Chase Evans Greenwich reviews

★★★★★ 5/5

Trustpilot

We have had a very positive experience…

We have had a very positive experience with Chase Evans. Communication has been clear, professional and efficient throughout. In particular, Justin did an excellent job coordinating between us as the landlords and our tenants during the recent rent review. He communicated both sides’ positions clearly, kept us updated throughout the process, and helped both parties reach a fair agreement smoothly. We really appreciate his professionalism, responsiveness and the effort he made to maintain a good relationship between the landlord and tenant. Highly recommended.

ALEX · 6 October 2026

★★★★★ 5/5

Trustpilot

Professional, provide above and beyond level of service.

This was a difficult sale, due to a difficult solicitor, and delays from the managing agent’s correspondence. Ginny was instrumental in chasing and keeping the process going, and providing reports on current progress (that you do not necessary get from your own solicitor), which helped to keep on top of issues before it become a disaster. I believe, without Ginny, the sale would’ve fallen through. She does more than just read emails, her behind the scene efforts is crucial to the success of this sale. Highly recommended.

Vy · 5 August 2024

★★★★★ 5/5

Trustpilot

Outstanding service

We were recently impressed with our experience with Chase Evans. Ginny Pattni, representative from Chase Evans, provided amazing service. She has a pleasant personality and helpful attitude. Owing to our busy schedule, we only managed to give Ginny a few hours’ flat viewing notice. Despite our short notice, Ginny had tried all means to accommodate our request and she took the time to answer any questions we might have, and provided us with the information at her best knowledge. She also efficiently followed up with the landlord for other outstanding questions we had. Ginny is super friendly, professional, detailed thorough, and responsive.

Leung · 31 July 2024

★★★★★ 5/5

Trustpilot

Thanks for your help, Mint!

Mint Mok is an exceptional member of the Chase Evans team. Mint Mok is proactive, organised and kind. Mint deserves to be rewarded for excellent customer service. Thanks for your help, Mint!

Customer · 1 October 2026

★★★★★ 5/5

Google

I've dealt with Ginny on two separate occasions when I was looking to buy a flat and both times she was my favourite agent. Extremely helpful and diligent, goes above and beyond, truly cares about providing a good service. Recommended!

Paulo · 10 August 2026

★★★★★ 5/5

Google

Had a great experience with @Ginny Pattni from Chase Evans. She was patient with multiple viewings at off work hours before sale. Quick response and very helpful not just during sale, most important after sale as well, which takes a lot of the anxiety off when dealing with property. Would definitely go with her or recommend her service with others

Emily · 10 July 2026

★★★★★ 5/5

Trustpilot

Camillai Lai was very helpful in the…

Camille Lai was very helpful in the renewal process, esp in explaining the new regulation and negotiating with the tenant. The whole process was very smooth and her prompt replies certainly helped

Wei · 27 September 2026

★★★★★ 5/5

Google

I had a great viewing experience with Ginny Pattni. She was friendly, professional, and very accommodating throughout. She took the time to answer all my questions clearly and made the whole process feel smooth and stress-free. I really appreciated her responsiveness and honesty. Highly recommend working with Ginny!

Csokis · 26 September 2026

★★★★★ 5/5

Trustpilot

Great Customer Experience

It has been a great experience being with Chase Evans for a long time now. Kin has been looking at our renewals management for a few years now and has been very diligent, thorough and helpful. I highly recommend Kin and Chase Evans for its high quality of service and friendly associates.

Dhawal · 11 May 2026

★★★★★ 5/5

Google

I had a pleasant experience with Chase Evan’s, especially Mohammed Uddin who took out time to take me through the property. He was very patient and professional while at it and answered all my burning questions regarding the property

Evelyn · 10 August 2026

★★★★★ 5/5

Google

I purchased my apartment in March 2025 through Chase Evans Estate & Letting Agents in Greenwich, and I couldn’t be happier with the experience. From the very first viewing to the final paperwork, everything was handled with professionalism, efficiency, and genuine care. A special thank you to Ginny Pattni, who was absolutely fantastic throughout the entire process. Ginny was incredibly knowledgeable, responsive, and supportive, always ready to answer questions and guide me through each step with clarity and patience. Her friendly and approachable manner made the whole journey feel smooth and stress-free. I highly recommend Chase Evans Greenwich, and especially Ginny Pattni, to anyone looking to buy or rent in the area. Thank you for helping me find my new home!

