5/5
GoogleGinny was great! A very smooth process and she was always on the ball
Agent replied · 11 December 2024
Thank you for your review Ginny, glad to hear Ginny could help you.
Trusted Agent profile · Greenwich
Chase Evans Greenwich reviews
★★★★★
1,295 reviews across 2 platforms
1 Crescent Arcade, 279 Creek Road, London, SE10 9EJ, Greenwich, SE10 9EJ
Chase Evans's office in Greenwich, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,295 reviews on two platforms, including 301 Google reviews rated 4.6.
Reviews
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
Google5/5
TrustpilotWe had the pleasure of working with Kin…
We had the pleasure of working with Kin Lee (Senior Renewal Coordinator) during the move out process. We appreciate all his assistance throughout the end of the tenancy process and that he communicated all our requests to our landlord and got back to us very promptly. Overall, it’s been a great experience working with Kin, Chase Evans and our landlord during our tenancy. We wish them all the best.
Agent replied · 23 October 2024
Thank you for your review, glad to hear Kin could help you.
5/5
Trustpilotlong standing customer
Chase Evans have managed my properties for several years and have delivered every time. Kin Lee has been great and has always been helpful in renewals.
Agent replied · 23 October 2024
Thank you for your review Enzyme, glad to hear Kin could help you.
5/5
TrustpilotGreat Service and Support
Smooth rental and renewal process with professional staff. Kin Lee was helpful and responsive throughout. Overall, a straightforward experience.
Agent replied · 23 October 2024
Thank you for your review Pavel, glad to hear Kin could help you.
5/5
GoogleMohammed Uddin was my POC when property hunting, was extremely cooperative and responsive throughout the process! Really made the whole thing a lot easier to go about, would highly recommend!
Agent replied · 23 October 2024
Thank you for taking time to review our services. Chase Evans
5/5
TrustpilotGreat contact renewal experienced handled by Kin
Kin is our new Chase Evans contact point. He is very professional and patience with the questions I have. The whole renewal process is smooth and satisfactory.
Agent replied · 27 December 2024
Thank you for your review Felit, glad to hear Kin could help you.
5/5
GoogleOverall satisfying service and particularly thanks to Shabir who helped us with pre-moving. He was very patient with answering questions and always helped us very promptly whenever we encountered some problems.
Agent replied · 23 October 2024
Thank you for taking time to review our services. Chase Evans
5/5
GoogleShabir and his team was always prompt and professional to answer all my questions and made easy the process of renting. I do recommend their services for Chase Evans Greenwich team.
Agent replied · 23 October 2024
Thank you for taking time to review our services. Chase Evans
5/5
TrustpilotGreat collaboration
Kin was a smart and reliable, very timely to answer questions and help, and to the solution. Very lucky enough to work with him.
Agent replied · 23 October 2024
Thank you for your review Fiona, glad to hear Kin could help you.
5/5
TrustpilotHelpful property manager from Chase Evans
Aurora Li from Chase Evans Property Management is a reliable and responsive property manager. She always replies promptly and is very patient. I especially appreciate how she helped resolve post-checkout issues, making the process easier for the tenants. I'm truly grateful for her assistance.
5/5
TrustpilotI had a great experience with Ginny…
I had a great experience with Ginny Patni at Chase Evans! She made the process of buying my property very easy. She gave good advice and was easily contactable - whenever I had questions she would be very quick to answer, which was great given how stressful property buying can be. I highly recommend working with Ginny at Chase Evans!
Agent replied · 27 December 2024
Thank you for your review Belinda, glad to hear Ginny could help you.
5/5
GoogleI am a buyer and the face of Chase Evans for me was Ms.Ginny pattni. She is a very astute professional who is very punctual, sincere and dedicated to the wellbeing of not just her clients but the buyers too.I have met a few real estate agents but she standsout mainly in two ways 1) Her empathy to people she meets-kind of unusual for a real estate agent of her seniority and her accomplishments.2) Genuinity and willingness to help while staying true to her values and clients.I strongly believe in Ginny and hope she would be a great friend beyond my house hunt.
Agent replied · 23 October 2024
Thank you for taking time to review our services. Chase Evans
4/5
GoogleVery good service and results. Will definitely recommend to friends.
