Gascoigne Pees Guildford reviews

★★★★★ 5/5

Google

I would just like to thank JADE HERRING for all her help with the letting process. She has been so efficient and helpful in taking me through all the letting requirements (my first time renting in the UK) so I had a lot of questions! She was always professional and accommodating and followed up regularly and was a pleasure to deal with. Jade you are a real asset to Gascoigne-Pees!

Lana · 14 June 2023

★★★★★ 1/5

Google

AVOID LIKE THE PLAGUE! Unprofessional, not understanding and showing no signs of empathy. If I could put minus stars I would. Viewed a property with them to let and decided to go ahead after viewing. On the advertisement it was advertised that there was parking available and that a permit was not needed. Then when I went to proceed I found out there was no parking that came with the property and that a permit was needed and parking was nearly half a mile away. Instead of giving me the time to try an find out what parking was available, they decided to push for me to sign without any time to find out the facts. Due to a moving deadline and to my mistake I went ahead handing over a holding deposit. Felt totally pressured into going ahead and feel they are just in it for the money and do not care at all about people and their welfare. On several occasions now I have tried to get my holding deposit back to no avail. I was told management would contact me but they never did as they don't want to deal with something that requires restraint, to much pressure for them to handle. I have now had to take it further to the Property Ombudsman and will not bow down to their mistakes. I have come to terms I may never see the deposit again, but this will not stop me proceeding with my complaint. They need to be taught a lesson in the importance of advertising things correctly and not falsely.NegativeResponsiveness, Quality, Professionalism

Kevin · 17 June 2022

★★★★★ 1/5

Google

Really disappointed to even having to write this, as we’ve not had a problem before, but I don’t want anyone to experience what we have had to. We have been without heating and hot water for a month, we have a 6 month old and a 5 year old. I reported the problem on the 7th of July and still not a lot has been done. I’m honestly appalled that a estate agent and a landlord can leave anyone let alone without heating and hot water let alone when there’s children involved without heating and hot water for a MONTH. Theres been not much communication and I’m being told different things each time we call to see what’s going on. The contractor came out to repair the pump in the airing cupboard but realized there’s a deeper fault with our boiler did more then what the estate agents and landlord have done at all, he even didn’t want to leave until he could try leave us with some hot water or heating but had no luck. The contractors that came out were appalled at how long it’s taking for them to get back to them so they can do the work. I’d just like to add this is illegal what is happening also and our house is classed as inhabitable we were told this from CAB and also a family member who is a manger of a estate agents. We now have rain coming through the ceiling in the utility room and mold and also cracks from negligence of estate agents and landlord due to the property having no heating for so long.NegativeProfessionalism

Fern · 14 June 2022

★★★★★ 1/5

Google

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result. Broken boiler Broken cooker Broken dishwasher No fire alarms No valid gas safety check No heating or hot water No cleaning undertaken Black mould throughout Brown speckled mould throughout Signs off water ingress in numerous areas Damp walls in areas Smell of mould and damp causing cough Unusable showers x2 Broken front door lock No postbox key No evidence of parking spot listed on tenancy agreement No attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

J · 14 June 2022

★★★★★ 5/5

Google

We recently moved to Guildford as my husband started a new job, but there was very little available on the market. I was really worried we would have to stay in a hotel/Airbnb for over a month, but luckily Lauren Morgan from Gascoigne Pees called us as soon as a property came available and it happened to be perfect. We have now moved in and love it. Without Lauren, and assistance from Jade and Rachel, I dread to think what our situation might still be. Gascoigne Pees were absolute life savers! Thanks so much.

Tara · 14 June 2022

★★★★★ 5/5

Google

I was able to secure a property in Guildford with the help of Jade Turner. She was very kind, calm and understanding from the moment I came for the first viewing right until I moved into the property. I requested a second viewing with my daughter and she was very happy for it to happen. She responded quick to my emails and telephone calls, very professional and reliable. The application process wasn’t as quick and straight forward as I expected but that wasn’t Jade’s fault.PositiveResponsiveness, Professionalism, Value

Mutiat · 14 June 2022

★★★★★ 5/5

Google

I recently had my offer accepted on a house through Gascoigne Pees. My main contact there was Molly Wren who showed me around the property. She was also very helpful in negotiating with the vendor and achieved a successful outcome that everyone was happy with. I felt she was looking after my interests as well as her clients and her help was much appreciated throughout the whole process.

