Mann Woolwich Sales reviews in Greenwich

★★★★★ 1/5

Trustpilot

Complete waste of time.

A friend and I had organised a viewing earlier in the week for Saturday morning. As we both work Mon-Fri viewings for us aren’t regular and plans have to be cancelled to make viewings possible. After arriving 15 minutes early to the area of the flat I get a phone call saying the tenant has left the property and the agent doesn’t have a key to enter. Complete waste of time. It’s basics for estate agents to have a copy of the keys to an address to avoid this problem. If you don’t want to waste your weekends I suggest using a different estate agents.

Huw · 18 September 2021

★★★★★ 1/5

Trustpilot

It’s been a real struggle to get our…

It’s been a real struggle to get our holding deposit back. Agreed deposit release with landlord and estate agent; but deposit team is awful. Excuse after excuse. Holidays, sickness, we owe £5 for this and that, no updating, only given updates when chased. Don’t bother getting back to emails or when you call the deposit team they won’t speak to you once they know it’s you on hold. Twice now they couldn’t speak to me because the computer needed resetting as it was freezing. Felt like an episode of the IT crowd.We had a few issues while in the property. Which Mann wasn’t any help. But one I will mention. The fixed wire test took place and we had an email from the service/repairs team advising we had to pay for this and that etc. Basically the wiring to some light fittings needed replacing and they wanted the tenants to pay for a re-wiring. I called the guy who sent the email and explained that was down to the landlord. Why should we have to pay for the house to be re-wired. He sounded high and clueless and said he would speak to his manager. We heard nothing about this again.Anyway. Look. If you need somewhere to live or find a nice home that Mann are dealing with, I’m sure this review and the tones of other bad ones won’t put you off. But as it stands we are still waiting for our deposit back and today we will be going via the my deposit scheme tribunal to get this back. Normally you only need to do this when you have issues with the landlord or estate agent when you don’t agree on how much should be taken for repairs. But this issues is with Mann just not returning it or getting back to us. I suspect as Mann Countrywide hold onto the actual cash and only have an insurance scheme with my deposits. They use the cash deposit elsewhere else in the business so it’s not actually there when it’s time to release so they delay so they can get funds in from else where to return you money. Beware

Anonymous · 16 September 2021

★★★★★ 1/5

Trustpilot

Totally disgraceful experience with the…

Totally disgraceful experience with the Mann countrywide termination team.I left the property I rented and accordingly with my landlord who check the property out last Saturday,we produced and sent to the termination team a paperwork (as requested by them) which states we both (me and my landlord) agree to the total release of the holding deposit.I sent it 6 emails since Saturday included,I may understand they don’t work Saturday/Sunday,but it’s Tuesday and still never received a reply to emails. Also no one says anything via phone as since Monday morning I started calling every hour.It a really incredible how they don’t care of their tenants.this’s the same issue I had with them when I had to write several mails and calls to ask what was the procedure,and they ve been always evasive.People stay away from this company !!!

True · 17 August 2021

★★★★★ 1/5

Trustpilot

Never in my whole life have I experienced anything like this company.

Sadly with this site you have to give a score, zero or minus aren't allowed. I have no words, and yet so many for this company and the customer service experience. Immoral, lying, incompetent, unprofessional would be the nicest words, the worst my solicitor has heard. The charges are extortionate when you get nothing but stress, they don't return your phone calls or emails, whether they are the maintenance team or manager. They grab those fees from you very quickly, but that appears to be the only thing they can be relied upon. I have dealt with the Totton office, Southampton and Woolston. They have lost documents, despite me posting through their door, after making a 42 mile return journey and providing a photo of the envelope on their doormat. My only advice, go elsewhere. No wonder the reviews are so bad and not responded to by the company.

Su · 14 July 2021

★★★★★ 1/5

Trustpilot

Absolutely awful management

Absolutely awful management. You can expect nothing to be done. They mainly take your money and leave you to deal with the rest. Even the accounts department needs help with how much money is owed and how much they should take. Be careful. You will be going in circles. There will not be one point of contact you will be dealing with but multiple and all saying different things. It was a complete stressful nightmare. Never again. They didn’t even fix issues for the tenant. I would not recommend Mann to anyone you would be better off dealing with the flat yourself as potentially that’s what you will end up doing only difference would be you will have much more stress to deal with.

