5/5
GoogleTheo was very friendly and helpful. Great experience at RJ Eltham.
Trusted Agent profile · Greenwich
Robinson Jackson Eltham reviews in Greenwich
★★★★★
396 reviews across 2 platforms
2-4 Court Yard, London, SE9 5PZ, Greenwich, SE9 5PZ
Robinson Jackson's office in Greenwich, at 2-4 Court Yard, is rated 3.8 out of 5 across 396 reviews on two platforms, including 174 Google reviews rated 4.7.
Reviews
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
Google1/5
TrustpilotHorrible
I had a difficult experience with the Belvedere branch.
1/5
TrustpilotSwerve!
Really inadequate and incompetent service from these guys. From a tenants point of view, they will forget about you as soon as they have your money. We did not receive an inventory until after we moved in and for which after emailing several times to highlight some major issues, never once heard back from anyone. In short, it was a huge mistake to go with Robson Jackson; but such mistakes are there to be learnt from. Don’t make the same mistake we did! The woman who showed my partner round failed to highlight there was no fridge or freezer, that the electric meter is on a stick (in 2021!?) there is damage to the property as well as previous tenants belongings which would lead to the obvious conclusion that the property was not professionally cleaned before hand. All in all, this move has become a total nightmare and one that I wish we had not had made. We had been let down by several other agents before hand but I would encourage you to do your research and find a better set of agents who can offer you basic support i.e: courtesy to at least respond to your emails!
4/5
GoogleTheo did a great job in marketing our house for sale. The pictures were fabulous! The house was sold within 3 months at time of high interest rates. We got the asking price. Sarah did a fabulous job introducing the property to prospective buyers.
1/5
TrustpilotStrood branch are hopeless
Strood branch are hopeless They advertise a property's on website you call straight awayThey have a list of reasons why you can’t view You say I have sold cash in the bank they say it’s 10 days before you can viewI guess unless you want a mortgage with them they don’t careStrood seams to be run by youngsters who haven’t got a clue and property Or customer service Feel sorry for the people selling they don’t know that people want to view and are turned away because it doesn’t suit them to show property They were just as bad 20 years ago
5/5
TrustpilotFantastic service provided for the…
Fantastic service provided for the selling of my mum's property. Ben and the team ensured we were kept up to speed throughout the process from start to finish.
5/5
GoogleWe had nothing but a perfect service from the team in Eltham. Our first visit when we considered selling our 3 bedroom home was from Will Chidley who gave us impartial advice and information if we were to sell our property- very realistic and no sales spiel. We took some time to reflect and decided to go ahead. Mr Chidley took lovely photos of the house- very quick, professional and warm with our family- it was a big and nervous change for our kids but his manner put us all at ease. Robinson Jackson arranged more than 12 viewings within no time and in less than two weeks we had sold!! During the sale, communication was always sincere, to the point and useful- I don’t like time wasting! I would highly recommend this team because they will get the best for you.PositiveResponsiveness, Professionalism
5/5
GoogleI can't praise the folks at Robinson Jackson enough for the service they provided. We had previously used a Blackheath Standard based agent which frankly was an awful experience and so after several years of renting we contacted William Chidley who was the Branch Manager and Nick Owen who we have previously met. Between them, they placed us at ease and did an excellent job of marketing the property. They were clear, professional and concise in their advice. The viewings were co-ordinated extremely well by Theo Petrou, Senior Sales Negotiator and his colleagues. Particular special thanks go to Sam and Lauren at the Robinson Jackson Sales Processing team who had to deal with bloody difficult solicitors acting for the purchasers as well as me getting irritated by the delay! They were outstanding in their professionalism and incredibly brilliant in calming our fears that we were being taken for a ride. Like I say, they were excellent and I can't recommend them enough. A great team of individuals.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotTreated me like I was bothering them by…
Treated me like I was bothering them by trying to buy a property. All other estate agents in the area were simply more professional and more relaxed.
1/5
TrustpilotHanged up when tried to enquire about a letting
I merely called to enquire about a property for the employee whom I was speaking to, to just hang on me when I just wanted to say "OK, I think nobody will cancel the block viewings I will try again" which I didn't even manage to utter as she rudely hanged up on me! Poor treatment of customer...I've never experienced such thing...
5/5
GoogleFound a buyer very quickly. Was kept informed regarding process. Completed within 5 months. Straightforward and stress free process. Thank you.PositiveProfessionalism
5/5
Trustpilot5 Stars for RMJ Sittingbourne
This review is regarding Robinson, Michael & Jackson in sittingbourne (part of the Robinson Jackson group).This is the second time I have used them to sell my property and have again received the same fantastic service. From start to finish they have been great. Very proactive and understand what a ‘sense of urgency’ is. They qualified the buyer well and ensured everything was in place before the stamp duty holiday ended.I have no issue in recommending the Sittingbourne branch of this Estate Agent.
