Mann Woolwich Sales reviews

★★★★★ 5/5

Google

Bridie was an absolute delight to work with, she was very professional, friendly and answered all our questions in a timely manner. She expediated our move very fast and within agreed timelines including coordinating with the referencing teams to ensure this was completely timely and with the landlord to remove some of the furniture we didn't need. This was very much appreciated. When we picked the keys from the office, the gentleman we spoke to was also very friendly and kind. He took us through the paperwork and answered all queries we had. This was a very good experience for us mostly because Bridie was brilliant. Thanks Mann.

Nantume · 20 October 2025

★★★★★ 4/5

Google

Bridie was absolutely brilliant, very professional, friendly, and supportive throughout. I encountered a few issues at the starting my tenancy, and the agency, especially Bridie, was incredibly understanding and patient, which made a big difference during a stressful time. The only downside is that when Bridie is not in the office, it can be extremely difficult to get through to anyone over the phone. There seems to be a lack of phone coverage, which can be frustrating, especially when dealing with time-sensitive matters. That said, overall, I’m very happy with the service we received. The moving-in process was well organised, and the online portals made everything smooth and stress-free. Thank you for the great support!

Astou · 1 October 2025

★★★★★ 1/5

Google

I had a mortgage advisor called Claudia Andrade from Mann (Countrywide Mortgages) in Woolwich, London. At first everything was fine, she helped me with the AIP and was responsive. But after I paid the broker fee, it became very difficult to get hold of her. She was often on leave or just not replying, and it would take weeks to hear back despite me calling and emailing. Now I am struggling to get my refund as she is not responding. I just want to share this so others are aware. I think I will have to raise it with the right authority to look into this, as it feels almost like a scam that Countrywide Mortgages is doing.

Shahrukh · 1 October 2025

★★★★★ 1/5

Trustpilot

Refuse scott from knightswood

Everything was fine until we had mould start to grow in our bedroom and bathroom. I called the estate agent who then sent the most arrogant unprofessional bully from a company called Knightswood, his name was Scott (REFUSE THIS PERSON SHOULD HE COME TO YOU) he tried to just paint over the mould with some old Wikes paint he got from the van. I asked him if the mould should be cleaned first but got told no, the paint he's using kills the mould and paints it in one. On the tub it just said wikes wall and ceilings. I googled it and it says nothing about mould treatment. I challenged him again and he got very angry and told me to get him a sponge and water and he'll wipe it away. I was very scared and got him what he asked for. Although I know this too would not work I was too scared to challenge him. I was glad when he left and will never ask mann to send someone again.

Stacey · 2 May 2026

★★★★★ 5/5

Google

Great process from start to finish with the lettings team , especially Fawaz Da Silva from the start, then onto Bridie Smith helping us achieve great tenants at our property. We couldn’t be more happier with the joint approach, a real credit to their company! Will definitely recommend!

Sunkissed · 16 February 2026

★★★★★ 5/5

Trustpilot

Exemplary Customer Service!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.

Camilla · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been working with Morgan Knott…

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

Thomas · 27 October 2025

★★★★★ 1/5

Google

I as a landlord trusted my new apartment to this agent purely based on the reviews here. I must say I seriously doubt the authenticity of the many positive reviews. My property was marketed by Mann (Woolwich) for 21 days but failed to find any tenants. Despite the disappointing progress, they did not care about me as a client and provided pretty much no update or communication. The manager was away for a 2-week holiday leaving the team management a huge problem. On a Monday afternoon, I made 6 calls to the letting team via the general number but none of them were picked up. On a separate Monday afternoon of 7 August 2024, my new estate agent tried to call them for collecting the keys, but none of his phone calls were picked up again. This partially explained why after 21 days my property still found no tenants - people like potential viewers and landlords just could reach the letting team! So how people can book viewings to make progress for my property? I decided to move my property to a different estate agent without hesitation. This shows how fake Google reviews can be? I must say that is absolutely the worst estate agent I had experienced in the last 20 years. They don't show important qualities in client care, team management and communication. I could not imagine how an estate agent could not be reached by many phone calls over different days? It is clearly a no-brain decision to leave this agent alone and trust my property to other well managed agents with basic quality of client care. For basic things like availability date, they even initially put the availability date delayed by 2 weeks, despite the fact that the property is immediately available. Enough is enough - it is a wrong decision for me to trust my property to Mann - 21 days with no progress translated to nearly £2000 wasted in this void period. I have to be determined and move on though.

Bill · 25 August 2024

★★★★★ 5/5

Google

Let me start by saying thank you to Michael and everyone that helped me in one way or another. Excellent support from start to begin. What i enjoyed most was the communication, i was kept informed the entire time and the process all happen very quickly. I was extremely impress in how professional Michael was i could call him anytime and he was always willing to accommodate me. I strongly recommend Mann Lettings, thanks again Michael because of you i am enjoying my new home.

