Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI want to give a huge thanks to Gladys Onanaye, the Mortgage Consultant at Mann Woolwich. I spent some time with her to go through Life Insurances etc, and if like me you need someone patient and clear then please take time to make an appointment with her. I now have the cover i have been looking for so thank you so much Gladys! Highly recommended!
Maria · 25 October 2020
Agent replied · 24 October 2024
Thank you for the marvellous 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. Many thanks for the recommendationI will pass your comments on to our dedicated team. Many thanks, Lucy.
★★★★★ 5/5
GoogleReally great experience with Bridie. All the descriptions of what I wanted was really what she presented to me. She was genuinely committed in helping me find the right place. Made the whole process of securing my flat easy and stress-free and kept me informed throughout the process. I would 100% recommend.
Chidubem · 9 April 2026
★★★★★ 5/5
GoogleMillie Bowley has been helpful from the very beginning. Always happy to answer even the smallest question. Renting in London can be stressful and she definitely made the process so much easier. You are an absolute star and your company should be very proud of you! Thanks for finding us such a wonderful apartment that we will call home soon.PositiveProfessionalism
Tormei · 25 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Mann in Woolwich have been fantastic with our change of tenant. Even though there were a few challenges along the way, the team managed everything brilliantly and found new tenants really quickly. Highly recommend their service!
Sarah · 21 October 2025
Agent replied · 22 October 2025
"Thank you for taking the time to leave such a kind review! We are thrilled that our team was able to make your transition smooth and find new tenants quickly. We appreciate your recommendation and look forward to continuing to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotMorgan Knott
I had the pleasure of being assisted by Morgan Knott, and she has been by far the most helpful and supportive person I’ve encountered during the house-hunting process. She is prompt, thorough, and incredibly easy to talk to, which made the entire experience smooth and stress-free. Morgan goes above and beyond to provide clear guidance and support every step of the way. I highly recommend her to anyone looking for a reliable and dedicated estate agent.
Suman · 1 September 2025
★★★★★ 4/5
GoogleWork is done. We just rented a flat we wanted. Raihan has been an awesome fella. Truely, Mann Letting is there to find your home. Trust them, leave your details, and they will find a home according to your needs.
Andy · 25 October 2023
Agent replied · 24 October 2024
Thank you for your thoughtful review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat team, the manager Silva was thorough in his communication throughout the whole process. As a landlord, I would 100% recommend.
Mhmmfaysal · 24 September 2024
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Woolwich branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI am writing this review of Morgan…
I am writing this review of Morgan Knott, who is an Estate Agent for Mann Countrywide. Morgan showed me around a property a few months ago, and I thought she was knowledgeable about the market and had good ideas about potential property renovation. She was also a good communicator in my opinion, so I was always clear how likely my bids were to be successful, and what the thoughts of the vendor were. Good job!
Ryan · 15 August 2025
★★★★★ 5/5
GoogleI can't recommend Millie Bowley enough. She did an amazing job walking us through the process of letting our house. She kept us up to date all the time and answered all the questions we had quite quickly. She is super nice and we trusted her since day 1.
Isabel · 25 October 2022
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotVery good service overall
Very good service overall. The team were professional, friendly, and efficient throughout the process. A mention to the manager, Jamie, who was extremely helpful, approachable, and always happy to answer questions and explain things clearly. Communication was good and any small delays were handled well. Overall, a very positive experience and I would recommend Mann Countrywide.
George · 1 February 2026
★★★★★ 5/5
GoogleMohamed Hussein is an example on how all estate agents should be!
Very responsive, goes out of his way to help you out, and most importantly he is honest! Even after signing the paperwork, he still reaches out and make sure everything is going smoothly. Other agents would have simply just disappeared.
If you are looking for a place to rent, just go straight to Mo and he will sort you out! 💯
Odds on favourite for Mo to get his Employee of the Month 🥇
Anderson · 25 October 2022
★★★★★ 5/5
GoogleRavina made huge difference to finding a tenant. Very happy to help and inform, plus cheerful and accessable. Essential in this climate when life is very different. The whole proceedings were dealt clearly, efficiently and amazingly fast. Made me feel comfortable. A great quality of service , with a lovely personality. Made for sense of assurance. Good business. Thank you.
Gillie · 25 October 2020
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleRavina was an absolute pleasure to deal with during the process of securing our property. She was very professional and friendly and took great care to ensure that all our concerns were attended to before moving in. If you are looking for a property to rent anytime soon, please get in touch with her!
Yasmine · 25 October 2021
Agent replied · 24 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI have been dealing with this branch as a landlord for a few years and have consistently received excellent service and quick responses. I would especially like to mention Fawaz Hamzat, the branch manager, for his outstanding work.
Ehab · 1 September 2025
Agent replied · 8 September 2025
Thank you for your kind words! We are delighted to hear that you have had a positive experience with our branch. We are proud to have Fawaz Hamzat as our branch manager, and we will be sure to pass along your compliments to him. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a seamless experience with Mann lettings in securing a property. Fawaz was really helpful in clarifying all enquiries and completing the leasing process
Akash · 27 May 2024
Agent replied · 24 October 2024
Thank you for leaving us your superb 5* review Akash Balamurali. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy with the customer services
All thanks to Raihan, he helped us a lot getting a new place for us with great effort.
Very happy and satisfied with the service.
Thanks a lot.