RJ · 18 June 2021

★★★★★ 1/5

Trustpilot

Terrible management from The Chatham…

Terrible management from The Chatham branch of Mann Countrywide lettings. Could not get any response from them for over a year of moving into the property and eventually had to write to the landlord directly. Luckily we have a great landlord and he also agreed the management from this company was awful. Unsure as to why they are charging the landlord a management fee when they do not manage the property at all and are taking the money from the landlord to basically receive rent from us each month. Terrible customer service and have again been waiting almost 2 weeks for a call back regarding maintenance issues reported. As a property manager myself I understand the job fully and there is no excuse for this terrible service. Would not recommend this company to any landlords/tenants.

Denise · 21 April 2021

★★★★★ 5/5

Google

I am so happy with all service we received by Maria,at Mann Woolwich. She was very helpful in all our questions.We received all answers very quick and all documents and all arrangements for moving in new apartment was managed perfectly.Thank you for great service,responsiveness and making our renting-a pleasure! Kind regards,Taisia & Ilie

Taisia · 26 October 2019

★★★★★ 1/5

Trustpilot

Useless , abusive , giving out personal details without permission

I raised a complaint with there property manager Susan. Provided everything they requested with the complaint and she come back with an abusive email to myself. Better yet we approached the tenants the morning for a THIRD TIME regarding the issue and they refused to speak to us as they had been forwarded on my email from Susan when I made the complaint. That email had my phone number and my email address on it which I never gave permission for them to hand out. Let’s hope when connells fully take control and combine the companies they get rid of staff members like this.

Andrew · 11 April 2021

★★★★★ 5/5

Google

The sales team at Mann did an excellent job throughout the sale of our property. A special mention goes out to Ravina who worked tremendously hard, beyond what was expected, to ensure the sale of our property was carried out efficiently. Excellent customer service throughout and it was a delight to market our property with Mann.

Vish · 26 October 2017

★★★★★ 1/5

Trustpilot

Absolutely shocking 0/10 stay away

Absolutely shocking. Moved into a property during covid which was a rental. Wasn't able to view prior and told that all was newly decorated in line with video and photos provided. Turned up to what I can only describe as a squat. Hadn't been cleaned, marks on all the walls, wasn't the same as the pictures or video. We were not happy moving in as we had been misled and they tried to charge us 800 pound to re advertise (using the same misleading adverts) and changed their mind when we threatened to share the actual photos of the property. Still owe us £184. Would rather sleep rough than pay these low lives money

Rachael · 29 March 2021

★★★★★ 5/5

Trustpilot

Many Many Thanks to Paul and Anne at…

Many Many Thanks to Paul and Anne at Mann Estate Agent’s in Rochester office They steeped up when needed to get Things done on the final push.Highly Recommend

Stephen · 16 December 2021

★★★★★ 5/5

Google

The services that where provided by Ryan, Louise & Rhys were excellent and very swift with getting everything sorted quickly. Professional about our needs to find the perfect property. Would definitely use the estate agents again, if looking for another property.

Chris · 27 October 2015

★★★★★ 5/5

Google

My experience here was excellent, the customer service I received from a young boy called Ryan was amazing, he was very helpful and gave me all the relevant information I needed . I would highly recommend Mann countrywide lettings in Woolwich.

Loren · 14 January 2015

★★★★★ 5/5

Google

A great service from start to finish. Special thanks to Rhys Carpin for all his help, advice and support which made letting our property for the first time so much easier than we imagined. Will definitely continue to use Mann Countrywide.

VALERIE · 27 October 2014

★★★★★ 5/5

Google

Brilliant service! Thank you, Bridie, for your professionalism and warm approach! Moving to our new place has never been this easy 😇 …

Vsevolod · 9 May 2025

★★★★★ 5/5

Google

Had an amazing experience with Raihan. He was able to give me a great service really helped me with moving in. :)! Wonderful individual!!

Tahmina · 10 November 2023

★★★★★ 1/5

Trustpilot

Do not ask your property for letting in…

Do not ask your property for letting in Woolwich arsenal branch. I choose this company the reason why my property is very near by. However this company's especially, Local branch's service is not unacceptable. I feel like most of Woolwich staffs are arrogant, irresponsible, unpleasant.This company is quite big and has multiple departments looking after task so that's why I tired to contact every department , I had to contact numerous times.moreover, The person in charge changed several time without any taken over, so I had to explain whenever the staff changed.I has got lots of frustration to contact them, when I emailed or called, they response few days later or nothing.Now I ended up with this company, finally!! Anyway, I put on a STAR but if there are minus star, I would put more than I could do.Do not consider Mann countrywide Woolwich Arsenal branch.

