Robinson Jackson Eltham reviews in Greenwich

★★★★★ 1/5

Trustpilot

Absolutely awful, warning to everyone thinking of renting with Robinsona md JAckson-DONT!

Rented a property in Greenhithe through RJ, was meant to be unfurnished but when I turned up to the property it was still furnished with dirty washing still in the washing machine and dirty toiletries in the bathroom, I was promised the property would be professionally cleaned including the carpets, it most certainly was not clean, after the flat was finally emptied I was told it would be cleaned. I was then told it was cleaned but yet the carpets had not been hoovered, there was cobwebs everywhere, the skirting was still dusty. Marks on the walls, the bathroom floors had not been cleaned and the windows were awful, the cooker and fridge were also awful. After taking time off work and getting friends round to help clean it looked better, I paid for the walls to be painted. Then a year later was told I had to be out as the landlady was selling up and the new buyers were buying the place to live in and not rent out! I struggled and worried to find somewhere else for me and my little boy. A few days before I was due to move out my ironing board collapsed and left an iron mark in the corner of the room on the floor, I contacted my home insurance who agreed to replace all the carpet, however I was told by RJ that the landlady wanted £465 for the carpet. I explained I had contents insurance ( this is something they ordered I have and that I could not move in without it) but they were useless and didn't care. The landlady is now trying to claim nearly £1000! Yesterday I went to collect my post from the old address only to find out from the new tenants that it is actually being rented out!! So RJ completely lied to get me out despite me being an excellent tenant and paying rent on time every month. They also showed me that the carpets were new everywhere so they were trying to claim new carpets for the whole flat rather then just the front room (which is absolutely tiny) Do not trust RObinson Jackson at all,they just take the money but absolutely no care for their tenants, do not believe in doing what's right. awful.

Lou · 6 May 2016

★★★★★ 5/5

Trustpilot

Highly recommended

Robinson & Jackson Eltham branch are highly recommended. They are friendly, efficient, kept me updated, supportive and go the extra mile especially Theo.

KK · 16 March 2021

★★★★★ 5/5

Google

I really can’t praise them enough, the buying process wasn’t very smooth in the beginning due to our initial solicitors being completely useless but both Lauren and Sam at Robinson Jackson were amazing. They kept us constantly updated, worked very hard to answer our questions and most importantly they were easy to contact. Whenever I left a voicemail or an email they would get back to me quickly and without fuss, I would 100% recommend.

Bwheeler89 · 25 October 2019

★★★★★ 5/5

Trustpilot

1st class service.

I recently purchased a property sold by Robinson-Jackson, the process was 1st class from start to finish and all the credit goes to Margaret and Andrea who made sure the sale goes through without problems and kept me updated all the time.

T · 11 February 2024

★★★★★ 5/5

Google

Many thanks to Theo, Marcus and mark for your above and beyond service.Best estate agents I've ever dealt with, would highly recommend . Thank you all.

Natalia · 25 October 2019

★★★★★ 5/5

Google

Best estate agency ever, quick response, professional, reliable and friendly team. Special thank you to Theo and Amy.PositiveProfessionalism

Cagla · 24 October 2021

★★★★★ 5/5

Trustpilot

Great service !!!!

Recently used Robinson Jackson for the sale our my parents bungalow. From start to finish was really happy with their service, but also support in the process.Would highly recommend this estate agent for anyone buying or selling a property.

Debbie · 29 March 2024

★★★★★ 5/5

Google

So happy with the service received from everyone we dealt with at Robinson Jackson. From the valuation to completion of our sale the team have been so helpful and always available to answer any queries. The whole process was quick and painless. Would definitely recommend them.

Julie · 24 October 2023

★★★★★ 5/5

Google

Great dealing with Theo over the last few months. Thanks

Joshua · 11 January 2024

★★★★★ 5/5

Google

We were happy to have Robinson and Jackson estate agency services when we were buying our house. Theo the agent we worked with was always helpful, respond to every email and call, supportive and friendly. We sold our old house and bought the new house with R&J and will recommend this agency to our friends! Thank you for the great work done.PositiveResponsiveness, Quality, Professionalism, Value

Daria · 24 October 2021

★★★★★ 5/5

Google

A very professional service with friendly and polite staff.

