Gascoigne Pees Guildford reviews

★★★★★ 5/5

Google

Was put in contact with Rachael East after enquiring about a rental flat and could have asked for someone better. No query is too much and every answer is always answered so quickly. Always in the loop and frequently updated. Amazing experience

Jasmin · 14 June 2023

★★★★★ 5/5

Google

thanks to Ben Herzig for being helpful and I highly recommend getting a property from this agency

Yousif · 15 June 2019

★★★★★ 5/5

Google

Chloe and Jasmine were superb, so helpful and positive. It was a pleasure to rent via GP.

Sara · 15 June 2019

★★★★★ 1/5

Trustpilot

Experience as a Landlord. AVOID!

Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.

Richard · 26 October 2022

★★★★★ 5/5

Google

I had such a wonderful experience with this agency. Especially with Jade Turner as my Lettings negotiator, she was so nice and helpful during my house search. Not only that, the process was started and completed within a couple of days, I was just so happy with everything. Would highly recommend!

Joyce · 14 June 2022

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022

★★★★★ 5/5

Google

I let my property out through gascoigne pees in Guildford and I am still amazed out how easy it was. I have had some trouble with other agents before and had been quite cautious about doing it again. But thanks to the team I had a quick and easy process. Thank you especially to Lauren, Daisy and Graham who took care of everything for me.

Oliver · 15 June 2018

★★★★★ 5/5

Google

My partner and I are in the process of moving quite close to Christmas which has been stressful. However, working with Jade Turner has made the process a breeze. She is Responsive, always gets back to any contact made, friendly and with the upmost professionalism. Highly recommendedPositiveResponsiveness, Professionalism

Rachel · 28 August 2022

★★★★★ 5/5

Google

I recently had viewings with one of the letting agents at Gascoigne-Pees, Pedro and found him to be very personable and professional. He responded quickly to email correspondence, and understood what I needed from a property. He was willing to show me properties at both ends of my price range, highlighting the benefits of each.PositiveResponsiveness, Professionalism

David · 14 June 2021

★★★★★ 5/5

Google

Our estate agent, Orla, has been one of the loveliest and most professional agents that I have ever had worked with. Highly recommend.

Despoina · 14 June 2024

★★★★★ 5/5

Google

Fab service, all the ladies in lettings have done a great job letting my property quickly for a good market price with min hassle. Lauren Morgan, Rachel East, Jade Herring, Daisy Yerrell all to be commended for their efforts!

Robert · 14 June 2023

★★★★★ 5/5

Google

I had a great experience, great customer service and very helpful! Thank you Pedro

Pirlog · 15 June 2019

★★★★★ 5/5

Google

Excellent service! Miss Chloe Prynne has been very professional and helpful. 100% positive experience.

Yuhua · 15 June 2019

★★★★★ 5/5

Google

Hi, this has been an amazing experience for us while moving. Shout out to our agent Pedro Lopez who has been very helpful. He was with us from the start of our search up until we have closed a deal in our new lovely home. Thank you so much! Keep up the good work. All the best to the lovely staff! xx

Aj · 15 June 2019

★★★★★ 5/5

Google

Very efficient crew. Courteous and sensitive to my specific needs and budget. Kudos to Pedro, Daisy, Chloe, Rachel and Ari. You guys me feel at ease at every visit and viewing. Fast in getting me and my family settled. A couple of other guys in the office, can't remember their names were also quite helpful. Keep it up guys.

Okey · 14 June 2020

★★★★★ 5/5

Google

Excellent service - made viewing and renting super easy. Had Jade Herring help us with signing contracts and she made everything very straightforward for us and was very easy to contact. Thank you for all your help! :)

Millie · 14 June 2023

★★★★★ 1/5

Google

It seems there is a complete inability for anyone to keep to their word when they promise to call or email you following a conversation.

Richard · 14 April 2024

★★★★★ 5/5

Google

I've had a great experience working with Jade Herring to secure a 1 bedroom flat to rent in Farnborough. She has always been friendly, professional and quick to respond to any queries.

Ruth · 16 November 2023

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Google

Really helpful! Thank you Rachel and Pedro really appreciate your help.

E · 15 June 2019

★★★★★ 5/5

Google

Had a great experience with this agency! Agent named Pedro helped me a lot to find the right property and informed me with all the necessary information needed to choose the right place. I'm very thankful for his help and would recommend this agency to all my friends and family in case they are about to move into Guildford.

Ilya · 15 June 2019

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 5/5

Google

Excellent service from Jade Herring - helping my friend and I arrange everything we needed for our new rental property. She was very helpful, responsive and made it as smooth a process as possible :)

Heather · 14 June 2023