Trusted Agent profile · Greenwich
★★★★★
396 reviews across 2 platforms
2-4 Court Yard, London, SE9 5PZ, Greenwich, SE9 5PZ
Robinson Jackson's office in Greenwich, at 2-4 Court Yard, is rated 3.8 out of 5 across 396 reviews on two platforms, including 174 Google reviews rated 4.7.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
GoogleIt was a pleasure to have Sam to help us buy our first house,she kept in contact with us throughout the process, and was very professional in making sure the experience of buying a home was less stressful. I highly recommend using Robinson and Jackson, and definitely will use them again in the future. Thank you
1/5
TrustpilotNot helpful at all
Me and my husband was trying to rent a property via Robinson Jackson, we found a property on Rightmove and called, the number on rightmove is their help desk and the lady there said she's putting us in contact with one of their agents but just didn't. After we finally started the enquiry, we were asked to provide our own credit own credit check and we have to put in sooo much personal info into a website we don't really trust. They also specified Experian identity to use for credit check which made the renting process so hard. We had to give up the property in the end.
1/5
TrustpilotAbsolute bell ends from the welling…
Absolute bell ends from the welling branch Tony and scott could manage the toilet ques let allow be management. How a company can have these 2 represent them is beyond me. Just shows the standards they have. See below not just me look at all the reviews and the sad thing is no one even above them cares. Be very careful as they also take back handers from property developers so they will constantly lie above properties and offer. Very unprofessional, very poor communication skills and will make buying your home a nightmare. Stay away from welling branch and try others if really desperate but believe me and the others who have written on here they are a disgrace. More like the chuckle brothers or dumb and dumber. The 1 star is way too high for this company. Buying a home is meant to be a pleasant experience and not a peasant experience. Shocking communication skills, no customer service skills, i am very surprised that the so called directors/partners conduct themselves in the same manner and there is a very poor complaints procedure. Customer reviews mean nothing to this company as if they did they would do something about the clowns they have in their welling office. I really hope no one goes through the experience i have with them and also i would urge you to put a review up so people can see how terrible they are. Most good reviews will be from people selling their homes but look at the one looking to buy?? They may advertise as they have the most properties but they forgot to state they have the worst service and no care attitude. Absolute disgrace which i can understand from the sales manager as he thinks he is a big boy with a promotion on the cards but if u promote someone like that to branch manager shows the quality you hire. I would have expected better from the Branch manager but his head is stuck up Scotts a*** and he is struggling to pull it out. For someone to take the time to write this long review imagine how much they must have pissed them off.If you do see a property you really like try other branches to avoid disappointment as i cannot comment on their services but welling is an absolute joke full of clowns who think they represent themselves and not the company who pay their wages.
5/5
GoogleWe had Robinson Jackson as agents for the property we purchased. Theo and Sam did a great job guiding us through the process with prompt updates and clear communication. The overall experience we had was definitely good.
1/5
TrustpilotAbsolutely Rubbish
They were managing (fully managed) my buy to let property. 1. They found a tenant with lower than market price, but they said the tenants are excellent people. Once the tenant left, I realised they had damaged the property, left a lot of rubbish, they destroyed an arch in the garden, etc. 2. During tenancy, with high frequency I had to pay for Robinson Jackson's contractors to repair various things, repeatedly, e.g., the lock for the door to the garden, or toilet, leaking etc. Every time I paid for a proper repairmen, but the problems kept repeating. Every time I complained why these problems are repeating, they said the contractor (their own contractor) knows me and he would call me to explain, which never did!3. Once the tenants left, the money that I could recover for damages was much less than what I had to pay for Robinson Jackson to repair the damages. 4. Theft by their contractors: They contractor charged me, about £400 for arch, they sent me picture that they have installed it. Due to lock down, I did not personally went to look. However, when the new estate agent company (Your Move) sent picture of the garden, I noticed the arch is missing. I have been chasing Robinson and Jackson for months to get my money back, every time they say we do not work with that contractor anymore. They say they need to get hold of him to see what happened. Nowadays, it seems somehow they know I am calling them and they do not pick up the phone!
1/5
TrustpilotPlease for your own sake, steer clear
They quite literally could not be any more incompetent if they tried. It took them nearly a week to fix our boiler when we had no hot water. I should’ve known they weren’t going to be good when we showed up to pick up keys on our moving in day and they hadn’t even cut enough keys for the 3 of us. But in a nice cyclical nature, when my flatmate dropped off keys when we moved out, they had no idea we were moving out either.
