Trusted Agent profile · Greenwich
★★★★★
1,295 reviews across 2 platforms
1 Crescent Arcade, 279 Creek Road, London, SE10 9EJ, Greenwich, SE10 9EJ
Chase Evans's office in Greenwich, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,295 reviews on two platforms, including 301 Google reviews rated 4.6.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
GoogleMohammed was incredibly helpful during my viewing at Chase Evans. He was professional, friendly, and made the whole experience smooth and stress-free. He answered all my questions clearly, provided great support throughout, and made me feel confident in the process. His excellent customer service and approachable manner were truly appreciated. Highly recommend!
Thank you for your review, glad to hear Mohammed could help you.
1/5
GoogleAs a renter, I had great experience of dealing with Ahmad as my agent. However, they have individual property managers (employed by Chase) who can be/been extremely rude and unprofessional dealing with me. Chanelle Da-Silva Laires is an example of that who made extreme delays to convey/resolve my problems with the landlord. I had no chairs to sit over a month for her negligence. Now, when I have given notice to terminate the contract, she (not anyone else from the agency) is forcing me to use and pay for her own recommended cleaners for “professional cleaning” who are charging 250 bucks for a small one bed (which is kept super clean and has been professionally cleaned every 2 weeks). She didnt agree to let my cleaners in after I leave the property and allow the cleaners to collect keys from dedicated concierge. How should a cleaner properly clean a property until I totally vacate? Such a unprofessional and unsupportive behaviour from her side. She is minimal in communication and does not show any interest to resolve the issues. However, the wider team is very helpful. I suggest they ensure similar standards are maintained in regards to property managers from their side as well. Please know this rating is not for Chase overall, but for their one unprofessional employee.
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We are investing this matter in order to resolve it.
5/5
GoogleWe had a fantastic experience working with Ginny. She was incredibly responsive and always went the extra mile to ensure our completion date was met within the agreed timeframe. Thanks to her dedication, the whole process felt smooth and stress-free. I honestly don’t think it would have been the same without her support. She also recommended a solicitor she trusts, which turned out to be a great choice and helped everything progress efficiently. I’d highly recommend Ginny to anyone. Her professionalism and commitment made all the difference. Thank you, Ginny!
Thank you for your review Danilo, glad to hear Ginny could help you. Hope you will be very happy in your new home.
5/5
TrustpilotMint Mok is amazing!
Mint Mok went above and beyond to get our furniture repair request resolved in less than 24 hours. She was so helpful and kind in providing various options available to us, liaising with the landlord, and arranging delivery at the earliest option. She has been an absolute pleasure to deal with and could not recommend her more as a property manager.
5/5
TrustpilotMany thanks to the entire Chase Evans…
Many thanks to the entire Chase Evans team for their excellent support in securing a tenant. Special thanks to Lauren Houlihan for her guidance throughout, to Andy Weeranitikun, and especially to Kevin Chidi for organising and finalising everything. Thanks also to Joynal Iftekhar Rahat and Tereza Simkova. Everyone has been exceptionally helpful, kind, and willing to go the extra mile.
1/5
GoogleVery unprofessional and the worst agency in the UK. I rented under them for 7 months. I reported multiple times for multiple issues, like- mattress, fridge, light sensor, water leak from boiler. However, in 7 months they did not feel like to solve those issues and finally decided to leave them. During moving out, I cleaned the apartment from professional cleaner, even though they deducted £180. I don’t want anyone to get trapped with them.
Dear Towhid, Many thanks for taking the time to review our services. We are delighted to hear that Ahmad continue to deliver excellent service securing tenants for your properties. Thank you again.
5/5
GoogleWe have used Ginny Pattni to sell several houses and she has been fantastic throughout the entire process. Ginny is professional and goes above and beyond to see the sale through to completion. We will be happy to use Ginny and Chase Evans for all future sales.
many thanks for your review Natasha, glad Ginny could assist you on your portfolio properties, we look forward to working with you again
5/5
GoogleWe have worked with Ahmad Raza and we are more than satisfied with his services. Even though we ended up securing a different place, he was very comminicative and supporting during the whole process, from scheduling the viewing to working towards placing an offer on the home we viewed. We really suggest working with Ahmad and we will definitely consider his services in the future.
