Chase Evans Greenwich reviews

★★★★★ 1/5

Trustpilot

They don't seem to care about tenants

We are tenants for about 3 months now with Chase Evans. The renting process, paperwork, etc were all smooth and quick. We were also asked to leave a review. I suppose they know this part of the company is working very well and it explains why they have an excellent rating (4.8 stars at the time of writing this).However, the quality of service drops sharply once you are a tenant and the priority is to spend as little as possible. When we moved in Chase Evans have ordered a replacement sofa as the old one was flaking (faux leather). The new one came, made of different materials and of different style which would not be a problem, but the size of that was considerably smaller than the original one. We both have average bodies, not too tall or fat or anything like that. I have complained about this and the property manager has admitted that he never saw the property and "thought" this would be a good fit. After admitting his mistake he suggested we can have a replacement and pick another sofa. Eventually we got to the point where he was about to order a new one, when he dropped the question: "How much are we willing to contribute toward the sofa?" Excuse me, but what?! We are renting a furnished apartment, you admittedly made a mistake and you expect us to pay for that?There were some back and forth emails and calls. Generally the response time from the property manager was really long and no progress was made. I decided to complain through their Customer Services I wonder what the response to my review will be, because it seems the generic answer is "We take this kind of feedback very seriously, if you could please provide us with more information at customerservices[at]chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter."So I have filed a formal complaint and been through customer support already. They did an internal investigation. They missed a few points, interestingly all of then were misunderstood in away that benefits them. After correcting those they ensured me how understanding they are, but the core issue remains unresolved. Conveniently the investigation does not seem to cover anything that we discussed over the phone and unfortunately the property manager admitting his mistake is not in writing. (I suppose that is not a coincidence either.)The replacement sofa at the time of moving in was on sale and was advertised for under £300 and was the cheapest two-seater at the time. Plus I imagine they might get that cheaper as they order many of these (and possibly other furniture too) from them. FYI, I found the exact same replacement sofa at another company who are posing as one of the top furniture provider for social housing. Never mind we spend a huge amount on rent, Chase Evans gives us the same furniture.Another issue they simply dismissed was when I highlighted that some of the internet wall sockets in the rooms were not working. Instead of sending a technician to investigate/fix they said it is the internet providers responsibility. That is certainly not true, they are only responsible for the external internet connection + router. Based on the sofa experience I found it easier to spend time and money on a not so nice but at least working solution that I could do myself.TL/DR:Onboarding: Quick and smooth process.Property management: Not resolving issues, deflecting responsibility, if they have no option but to pay for something they go for the cheapest option, no consideration for tenantsCustomer support: They investigate themselves. What did I even expect to happen.I feel we were misled and weren't treated fairly.

Tamás · 14 May 2024

★★★★★ 5/5

Google

"I would like to share my outstanding experience with Chase Evans-Greenwich and especially Ginny Pattni in selling my flat. From start to finish, the service was exemplary, turning what could have been a stressful process into a seamless and rewarding journey. Firstly, Ginny’s knowledge of the market was evident in every interaction. She provided me with a realistic valuation, backed by comprehensive data and insights, which set my expectations just right. Communication was impeccable throughout. Ginny kept me informed at every step, responding promptly to any queries and providing regular updates. This transparency helped build my trust and confidence in her abilities. What truly stood out was their negotiation skills. Ginny handled all buyer interactions with professionalism and skill, ultimately securing a final sale price that matched my expectations. I wholeheartedly recommend Chase Evans and particularly Ginny Pattni to anyone looking to sell their property in Greenwich and Blackheath area.Their blend of expertise, professionalism, and personalized service sets a benchmark in the real estate industry. Thank you for turning my sale into a success story!" --

Ioannis · 2 August 2025

★★★★★ 5/5

Trustpilot

Max Watson the saviour!

During our tenancy, we had one property manager who assisted us. Prior to the tenancy coming to an end he informed us he was going to leave, which we understood. When our tenancy ended we didn't receive any news or updates from Chase Evans or any other property manager until I decided to call Chase Evans myself. On the phone they told me no one else had been assigned to us, so on that day they told us that Max Watson would be now placed in charge of the overview of our end of the tenancy agreement. Needless to say Max was superb in giving us feedback as well as speeding up the checkout and deposit release process, by chasing the landlords in regards to reviewing the inventory checkout information and giving us an update. He also helped us negotiate with the landlords on some damages that were out of our control (water leakage/mould) as these occurred either during our tenancy, which was reported to our previous Property Manager (who didn't end up registering these incidents on the property portal because he forgot I guess), or while we were moving things away from the property ahead of our move out date. Max has been highly efficient with explanations, updates and again, communication between us and the landlord. After Max took charge of things, the inventory checkout process was speedy, efficient and great!If we could have chosen our property manager since the start, it would have been Max for sure :)