Sunhee · 21 January 2021

★★★★★ 3/5

Trustpilot

Information for sellers in Ashford

Although my property was sold quickly at what I consider was a fair price for the buyer and myself, with hindsight I felt that I was misled by Mann at Ashford during their sales talk to persuade me to use them as my estate agent. Firstly, during the sales talk, I was given a £20,000 price range for the value of the property, but within a week after they were commissioned by me, they advertised it with a price guide at the bottom end of the range, which the property was sold at. Secondly, their fee was a lump sum based on the average value of the price range given to me during their sales talk. I would suggest that you demand a % fee so if they sell the property at a lower price, their fees are reduced accordingly and not based on their exaggerated valuation. Unfortunately I consider that these practices of exaggeration to win commissions are common among estate agents, when I interviewed other estate agents in my selling process.

Gardener · 24 October 2020

★★★★★ 5/5

Google

I will send a big thank you to Mann , but especially to Ravina Fermah. She has been absolutely fantastic she has been a star from the beginning to the end. Ravina has gone out off her ways to make sale go through. I can only recommend Mann and Ravina😃 …

Gitte · 26 October 2019

★★★★★ 5/5

Google

A big thank you to the team at MANN for going above and beyond to help me find a property.

A · 12 January 2024

★★★★★ 1/5

Trustpilot

Atrocious company

Atrocious. If I could give no stars, I would.Mann Countrywide in woolwich placed a tenant in my property who turned it into a drug growing factory. The tenant’s credit report didnt recognise him at his previous address, yet they happily put him in my property.I have tried to contact them since July 2020 but nobody replies to emails , the details they advertise for their complaints office does not exist, nobody answers the phone at the complaints office 0161 233 8231, and their branch manager, Fawaz de Silva, has not responded to approximately 12 emails to date. Go elsewhere if you have regard for your property. I’m complaining to the property ombudsman.

Noreen · 30 September 2020

★★★★★ 5/5

Trustpilot

Excellent

I have joined Mann as a landlord as I had a flat (used to be my home) vacant in Ramsgate. May as well make some money from it rather than leave it empty. Lucy from the Ramsgate office came around to do the valuation band although she was £50 lower than other estate agents I was impressed with her speed for visiting and that she could suggest tradesmen for getting the necessary safety checks and certification. If I had waited for another estate agent I would probably have run out of money. Lucy managed to get the flat tenanted in three weeks and that includes a long wait for the electrician and remedial work on the kitchen lights. Very happy and things are ticking over nicely. Can now get the windows replaced and replace the old wooden front door with a upvc one.My only note of criticism would be the landlord portal. Not essential to have but useful nonetheless. It was working fine, then wasn’t for a couple of weeks but seems to be fine again now. Hopeful it will stay that way. Overall, very happy and would definitely use Mann again.

Adam · 29 September 2020

★★★★★ 5/5

Trustpilot

We have had a fantastic experience with…

We have had a fantastic experience with Mann, Strood when we sold our property. We worked mostly with Anne (who now works at Rochester and we have “followed” her) as our “go to” person, who promptly set up a sales team for us. We were given realistic advice regarding selling and strategies which worked with our family lifestyle. We sold swiftly, with the property going into a bidding war, of which Anne advised the most suitable candidate to sell too sell too in regards of reliability from their vetting. Even though they were not obliged, they (Mostly Anne) went beyond the call of duty and hurried along our buying of he other property and we moved relatively stress free (well moving house with a newborn baby is stressful!) within 3 months. Fantastic and professional work and experience of which we co to us to use Anne and Rochester branch services to this day.

Nadine · 21 August 2020

★★★★★ 1/5

Trustpilot

Mann Rochester Branch - Con artist

Con Artist - Anne who works for Mann Rochester Branch Sales team. In the pandemic, Anne sent emails to financially con potential customers (who never agreed to use their service) and emotionally threat potential customers that they are not allowed to sell their properties with any other agents, otherwise a fee to Mann would be involved. A shocking indecent human being! When we reported Ann's con behaviour to Mann's headoffice complaint team, they apologised to us and rectified it. We appreciated to Mann's effective complaint handling about their employees misconduct, hopefully Mann should not tolerate their employees con behaviour and start hiring decent human beings in the future!

Laura · 16 August 2020