Trusted Agent profile · Greenwich
★★★★★
473 reviews across 2 platforms
1 Thomas Street, London, SE18 6HL, Greenwich, SE18 6HL
Mann's office in Greenwich, at 1 Thomas Street, is rated 3.5 out of 5 across 473 reviews on two platforms, including 243 Google reviews rated 4.6.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
4/5
GoogleSilver was there anytime I needed somebody, and that definitely makes the difference. Great service and very helpful. I will definitely recommend it. 😉 thanks a lot specially Silver …
Thank you for your lovely comments. I have passed your feedback to everyone involved at the Mann branch. Many thanks for the recommendation. Kind regards, Lucy.
5/5
GoogleGreat customer service, Fawaz Da Silva was really very helpful and supportive💯💯Will always recommend them, got very thing done quickly and I am really happy …
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleMaria was excellent, taking her time to talk me through the rental renewal process which I found invaluable as a first time landlord. Professional and patient, a fantastic service.
Many thanks for the 5* review, I will of course ensure your kind words are passed on to our dedicated team. Best wishes, Lucy
5/5
Google5-stars for customer service and quick response. Thank you Jeffrey for helping me in finding the perfect flat for me and for going out of your way to accommodate my requests.
Brilliant to see another 5* review of our dedicated team at Mann in Woolwich! Fantastic to to read that Jeffrey was supportive and was able to help find you the best property for you. Kind regards, Scott.
5/5
GoogleBig thanks to Maria and Jeffrey for agile and professional approach. They helped me to find a new property quickly and responded with any queries in a timely manner.
Thank you for taking the time to leave us this excellent review, it's great to see that the Mann team in Woolwich were once again able to provide their proven 5 star service. Good luck settling in to your new home. Kind Regards, Sarah
2/5
TrustpilotVery disappointing experience from a High street agent
Intial consultation seemed positive but things then went downhill as floor plans needed repeated correction and appointed photographer seemed uninspired and uninterested. Several images needed replacing by agenciesphone shots. The online description contained missing text, errors and general failure to inspire prospective buyers. Then followed weeks of silence, a couple of marketing reports,when requested, but no viewings and no feedback. Desperately disappointing.
1/5
TrustpilotThe Worst Kind of Estate Agent Experience
No wonder the majority of reviews on here are atrocious. The Beckenham Branch is the worst kind of estate agent experience you could wish for. They cancel appointments, but never bother to call back to rearrange. Every person you speak to tells you a different story, lies, lies, lies. Where is the management and leadership?
5/5
GoogleGood service, nice job done
Thank you for your positive feedback! We are thrilled that you enjoyed your experience with us. We strive to provide excellent service and we are glad that we were able to meet your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleEfficient and brilliant service. Da Silva Hamzat was very helpful and friendly. Highly recommendable to anyone looking for property to rent
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
TrustpilotRenting our property
Tim was very efficient and always responded in a timely manner. Made the process of renting our property really smoothe. Would highly recommend.
4/5
TrustpilotAs a new Tenant
As a new TenantAs a new tenant, I have been really impressed with the service and professionalism shown by Jess and Lee, who worked extremely hard to help me get the right property and tenancy agreement for me.They kept me up to date throughout the whole process and the turn around from viewing to moving in was incredible and I cant thank them enough for all their efforts.The whole process has been incredible and, the moving in gift was a lovely token.Thanks again
1/5
TrustpilotTerrible
Terrible. Particularly the strood branch. Every viewing that shows interest - they then can't get hold of. Every single one just disappears never to be heard of again? Then, as soon as you give 28 required notice to end service with them, they stop advertising your property!They never call back when they say they will either.
5/5
GoogleThanks to Silva ,i owe you One bottle of good italian wine my friend! Five star! Great costumer service!
