Chase Evans Greenwich reviews

★★★★★ 5/5

Google

Mohammed showed me and my partner Santina apartments and although we didn’t take it, his service was amazing. Get at him!

Ade · 17 March 2026

★★★★★ 5/5

Trustpilot

Been with Chase Evans for over 10…

Been with Chase Evans for over 10 years, Kin is always trustworthy, and a great agency!

Yunfei · 13 December 2024

★★★★★ 5/5

Trustpilot

So far so good

So far so good. Chase Evans has been helpful and professional when dealing with issues that may crop up from time to time, I have no problems with CE and am happy to write this encouraging report. Special thanks to Camille

Dr · 11 August 2023

★★★★★ 5/5

Trustpilot

Mariam was really helpful

Mihir · 19 March 2026

★★★★★ 5/5

Trustpilot

quick responding

Molly Pariyanukul response to out email really quick and its been helpful that we can get confirmed our tenancy and get contract signed in advance.Thanks Molly!

Danielle · 26 June 2024

★★★★★ 1/5

Trustpilot

I unfortunately had a pathetic and…

Edit: follow up: Feb 2024- DO NOT RENT FROM CHASE EVANS IN SEREN PARK GARDENS, GREENWICH. The customer service department is extremely useless with little say in anything. I would not suggest renting ANY ADVERTISED property in Seren Park Gardens or any other place - save yourself from being scammed into high rent prices and low quality housing These are the following issues I have had to encounter within 2 months of moving. 1. An uneven floor - floor board raised at 70 deg angles - After a million follow ups, the floor boards were taken out and replaced temporarily with corex. No follow up to put back the floor boards has happened yet. 2. Leaks through windows - Despite opening a ticket 3 months ago - no follow up or further work has been undertaken 3. The list of appliances that broke down within days of my moving or was already broken when I moved in - Boiler stopped working - heat stopped working -broken kitchen storage door - smoke detector alarms - fridge door hinge - fridge door stopped closing properly - I had requested this be taken up on priority but is still open after 2,5 weeks 3. Despite a million follow ups and outlining these issues, there has been no negotiation on reduction in rent amounts or strict action against scamming employees and agents (Jack / Ahmad) SAVE YOURSELVES TIME, MONEY AND ENERGY AND GO WITH OTHER HONEST AND ETHICAL PROPERTY AGENTS., , , , , , , , , I unfortunately had a pathetic and disappointing experience with chase evans as a whole. I was not informed of a raised floor and leak issue in the bedroom despite the previous tenant reporting them. From the time I viewed the apartment to the time I moved in was almost a month and the issues worsened making the floor unable to walk on. Within days of moving there was a problem with the boiler, the heat didn’t work, while few functions on the washing machine didn’t work. What is more appalling is not just the deception regarding the flooring and leak issues but also the inability to come to the table to renegotiate the lease despite following up numerous times. There are no words to express my disappointment and frustration. Despite calling and texting my agents (Jack and Ahmad) multiple times i am being ghosted in renegotiation of the lease. I will never recommend anyone I know or don’t know to lease or buy from any of the Chase Evans offices given sub standard business practices. Not responding and be willing renegotiate with tenants (who can turn into potential buyers) is a sure way of burning multiple bridges. It is unfortunate that a business of this scale fails to understand this nuance.

Himani · 26 February 2024

★★★★★ 5/5

Trustpilot

I had a viewing with Ginny Pattni and…

I had a viewing with Ginny Pattni and was very happy with the information given also she was very experienced and friendly and made me feel very comfortable . She also answered every question I had, so I would strongly advise getting a viewing with Ginny

Tammy · 2 May 2026

★★★★★ 1/5

Trustpilot

LANDLORDS DO NOT USE CHASE EVANS

LANDLORDS, DO NOT USE CHASE EVANS AS YOUR LETTING AGENTS. APPALLING LACK OF CLIENT SERVICE Totally incompetent and useless and only interested in their commission. Rude and obnoxious during every interaction with a large staff turnover making it easy to blame a previous colleague for any ineptitude. Despite paying for property inspections and requesting that the apartment should be well maintained and any renovations be carried out as required, our new agents were shocked at the state of our apartment with mould visible on walls. We had to pay a significant amount to bring it up the level we, as landlords, expected before letting it out! We have a large rental portfolio but have never received such an atrocious client service! STAY CLEAR AND FIND ANOTHER LETTING AGENCY!

JP · 20 February 2024

★★★★★ 5/5

Google

Mohammed at chase Evans was helpful in getting all the documentation done and made everything very clear when it came to the process.

Sreeyesh · 17 February 2026

★★★★★ 5/5

Trustpilot

Bailey from Property Management has…

Bailey from Property Management has been super supportive and helpful! I’m grateful for his prompt support with all issues.