5/5
TrustpilotI would like to say a big thank you to Max Watson
I would like to say a big thank you to Max for his excellent help and support. He was incredibly kind, understanding and professional throughout the whole situation.
Hi Iwona, Thank you so much for taking the time to share your experience and for your kind words about Max! We're delighted to hear that he was able to support you during what was understandably a stressful situation. We know how important it is to feel listened to and supported when concerns arise, and it's wonderful to hear that Max's patience, responsiveness, and reassuring approach helped make a difficult situation easier to navigate. Providing clear communication and keeping our customers informed every step of the way is something we take great pride in, so it's especially rewarding to know that Max made you feel heard and that your concerns were taken seriously. Thank you again for your recommendation and for recognising Max's dedication and professionalism. We truly appreciate your feedback and are always here if you need any assistance in the future!
5/5
GoogleThank you so much to Ahmad and Kevin for all their help and support. They were always quick to respond, very professional, and made the whole renting process smooth and stress-free. I really appreciate their kindness and assistance throughout. Highly recommended!
Thank you for your review.
5/5
TrustpilotDainik Sharma is so patient and helpful…
Dainik Sharma is so patient and helpful during the process of our renting. He always respond very quickly and willing to solve the issue we confronted at anytime.
Thank you, Xiaoyu, for all your kind words! We're delighted to hear that Dainik Sharma provided such patient, responsive, and helpful support throughout your rental journey. We understand that renting a property can sometimes come with challenges, so it's fantastic to know that Dainik was always on hand to respond quickly and help resolve any issues you encountered. Thank you for choosing us, and wishing you all the best in your new home!
5/5
GoogleI got in touch with Ginny after sending an enquiry on Rightmove. Ginny has been nothing but super helpful and friendly thought out the process of me finding my first flat! She gives advice about questions to ask and things to look out for, and most importantly she tells it as it is. Im looking forward to keep working with Ginny and Chase Evans to find my perfect flat!
Thank you for your review Mathilda, that’s great to hear that Ginny is assisting you with your property search, lets hope you find your perfect home soon. Good luck!
5/5
TrustpilotAbove and beyond
Ginny Pattni was the agent for our purchase. She guided us through the process from start to finish and really did go above and beyond throughout a long and difficult transaction to respond to what we needed and keep everything moving forward - she was understanding and helped to navigate everyone through the many challenges that arose. Ginny was always available when we needed her and communication was regular, prompt and clear.
5/5
GoogleMohammed Uddin was fantastic throughout my flat search. He was professional, responsive, and always willing to help. He made the whole process smooth and stress-free. Highly recommend his excellent service!
Thank you, Danielle, for your wonderful feedback. We're thrilled to hear that Mohammed provided you with professional and reliable support during your flat search.
5/5
TrustpilotContract Renewal Support
Justin has been very helfpul through my contract renewal process. His prompt response and clear communication has made the process very smooth.
Hello Hana - Thanks so much for your review! I'm so happy to hear you had a smooth sailing renewal process with Justin - It's so great to know he supplied you with service with prompt answers and clear communication. Wishing you the best of luck and if you have anything you wish to share or ask please don't hesitate to reach out!
5/5
GoogleAmr was accommodating, well-informed, and professional throughout the process. He made everything straightforward and was always happy to answer my questions. I’d happily recommend him.
Thank you for your kind words, Martha. We're thrilled to hear that Amr provided you with reliable and professional support throughout the process.
5/5
TrustpilotHighly recommend this for everyone
We had a great experience with Chase Evans throughout the entire process. Our property manager Jimmy Cheung communicated with us clearly and efficiently. He was attentive, professional, and provided us with a lot of helpful support. A big thank you to Jimmy and the whole Chase Evans team! We highly recommend Chase Evans to anyone looking for reliable and professional service.
Dear , Many thanks for taking the time to review our services. We are delighted to hear that Jimmy continue to deliver excellent service securing tenants for your properties. Thank you again.