Maria · 1 September 2025

★★★★★ 5/5

Trustpilot

Kin is an extraordinary negotiator who…

Kin is an extraordinary negotiator who consistently works to balance the interests of both parties, bringing a strong sense of security and transparency to the process. He is a highly qualified professional, always available, with outstanding negotiation skills and an impressive ability to keep things moving efficiently. His support has made the entire process smooth, clear, and stress-free.

MALKER · 19 March 2026

★★★★★ 5/5

Google

Ginny was a highly responsive agent, with helpful use of Google calendar for scheduling sessions.

Abi · 10 June 2026

★★★★★ 5/5

Trustpilot

Great customer service, responses and problem solving!

Have been renting through Chase Evans for a few months now and very impressed with them - great customer service, responses, problem solving and very efficient too, especially Dainik.

Edward · 7 October 2026

★★★★★ 5/5

Google

I had an excellent experience with Chase Evans Estate & Letting Agents. The process of finding and securing my new rental home was smooth and professional. A special thanks to Mohammed Uddin . who was extremely helpful, responsive, and supportive throughout the whole process. He patiently answered all my questions, guided me step by step, and made sure everything was handled efficiently. His professionalism and friendly approach really made a difference. I truly appreciate his effort and highly recommend Chase Evans, especially Mohammed Uddin. for anyone looking for a reliable letting service.

Sangeeth · 25 August 2025

★★★★★ 5/5

Google

Many thanks to Ginny Pattni who was fantastic and knowledgeable with navigating our flat purchase. She was a great help with recommending solicitors willing to take on our unconventional circumstances, and helped move things along our expedited schedule (from arrangements with previous flat share tenants, to surveyor quotes and furniture disposal etc). We are very grateful for her thoroughness and what turned out to be a smooth experience!

Isaac · 26 December 2024

★★★★★ 4/5

Trustpilot

Molly Pariyanukul

Molly Pariyanukul, my renewal negotiator, is very helpful. She assisted me to renew the terms with my existing tenant. She always have good follow up and keep me update on the progress. That is the most important thing to any landlord. I only offer 4 stars because, other than Molly, I received not very satisfactory service from Chase Evans overall. below reply from Chase Evans is the reason they got 4 stars. Check the message before sending out!

Peggy · 22 July 2024

★★★★★ 5/5

Google

Very efficient agency. Prompt and fast response. Mohammed was very good yesterday. He was prompt, humane and very responsive and explicit. Keep it up Mohammed.

Okeke · 17 March 2026

★★★★★ 5/5

Trustpilot

We recently renewed our tenancy through…

We recently renewed our tenancy through this estate agent, and the whole process was handled smoothly and professionally. Communication with Abhijit Gooptu from Renewals Department was clear and timely throughout, and any questions we had were answered quickly and helpfully. Abhijit explained everything in a simple and transparent way.

Tanzi · 18 May 2026

★★★★★ 5/5

Google

Didn’t find a flat which I was looking for with Chase Evans but Mohammed was a great and a reliable agent throughout the process.

Raphael · 17 March 2026

★★★★★ 5/5

Trustpilot

Ginny is a wonderful agent who made it…

Ginny is a wonderful agent who made it all possible for my dream to come through this year despite all odds, disappointment and feelings of hopelessness.She deserves a medal for her professionalism,words of encouragement and her vast knowledge of the Mortgage procedure and most importantly her patience and transparency.I will recommend her service a million times to anyone who needs such service in future.Ginny has this rare personality that makes me feel welcome and hopeful when I met her and it will linger in my memory for ever.

