Trusted Agent profile · Greenwich
★★★★★
1,081 reviews across 2 platforms
279-283 Greenwich High Road, London, SE10 8NB, SE10 8NB
Winkworth's office in Greenwich, at 279-283 Greenwich High Road, is rated 4.1 out of 5 across 1,081 reviews on two platforms, including 223 Google reviews rated 4.8.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
1/5
TrustpilotDidn't respond to an enquiry then lied
Didn't respond to an enquiry. Prompted, then lied about property status/availability. Shut down responses when questioned about it. The standard of English estate agents is abysmal compared to those abroad, yet people accept this low level, amateurish behaviour...so they get it!
5/5
TrustpilotGreat customer service
The whole team have been great at finding a buyer for our flat. They kept us regularly up to date and shared honest feedback. Nicola was great in the after sales process and pushing through to exchange with the buyers. Would highly recommend if you are selling or buying a property.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleWinkworth Greenwich were an absolutely fantastic team to work with. They remained professional throughout the sale process, keeping us informed from both sides of our chain and also pushing the most out of all the estate agents, clients and solicitors to reach a moving date. We set a target date for completion and they made it happen. Thanks very much xxx
5/5
GoogleGuy, Nick and Mauro were excellent to deal with in selling our flat in Greenwich. They were very helpful early on with pricing advice and they secured a deal that was more than we thought we could get. The support and chasing up that was done throughout the legal dealings was impressive and in the darker hours they kept their good humour and managed to keep us calm. I never thought I would write anything positive about an estate agent, but here I am doing it. I can't recommend them highly enough.
Hi John, think this is definitely one of my favorite reviews. Thanks so much. Regards to you and Claire, have a fab end to the year! Guy.
5/5
GoogleI am so pleased to have used Winkworth (Greenwich) as the agent to sell my property. In the current quiet property market, Guy and Nick at Winkworth were really helpful and had always acted in a professional way to help me find the buyer. Now the property has been sold and I feel such a big privilege by receiving their great services and professional advice. I can imagine, if I had not used Winkworth, it may have been the case that I would have to withdraw the property from this tough market and put it back to the letting market like many people did. With great pleasure, I recommend Winkworth (Greenwich) unreservedly. Many thanks to Guy and Nick again. All the best for the future.
Thanks Bill. Was a pleasure dealing with you. Wishing you all the very best for the future. Guy
5/5
GoogleWe are truly grateful to have worked with Guy, Nick and Mauro for the purchase of our new home - the vendors of the house chose their agents very well! Guy has the business running like clockwork, and was prompt and effective throughout the progress of the sale. I was happy to take a proactive approach in getting us to exchange, and Guy supported this seamlessly - never treading on anyone's toes but ensuring that progress was swift. In the final few days before exchange, we hit upon some unexpected snags - this is where the Winkworth team came into their own, and truly went above and beyond to manage all of the communications up the chain and assure a successful outcome. We are delighted with our new home, and offer our sincere thanks to Guy and Nick especially for all their help over the last couple of months. Great job!
Thanks you so much Chris, that's such a lovely review. Always good to know we're doing a good job. Its hugely appreciated. Best wishes for 2018 to you and Verity. Guy.
5/5
TrustpilotWinkworth is definitely a really…
Winkworth is definitely a really reliable agency, I highly recommend their service.And I also want to thank Marika, she has been nothing but amazing to us, always prompt to assistant us with any question, she's very professional and also very friendly, and I'd recommend her to anyone that I know. Thank you Marika a lot, for all the support during the whole process.
Thank you so much for your kind words, Wesley. We really appreciate you taking the time out to share your experience with us, and we agree, Marika is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
GoogleOurs was an extraordinarily complicated 6-month purchase process that came down to the wire. Throughout all these months, Guy Epps and the team were an absolute pleasure to have by our side. They went beyond the call of duty and earned our respect. 6-months earlier, Mauro and Nick were also faultless in co-ordinating viewings of my flat. It sold within a few days. All along I've known that things were being done well at every level of this branch.
