Mann Woolwich Sales reviews in Greenwich

★★★★★ 5/5

Trustpilot

Exceptional knowledge

We were shown several properties by Morgan Knott. Morgan’s knowledge of the properties was exceptional and her communication both before and after the viewings was excellent. Very impressed.

AD · 15 August 2025

★★★★★ 1/5

Trustpilot

If you are a landlord, avoid this company

If you are a landlord, do not let this company manage your property! They take 10% of your rent for doing nothing. You often have to chase them for payment. They seem to pay when they want and the amount they want. They are so frustrating to deal with. They use over priced tradesmen (or mark up the costs on work that needs doing). A weight has been lifted now I do not have to deal with them anymore.

DANNY · 22 February 2023

★★★★★ 1/5

Trustpilot

-100 stars.

If i could give this company -100 stars I would.Very disappointed and shocked at the horrendous service I received, from start right up until I was done with them. Thank God I didn't have to deal with them any longer.

S · 4 February 2022

★★★★★ 1/5

Trustpilot

Neglect of a vulnerable tenant

As a mental health worker of 19 years, I would describe Mann Estate Agents as disappointing. My next door neighbour is a Mann Tenant who is a vulnerable woman in her mid-70's and suffering from a sensory impairment. Despite her age and condition, she has experienced targeted bullying from her young upstairs neighbours (also managed by Mann). They not only deliberately removed the light bulbs from the communal hallway to leave the woman in darkness and disorientate her, but they have previously poured a bucket of water onto her head from their window and continuously drop heavy objects on their floor above her head regularly, which in turn have caused concerning large cracks in her ceiling, make her jump and caused her sleep insomnia. The neighbours have cameras set up in the communal hallway to watch her movements so they can intimidate her when she leaves/returns to her property. The neighbours throw objects at their internal door which is adjacent to hers and make loud noises throughout the day and night to cause her distress. This was witnessed first-hand by a visiting police officer and can be clearly heard by myself and my partner in our next door flat. Despite hours of footage submitted to Mann's Beckenham office and Head Office, Mann have left her without support and refuse to look at the footage (which had also been submitted to the Police). Mann have been made fully aware of these activities and continue to take no action.My advice is to avoid this business if you can find alternative services.

David · 8 January 2023

★★★★★ 1/5

Trustpilot

Only rating one star as I can't give it…

Only rating one star as I can't give it a zero!!I live next door to a property that Mann in Beckenham have rented out. I've had nothing but issues with the next door neighbours. I've had noise nuisance since they moved in, but it has recently transpired that the noise I've been hearing has been harassment towards the elderly lady in the flat below. The perpetrators are a daughter aged around 28, and her mother - both of whom should know better! They have poured water over the lady out of the window, pile up crates of dirty waste outside the front of the house, including chewed up food on her windowsill so she can't open her window, taken the light bulbs out of the hallway so she can't see where she's going (including one I installed of my own so knew it was working and was gone by the next morning), two cameras on the internal hallway to watch when she's coming and going, and myself and my partner, and new neigbhour downstairs are unable to leave our house without a camera phone being pointed at us, and deliberate harassment if we're having a conversation outside our own front door. Both properties next door are rented through Mann who do not accept any responsibility. I am yet to have a satisfactory response to my complaint before going to the Ombudsman. The police and council are fully aware of the goings on, yet it's still being allowed to take place. I wouldn't touch this estate agent with a barge pole!!!

Clair · 7 January 2023

★★★★★ 5/5

Google

I’d like to say just how hard Fawaz Da Silva Hamzat and his colleagues at Mann’s woolwich have worked getting our property ready for rental. Including meeting carpet fitters on site, sourcing decorators & tradesmen and very quickly finding a suitable tenant. A very professional & caring team who made things so easy & stressfree, I really can’t thank you all enough

Nickie · 25 October 2020

★★★★★ 5/5

Trustpilot

I have been dealing with Rebecca whilst…

I have been dealing with Rebecca whilst our house is on the market Rebecca has been brilliant in keeping us updated with how the market is moving. She is very efficient and professionalShe has always been very polite to me and always keen to help

Vicki · 11 January 2021

★★★★★ 1/5

Trustpilot

What service - It was no service!

We met with Robin from Mann, Beckenham who confirmed he would assist us with a rental property. The very next day we were emailed a suitable property and called to arrange a viewing. Robin said he would collect keys and call back with an appointment time/date. From this moment, we never heard from Robin again!! I tried chasing and eventually spoke with Robin’s manager who advised the property had been let to another client. The manager apologised and advised Robin would call back to explain the situation. As expected, we did not hear from Robin. So, moral of this story is beware! Mann in Beckenham have a preferred list of clients and if you are not in the preferred list, you have no hope of a rental.

Lizzie · 7 December 2022

★★★★★ 5/5

Google

What a Lovely team! Very quick and efficient. Thank you for your help, especially Savanna who was super attentive and polite!