1/5
TrustpilotNo deposit back after 15 days, rude staff
No deposit back after 15 days. Agent disputing false details missing and charging net curtain £20, sink plugs£5, to glue small carpet corner £20!! No receits provided just link to amazon. No proves for what they want money. Didn't refund me a penny, not even the agreed amount.Trust me they are the worst - Branch Rainham, Kelly manager. The management team never listen, never to get hold of for complaintsI had to go to tenacy protection scheme and now on process with OmbudsmanWorse agency ever
1/5
TrustpilotCOMPLETELY UNPROFESSIONAL
I was the buyer of a flat marketed by them. They delayed everything so much, gave incorrect information about the lease and service charges, and mistakenly copied me in on an email from the manager to a colleague saying I was mad and to ignore me. I was mad in that I was mad about the lack of service or any professional standards at all, which nearly lost me a good buyer.
5/5
TrustpilotJust moved into my property and this…
Just moved into my property and this team Fel Chloe Xanthe Hollie and Janet helped me to move in with ease. Can you believe I had no stress. Thank you guys - I'm happy.
5/5
GoogleAbsolutely amazing estate agents. Having used a couple of others agents initially and feeling downhearted with it all, this estate agent came along and made the whole process so much easier. I had feedback on every viewing and the enthusiasm of the whole team was a breath of fresh air. From the moment I instructed Robinson Jackson Eltham I felt immediate confidence in them and they proved me right. Each and every member of the team is professional and only interested in your situation and helping as best they can. I would definitely recommend Robinson Jackson Eltham.
5/5
GoogleWhen putting my home up for sale I had 3 estate agents come round and whilst Robinson and Jackson were not the cheapest they were most definitely the best. My home was on the market for 2 weeks before I got my first offer and 3 weeks before I was pretty much offered the asking price. A professional personal service throughout the whole process made it a lot less stressful than it could have been. It really is a team effort, Nick did my valuation and had extensive knowledge of the area and current market and Marcus and Theo did my viewings. Luke sorted out my mortgage and the progression team Lauren and Tony from the welling office kept me in the loop. They really did take care of everything which meant I could continue with my daily commitments and know that not only my sale but also my purchase was in great hands. Not only did they sell my property they also helped me find my dream home. You get what you pay for guys if you want local knowledge, experience and a professional service throughout then use Robinson and Jackson. I’m so grateful to all of you. I’d like to say I’ll use you next time but I can’t see myself moving any time soon, I love my new home.
2/5
TrustpilotNot good enough to warrant the commission charges !
5 Stars to Tracey in the progress department, THANK YOU for all your help and understanding with our sale, you were fantastic particularly when things got very frustrating. Keep up the good work, you are an asset to Robinson Jackson.If I was giving a rating for Robinson Jackson in general it would be a 2 Star rating, without Tracey I would have withdrawn the sale. I don’t believe we were given the best advice regarding our Buyer, and feel the commission we paid was too high regarding the service we received, I could have done the same myself. The house we was selling was chain free, empty, freehold and in a good location. We have sold two previous properties through Robinson Jackson and was happy with the service, hence returning, we also used the Solicitors they work alongside of, who proved to be inadequate, to the point we had to have the Solicitor working on our sale replaced with another! The Solicitor our Buyer used was also appalling, maybe it’s Solictors in general. At one point I received an email at 10.45 PM on a Friday night stating something regarding the property which caused me not to sleep, and being a Friday could not talk to anyone until the Monday! I never did receive an explanation as to why this was sent at 10.45 pm.
1/5
TrustpilotAvoid like the plague
Avoid like the plague! Renting from them and they never send anyone for any problems. The last straw was today!! We have ONE toilet in the house between 3 adults, and the flush has broken, so we have no working toilet in our house! We called up Robinson Jackson and they didn't see this as an emergency and will be sending someone "probably" a day later. NO working toilet and it's not an emergency?? And get this... their solution? "Use a bucket" - I kid you not, the person at the branch suggested we use a bloody bucket as the toilet! I will be taking this matter to a higher authority, but this is just absolutely unacceptable!!