Prashna · 25 October 2023
Agent replied · 24 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRick and Kim were very helpful and responsive. I am very pleased with their professionalism and I would not hesitate to work with them again in the future. I would definitely recommend Mann & Co to other home sellers and buyers. 😊 👍PositiveResponsiveness, Quality, Professionalism, Value
Nicole · 25 October 2022
Agent replied · 24 October 2024
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
★★★★★ 1/5
TrustpilotAbsolutely disappointed and regretting…
Absolutely disappointed and regretting I chose MANN woolwich , Victoria wasn’t supportive and helpful at all, I rented a house 3 weeks ago, when I went in there was no hot water at all. Been chasing and going to the agency in woolwich every day and until today there is still not hot water in the property. Never ever trust them especially Victoria. I can’t believe that in 21st century I need to use kettle to have shower . Thank you @mannwoolwich
Lina · 28 July 2022
★★★★★ 1/5
TrustpilotAn absolutely dreadful service led by…
An absolutely dreadful service led by incompetent manager(s) who I felt had zero regard for either the sale or the safe keeping of my property.
BW · 25 August 2026
★★★★★ 1/5
TrustpilotDo not ever use Mann (North End…
Do not ever use Mann (North End especially) this estate agent is without a doubt the worst agent ever!!! Full of lies, bad advice and unprofessional. Avoid at all cost.
MATT · 22 July 2026
★★★★★ 1/5
TrustpilotTruly Awful Experience
I know that estate agents have a generally bad reputation but Mann & Co South Croydon branch take the biscuit! We dealt with Eve when we were trying to purchase a flat & it was an awful experience! On viewing the flat it looked reasonable inside and we were told all it needed was a lick of paint and there were no major problems but when we got our survey done it indicated that basically the flat is uninhabitable due to damp that is so bad it is a potential health hazard and the owner had tried to cover it up with paint and hardboard so it did look reasonable to lay people like us.What a dirty trick by the owner! Walls were in danger of falling down and there were many other serious problems.I am disgusted that we never had an inkling about the bad state of the flat before the survey due to the cover up job by the owner. I am not saying that Eve or the agents were in any way complicit in the cover up or even aware of it ,nor am I saying she tried to knowingly mislead us about the condition of the property and maybe she was not aware of the bad condition of the flat herself,however,this hardly inspires confidence in the agents and she should have known! If she did know about the condition of the property then I think she was acting illegally in not informing us about all the serious problems ,but of course that would be hard to prove.It is a definite loophole in the law which is ripe for exploitation by dishonest agents. We will never have anything to do with Mann again.It would seem that these agents don’t give a damn about buyers or the condition of a property and just want to rush a sale through so they can get their big fat fee. Buyers beware! They may not be acting illegally but I would question their ethics,or lack of,especially as they had told us there were no serious problems and it is no wonder that estate agents have such a terrible reputation.Also they refused to take the property off the market after the offer had been accepted by the owner which left us in danger of being gazumped.They just don’t seem to care about gazumping.Judging by all the other bad reviews many people have had a terrible experience with Mann & Co and I would advise you to avoid this dodgy bunch like the plague,it was a truly awful experience! There should be laws to protect the buyer and prevent the wasted time and money on solicitor and survey fees when you are forced to pull out of a sale due to a less than honest owner covering up the bad condition of a property which is only revealed by an expensive survey.Agents should be forced to check the condition of a property and inform buyers if there are major problems,unfortunately it seems you can’t rely on some agents to do this (certainly not Mann & Co) and legislation is needed.
David · 9 June 2022
★★★★★ 5/5
GoogleInitial contact with Mann, to listing, first viewing and completion took just under 3 months. Sally and Ravina were professional, were amazing and made the whole process seamless. Completion occurred while I was on holiday and I went away safe in the knowledge that all bases had been covered and there wouldn't be any issues. I would highly recommend them.
Irene · 26 October 2019
Agent replied · 24 October 2024
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
★★★★★ 5/5
GoogleRavina is a star! She went out of her way to help me. She took me on a virtual tour of the flat by video on her phone and even gave me a lift over when I came to collect the keys. 5 star in all areas! Thanks again for all your help!PositiveResponsiveness, Quality, Professionalism, Value
Calvin · 12 January 2021
Agent replied · 11 January 2025
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
GoogleHorrible service, I basically got scammed and had my holding deposit taken from me.
I paid a holding deposit of £369 which I got told by one of your agents Raihan Ahmed that I can receive if the process doesn't go through or we change our mind. After making it clear that we have 4 weeks notice to give to our landlord and due to the co-tenant switching jobs the same week making the referencing process a bit slower but still completed, Raihan emails me saying that if we do not move in the following week they will keep our deposit. This is a lot of money for me and as someone who worked hard to earn it and invest it in a property is unacceptable. The paper I also signed as someone interested in the property did not contain anything referring to losing my deposit upon cancellation.
Stanimir · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave this feedback, whilst we take every review and comment seriously, it’s also imperative to understand all parts of the situation inscribed above. Having spoken to the local team, it has been confirmed that as per normal procedure, an email was sent out to you prior to making a holding deposit payment which stated the grounds in which your deposit would be withheld, one being not taking reasonable steps to enter the tenancy as agreed at offer point. It is also inscribed in the “offer form” which you filled out and signed ascertaining that you understood the points stated.
Whilst we empathise with you, MANN Woolwich pride themselves on the quality of service provided to all clients and fairness to all applicants is a significant part of that. Unfortunately the rules are the same for all prospective applicants and in this case, changing your move in date by an additional 3 weeks after your offer is unfair on the landlord and also other applicants that offered and needed to move in as soon as possible.
In addition to the above, there was also an issue with one of the applicants completing their references - as stated in the email sent out at ‘offer stage’ you were given 72 hours to complete and input details for your references to be carried out, a week had gone by and one of the applicants still hadn’t filled out their details, once again it’s unfair on applicants that require a place to live as a matter of urgency.
Apologies, that your experience on this occasion has not been of a satisfactory manner, if you wish to discuss this further please do email on review@countrywide.co.uk
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