Thanks for the amazing 5* review. Kind regards, Lucy
5/5
GoogleI recommend this estate agents, Jeffrey has been excellent more than helpful! And they are a great team.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
1/5
TrustpilotJust plain incompetent
Just plain incompetent it seems…we put out home on the market with Mann, Paul Goldsmith to be precise, who came across as a genuine and upfront guy… Then the fun started which immediately made us feel uneasy…the photographs done were ok, but the layout drawings were wrong (from supposedly an architect moonlighting when work was slack, doing pictures for estate agents!). The write-up they did was poor to say the least, so I wrote one and insisted it was put out in place of theirs… Initially they said they had people lining up to view property in our road, but it was almost two weeks before the first viewing…which they insisted doing as ‘that was best’…and asked if we could vacate the property whilst they did the viewings… we had three viewings, and invariably Anne Underwood. who was managing the viewings, was late… we had potential buyers parked outside, us waiting to leave in our car, and all waiting on Anne Underwood…!! She handled two viewings, neither of which made an offer, and Paul Goldsmith handled the first viewing, with the same result… I handled the fourth viewing myself, as I was told by Anne Underwood that she had someone in the area who would like to view, but simply could not handle it…!! So I handled it myself, and guess what, yes I sold my own home… Since this time, having decided to go with Mann’s own ‘Conveyancing Direct’ legal service to handle both the sale and our purchase, it’s been a disaster… almost zero contact, except for an occasional email from the ‘legal team’…not being able to get through in the phone, after being redirected by ‘customer service’, the phone just rings and rings or you are cut off… Having had such poor service I asked Mann at their Rochester office for updates, thinking I was paying them almost 6k for a service, but hardly ever heard from them…so the upshot of that was they simply did not answer emails, or when phoning, they were all so incredibly busy, no one was available to talk to you…except for Ben…who I must admit was always polite in the phone…I was advised (warned) by another estate agent that Mann’s were poor, but just took this as professional rivalry…I now wish I had listened to him… I WOUOD NOT RECOMMEND MANN COUNTRYWIDE TO ANYONE, EITHER FOR SELLING YOUR PROPERTY (OR BUYING INLESS THEY ARE THE SOLE AGENTS AND ITS THE HOME FOR YOU)…AND DO NOT USE CONVEYANCING DIRECT, WHICH IS THE ‘COUNTRYWIDE’ GROUPS IN-HOUSE l PROPERTY CONVEYANCERS…THEY ARE, HOW CAN I SAY IT, JUST PLAIN USELESS…AND ALMOST COMPLETELY NON-CONTACTABLE, AND DO NOT RETURN CALLS OR CALL YOU EVEN WHEN THEY SAY THEY NEED TO SPEAK TO YOU, SO BEWARNED…!!
5/5
TrustpilotAttentive all the way to the end,
Great service and care from Morgan Knott, she identified what I needed and always made an effort to communicate it too me thank you.
1/5
TrustpilotMight be worst possible viewing…
Might be worst possible viewing experience I’ve ever had, was told to come an hour early and then had to wait outside for 40 mins while someone from the office called Charlie called me to tell me the person carrying out the viewing was still going to be late and was so unprofessional on the phone “because it’s not poor Ben’s fault he was late”. This is Mann Rochester and my 2nd awful experience after being told I needed a decision in principle to view a flat and didn’t let me view
1/5
TrustpilotGravesend Branch....Stay Clear
We are having a very negative experience with the Gravesend branch manager. He is extremely arrogant, egotistical, condescending and severely lacks basic customer service skills. We are constantly having to chase for feedback and updates which when you're paying for an expensive service, this is not acceptable. Currently, we have no faith in Mann and their ability to successfully sell our home.
5/5
TrustpilotA big thanks to the Gravesend Letting Team
The team at Gravesend worked extremely hard to try to find us tenants after we had been let down by tenants from another agency. They were professional, attentive and we felt supported in the process by Jay, Katie and Sukhy. I would certainly recommend them to anyone in our position.
5/5
GoogleMy heating has broken down at property which i rent from MANN lettings, Bryony has worked efficiently and very professionally to get that sorted very quick, great service! Also i find prices quite affordable relevant to other letting agencies.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleWHAT A WASTE OF TIME Worst service. They never answer the calls. I have tried calling them up nearly 10 times yesterday at different times of the day. Not one call answered. What a waste of time.
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMann Countrywide: Unprofessional & Untrustworthy
I don’t even know where to start with this review. We are currently in the process of buying a property with this company through their office in Sydenham. I say that, but they seem to have put the property we have had an offer accepted on (i.e. sold subject to contact) back on the market. They haven’t told us about this. As it has not been advertised as sold subject to contract, we will find out where we stand legally and take action.Originally, we had also put our property up for sale with them. We found the branch manager (and her assistant) at the time to have been upfront, efficient and responsive. Since both have left the company, our dealings with Mann have been nothing short of exceedingly poor. From being lied to about how many people were booked in for viewings for our property, to receiving calls for viewings months after we had accepted an offer to sell it, Mann have demonstrated anything but professionalism. For me, they have zero idea what they’re doing, and their communication skills render newborn babies speechless. Now that the property we were hoping to buy is back on the market (behind our backs), this would suggest that Mann are also untrustworthy. Steer clear would be my advice.
5/5
GoogleExcellent professional services offered by Mann Estate agents especially Silva who handled my rental apartment very well and patiently!
Thank you for your 5* review! Best wishes, Scott
5/5
GoogleRavina is great at the job, very quick and persistent! Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Greenwich office has 473 reviews across two platforms: 243 on Google, 230 on Trustpilot (across the whole business).
Mann Woolwich Sales is rated 3.5 out of 5 across all 473 reviews, and 4.6 out of 5 on Google from 243 reviews.
Mann Woolwich Sales, 1 Thomas Street, London, SE18 6HL, Greenwich, SE18 6HL.