Agent replied · 10 October 2026
Many thanks for your review Harry, glad to hear Ginny could assist you
1/5
TrustpilotMy second review about this absolutely ridiculous agent
As I thought I would get my deposit and overpaid rent transferred back. This agent inform me that she have transfer me the money and process this on Monday (11/12/2023). Usually it would take one day for the money to be in my bank. It’s Friday now no money receive. I start emailing her since Wednesday and got no responses back and it happens the same when I emailed her on Thursday. I have try to be patient with the spamming emails and replied her emails quickly and kindly. But not giving me my deposit and overpaid rent back is another story. She could have simply tell me there’s an issues. She chose to make up a story that the money has been sent and ignore my emails simply asking for proof of transfer. I will put her name here even if this review gets flagged to remove her name out.
Agent replied · 27 December 2024
Thank you Piano for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotBrilliant Renewals Handler
During the renewal process for our tenancy agreement, Molly Pariyanukul was our dedicated Renewals Handler and she was great. Very prompt in replying, helpful and efficient.
Agent replied · 23 October 2024
Thank you for your review Llona , glad to hear Molly could help you.
5/5
TrustpilotHave had a great experience renting…
Have had a great experience renting from Chase evens. Chanelle Da-Silva has been amazing to work with, she has made sure the property had no issues and was very helpful throught the tenancy term. A fantastic organisation to rent a property from.
Agent replied · 23 October 2024
Thank you for your review Gov, glad to hear Chanelle could help you.
1/5
TrustpilotAvoid dealing with them, terrible customer service from Owen.
If you have a choice of letting with another agent, I would definitely do that. Their customer support is rubbish, they absolutely do not have any care for the impression they create on their customers or potential tenants. They are money hoarders who are just looking to make their commission and get out. I had initially put an offer forward with my first enquiry on a property. An agent then began contacting me about the property and was very keen and seeing if I will pass referencing before I have even formally completed the offer form. When I mentioned what my "potential" offer would be to the landlord, I was ghosted and no further responses were given to me by the agent named below. When I called the agency main number to see if I can speak to another agent about the property, the person who answered ignored this request and gave me some generic response to let me know "we will follow up with Owen on this" before proceeding to say bye to me as I am speaking mid sentence. Terrible customer support, clearly only care about money and do not care about the impressions they create for future tenants or quality of service provided. I would avoid letting with them.
Agent replied · 27 December 2024
Thank you Ehab for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleGinny was very polite, calm and professional and I felt in good hands!
Agent replied · 22 November 2024
Thank you for your review Sasha, glad to hear Ginny could help you.
5/5
TrustpilotFrankie and Rinna were responsive and…
Frankie and Rinna were responsive and accomodating. They are professionals who are easy to work with. Recommend working with them.
Agent replied · 23 October 2024
Thank you for your review Michelle, glad to hear Frankie and Rinna could help you.
5/5
TrustpilotGreat service
Camille is always timely with her replies and makes the renewal process incredibly easy.
Agent replied · 27 December 2024
Thank you for your review Jens, glad to hear Camille could help you.
5/5
TrustpilotGreat speed of response and resolution of issues
We have had an excellent experience with Catarina as our property manager. We've raised about 8 different items over the past few months and each time received an update, within a day, that a contractor will be coming to inspect and sort it. We're very grateful for her proactiveness as we receive regular updates whenever an issue is raised and we remain continually impressed by the speed of response/resolution since working with Catarina.
Agent replied · 23 October 2024
Thank you for your review Alex, glad to hear Catarina could help you.
5/5
TrustpilotChase Evans’ Property Manager
Chase Evans’ property manager Vivek Buxani has been our main point of contact since our move in, and he’s been fantastic. He’s been extremely helpful in all aspects and has managed to solve any issues that we’ve encountered.
Agent replied · 27 December 2024
Hi Harvey, thank you for your review! We are so glad to hear that Vivek could help you.
5/5
TrustpilotMolly is just a great negotiator
Molly is just a great negotiator. She is very professional and efficient. We have much confidence to let her handle the terms of renewal for us.
Agent replied · 27 December 2024
Thank you for your review Jimmy, glad to hear Molly could help you.
5/5
Trustpilotsuperb customer service from Eric Pang
superb customer service from Eric Pang, although the process took a while Eric handled everything with a high degree of professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