Dear Andrew and Mats, thank you very much for the kind words. It was indeed a difficult process, but it was an absolute pleasure dealing with you both, from beginning to end. Im so happy that you've now finally moved into your new home. Wishing you all the best for the future. Guy x
1/5
TrustpilotVery annoying
Very annoying is putting it politely. Winkworth put a To Let sign outside my property. This was crudely attached to my front wall with masonry nails, damaging the pointing. I have never approached Winkworth and am not letting my property. I had to make three telephone call, each time being promised that the sign would be removed. I was then called back by someone from Winkworth who did not know why they were calling, me, only that they had been asked to call me. I was then put on hod for so long that I gave up. Three weeks later, the sign has not been removed.
1/5
TrustpilotCooperative before contracts exchange, not aftrwards
Cooperative before contracts exchange. Uncooperative to the point of rudeness after. Made moving in moe dfficult
We take all reviews very seriously and are sorry your experience has compelled you to lead a less than perfect review. However, we are genuinely puzzled here as your agent and you personally contacted us to arrange pre-completion access to store items and cut the lawn…. Both requests have been granted with good grace by the vendor, who certainly did not have to , and by ourselves without a trace of difficulty or rudeness.
5/5
GoogleI found Winkworth to be very professional without being pushy. They listened to my needs and acted upon them. It was reassuring to know that someone was dealing with you in the way that you needed. I would recommend them, and especially Guy Epps.
5/5
TrustpilotStrong Recommendation
Aaron and his team in Kensal Rise have managed the rental of my property for many years and are very professional and reliable. I would highly recommend them.
5/5
GoogleI just bought a 3-bedroom flat in Greenwich via Winkworth. I think the agent strikes a good balance between buyers and sellers and they didn't try to hide anything from me, despite the fact that we are currently in a buyer's market. I think such principal is the most important. They also did a good job chasing solicitors. I highly recommend it.
5/5
GoogleThe team at Winkworth Greenwich provided us with first class service when selling our property during the pandemic. They always to us responded promptly and in a professional manor, and were super supportive and friendly. A big thank you to Guy for helping us to keep both our sale and purchase on track in time for the stamp duty deadline. We highly recommend Winkworth Greenwich!PositiveResponsiveness, Quality, Professionalism
Thanks Ali. Glad we got there. All the very best for the future. Guy x
5/5
TrustpilotProfessional and local knowledge experts
Tom was brilliant for us. Valuation was truthful, his communication was direct and insightful. Throughout the sales process which, never goes smoothly, Tom was talking to me every day via whatsapp to make sure it all went smoothly and we kept everyone happy through a scary period of interest rate rises. Cannot recommend Winkworth and Tom enough. Thank you.
Thank you so much for your kind words, Jacob. We really appreciate you taking the time out to share your experience with us, and we agree, Tom is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotThank-you team Winkworth Poringland…
The whole team at Winkworth Poringland were outstanding. Our house sale was particularly protracted and challenging, yet they held my hand all the way! Given that I was going through an unsavory divorce at the same time, their tenacity and professional respect was most appreciated. Always helpful and encouraging, a big shout out goes to Jade McGarvey and her team! Thank-you.
Thank you so much for your kind words, Liz. We really appreciate you taking the time out to share your experience with us, and we agree, Jade is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotFirst Home Purchase
I have just exchanged on my first home and cannot thank Thomas Syms enough for guiding me through the entire process. He was very quick at responding to me, provided great advice, offered some fantastic recommendations for mortgage advisors and surveyors and made the whole experience seem simple and exciting. Thank you!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotGreat for selling a house and keeping me informed
We have just exchanged on a house that was shown by Winkworths. I can't praise them highly enough, particularly Terry as we didn't have an agent who sold our house so had to continually contact Winkworths instead. They always returned my calls and always kept us up to date with everything throughout. I would very happily sell my house through them next time we sell. Thank you for all your help!
