Mann Woolwich Sales reviews

★★★★★ 1/5

Trustpilot

Not recommended

My family had rented a house with Mann agency Gravesend for which paid all the fee in advance including rent and deposit. When it comes to day of moving 14th December 2024, we received a call from jay squire (manager) that we can't take the keys since gas certificate is not in place and there might be gas leaking. He was not even sorry while speaking to us. Since we had paid until 14th December to our current landlord who had already rented the room to someone else who was also coming on same day evening 5pm . Even that person came as well. We were panic because we had no place to go. Our moving van were also rented and ready. My sister who was also moving with us she is heavily pregnant and I already have a 4 year old kid. Due to which we all were panic . We visited the office mann properties, what the staff treated and spoke to us very rudely especially Katie Garrett except sales manager( I am not sure if think his name is Rob ) and one more member of staff i think Dan they were the only one who talked to us nicely. Otherwise Katie totally refused to help us and said she can't manage anyone and left us almost homeless. She even said we should go to council to get a house , do you really think they will give us a house in few hours instead of helping those people who are already in queue since years. Renting manager was also not helpful at all. Eventually Katie told us to go out from the office and told us she will call police which was obviously not a solution for atleast us. They closed the office earlier and locked it inside so we had to sit outside in cold with our kid just in hope that they will do something. But no it was just the worst day of life. Then on Monday 16th December when I visited to the office to take the money back jay told he will not give us our full money back even we were not faulty we were ready to move but they were the one who breached the contract . Even I reviewed on Google for it they deleted it as well which was even not including a single word like violence or abusive or something like that. Which is totally against the uk law as well. Kindly choose the good company if you are really looking for a peaceful experience never go to them

SARABJEET · 16 December 2024

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026

★★★★★ 1/5

Google

Catherine is the rudest sales associate I have ever met! We placed an offer on a property, and I asked her will there be an opportunity of best and finals. It was our first time so naturally we had all the necessary questions to ask. To which she abruptly replied "I don't have the time of day to be going doing that". Since we have been looking, all estate agents have given an opportunity to place higher offers given the competition and demand for certain properties. It's unpredictable to be able to understand which properties will soar the market! It has been a couple months that we have been looking and I have often remembered Catherine's appalling attitude and service. Half a million is no joke to anyone. A little more courtesy for everyone trying to make a fair shot please at the property ladder please.

Fataha · 25 October 2022

★★★★★ 5/5

Google

I have originally reached out to Mann Countrywide in September 2021 when I found a new property on the market located in Royal Arsenal. Catherine assisted me with viewing the property and was able to answer and follow up on any questions that I for the property as well as the whole process. She was also involved later in the process when my solicitors were trying to obtain some documents from the seller/ managing agency etc. I have encountered some issues at the completion stage and would like to thank Claudius (Branch Manager) as he was willing to learn more about my situation and look for solutions in order for the exchange to go through. This has been a difficult process, but I am glad that I have had these people assisting me with the purchase.

Artemii · 25 October 2022

★★★★★ 5/5

Google

Happy with their services, a special shout out to Fawaz, he very prompt and helpful, glad I found him.

Paurush · 8 October 2025

★★★★★ 5/5

Trustpilot

Sydney - Mann Woolwich - Patient, Cooperative and Understanding

Sydney from Mann Woolwich was our representative for house viewing. Sydney was very professional, patient and understanding towards us during our house viewing (for the third time). We took our own time to look around and she was really patient throughout the process.When we had queries about a few things inside the property she diligently checked with the sellers to keep us informed. There have been circumstances when we had been delayed to our visit, she was very understanding and helpful.