1/5
TrustpilotThe worst of the worst. please do not use
Wow. Why did I not read these reviews before using them. I have basically had the sameexperience specifically with Robinson Jackson Lettings. Ellie, who I have met sounded so promising at the beginning then everything was just a BIG mess, they dont update you, late viewings, they even tried to put in a dodgy tenant just to get rid of my property! Not to mention they charge one of the highest monthly fees 14% including VAT and the highest moving in fee of over £1000 not even including the contract. The worst is they moved in a tenant without doing an inventory, very dodgy and they obviously do not care about your flat and its contents. Filed a formal complaint today. Please do not make the same mistakes that I have done. It is very stressful.
1/5
TrustpilotWill never use again
Used Robinson and Jackson to rent my flat, at first they were very polite and informative. As soon as the flat was rented all communication stopped and it became clear they just wanted the money and had no interest in customer service.Any repairs that were needed they just demanded money with little explanation of what the issue was.When I wanted to claim my property back from them they were very slow and unhelpful. Then after the contract ended and all fees were settled, they sent me a bill for £160 stating that emergency boiler repairs had been needed six months ago but it hadn't been added to my account. I wouldn't have authorised this as my family member is a boiler engineer. Very poor communication.The whole thing was a shambles from start to finish - will never use again.
1/5
TrustpilotImpossible to get viewings
Impossible to get viewings. I have lost count of the number of times I have received a property alert and called Robinson Jackson, only to speak with someone who says they'll have someone call me back 'right away' to arrange a viewing. They never do call back, and when I call back 30-60 minutes later I get told viewings are full. I don't understand how people are being offered or getting priority viewings and what more I can do to view one. I'm actively making offers on properties, have provided them with all of the information they need about my circumstances and it's made little to no difference at all. Shocking service. Don't care about buyers one bit.
5/5
TrustpilotDealt with Sam in the Sittingbourne…
Dealt with Sam in the Sittingbourne Branch, always happy to help and quick to come back to me.
1/5
TrustpilotFull of talk, no actions..
Exactly as the title says.. They will promise you the world until you sign with them. After that, you are prisoner of their incompetence. No proper communication, no sales skills what so ever. And most of all, full of excuses, to cover their lack of market knowledge. Everybody can sell a cheap house and that is exactly what they want to achieve. A cheap sale, pocket their undeserved commission, and go on to the next victim. I suggest you find an online agent and try and do the viewings by yourselves.
5/5
TrustpilotBrilliant team and amazing job
Brilliant team and amazing job. They have been so helpful and very professional. Great communication and supporting throughout the sale and purchase. This is my second time using their service and would definitely recommend to others! Biggest thank you to all of the team !
1/5
TrustpilotStrood branch dreadfull.
Strood branch dreadfull.They bang on how good they are all they want is you to sign up to sell with them.I wanted to view a property with them Nancie said it was 10 days before we could see a property. I said I would like to buy and sell with same agents. Funny they could value our house following day. Wrote a letter and delivered by hand saying what I was looking for no response Then find 2 suitable bungalows ask to view was told 10 days before I can view.Found a 3rd property e mailed Nancie twice does not even reply.I guess the sellers fee must be £5000+ and people are marketing property with them and have no idea they are making them wait 10 days to viewDecided no point even looking with this company anymore.We have sold our property via Ewe move fantastic service from first phone call sold in under 48 hours
2/5
TrustpilotRude service representatives
I engaged with Robinson Jackson a couple of times for sales enquiries and to view properties. I found their service representatives very rude and dismissive, visibly annoyed at my enquiries over the telephone. On top of that, following my contact with them, I was added to their mailing list without being asked for explicit consent.Although they seem to have a good grip on the local market offering, I believe they should really do an effort to improve their customer service.
1/5
TrustpilotWorse experience of my life they let a…
Worse experience of my life they let a house out to me with human faeces down the toilet as well as a mouse/rat in the property where my kids have got I'll and so much moreThey didn't check the home properly before letting as there was underwear let from previous tnt I have all photos to back up
5/5
GoogleExcellent estate agent right through from initial meeting to discuss putting property on the market to getting the viewings and offers within 24hrs! Communication has been great also throughout the process. Not yet complete but all moving along nicely. Special mention for Danielle and Theo from the sales team. Also Mike from the lettings team...he was very helpful and informative when that was an option we thought about exploring.
1/5
GoogleRacist estate agency!!!! Beware if your from African or ethnic descent. If you call up with a African name they will rarely get back to you or will try and fence you from booking a viewing. We called up with a English name to test them and they a lot more informative responsive and helpful. There should be some sort of external investigation as many other people experience this for this agency. Especially the Kent branches.NegativeResponsiveness
5/5
TrustpilotBest Estate agent in area!
This is the third time we have used Michael Robinson and Jackson and each time they have been excellent. Sold our house(s) each time within two weeks, to buyers who were genuine.The sales progressor kept us informed throughout the sale(s) and pushed the buyers solicitor when required.Kept us informed by email and telephone.They are slightly more expensive than some but it’s a price worth paying in our opinion.Great service, great marketing and great staff (during this very difficult time).Thank you! (Once Again)
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