Olubukola · 20 May 2024

★★★★★ 1/5

Trustpilot

They don't seem to care about tenants

We are tenants for about 3 months now with Chase Evans. The renting process, paperwork, etc were all smooth and quick. We were also asked to leave a review. I suppose they know this part of the company is working very well and it explains why they have an excellent rating (4.8 stars at the time of writing this).However, the quality of service drops sharply once you are a tenant and the priority is to spend as little as possible. When we moved in Chase Evans have ordered a replacement sofa as the old one was flaking (faux leather). The new one came, made of different materials and of different style which would not be a problem, but the size of that was considerably smaller than the original one. We both have average bodies, not too tall or fat or anything like that. I have complained about this and the property manager has admitted that he never saw the property and "thought" this would be a good fit. After admitting his mistake he suggested we can have a replacement and pick another sofa. Eventually we got to the point where he was about to order a new one, when he dropped the question: "How much are we willing to contribute toward the sofa?" Excuse me, but what?! We are renting a furnished apartment, you admittedly made a mistake and you expect us to pay for that?There were some back and forth emails and calls. Generally the response time from the property manager was really long and no progress was made. I decided to complain through their Customer Services I wonder what the response to my review will be, because it seems the generic answer is "We take this kind of feedback very seriously, if you could please provide us with more information at customerservices[at]chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter."So I have filed a formal complaint and been through customer support already. They did an internal investigation. They missed a few points, interestingly all of then were misunderstood in away that benefits them. After correcting those they ensured me how understanding they are, but the core issue remains unresolved. Conveniently the investigation does not seem to cover anything that we discussed over the phone and unfortunately the property manager admitting his mistake is not in writing. (I suppose that is not a coincidence either.)The replacement sofa at the time of moving in was on sale and was advertised for under £300 and was the cheapest two-seater at the time. Plus I imagine they might get that cheaper as they order many of these (and possibly other furniture too) from them. FYI, I found the exact same replacement sofa at another company who are posing as one of the top furniture provider for social housing. Never mind we spend a huge amount on rent, Chase Evans gives us the same furniture.Another issue they simply dismissed was when I highlighted that some of the internet wall sockets in the rooms were not working. Instead of sending a technician to investigate/fix they said it is the internet providers responsibility. That is certainly not true, they are only responsible for the external internet connection + router. Based on the sofa experience I found it easier to spend time and money on a not so nice but at least working solution that I could do myself.TL/DR:Onboarding: Quick and smooth process.Property management: Not resolving issues, deflecting responsibility, if they have no option but to pay for something they go for the cheapest option, no consideration for tenantsCustomer support: They investigate themselves. What did I even expect to happen.I feel we were misled and weren't treated fairly.

Tamás · 14 May 2024

★★★★★ 5/5

Google

"I would like to share my outstanding experience with Chase Evans-Greenwich and especially Ginny Pattni in selling my flat. From start to finish, the service was exemplary, turning what could have been a stressful process into a seamless and rewarding journey. Firstly, Ginny’s knowledge of the market was evident in every interaction. She provided me with a realistic valuation, backed by comprehensive data and insights, which set my expectations just right. Communication was impeccable throughout. Ginny kept me informed at every step, responding promptly to any queries and providing regular updates. This transparency helped build my trust and confidence in her abilities. What truly stood out was their negotiation skills. Ginny handled all buyer interactions with professionalism and skill, ultimately securing a final sale price that matched my expectations. I wholeheartedly recommend Chase Evans and particularly Ginny Pattni to anyone looking to sell their property in Greenwich and Blackheath area.Their blend of expertise, professionalism, and personalized service sets a benchmark in the real estate industry. Thank you for turning my sale into a success story!" --

Ioannis · 2 August 2025

★★★★★ 5/5

Trustpilot

Max Watson the saviour!

During our tenancy, we had one property manager who assisted us. Prior to the tenancy coming to an end he informed us he was going to leave, which we understood. When our tenancy ended we didn't receive any news or updates from Chase Evans or any other property manager until I decided to call Chase Evans myself. On the phone they told me no one else had been assigned to us, so on that day they told us that Max Watson would be now placed in charge of the overview of our end of the tenancy agreement. Needless to say Max was superb in giving us feedback as well as speeding up the checkout and deposit release process, by chasing the landlords in regards to reviewing the inventory checkout information and giving us an update. He also helped us negotiate with the landlords on some damages that were out of our control (water leakage/mould) as these occurred either during our tenancy, which was reported to our previous Property Manager (who didn't end up registering these incidents on the property portal because he forgot I guess), or while we were moving things away from the property ahead of our move out date. Max has been highly efficient with explanations, updates and again, communication between us and the landlord. After Max took charge of things, the inventory checkout process was speedy, efficient and great!If we could have chosen our property manager since the start, it would have been Max for sure :)

Luca · 30 April 2024