Jane · 25 October 2023

★★★★★ 1/5

Trustpilot

Untrustworthy

Untrustworthy - agent didn’t turn up for viewings, agent doesn’t try to sell property instead advises buyers not to put an offer in, difficult to contact even in working hours, bad mouths other estate agents, would highly recommend avoiding Mann if you are either selling or trying to buy

Eliza · 6 November 2024

★★★★★ 5/5

Google

I’ve been using Glady’s as my mortgage broker for over five years and I’ve followed her from when she was in the catford branch to now woolwich. I won’t use anyone else as she gives the best advice and always finds the right mortgage for me. She deserves a pay rise as she’s always working past her hours. Thank you and see you soon.

Kim · 26 October 2019

★★★★★ 5/5

Google

Very professional from start to finish. Millie showed us around the property and was very warm and welcoming, she was also very informative and responded quickly to emails. Maria helped us through collecting our keys and was also very helpful. All of the staff are very friendly, highly recommend!!! Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value

Sunday · 25 October 2021

★★★★★ 1/5

Google

The Woolwich office is exclusively stocked with unprofessional time-wasters. We were interested in a property, called their office on Monday. Spoke to a man who had a bunch of questions immediately about income, profession, etc., took down all our contact information, and said he'd call us right back with the details of when we could view it. He didn't call back. We called his office multiple times a day every day this week, and today (Friday) finally managed to catch him once more. He recognized who he was talking to but didn't apologize, just lazily interrogated us for all the same details he'd already asked for, then said he'd email us an application right away so we could have a showing tomorrow...then he sent us nothing and isn't picking up the phone again! If your nearest office is Woolwich, don't bother trying to talk to them.

Kendra · 25 October 2022

★★★★★ 1/5

Google

Appalling business. Advertise for places, yet absolutely impossible to get through to their phones and no replies on emails. I was ringing them as they were changing the listings for said properties, raising the prices by £200 (on two listings, not just one). If people are wanting to rent these places, how do you even get through?! Rang around 30 times yesterday, left two voicemails and two emails. An absolute bizarre way to treat potential clients, and what an amazing way to put someone off for life. I managed to speak to someone yesterday, took my details because the person in charge of the listing was 'busy'. They said they would ring me back with details to book a viewing, and haven't heard anything back since - and once again, cant ring through to the office. Have also now disabled leaving a voicemail. What an absolute poor way to treat your customers, absolute lack of professionalism and the biggest time-wasters. Would advise avoiding this company considering the treatment before even being allowed to step through the door, cant imagine what it's like down the road.

Caitlin · 25 October 2022

★★★★★ 2/5

Google

The first person I dealt with for a few months was very proactive and helpful. I was then passed to someone else and they didn't answer any emails or seem to have a clue what was going on. The seller of the property I wanted pulled out and it wasn't until I badgered the estate agents for two months that they actually relayed that quite important bit of information to me. Also, don't use the solicitors they recommend (their own) because they seem worse than useless.

Simon · 25 October 2022

★★★★★ 5/5

Google

Excellent service. Great and friendly people. from bigining to end they made the sale process so smooth. Ravina exceded my expectation so easy to get hold of. Always contacted me with the latest updates, always had time for a chat. It us an easy process to sell your property but with Ravina you feel it is as easy as that. You are so professional.

Abdul · 13 January 2019

★★★★★ 1/5

Trustpilot

Unprofessional and unethical

I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical.I don't think they actually care about the customer.

Dastan · 5 September 2022

★★★★★ 5/5

Google

All the staff at Mann made the process smooth and satisfying. They are very courteous and go above and beyond to satisfy their clients. Also worth mentioning is the easy online process of documentation, set up for billings - Council tax, broadband, utility, etc. I highly recommend Mann team at WoolwichPositiveResponsiveness, Quality, Professionalism, Value

Prince · 25 October 2021

★★★★★ 1/5

Trustpilot

disappointed and costly mistake for me

Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent.Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done.Hugely disappointed and costly mistake for me

Marie · 11 August 2022

★★★★★ 1/5

Google

When you have any maintenance issue it takes months to respond, the floor laminate already swollen, but who cares as long as they have your deposit? They called me after weeks and told me to put some towels. Well nice advice ! Still waiting for maintenance...NegativeResponsiveness

Girbea · 25 October 2022

★★★★★ 5/5

Google

Have just refurbished my apartment and gave it to mann@Woolwich for letting, i have been dealing with Millie Bowley at lettings, what a difference she has made to this branch, very professional great communication and found a client immediately, well done Millie, if your thinking of letting give her a call.PositiveResponsiveness, Professionalism

Peter · 12 January 2022

★★★★★ 2/5

Trustpilot

I'm extremely disappointed after moving…

I'm extremely disappointed after moving into the property in Chatham. We were assured it had been freshly painted and professionally cleaned, but that’s clearly not the case.

Tracey · 29 June 2025

★★★★★ 1/5

Trustpilot

Where is my deposit?

Dragging their feet returning our deposit even though the landlord immediately authorised a full refund. Moved out 3 weeks ago and still dont have our money back, and Mann Sydenham just ignore our emails.

Georgina · 3 April 2025

★★★★★ 5/5

Google

Fantastic and efficient services provided by Mann! Thanks Ibrahim and the team to drive the processes smoothly, always update promptly. I manage to buy my property in the scheduled time frame! thank you very much for all the effort! highly recommend their services to everyone who wants quality.

Jason · 26 October 2016