Trusted Agent profile · Guildford
★★★★★
488 reviews across 3 platforms
5a Trinity Gate Epsom Road, Guildford, GU1 3JT
Part of Bourne Estate Agents, see every office.
Bourne Estate Agents's office in Guildford, at 5a Trinity Gate Epsom Road, is rated 4.5 out of 5 across 488 reviews on three platforms, including 316 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Bourne Estate Agents won in 2026.
316
Reviews on Google
This office
75
Reviews on Facebook
Business-wide
97
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotViewing with Chris
Had a viewing tuesday afternoon with Chris and he was so helpful and nice. Gave us all the answers to questions that we had about the house and the local area. So lovely to have an agent that knows what they’re talking about and is enthusiastic and passionate about everything!!!
5/5
TrustpilotVery efficient process from day one
Very efficient process from day one. All staff have been extremely helpful and always available if we have had queries. Bourne have been very upfront with all fees and made the whole letting process very easy. I would definitely recommend to anyone to is in need of an estate agents.
5/5
GoogleWe will only ever use and recommend Bourne. We bought our first home with them, and ten years later have just sold our home through them. Our experience with other agents really highlight the professionalism, integrity and respect that the Bourne team have. They are a pleasure to work with.PositiveResponsiveness, Quality, Professionalism
Hello Deonne, Thanks for taking the time to write this review. Such a pleasure to help you move again, a whole 10 years on from when you originally bought the property through us. From all the team here, we wish you the very best in your new property and as always, if you ever need our help again, don’t hesitate to get in touch. All the best, The Team at Bourne
5/5
GoogleTom was excellent from the start to finish of our purchase despite being incredibly busy. He was always there to help with any questions we had. Thank you Tom for making the journey easier.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleThe team at Bourne were very pro-active in the sale of my property, they have also been hugely tenacious to help close out the sale by speeding up dialogue between solicitors... special mention to Tom Martin...PositiveProfessionalism
5/5
GoogleJust purchased a property through Bourne in Guildford. From start to finish they were a pleasure to deal with. Always contactable and kept me informed throughout the whole process. Special thanks to Tom and JimPositiveQuality, Professionalism
5/5
GoogleThe Bourne team at Guildford were brilliant in the sale of our property. Ross, David, Tom, Alex and Jim always went the extra mile to help get the sale complete. Would highly recommend anyone to use this estate agent.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAVOID. They will lead you to work with some cowboy developers. My new built flat has a toilet leaking, bathtub and shower improperly fitted, damaged floor, 106 snags. I can't even contact the developer to ask about the paint they used! I'm just trying to paint over the cracks in the plaster for god's sake! AVOIDNegativeQuality, Value
Dear Richard, Thank you for taking the time to leave a review and I am sorry it isn’t a positive one at this time. From reading your comments I believe this to be an issue that you are having with the developers. I have spoken to the team in Guildford who have informed the developer that you are trying to get in touch and are trying to set up a meeting for you with them. I hope this helps you. Kind Regards Chris S
5/5
FacebookGood work deserves good recommendation I saw testimonies from several people on this page talking about Mrs. Stella Robinson and I also decided to give it a try if I would share mine also. I made an investment of $1000 with her and got $12,300 payouts without stress. Thanks a lot, ma, you are heaven sent I highly recommend her to you all and you will be glad you did.Contact her via WhatsApp: +19517037360Email: stellarobinsonfxtrading6@gmail.com
5/5
GoogleGreat experience, very well done to Jim who was so patient with all our questions 😊 well informed about the property we have sold with them . Would recommend them and use their services in the future. Thank you 🙏
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
5/5
GoogleGreat service with my purchase, where the purchase period was very quick (2 months and 2 weeks). All my questions were answered and any issues/concerns were quickly followed with the seller. I would recommend the Bourne Estate Agents from Guildford
Good afternoon Gabi, it was great to get you moved into your lovely property and we wish you many years of happiness in your new home. best regards David
5/5
GoogleCaitlin is a fantastic ambassador for service to students at the Guildford office. I applaud her professionalism and would highly recommend her to students. She goes beyond the call of duty to help and her communication skills are exemplary.PositiveResponsiveness, Professionalism
5/5
GoogleVery satisfied with Kathryn's help. She was swift to reply to every query we had and the whole process from viewing to move in happened in the blink of an eye.
