Trusted Agent profile · Greenwich
★★★★★
472 reviews across 2 platforms
1 Thomas Street, London, SE18 6HL, Greenwich, SE18 6HL
Mann's office in Greenwich, at 1 Thomas Street, is rated 3.5 out of 5 across 472 reviews on two platforms, including 243 Google reviews rated 4.6.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
1/5
TrustpilotIncompetent and ignorant .
Incompetent and ignorant .. how stupid were we to trust this company (Rochester/Strood) to act as our selling agent. They did not have the knowledge to market our property because it is unusual. They have cost us tens of thousands of pounds. We have a buyer through another agent but are getting far below the market value because of this terrible agent. Don’t touch, they don’t deserve your business.
5/5
GoogleTheir services are excellent. Agent Raihan Ahmed set me up seamlessly into my new home.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleKeely has been very helpful and goes out of her way to find better contractors, prices or services. Would recommend requesting her to be your point of contact.
5/5
TrustpilotWaterloovile Branch
We recently bought a property through the Waterlooville branch. They were super helpful and nothing was too much trouble. We would recommend anyone moving or selling in the Waterlooville area to use these estate agents.Many thanks to all the team. Sandra Bishop and Matt Ackerman
5/5
GoogleExcellent and very professional service from MAAN, especially from Maria and Jeffrey who helped us with all the support we needed when we moved into our new rented flat. Keep up the good work guys and thank you very much.
Thank you Roxana for your 5* review and kind comments. I'm pleased to hear that Maria and the team provided you with excellent service. All the best in your new home, Mike.
5/5
GoogleGreat customer service from Gladys. She made everything so simple, it was a joyful ride. I would definitely recommend her as a mortgage advisor. She was very proactive with her response to all my queries. Cheers for a good job.
Thank you Michael for you kind words. I will make sure your recommendation is passed on. Kind regards, Mark
5/5
TrustpilotMann Estate agents in Beckenham A1 Customer Service
Mann Estate agents in Beckenham are second to none. Antony and Liam are both diligent and friendly. They turned my rental offer around within days. This was the smoothest rental process I have ever experienced; after all, I'm a well-seasoned rental tenant.
1/5
TrustpilotHorrendous
Horrendous. Couldn’t care less about their tenants in urgent situations like damp in the property after leaks with children under 3 in the property. Communication is non existent after politely requesting to be kept updated. Never felt so uncared for.
5/5
GoogleAmazing service by Ravina she was easy to get hold of and extra helpful with everything made purchasing my first place an easier process. She was always on top of everything and constantly called to check in to keep me updated!
Brilliant to read Selam that you had such a 5* experience while purchasing your first home and that Ravina from our Mann team in Woolwich, made the whole experience easy and was at hand to help with any matters. Thank you for such a wonderful review! Best wishes in your new home, Scott.
1/5
TrustpilotI wish I’d read the reviews before…
I wish I’d read the reviews before trying to buy a property via Mann in Ashford. Terrible from start to finish. Impossible to get hold of and when you do, some of the staff are very rude. We decided to buy a house with a different agent. Didn’t realise how bad some estate agents can be until now!
5/5
GoogleExcellent service with helpful and polite staff. A special mention to Ryan who is kind, helpful and always available to answer my questions. A great experience overall.
5/5
GoogleIt was good working with Gladys Onanaye and Ravinah Fermah . They were very helpful and supportive . The service has been tremendous . I would gladly recommend them to anyone who’s looking to purchase a property in the future.
Thank you for taking the time to leave us this excellent review, it's great to see that the Mann, Woolwich team were once again able to provide their proven 5 star service. Kind regards, Sarah.
5/5
GoogleExcellent customer service from Gladys. She ensured everything went smoothly. We would definitely recommend her as a mortgage advisor. She was always quick to respond to our queries, listening with great patience and quick to resolve any issues.
Thank you Pooja for the excellent 5* review and recommendation. I will of course pass on your kind words to the Mann branch. Kind regards, Lucy.
1/5
TrustpilotI am writing to request the return of…
I am writing to request the return of my holding deposit. I paid you £415 on 11/09/2023 to reserve a property at 32 Cumberland House The tenancy did not go through. You unlawfully kept my deposit and I want my money back please.
5/5
GoogleGreat service to date by Keely Wesley from Mann & Co (Countrywide) with regard to management of my property - efficient and proactive with good communication in relation to the minor issues that have been raised by my tenants.
Hi, Sarah Thank you for the review. It;s great to hear that the team have managed your property so well and I am sure they will continue to in the future. Kind regards, Chris
5/5
GoogleGreat customer service by Maria and Stephanie! They have been very helpful and quick to respond to all of my queries and requests. Renting from Mann countrywide was smooth and hassle free. Very professional agency with a friendly team!
Hi Chew Thank you for leaving this review and for the kind words about Maria and Stephanie. I will make sure your comments are fed back to them because it sounds like they have earned those 5 stars! Kind regards, Chris
1/5
TrustpilotDo not let with this agent
1/5
TrustpilotPoor Agents - Stay Well Clear
Yes, the house was sold, but you’d expect better service when things go wrong…
5/5
Trustpilotgood all round service
i have just completed the sale of my mothers bungalow.
1/5
TrustpilotPaying for what
Avoid im renting a 3 bedroom house.they charge over £160 for there service.i get nothing not once has my property been checked.we have our own maintenance people thank god i have such a good tennant.i have asked luke to sort this out as feel i need a refund.you dont pay for a service and get nothing.
5/5
TrustpilotSupportive and professional
The agents are always responsive to inquiries and are very helpful.All online flat photos are authentic. The homes are in excellent condition.Additionally, they ensure that the home is professionally cleansed prior to your move-in.Every (minor) concern I had has been resolved swiftly.Strongly endorse them
5/5
Googlethis agency is wonderful Mr. Da Silva has helped me in everything and got the best apartment of my life. fast and effective I recommend this agency to everyone
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
1/5
TrustpilotVindictive
Vindictive, sneaky, deceitful estate agent who thinks who can bully, intimidate and hold you to ransom by refusing to release the keys for my own property as I chose to go to different estate agent after wasting a month and as I was not satisfied and happy with the service provided.
1/5
GoogleI called today about renting a property, but I am so disappointed of the customer service. The Mr who was on the line was really rude and arrogant!!!!!
Hi Ajda, I am sorry you felt this way. If you have further details and wish to discuss further, please contact us via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