Carlian · 26 July 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Nick in the…

Thank you so much to Nick in the Sheerness branch for all his help and advice whilst we were moving. Nothing was too much trouble and he was always at the end of the phone to answer questions. Any issues that we had he reassured us and made us feel at ease. If I ever move again I would not hesistate to go back to him. Thank you again.

Stacey · 23 December 2025

★★★★★ 5/5

Google

We found a lovely property to rent thanks to Bridie Smith and the team at Mann, the process was very smooth, clear, and whenever we had a question, we would always get a prompt reply and good support! Would definitely recommend! Thank you!!

Caterina · 1 September 2025

★★★★★ 5/5

Google

We recently purchased our forever home from Mann Estate agents and I cannot recommend them enough! Sydney was the listing agent who was friendly, warm and yet professional. From the first viewing all the way to collecting our keys she has …

Tam · 16 July 2025

★★★★★ 5/5

Google

Thank you to Bridie and EVERY MEMBER of the entire MANN team at Woolwich for making our house hunting hassle-free and extremely fast. I must commend Mann agent(woolwich) for their professionalism. Meeting the team the very first time was exciting as they made us feel welcomed. They were awesome, very friendly, attentive and very professional. Within few days of meeting them, pretty much to our amazement, our house hunting journey ended! Thanks to them, we got a comfortable apartment.... They reached out to us at every slightest during the process to ensure we were well informed and were patient with us. On moving in to our apartment, they still did a follow-up to check on us and ensure we are settled in. We will definitely refer them to family and friends anytime, anyday.

Odunayo · 19 April 2025

★★★★★ 5/5

Google

Best experience with a London estate agent - I’ve had bad experiences with loads of estate agents before. However Mann really were proactive and helpful with my property search. Alex was by far the best estate agent I’ve dealt with, was super communicative and quickly answered all my questions. Kept me updated all the way through - for once an estate agent that actually cared!! Can’t comment on the other members of staff but if you’ve got Alex you’re in good hands

Katie · 25 October 2023

★★★★★ 1/5

Trustpilot

Charged me a fully managed Service but…

Charged me a fully managed Service but couldnt fulfill the service as had no keys to my property, charged my 10% when it should have been 7%...refunded me after complaint, never visited my property, visited after complaint but never recieved a report. Left them after 1 year had to pay another year upfront as you need to stay with them for 24 months minimum. So ultimately, i paid double for a Tenant find service. Live and learn!

Francis · 20 July 2026

★★★★★ 1/5

Google

Mann estate agents woolwich branch people are nice and tried to help me especially Manger of the branch but the worst people were deposit handling team specifically Linda she is deposit specialist but has zero knowledge about what’s going …

Manjeet · 16 July 2025

★★★★★ 5/5

Google

I recently bought a property through Mann, and I couldn’t be happier with the experience. From start to finish, the team was absolutely amazing, always helpful, responsive, and ready to answer any questions I had along the way. What stood out most was how genuinely kind and attentive they were. They truly put their customers first, making sure I felt supported and informed throughout the entire process. A particular 'thank you' goes to Sydney Cammiss-Brown who has been an absolute gem. I highly recommend Mann to anyone looking to buy or sell a home, they’re a wonderful team who go above and beyond for their clients.

Michele · 16 September 2025

★★★★★ 5/5

Trustpilot

I have to give a special shout out to…

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!

Hayleyboi · 31 October 2025

★★★★★ 1/5

Google

Awful. I tried to contact them multiple times for 2 property available, I tried my email and phone calls with no luck. Then I decided to travel 45 min to the agency and ask in person about the flats. Both were taken and only one studio was available to view. The agent told me that the only time slot available was in the morning and no chance to have one slot in the afternoon. I took time off to work for the viewing, I arrived there and no agent waiting, I then buzz the flat and the tenant show me around. I liked the flat and I wanted to put an offer but based on my previous experience I choose to just go to the agency to speak with someone about the offer. Suddenly the agent there told me that the flat was out the market from the day before and that he was sorry that no one contacted me. Waste of time, of course, but also bad communication and lach of professionality.

Valeria · 22 January 2025

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 5/5

Google

Had a great experience with Sydney at Mann Woolwich. Sydney was super helpful, communicated really well and ultimately found me a place that I absolutely love. Can’t thank her enough for her enthusiasm and help throughout. Thanks Sydney.

Lisa · 26 March 2026

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness.

Ferran · 6 May 2026

★★★★★ 5/5

Google

It was a pleasure working with Bridie during our property search and subsequent move in. She was patient with our questions during viewings and guided us through the process until move in. On the move-in date, the gentleman who handed us the keys was very professional, friendly and helpful in guiding through the process as well. Overall it was a delightful experience working with Bridie and Mann lettings Woolwich. Thank you

Wasswa · 20 October 2025

★★★★★ 5/5

Trustpilot

Catherine Picard

Catherine Picard, Property Manager from the Sittingbourne Branch is responsive, proactive and pleasure to speak with. Thank you Catherine!

Claire · 2 August 2026