Marilyn · 28 December 2023

★★★★★ 5/5

Google

I've recently sold a property via Robinson-Jackson of Eltham and wanted to say how impressed I've been with the great service received, especially from Will and Nick. They are both really friendly, very professional and I would not hesitate to recommend this Estate Agency to any interested party looking to buy or sell a property. Thanks for all you've done. It's been very much appreciated.PositiveResponsiveness, Quality, Professionalism, Value

Stuart · 24 October 2020

★★★★★ 5/5

Google

The process of listing and selling my house has run so smoothly with the seller team generating interest and then quick responses from the RJ progression team who kept me up to date. I would recommend Robinson Jackson to friends and family.

Kelly · 24 October 2023

★★★★★ 5/5

Google

Very helpful from start to finish on the sale of our property and purchase of another. Would 100% recommend them, the progression team are also great at keeping you up to date which wasn’t our experience with another local estate agents.

Lauren · 24 October 2023

★★★★★ 1/5

Trustpilot

Very poor

Very poor . I have deal with an agent called Linna . We has sent back all the information she requested to put down an offer . Then no response at all ! We are much appreciated if they can just let us know the property is gone instead of wasting our time to wait and chase. Unprofessional!

Angel · 7 December 2021

★★★★★ 5/5

Trustpilot

The Eltham branch got a very good price…

The Eltham branch got a very good price for our little house in SE9, and despite a buyer pulling out, the whole business was smoothly completed with great efficiency and friendliness by Nick, Theo, and Sam at the Progressing department. I would definitely use them again and fully recommend Robinson Jackson, I don't see how the service could have been improved on. Many thanks from Jerry C.

Jeremy · 21 July 2019

★★★★★ 5/5

Trustpilot

Gravesend team

The team, especially Jo & Tammy could not of been more helpful. We had what you could call a very challenging purchase, but with there help we got there and I'm pleased to say I moved in 18th September 2023.

Karen · 25 September 2023

★★★★★ 1/5

Trustpilot

Incredibly incompetent

Incredibly incompetent, pushy and unprofessional. Unfortunately got involved with them on a house sale, which thanks to their poor communication resulted in additional expenses for us. Avoid at all costs!!

Tanya · 16 April 2024

★★★★★ 5/5

Google

I highly recommend this estate agents. The Team here are so friendly, they kept me updated at all times and were on the end of the phone whenever I needed them. Theo especially has been so friendly and supportive, he has gone the extra mile and been so helpful at this stressful time for me.PositiveResponsiveness, Professionalism

KK · 24 October 2021

★★★★★ 5/5

Trustpilot

Brilliant Sittingbourne branch

Sittingbourne branch I can't recommend enough. good honest and no hard selling. When our house sale fell through a week before moving, there was support and advice in moving forward. Sam the branch manager is the go to man for questions and worries. Top man!

Caroline · 21 February 2023

★★★★★ 1/5

Trustpilot

Waste of time and money

Made an offer on a house and agreed the sale via Robinson Jackson and they went dead for a week before telling us a property developer who had “seen the property before” made a substantially bigger offer and basically said tough luck bye! No way do we believe they didn’t show the house after an agreed sale.

SJ · 23 June 2021

★★★★★ 5/5

Trustpilot

Spoke with Holly on the phone…

Spoke with Holly on the phone yesterday, very helpful and knowledgeable. Would recommend, great service.

Jack · 13 November 2024

★★★★★ 1/5

Google

The valuer is very rude and unhelpful! Will not be doing business with this branch any time soon.

Michael · 25 September 2024

★★★★★ 4/5

Trustpilot

I felt very supported by Robison…

I felt very supported by Robison Jackson from start to finish. My sale was tricky to say the least but the team kept me updated every step of the way and we successfully got the result we’d been waiting for. I’d recommend their services to anyone wanting a supportive agent who will work hard to sell your property.

Maxine · 1 March 2021