Jey · 19 October 2024

★★★★★ 5/5

Google

Big thank you to Tai-Lee for her end of tenancy support. Diligent and kind, a big asset to Mann Lettings

Keziah · 19 September 2025

★★★★★ 1/5

Trustpilot

Agent was late no apologies rude to…

Agent was late no apologies rude to ourselves and home owner for letting us in said she would ring ! And didnt

Diane · 16 May 2026

★★★★★ 5/5

Trustpilot

Fantastic experience from start to…

Fantastic experience from start to Finish , we are in our second house now through manns, alexia has been lovely to us, she's a credit to the company , always deals with people with a smile and up lifting , we are very happy with the service for the second time. Also thanks to Tim ,very good at what he does. All the best

Neal · 6 March 2025

★★★★★ 5/5

Google

My experience with Mann Estate and Letting Agents Woolwich was extraordinary! I was looking for a flat for me and my family, after many failed tries with other agencies , I finally found them and the flat they were offering me! Ravina has shown me the flat, and I kid you not, she is one of the sweetest people I ever met! She was straightforward , did not sugar coat anything and really transparent! Her customer service = 1000/10 ! I have met the other members of the team aswell, they were really friendly and helpful! The greatest team! We managed to get all papers ready in little time , something that I was looking for ! I wish I could give you guys MORE than just FIVE STARS! You DESERVE THE WORLD!PositiveResponsiveness, Quality, Professionalism, Value

Serena · 25 October 2021

★★★★★ 5/5

Google

I first contacted the agency and spoke to Ravina. She was delightful and agreed to show the property on the next morning. Once we met I knew i was going to rent the place because myself and my husband love it. Further, she was very positive! We then spoke to her manager, Erman. erman was so lovely as Ravina and he tried to sort things out as soon as possible. He was very attentive and supported us in regarding to furniture removal and etc. Any question we had he would promptly reply or talk to the landlord asap to sort out. Lovely associates this company have and this is obviously the main reason why people renting with them. Keep the good job manncountryde. Carina & Jeferson SchneiderPositiveResponsiveness, Quality, Professionalism, Value

Carina · 25 October 2021

★★★★★ 5/5

Google

Great company and amazing support from staff members. Huge thank you to Millie for calling me and giving me the opportunity to view my new apartment, Erman for doing an amazing job showing me around the apartment and to Maria for dealing with my annoying email requests 😆. It has been great being part of Mann and being able to get an apartment with yourselves. Super fast and efficient responses, always making sure their tenants are happy and have everything you need. A warm welcome from each member. Do not worry if you are finding it difficult to find an apartment just know Mann will find one for you that fits your preferences. As they did me. Massive thanks and great job to the team. 👏👏PositiveResponsiveness, Professionalism

Anxhela · 25 October 2021

★★★★★ 5/5

Google

Millie Bowley is so amazing at what she does. The communication was on point. I can not fault her on any dealings. She was always getting back to us on any concerns and making sure if we had any questions we must ask. I definitely would love to work with Millie again and really recommend her. She made effort to tell me and my partner our application to let was successful and we appreciated that. She is very well spoken and goes the extra mile to show other options.You know you in good hands when working with Millie.PositiveResponsiveness, Quality, Professionalism

Glen · 25 October 2021

★★★★★ 5/5

Google

I came in looking for general advice and knowledge within the property sector and Alex kindly took the time to explain the process and the best order to do things in. I had a much clearer idea on the process thanks to Alex , Jay and also Claudia who is a mortgage expert. Very professional from everyone.

Florence · 29 December 2023

★★★★★ 1/5

Trustpilot

Deeply Disappointing Experience, Strood Mann Sales and Letting Agents

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication.Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process.Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing.Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry.I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly.Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.

Matthew · 22 April 2024

★★★★★ 5/5

Google

I have been dealing with Juwel Ahmed, a Sales Negotiator at Mann Estate Agents in Woolwich, London, SE18. I have found Juwel to be very personable, approachable and professional. Juwel sold me a property, whereby the seller was based abroad. Juwel went above and beyond by keeping me up to date outside of working hours, to accommodate the seller and my nerves! Juwel was an absolute pleasure to work with and I would recommend Juwel to anyone looking for an efficient service in the local area. Keep up the good work Juwel, it's been a pleasure.

