Trusted Agent profile · Guildford
★★★★★
501 reviews across 3 platforms
193, High Street, Guildford, GU1 3AW
Gascoigne Pees's office in Guildford, at 193, is rated 4.3 out of 5 across 501 reviews on three platforms, including 411 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleSo far, our experience has been a positive one. Jade H was particularly helpful in supporting us through some teething problems and was responsive and understanding to the fact we were getting used to a new entry system, water system, access for sky engineer etc.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy partner and I have just secured a property via Jade Herring at Gascoigne Pees in Guildford and we have received great service from start to finish, would definitely recommend !
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
5/5
GoogleAmazing service by Pedro Lopez, he was very helpful, very engaged and very switched on. He answered any questions we had and any that he didn't know he was willing to researched straight away, which was immensely useful. I would be happy to recommend the agency to anyone looking for properties in and around the Guildford area!
Thank you Tanja for your wonderful 5* review! It is great to see that you would have no hesitations in recommending our local Gascoigne-Pees team. Best wishes, Scott
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
5/5
GoogleAfter being let down by other Estate agents , i found a home with help from Lauren Morgan who made the journey much less stressful and completed with less drama than i had imagined .I have high expectations and Lauren delivered without fuss . Very impressed with how she did business with me .Highly recommended
Thanks for the amazing 5* review and recommendation. Best wishes, Lucy
5/5
GoogleLet my property out through GPs in Guildford, great service and speedy let. Adam and his team were brilliant and Sam brought me 3 offers in the first week of marketing to choose from! Highly recomended over the other agents in Guildford. Thanks guys!
5/5
GoogleWill move the Guildford soon and thanks for help from Jade. She provided a lot of information and her professionalism for rental in Guildford. She returned email and call quickly. I would recommend her services to anyone who look for properties for rental.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleI was lucky enough to have Jade Herring as my estate agent, and she was amazing really polite and helpful, I’ll be using gascoigne-pees again for 2nd year.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
GoogleFrom initial contact to sale completion the team at Gascoigne Pees were professional throughout and provided a first class service. I highly recommend them, to anyone considering a house sale.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
5/5
GoogleAmazing service!!! Pedro Lopez is the number 1!!
Good afternoon, thank you for your excellent 5 star review of the amazing service you received from Gascoigne-Pees in Guildford. Best wishes, Emma.
1/5
GoogleHonestly the worst agent ever!!! I've had a problem with this agency 2 times in a row. I really don't recommend ANYONE to use this agency, they can't even control their employee's, the way they work is absolutely ridiculous it's like they don't have basic rules to follow and do whatever they please. WORST AGENCY EVER.
Good Morning we are deeply sorry to hear this. It is imperative that all our customers receive the best service and we sincerely apologies for this shortfall in performance. We would like to thank you for bringing this to our attention and would like to assure you that we take all feedback very seriously. This will be passed on to ensure that this situation does not occur in the future. Many thanks
5/5
GoogleIt’s my first time personally renting in UK and Gascoigne-Pees has made it easy with all the many things to do. Jade Herring has really been helpful and patient. Thank you
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
4/5
GoogleI have recently been able to secure a house with Jade Turner, who was extremely helpful with the entire process! She sent us all the information we needed very quickly, and she was super friendly and answered all of our questions!
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHigh quality state agency. I arranged a viewing with Pedro López, he was on time at the property, explained everything with perfect detail and had all the answers regarding EPC, current tenants living at the house, Council Tax band... He tries to help you with everything he can looking out for you. Totally recommended!
Thank you Carlos, as always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Pedro. Kind Regards, Sarah
5/5
GoogleI was about to 'settle' for a rented property but Rachel, with whom I dealt previously, suggested another one which she thought was more me! Ben arranged the viewing and it is just perfect. If Rachel hadn't realised what I really wanted I'd still be looking.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have had a very smooth, professional and well informed experience with Ben as our agent whilst sorting our new home. Given the climate of the pandemic making things challenging it’s been much easier than expected and we’ve been able to complete each phase with ease!PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUseless waste of space
Useless waste of space. Lettings Guildford. Full of excuses and lies. Ask a question by email???? Don't bother. Can wait up to ten days for a response if you keep pestering. Can't wait to get rid. They forget we pay there wages with OUR property's. Avoid avoid at all costs.
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
5/5
GoogleJade Turner from GPees helped us on our rental property search. She was so helpful to us throughout the entire process, and we found a perfect house in just a few days after registering interest! Absolutely AMAZING service, strongly recommend!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a great experience renting a flat in Guildford. Chloe Prynne provided friendly service right from our initial viewing and the team were always helpful and onhand even when I managed to lock myself out! The checkout process has been efficient too which is helpful when moving is such a busy time.
Hi Sarah, thanks for taking the time to leave a great 5* review of your experience with Chloe and the team at Gascoigne-Pees. I'm delighted it was a supportive and professional service from beginning to end. Best wishes, Tracey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