Luca · 30 April 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Ginny Pattni from Chase Evans to sell my property. From the initial consultation to the final sale, her professionalism and dedication were evident every step of the way. Ginny possesses a good knowledge of the local market, which was integral in setting a competitive price for my property. She took the time to thoroughly explain the selling process and addressed all of my questions and concerns. Her clear communication and transparent approach provided me with the peace of mind. Furthermore, Ginny demonstrated a high level of professionalism and integrity throughout the selling journey. Working with Ginny was an absolute pleasure, and I am grateful for her outstanding performance in selling my property. I would recommend her to anyone in need of a reliable and professional property agent. Thank you, Ginny, for your exceptional service!

Tse · 26 April 2024

★★★★★ 5/5

Trustpilot

Working with Chase Evans - Ginny Pattni

I recently had the pleasure of working with Ginny Pattni from Chase Evans to sell my property. From the initial consultation to the final sale, her professionalism and dedication were evident every step of the way.Ginny possesses a good knowledge of the local market, which was integral in setting a competitive price for my property. She took the time to thoroughly explain the selling process and addressed all of my questions and concerns. Her clear communication and transparent approach provided me with the peace of mind. Furthermore, Ginny demonstrated a high level of professionalism and integrity throughout the selling journey. Working with Ginny was an absolute pleasure, and I am grateful for her outstanding performance in selling my property. I would recommend her to anyone in need of a reliable and professional property agent. Thank you, Ginny, for your exceptional service!

V · 20 April 2024

★★★★★ 5/5

Trustpilot

Great experience throughout

I have been a tenant through Chase Evans for more than 3 years now and I would like to highly commend the entire team at Chase Evans for a very smooth experience right from viewings, prompt property management and to end of tenancy precessing.Special thanks to Aurora Li and Chase Evans Property management team for taking care of every detail and taking hassle out of end of tenancy process and their efforts in reaching to an amicable solution in deposit return process!!

Sameer · 17 April 2024

★★★★★ 5/5

Google

Thank you so much Chase Evens Greenwich for consistently helping with our searches. I would like to give a special thanks to Ahmad who we work really close with. He is very responsive, trustworthy and polite. If anyone is looking to rent a new home and wants an effortless experience i highly recommend Chase Evens and to work with Ahmad Thank you again!

Gov · 17 January 2025

★★★★★ 5/5

Trustpilot

Appreciation to my agents (Mint Mok & Max Watson)

My management agent is Mint Mok. She is very responsible and always responds to my requests within 2 days. Her response is thoughtful and in sufficient details for me to understand. She puts in lots of effort to keep her work at a very high standard while maintaining a good working with her clients. Her supevisor, Max Watson, is also very helpful and willing to offer help at the times, especially when more challenging issues arise.

Baldwin · 18 September 2026

★★★★★ 5/5

Trustpilot

Kin is really professional and helpful…

Kin is really professional and helpful to renew the tenancy agreement with updating me the information related to latest Renters’ Rights Act. I was well acknowledged the changes.

Rachel · 17 September 2026

★★★★★ 5/5

Trustpilot

I recommend Abhijit from Renewal…

I recommend Abhijit from Renewal department for the services he is providing. Very sound and proactive in providing the service. Keep up your good work.

Omair · 18 February 2026

★★★★★ 5/5

Google

Dealing with Chase Evan's Estate was pure bliss. I would personally like to recommend Mohammed uddin who was very reliable, patient and efficient with my partner and I, especially after moving across the world to start a new life, he made the process for us smooth sailing and for that we are entirely grateful!

Dami · 6 May 2025

★★★★★ 5/5

Google

Mohammed was an invaluable assistant, demonstrating professionalism and a keen sense of humor that made the view both productive and enjoyable.

Filipa · 20 March 2026

★★★★★ 5/5

Google

Ahmad Raza was right on time and did a good job of showing me around the Lacewood Apartments. He patiently explained all details and answered my endless questions.

Oyinda · 20 January 2026

★★★★★ 5/5

Trustpilot

Gladys was so helpful and understanding…

Gladys was so helpful and understanding of my requests. I asked to be able to extend the deadline for the payment and she was able to accommodate me. I also wanted to test that I had the right account by first sending a small sum, and she was patient and understanding about that too. She was also able to answer any questions I had and communicated in a time efficient way.