5/5
GoogleMohamed has been very helpful; although we get other places. Highly recommended; he’s just right at Cutter Sark!
Hello Anoloth, Thank you for your kind review. We're pleased to hear that Mohamed was so helpful during your property search. While you ultimately found another property, we really appreciate your recommendation and are glad that Mohamed made a positive impression with his support and local knowledge. Wishing you all the best in your new home!
5/5
GoogleGinny has been very professional and responsive throughout the process. I'd have no hesitation in recommending Chase Evans.
Many thanks for our review Mark. Glad to hear Ginny has assisted you
1/5
GoogleThe worst ever! First they lied to me and my sister when we went viewing they said water and electricity were included few days when we agreed he said oh no we never include water and electricity! And I was like whatever maybe misheard even tho me, mom, sister and my husband heard it was included.. the apartments was rented for 6 months ONLY! And they charged £72 for ONE light bulb that went off and was removed and kept in the kitchen drawer for safety, and I told them the light bulb isnt working so it was removed and its in the drawer! They charged £10 for curtains scratch and fading? How can a curtain be “faded” in 6 months? And scratch from where? No kids no pets? And ofc the cleaning fees. And on top of that cause we trusted them and they were clear to us that only fees we need to pay is the renting fees including water/electricity and since my sister is student from abroad she didn’t know about Council tax and was made clear that student do not pay council tax but after months from leaving the apartment around €400 bill came “council tax”? They kept piling up an expected charges! Anyhow NEVER AGAIN
We are sorry to hear that you feel dissatisfied with your experience and would like to clarify a few important points regarding your tenancy. Utility bills are not included within the rent unless explicitly stated within the tenancy agreement. Prior to signing, all tenants are provided with full details of any applicable charges and responsibilities, including which bills they are liable for during the tenancy. As mentioned, it was confirmed that the student occupant would be exempt from council tax, however this exemption does not automatically apply to all occupants within the property. Responsibility for council tax payments therefore remained with the liable tenant, which resulted in the outstanding balance following the tenancy. With regard to the deposit deductions, Chase Evans does not independently decide the outcome of deposit returns. We act as an intermediary between landlord and tenant in accordance with the tenancy deposit scheme process. Should either party disagree with any proposed deductions, these can be referred to the Tenancy Deposit Scheme (TDS) for review through their independent and impartial dispute resolution service. We always aim to be transparent throughout the tenancy process and appreciate all feedback provided. Should you wish to discuss the matter further or seek any additional clarification, please contact our Customer Services team directly at customerservices@chaseevans.com.
5/5
GoogleMohammed was very supportive and welcoming through our visit. He was quick with his responses and gave us all the info we needed in a timely manner.
Thank you for sharing your experience, Deepanshi. We're delighted to hear that Mohammed provided you with supportive and timely service. We strive to ensure our team is reliable and professional in delivering quality support. If you have any further feedback, please feel free to reach out to us.
5/5
TrustpilotAbhijit.Gooptu
Their staff member, Abhijit from the Renewals Department is prompt in responding to my request and his working attitude is professional.
Thank you for your kind words, Eliza. We're so happy to hear that Abhijit was prompt and professional in assisting you. We try our best to provide reliable and trustworthy support to all our customers. If you need anything further, please feel free to reach out to us.
5/5
GoogleAhmad made the entire process super easy, stress free and supportive. Often getting a new tenancy sorted can be quite a pain, but this was one of the best services from an agent I've had yet. Always on hand, super quick to answer queries and very friendly. 5 stars!
Thank you for your review, glad to hear Ahmed could help you.
5/5
GoogleI just completed a BTL flat with Chase Evans and had the honour of working on the deal with Ginny Pattni. She was absolutely outstanding throughout the entire process, always available, incredibly responsive, and on top of every detail from start to finish. She handled communication with the seller seamlessly and kept everything moving smoothly, consistently going the extra mile to get things over the line. It’s been an absolute pleasure doing business with her, and I couldn’t recommend her more highly!
Thank you for your review Ales, that’s great to hear that Ginny assistance helped you with your BTL property. We look forward to working with you again.
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