Afternoon Louise. Thank you for your kind comments and excellent score regarding the service you received recently at a Winkworth office. All of the Winkworth offices are independently owned and operated and unfortunately I am able to ascertain which office you dealt with on this ocassion. We are delighted however that you are happy with the service you received and Winkworth look forward to assisting you again in the future. Enjoy your new home.
5/5
GoogleWe recently sold our flat through Winkworth Greenwich and can honestly say they made a real difference during what turned out to be a pretty stressful process. The team were always on the ball - quick to respond, proactive, and never lost …
Hi Thomas. Just to say its been such a pleasure dealing with you over the last few years. Thanks so much for the positive review. All the best for the future. Regards, Guy
5/5
TrustpilotWith thanks to the Kensal Rise team
With thanks to the Kensal Rise teamWe had a great experience renting with the team in Kensal Rise. Attentive, responsive, and fair - our particular thanks to Michael for his support. Highlights included the team actually fighting on our behalf during the COVID supply chain delays to resolve an issue sourcing a part for a faulty washing machine.We'd definitely recommend them.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and we agree, Michael is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
GoogleLord knows how these guys have a 4.9, the letting department are about as useful as a chocolate teapot. Constantly chased them for 2 weeks for any kind of update to be told 3 days before our move in date that the Landlord was pulling the property. No apology, no explanation for their horrific client management. Avoid.
Hi, i'm very sorry to hear that your experience with our lettings department has been a negative one. I can fully appreciate your frustration if the tenancy was due to start in a few days and how this would ultimately impact you, however the start to any tenancy can only begin once the landlord is confident with all aspects of the tenancy and then fully commits by signing the agreement. I do agree that an apology and explanation would both be a minimum to what you would expect and I would personally like to apologise for that not taking place. I've been unable to find out your name, contact details or even the property that you were looking to rent based off your google name above, but if you would like to get in touch with me so that I can look into this, I would gladly review the file and come back to you with a full explanation as to why the tenancy was unable to proceed. Jon Beadle - Lettings Area Manager / 020 8852 0999
1/5
TrustpilotIf only we could give a 0 score.
If only we could give a 0 score. Worst letting agent we have ever had the misfortune of coming across. No communication, no call backs, no explanations and no assistance. Avoid
1/5
GoogleLord knows how these guys have a 4.9, the letting department are about as useful as a chocolate teapot. Constantly chased them for 2 weeks for any kind of update to be told 3 days before our move in date that the Landlord was pulling the property. No apology, no explanation for their horrific client management. Avoid.
Hi, i'm very sorry to hear that your experience with our lettings department has been a negative one. I can fully appreciate your frustration if the tenancy was due to start in a few days and how this would ultimately impact you, however the start to any tenancy can only begin once the landlord is confident with all aspects of the tenancy and then fully commits by signing the agreement. I do agree that an apology and explanation would both be a minimum to what you would expect and I would personally like to apologise for that not taking place. I've been unable to find out your name, contact details or even the property that you were looking to rent based off your google name above, but if you would like to get in touch with me so that I can look into this, I would gladly review the file and come back to you with a full explanation as to why the tenancy was unable to proceed. Jon Beadle - Lettings Area Manager / 020 8852 0999
5/5
TrustpilotDan & Jonas - Lettings
Dan & Jonas in the lettings department are great to work with & very professional , customer care is amazing
We’re delighted to hear you had a 5-star experience at Winkworth Beckenham, Jane. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Greenwich office has 1,081 reviews across two platforms: 223 on Google, 858 on Trustpilot (across the whole business).
Winkworth Greenwich is rated 4.1 out of 5 across all 1,081 reviews, and 4.8 out of 5 on Google from 223 reviews.
Winkworth Greenwich, 279-283 Greenwich High Road, London, SE10 8NB, SE10 8NB.