Janine · 25 October 2020

★★★★★ 5/5

Google

I can confirm that this is the best service that I have ever had, Mrs Gladys Onanaye was very supporting and she helped us throughout a very difficult and challenging process. She was professional and full with knowlegde and understanding of Mortgage processes. Mrs Onanaye took time to explain the processes and made sure we got the best deal out there. Also the Conveyancing team were helpful, I would like to say big thank you to all of you. Regard, Bola and Tope

Adebola · 25 October 2020

★★★★★ 5/5

Google

Ravina Fermah is a very warm, welcoming Lettings negotiator. She tried her best to fit around our times for a viewing and was very responsive. She made us all feel very comfortable and we were able to have a very open conversation with her. I think the way she conducted the viewing was very professional and she covered all the major points and allowed us time to ask questions and have a good long look around. Thank you Ravina!PositiveResponsiveness, Quality, Professionalism, Value

Mya · 25 October 2020

★★★★★ 2/5

Google

We had a great experience finding an apartment with this company. Since the beginning Jeffrey was extremely helpful with all of our doubts and guiding us during the process. However, after living in the apartment we encountered a problem with the power in our apartment. The power goes out every time we cook, we submitted an order three weeks ago and when we called the electrician he told us that he hasn't received any work order. We have lost weeks of works from our computers. They are impossible to contact.

Patricia · 25 October 2020

★★★★★ 5/5

Google

I was looking for the property in Woolwich and I have to move urgently due to my job change and Ravinah was the only person who responded to me on the email promptly and gave an appointment within 12 hours whereas with others I literally have to struggle communicating as well. Ravinah took everything smoothly and lifted a heavy burden from my shoulder. Thank you Ravinah you are a true star!PositiveResponsiveness, Quality, Professionalism, Value

Quratulain · 25 October 2021

★★★★★ 2/5

Google

My experience as a landlord with Mann, Woolwich has been quite stressful. After 7 years, I recently had no choice but to shift to a local competitor . . . all the furniture from the furnished flat disappeared and wasn't resolved, locks changed, rental payments not coming through and regular staff changes make things quite difficult. Not one for leaving negative reviews, just don't want anyone to endure the same stressesNegativeResponsiveness, Quality, Professionalism

James · 25 October 2021

★★★★★ 5/5

Google

Silva was absolutely amazing with helping me and my flat mate find the perfect home. He was always there whenever we needed anything, including being there to answer all of our stupid questions. He completely understood when we had no idea what we were doing as this our first flat. The Woolwich branch as a whole include very positive people with the perfect energy to make you feel comfortable. Massive thankyou to Silva & Maria for helping us find our first home in London.

Gold · 26 October 2019

★★★★★ 5/5

Google

My experience with Mann when selling my home , was exceptional , Ravina was so professional, and nothing was too much for her , I was kept up to date with E mails and telephone calls . Also Sally was very professional and gave me good advice . If it wasn’t for Mann and their team I don’t think that I would have ever moved . I’ve lived in my home for 36 years but working with a great team make it so personal and made me feel confident and comfortable to put my future in the hands of the employees of Mann . I would recommend them to anybody . Well Done x And a big Thank you Mann . Especially Ravina. At the Woolwich Branch.

SUsan · 26 October 2019

★★★★★ 5/5

Google

My partner and I used Mann Woolwich to buy our first property together and were consistently impressed with the professional and supportive work of the team there. Ravina was a gem to work with, always keeping us updated at every step and remaining friendly, knowledgable and accessible throughout the whole process. She and her team were great at breaking down all procedures with us and aiding with any “first-time buyer” questions that came up, making us feel very informed and at ease. They were even kind enough to check up on us long after the purchase was complete. A great personable team and quality service.

Luke · 26 October 2019