5/5
GoogleGreat service. thank you Sam and Lauren for all your help and advice during the whole process of buying. highly recommend to anyone
1/5
TrustpilotAbsolute cowboys - Don't care about you as a customer - Just after maximum income they can make
Absolute cowboys - Accepted my offer on a property and just when I filed mortgage application and set everything in motion with lender, solicitor and others involved, these dudes came back asking to up the offer amount, not once, not twice but thrice till I decided to pull out of the deal. They clearly don't and wont represent your interest and all they care about is the max return they make on a sale. It's my first property and these sharks just tried to kill my dream of buying a dream home... their loss as other options have now come up. I have always heard several bad stories about sales/letting agents and this first time experience has just confirmed everything I hear about them. Wish I looked on here before even venturing into this whole sad ending rubbish. I know not to deal with Robinson Jackson in the near or distance future.
5/5
GoogleThe service from the Eltham office was amazing. I was kept up to date at every stage of the sale. I had a problem with my property while abroad and it was dealt with by the team and they promptly informed me. Any queries were dealt with straight away and in a very professional manner. The whole team were friendly and approachable. I would highly recommend them. They made the experience of selling a property completing hassle free.
1/5
TrustpilotAvoid this agency at all costs
Avoid this agency at all costs. They seem eager to please at first but the minute you're tied in they will cause you hours of stress and misery. We were told numerous lies at and following the viewing - whatever it took to get us interested. None of the cleaning/work previously discussed was done before the move in date and it has been like pulling teeth to get anything done ever since. Like some other reviewers we spent hours doing this work ourselves as a result. Staff seem completely uninterested in the welfare of tenants or the condition of the property.
5/5
GoogleAfter speaking with 2 other agents I decided to list with Robinson Jackson Eltham and I feel I made the right choice. The listing was professionally done and a buyer was found in 2 weeks after around 18 viewings, despite there being tenants in the property. Communication up until completion was professional and helpful, would definitely recommend to anyone looking for an agent to sell their property.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotTotally time wasting!!!
Totally time wasting!!!I stoped my work and went to see 1 of the house they are selling,l did like it and same day l dropped offer and they accepted my offer;it was Friday afternoon...they asked my paperwork’s and solicitor letters etc...but it was weekend and l got contacted with solicitor on Monday morning and get it ready mortgage letters and bank statements...but guess what??They called Tuesday morning and said;l was late and someone gave better then my offer and they have to cancel it???is that joke...???If you want more money why did you accept my offer??If you accept it why are you trying get more offers??TOTALY TIME WASTERS Sorry...
1/5
TrustpilotRochester/Strood branch RMJ estate agents
Arranged a viewing in Rochester with Robinson Michael Jackson,hadA viewing confirmed by text for Saturday afternoon,we were at the property 15mins early,needless to say no one turned up or phoned,We phoned them palmed off with I don’t know where he is and He is not answering his phone,while we were waiting looked on their web page suddenly the house we were supposed to view is miraculously sold subject to contract,dreadful behaviour no wonder people are flocking to online agents.
5/5
TrustpilotHigh recommendation for RJ
RJ find our tenants and manage our flat. We receive regular updates and bi- annual photos of the flat. Our tenants have always been happy, kept the flat in good order and paid their rent in full and on time. Any issues are dealt with in a swift and efficient manner by RJ. I would highly recommend them as agents.
4/5
TrustpilotAfter signing up to Purple Bricks to …
After signing up to Purple Bricks to sell our house which they failed to do we decided to use high street estate agent. R.J sold our property within 4 weeks of it being on the market. Good communication throughout the sale and onto exchange of contracts.. Only reason haven't given them 5 stars is the amount of money they charge but did get a fixed fee instead of a percentage and they were cheaper due to this than other local estate agents in the area.
4/5
GoogleGreat at creating interesting in our property when it went live on the market. The progress team were very helpful as things were nearing exchange as they had more contact with the buyers side so we could know what was going on. Very quick responses and informative with queries.
5/5
TrustpilotI recently purchased a new home using…
I recently purchased a new home using Robinson Michael Jackson. From the very start of my dealings with them the team did everything possible to make my purchase as easy and stress free as possible They certainly put me first as the end customer. A special thanks to Jo in the Gravesend office who always went the extra mile and answered emails and phone calls at unsocialble times too - well recommended
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