Christine · 9 October 2024

★★★★★ 1/5

Trustpilot

Don't use this agency

I use this agency for 7 years now. I reside to my current flat for more than 3 years. This is the first time this company lets me down that much. I cannot even mention the several events that had occurred the last 2 weeks. All started because the dishwasher didnt drain. I asked chase evans to check the issue and they sent an engineer into my flat. The engineer found some debris in the dishwasher filter, removed them and threw them in the bathroom sink. the result was to block the sink of the bathroom and i needed to pay myself to fix this. Then, i got an email from chase evans who stated that the engineer said, the dishwasher and the drain are blocked by plastic pieces we threw there (!?) and that we need to pay for the damage. Also, we need to pay to unblock the flat's drain. They never shared a report, the never explained anything. they just asked us to pay the damage. The property manager never replied to any questions with adequate evidence. We keep getting half answers without justification. Plus the emails are written in the worst English i ever saw making me think that I am talking to a bot.I asked evidence about the fact i blocked the drain and i received nothing. I also asked compensation for the damage their engineer caused, they didnt even answer this question. finally, they said I am obligated to use their engineer to repair the damage. In simple words, they send someone, he makes a report which is send only to them, i don't get explanations and then i pay a bill which is 2 times the market price. To add on this, the contract doesn't state anywhere that for damages the tenant needs to pay, he is obligated to uses the agency's engineer. I highlighted all these several times and i get the same answers by an employee who I am not sure if she understands English or just use AI to reply to me. After 7 years with this company, i need to change agent immediately and share this experience with all my network. Also, because there are many contract violations here, we might end up in lawsuits.* Chase evans wrote a reply below but the customer service is copied in the mail chain. no replied from them

Gregory · 15 February 2024

★★★★★ 5/5

Google

We had completed a flat buying via Chase Evans. Chase Evans provided such great and professional help during our buying. Special thanks to Ginny who promptly provided support and advice to us through out the whole period.

Jason · 24 October 2023

★★★★★ 5/5

Trustpilot

Positive experience with Kin Lee

It has been the second time Kin helped me with contract renewal. Kin is professional and responsive, and managed to bring about a good outcome for both landlord and tenant. Highly recommended.

CK · 14 February 2024

★★★★★ 5/5

Trustpilot

Amruta was very helpful and courteous

I was happy with the renewal process because of Amruta’s excellent customer service. She was very helpful, responsive and efficient. Thank you Amruta.

Ruby · 31 July 2024

★★★★★ 5/5

Google

Very Happy with the overall service provided. Special thanks to our agent Ahmad Raza for his wonderful work. He was amazing. Definitely recommended

Riser · 3 October 2026

★★★★★ 1/5

Trustpilot

Poor checkout experience & slow repairs

It took nearly six months to get my deposit returned, despite following the correct check out proccess and only after going through TDS. I also dealt with a repairs issue for most of my tenancy, which was only resolved shortly before I moved out.

Tilly · 12 May 2026

★★★★★ 5/5

Google

Margaret Lombard was very helpful supporting me from the start to the key hand-over. Margaret was always responsive to my calls and questions and very supportive from day one. Both Margaret and Tereza Simkova made the whole application so effortless. It was my pleasure dealing with both of them. I would thoroughly recommend! Thank you both for making it so easy

Essam · 24 October 2020

★★★★★ 5/5

Trustpilot

positive experience with Kimberly

One of the property managers Kimberly Fernandes was really helpful and responsive and arranged contractors to fix my faulty balcony door very quickly, and she constantly checks up on the progress to make sure things are going smoothly.

Sirui · 21 September 2023

★★★★★ 5/5

Trustpilot

Camille was my renewals officer and she…

Camille was my renewals officer and she was great. She guided me every step of the way and was very responsive.

K · 29 August 2024

★★★★★ 5/5

Trustpilot

Highly recommend Chase Evans.

Have been renting with Chase Evan’s since 2018.Extremely supportive and fast in their responses. Danish Ashraf the property manager has been super supportive and helpful and takes the time to understand us at tenants and we really appreciate it especially since renting can be extremely stressful and costly, Whenever we have faced problems with the flat, we just log it into a portal and then it gets actioned quite quickly too!

Nancy · 25 July 2024

★★★★★ 5/5

Trustpilot

Great service

Kimberly Fernandes has been extremely empathetic and helpful. My apartment issues were resolved within 3 days! I can always count on the service provided and wish I could give him 10 out of 5 stars!

Maria · 27 November 2023

★★★★★ 5/5

Trustpilot

Kimberly Fernandes is a nice property…

Kimberly Fernandes is a nice property manager in East Property Management. I am happy to discuss with her about my property issues. She recently help me to contact the DK builder to inspection and repair my flat.

Hanchao · 10 October 2023

★★★★★ 1/5

Trustpilot

No response, can't get back rent deposit

Would advise anyone when reading these good reviews. Been a tenant, trying to get back rental deposit, left the apartment two months, one week delay on any email reply, there is a number to call but you will never find your property manager, tried to reach once but she didn't seem to know what you are talking about. Now can't get back my rental deposit, no one to contact to, even today no one picks up the phone. Not to name names, perhaps it's just my bad luck with all the wonderful reviews from others.

Vincent · 30 January 2024

★★★★★ 1/5

Trustpilot

Tenants beware

I rented a property managed by Chase Evans. The initial rental experience was smooth, but absolutely horrible after.They gave me a property manager email. When I needed to contact him, I got no reply. After a few weeks, I started emailing and calling other random contacts I found online and it turns out he left the company, no notification to me - i.e. no point of contact for issues.I got the new email for property management. They don’t reply either. I needed to ask a maintenance question. No reply. Needed to arrange for a tenancy reference for my new flat. No reply, took weeks of stressful back and forth.After I left, their inventory then claimed a bunch of damage that was already present, contradicting the inventory they did when I moved in. They refused to discuss this in any detail.Tenants: avoid at all costs Landlords: your tenant will have no real point of contact despite that being what you pay for, so maintenance issues and so on will go unheard.Update: Now 3 months on, they haven’t updated the heating bills to the new tenant despite me emailing repeatedly. I’m getting debt collection letters for heating that isn’t mine and I can’t get an answer out of Chase Evans. The nightmare continues.

Ayden · 29 January 2024