Gloria · 4 September 2024

★★★★★ 5/5

Trustpilot

Big thanks to Ricardo Carranza

As an overseas landlord who have used Chase Evans as my UK property management agent since 2015, I must thank Ricardo of the Accounts Payable department for his extremely diligent and tireless efforts in the past 4 months in helping me chase and deal with a terribly unprofessional estate site management company for the refund of wrongfully charged late payment penalty fees that have piled up for over 4 years. His perseverance to break through the terrible bureaucracy and unresponsiveness of that estate management company is way beyond his usual duty at the accounts department. Without Ricardo's valuable help, my case would only drag on for no one knows how long and I wouldn't have been able to get those mistaken charges amounting to almost 400 pounds rectified and fully refunded to me. My deepest appreciation to Ricardo!

Rosanna · 22 March 2024

★★★★★ 5/5

Trustpilot

Thanks to my advisor Mint Mok

My personal agent Mint Mok helps me a lot! When I needed to repair the staff and get the deposit back, Mint was so patient and helpful. Also this time, I need to provide my new landlord a reference, Mint actively contact my landlord and help me to proceed my rental thingy.

Yue · 19 March 2026

★★★★★ 5/5

Trustpilot

Great experience with chase evans…

My experience with chase Evans was perfect. From securing the property to leaving I felt the staff made everything as easy as possible, trying to make it as swift as they could. My property manager Max Watson was also very helpful, during my time at the property he would really quickly respond to any issues I had and resolve them as fast as he could. I would definitely recommend using chase evans simply based on customer service alone.

Adam · 19 April 2024

★★★★★ 5/5

Trustpilot

We highly recommend choosing Chase…

We highly recommend choosing Chase Evans for their excellent service. Thank to the Property Management Team for all their help and hard work! Jimmy Cheung has been very patient and easy to communicate with throughout the process.

Yujua · 20 October 2025

★★★★★ 5/5

Trustpilot

Good experience with Camille Lai

I had the absolute pleasure of working with Camille Lai as my Renewals handler, and I couldn't be happier with the experience. Camille is incredibly kind, approachable, and professional. She always responds quickly and ensures that all my questions and concerns are addressed with care and clarity. Her dedication to providing excellent service has made the entire renewal process seamless and stress-free.

Mr · 18 December 2024

★★★★★ 5/5

Trustpilot

Thank You so much to Danish Ashraf

I have dealt with Danish Ashraf from the vip team and have had the best and smoothest experience. I have been dealing with many agencies and and agents in the UK and have never seen an agent so prompt, helpful and fast. I'd like to thank him for all the help and time he has put in with me and for always replying to my endless emails and questions in minutes. He was able to make the process very easy and stress free for me and would always go out of his way to ensure everything is top tier. His energy, kindness and promptitude made a potential chaotic process easy and quick.

Maha · 9 February 2024

★★★★★ 5/5

Trustpilot

As a long term tenant renewing my…

As a long term tenant renewing my contract, Amruta Satia was of great help. A smooth and easy process, thank you Amruta.

Prudence · 17 February 2026

★★★★★ 5/5

Trustpilot

Highly praised with Gladys

I would like to praise my renewal negotiator, Gladys Kiala, who is very patient in guiding and helping me understand the existing terms of the renewal, and carefully tells me the relevant information. I very much recognise his work efficiency and his communication with the landlord. As a tenant who used Chase Evans in the second year, I think Gladys Kiala is one of the best representatives I have ever met.

Fei · 23 July 2024

★★★★★ 5/5

Trustpilot

Always prompt

I have been renting a property managed by Chase Evans for more than a year now. Experience has been really great and seamless so far. My property manager, Aurora Li, is always prompt in resolving any issues with the flat and responds to queries with a great sense of urgency. To give an example, recently I noticed an issue with plumbing, Aurora organised a contractor to look into this the same day I reported the issue.

Teja · 22 April 2024

★★★★★ 1/5

Trustpilot

A Breach of Integrity by Chase Evans Customer Services

Ms Petra Somerville sent me the acknowledgement of my complaint on behalf of Chase Evans Customer Services on 23 August 2026. She promised that I would receive a written response within 15 working days. However, I haven't received any replies from her yet. I sent emails to ask for the process but no replies so far. How can people trust Chase Evans anymore? No stars should be given to this company.

YA · 22 September 2026