Thank you very much for your five star review on your experience with our team here. We hope you enjoy your new home and please do not hesitate to contact us in the future if you require any further assistance. Regards Bourne Estate Agents.
5/5
GoogleYou provided us with a professional and friendly service. Very easy to communicate and always available for us. Very helpful and all our queries answered in a timely manner. Highly recommended. Thank you once again for all you help.
Hi Monika Many thanks for your kind review, it was lovely to be able to help you with the purchase of your lovely property in Guildford. We wish you many happy years in your new home. regards David
5/5
GoogleTom, Alex & the team at Bourne did a great job at selling our house extremely quickly. They kept us informed throughout the process and were always responsive. When our original buyers pulled out, Alex & Tom got our house back on the market the same day and had a number of viewing lined up within 24 hours meaning we received another offer within a week. I was extremely impressed and instantly recommended them to my friend who has also had a successful result with Bourne.PositiveResponsiveness, Professionalism
5/5
GoogleAgent Jessica Vaughan and the agency work very well, they helped resolve all issues quickly and efficiently, I highly recommend!
Thank you very much for taking the time to provide a 5 star review. Jessica always tries to keep our tenants and landlords updated with clear and friendly communication. We are pleased you have had an enjoyable experience when using our services. Regards Bourne Estate Agents.
5/5
GoogleContacted the agency to enquire about selling a property and arranged for a visit to value it and discuss details. Then had to rearrange it because of other commitments, but this did not phase Ross who was very understanding and happily (as far as I knew) sorted his schedule to fit in with mine. After the first visit on a Monday the property was on the site on the Wednesday and a buyer visited on the Friday. They then offered and subsequently bought the property. Throughout all this the team at Bourne kept me informed of progress and even went and read the meters for me on move day, as I wasn't able to be there. All in all and excellent service, particularly from Tom and Jim, so thank you very much.PositiveResponsiveness, Professionalism
5/5
GoogleI found all of the staff at Bournes estate agents Guildford very helpful From valuation right through to completion Whenever I rang didn’t matter who I spoke to they all dealt with queries immediately. Would thoroughly recommend them.
Dear Lin, Thank you for your wonderful review. We very much pride ourselves on the customer journey here at Bourne and the team are so happy we managed to find you a lovely buyer and have everything completed in a timely manner that suited your requirements. If there is anything we can do to help in the future, please feel free to get in contact. All the best, Bourne Guildford
5/5
FacebookI have found Bourne Estate Agents most helpful in marketing my rentals. Aimee Blackmun is a very efficient Property Manager and I am impressed the way she keeps me in touch with my tenants requirements.
5/5
GoogleKathryne helped me rent a home in Guildford and was attentive, helpful and personable throughout the process.
Thank you for you kind words about Kathryne and the service you have received from Bourne. We hope you enjoy your new home. Regards Bourne Estate Agents.
5/5
FacebookI instructed Bourne Estate Agents to sell my property because they came highly recommended and when Adam visited me at my home, I knew that they were definitely on the same page as me and I felt that the house sale would be in safe and experienced hands. The only slight issue I had was that I felt that they didn’t really explain things at the early stages which would have helped me as a first time seller. However, when Rebecca came on board, I felt reassured and she was very pro active, communicative and a valuable asset on my side, someone who I would highly recommend.
5/5
GoogleI am an active investor / landlord in the Guildford market and I have no hesitation in recommending Bourne estate agents - both Sales and Lettings. Bourne has consistently achieved very good results for me and I have built a high level of confidence that they really know what they are doing and they really care about doing it very well.
Hi Giles, Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
5/5
GoogleThank you very much to the sales team and particularly to Kris Gauson who has been incredibly helpful and professional throughout the whole process of buying my new house.
5/5
FacebookAstounding trading strategy, unique withdrawal, I have been operating on this platform together with the most {recommended} FX and Binary Options trading strategy on the internet from "Mrs, Stella Robinson FX and her team. So far i have no regret or complaints making $6,500-$14,700.00 on a weekly basis respectively, she's incredible and i am pleased i was lucky enough to have met her. Contact her via Email: stellarobinsonfxtrading6@gmail.com or WhatsApp: +1(951)703-7360
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Guildford won Trusted Agent; Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent.