Jim · 19 July 2023

★★★★★ 1/5

Trustpilot

Worst Experience Ever with Gascogne Pees Kingston Branch

I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.

Shelley · 14 February 2025

★★★★★ 5/5

Google

Every weekend we were one of 40 couples walking through a door to view a property without success. As soon as we registered with Gagcoigne-Pees they would contact us with properties that matched our criteria and that weren't on the market. It only took a month to find us the perfect house and have an offer accepted. They were great communicators throughout the buying process and the sale went through smoothly. Can't recommend them highly enough.

Amani · 25 October 2022

★★★★★ 5/5

Google

I dealt with Chloe and Rachel both of whom were outstanding and went beyond the call of duty in collecting keys from my house and dropping off contracts to my doorstep. As a landlord with a newborn baby this was such a great help.

Brenda · 15 June 2019

★★★★★ 5/5

Google

Did not end up going with Gascoignr-Pees as we fell in love with another property. But Pedro was very helpful, professional and a delight to work with. Would definitely go back there again if my circumstances change purely because of Pedro!

Rebecca · 14 June 2020

★★★★★ 5/5

Google

Rachel East was fantastic! Now feel very reassured after our encounters that any issues or query’s will be dealt with.

Luke · 14 June 2023

★★★★★ 5/5

Google

Would highly recommend Rachel East for any BTL investors. She is always on the case, efficient and gives helpful advice.

Sebastian · 14 June 2023

★★★★★ 5/5

Google

Ben was incredible, helpful and friendly. Jade was very friendly and informative. Rachel was lovely too. The team as a whole were so good. Thank you guys! Would highly recommend.

Ross · 14 June 2022

★★★★★ 5/5

Google

I have had the amazing service from Jade at the store, I have told her what I want and she had delivered every time!! She honestly makes you feel like you aren’t alone and especially cause I was looking for myself, she makes each moment feel personal and like I did, I FaceTimed my mum and when my mum asked things and I didn’t know she knew and was just amazing!!! If you are renting asking for JADE!!!

Oakley · 14 June 2022

★★★★★ 5/5

Google

As a first time tenant I cannot speak highly enough of the service I received from the agent. I was kept informed at all times of the process and Pedro was always on hand to answer any questions. First class service, thanks GPees!!

Darren · 15 June 2019

★★★★★ 5/5

Google

We were very impressed with how Gascoigne-Pees handled the viewings process for us. They helpfully suggested a variety of properties that may interest us in the days leading up to the viewing and on the day Chloe was extremely professional, friendly and knowledgeable.

Catherine · 15 June 2019

★★★★★ 4/5

Google

Very good service. Rachel and Chloe kept us informed about everything and answered our many questions, guiding us through the letting process. They managed to find tenants for the property within a month and set everything up quickly. Very happy with the service.

Claire · 15 June 2019

★★★★★ 5/5

Trustpilot

Jack Bayton of Gascoigne Pees

Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.

Miss · 23 May 2024

★★★★★ 5/5

Google

Lauren Morgan was very professional and helpful in helping me secure a place in Guildford, which matched my request.

Sean · 14 June 2023

★★★★★ 5/5

Google

Graham, Chloe, Pedro, Rachel, Denise and the team are brilliant to work with. They are all very passionate about there work and it really shows in the results they achieve and the great service they give to there clients as a whole.

Ross · 15 June 2019

★★★★★ 5/5

Trustpilot

Sale of house

Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again. Fully recommend and massive thank you!

Priya · 30 March 2025

★★★★★ 1/5

Trustpilot

Worst organised letting company

Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.

William · 28 January 2025

★★★★★ 5/5

Google

Every weekend we were one of 40 couples walking through a door to view a property without success. As soon as we registered with Gagcoigne-Pees they would contact us with properties that matched our criteria and that weren't on the market. It only took a month to find us the perfect house and have an offer accepted. They were great communicators throughout the buying process and the sale went through smoothly. Can't recommend them highly enough.

Sarinama · 14 June 2022