Chase Evans Greenwich reviews

★★★★★ 1/5

Trustpilot

Chase Evans -Avoid

Chase Evans has been a really unprofessional and not understanding agency. The agents, maintenance staff and property managers are not great at communicating at all. Dealt with them for 3 years and every time I tried asking them to bring someone to fix something they had excuses as if I was lying that washing machine was broken and to one example they even told me you can try and put the drawers together to fix the chest of drawers.All they care is money and they are a real rip off, they dont even speak to landlords but make decisions for them and thats pathetic.They let properties to people with drug issues who dont pay rent for years and they dont do checks at all properly, and those tenants then have to live in the same building with people like us who have a job and pay rent regularly but same time get treated by this agency as if we was trash.Landlords should avoid letting their places with them if you dont want your property to be destroyed like some I have seen in my neighbourhood.They increase the rental prices with no sense of adjustment just because the market is high but the properties are never being maintained so you pay for an old flat something that you could pay for a new renovated property.The check-out process is handled at the worst way possible, the check-in report with check-out report don’t correspond to the slightest and they add fees for stuff without even considering them as wear and tear.So disappointing

Annia · 26 April 2024

★★★★★ 5/5

Google

I had a positive experience with Chase Evans. Mohammed was incredibly helpful in scheduling flat viewings and promptly addressed all my questions. His guidance through the rental process made it a smooth and efficient experience.

Isabella · 26 February 2024

★★★★★ 5/5

Trustpilot

Great help with negotiation of the lease contract

The negotiation of the lease contract went really smoothly and efficiently! Special thanks to Kin Lee to help us complete this process. Kin has great experience and was able to provide valuable advice to us.

Yung · 22 June 2025

★★★★★ 5/5

Trustpilot

A review for Amruta Satia

I want to extend my heartfelt appreciation to Amruta for her exceptional support in liaising with the landlord and ensuring a smooth and efficient contract renewal process. Her proactive communication, attention to detail, and ability to address all concerns promptly made the entire experience stress-free. Amruta's professionalism and dedication to providing seamless assistance truly stand out. Much appreciated that everything was handled with precision and care.

Jason · 12 December 2024

★★★★★ 5/5

Google

Mohammed Uddin helped me arrange a view on 29/01 for a studio flat. The viewing ứa smoothly, professional, and showing the estate agent can be trusted.

Duong · 17 February 2026

★★★★★ 5/5

Trustpilot

Great service

Camille is our renewal handler. She is very responsive and focused on details. She made our renewal process effortless.

Pei-Ling · 27 November 2024

★★★★★ 5/5

Trustpilot

I've had a great experience with Chase…

I've had a great experience with Chase Evans. Minsung Jean has been exceptionally helpful and responsive throughout my tenancy. Highly recommend!

Lu · 28 October 2024

★★★★★ 5/5

Trustpilot

Hanna Ganobis gave us great support…

Hanna Ganobis gave us great support during the renewal, whole process is very smooth and really appreciate Hanna's support :) Thank you Hanna

Sunny · 27 September 2024

★★★★★ 4/5

Trustpilot

Good Service , deposits refund alone take sometime

Changing the request to 4. I had the customer team reaching out and sorted out the refund process. It had been delated to the action from the Owner end, thereby moving the rating from 3 to 4 Let me begin with the positives.Excellent onboarding , quick turnaround , clear communication , fantastic renewals team. I thoroughly enjoyed their services and support during the tenure.All these positives until you are a client. Once you vacate and move, all the above fails.I had used their service for approx 4.3 years since Nov 2019 to Mar 2024. Rented 2 Bed Flat. I had handed over the keys on 4 Mar, used the cleaning services supplier as advised by them ( Expensive one £450 for end of cleaning tenancy ) to aid the move process swiftly. The flat was occupied by next tenant on 7 Mar.However my deposit amount is still not refunded and no responses on the emails. Left out cold & hanging in the air. So be mindful and plan to wait ages to get the deposit refund.

Anand · 22 April 2024

★★★★★ 5/5

Trustpilot

Empathy and result oriented

Danish was very patient and empathetic while listening to my challenges despite the number of properties he has in his care. He then worked with me to find the most appropriate solutions that balanced his responsibilities towards the landlord and client.

Simi · 5 October 2023

★★★★★ 5/5

Google

Excellent Services, Fantastic Staff and great assistance throughout the process. Ahmad Raza was extremely helpful and understood our needs very well. Highly recommended

Sara · 23 September 2024

★★★★★ 5/5

Google

I’ve recently been dealing with Ginny Pattni who has been helping me with my property search. Ginny’s support has been invaluable. Ginny has listened to my requirements and has provided sound advice and guidance. Her experience and expertise in this area is very evident. I look forward to continuing my collaboration with Ginny.

Tommy · 23 May 2025

★★★★★ 5/5

Trustpilot

Noel Ng is the one I most approve of in…

Noel Ng is the one I most approve of in your company. I very much appreciate her ability and her professionalism. she is a very serious and responsible staff member, who is conscientious and responsible for every problem, and is meticulous in place. she has effectively sorted out and finally solved many problems that feel thorny and not very clear. Be responsible and professional enough！

Lee · 19 December 2024

★★★★★ 5/5

Google

Had a smooth and helpful viewing with Mohammed, he answered all my questions and found a viewing time slot with no issues.

Inca · 17 March 2026

★★★★★ 5/5

Trustpilot

Excellent property management experience

My friend and I rented a property through Chase&Evans for almost 2 years and just recently moved out. Max Watson, our property manager, has gone above and beyond throughout our tenancy. His communication and the effort he puts in is easily a 10/10. As tenants, we consistently felt that our concerns were addressed with care and professionalism. Additionally, Max handled the move-out process seamlessly and he made it as easy as possible for us. Thank you for being such an excellent property manager, Max!

Assia · 11 April 2024

★★★★★ 5/5

Trustpilot

Kimberly Fernandes works at East…

Kimberly Fernandes works at East Property Management is the best. She prioritized an issue I was dealing with at my apartment and made it possible for the contractor to attend. She is reliable, replies fast to emails and very helpful.

Maggie · 16 October 2023

★★★★★ 4/5

Trustpilot

deposit refund

Catarina did a great job in handling my deposit refund issue upon my lease termination. She responded to emails promptly and was able to explain that the delay in processing was mainly due to the landlord's lack of response. When I provided evidence and raised objections to the deductions requested by the landlord, Catarina also promptly expressed understanding and offered her follow-up suggestions.While many department heads at Chase Evans couldn't provide good communication and professional assistance, Catarina managed to improve my impression of this company somewhat.

Christine · 2 April 2024

★★★★★ 5/5

Trustpilot

I want to say thank you to my contract renewal handler …

I want to say thank you to Madison Feng who is my contract renewal handler. The service provided by Madison has been swift and efficient and it reflects professionalism. In fact I have been using Chase Evans since 2011. This is a great company. I highly recommend it.

Wing · 21 February 2023

★★★★★ 5/5

Google

Ginny Pattni is always so responsive, helpfull and care about customers. I would recommend Ginny (Chase Evans) to any of my friends without hesitation.

Colin · 24 August 2024

★★★★★ 5/5

Trustpilot

Kin Lee of Chaseevans is very nice

Kin Lee of Chaseevans is very nice, professional and helpful in helping me on a renewal of a tenancy recently, acting promptly and professionally all the way from beginning to the end of the renewal process with very good and professional advice

O · 4 August 2023

★★★★★ 5/5

Google

Mohammed showed me and my partner Santina apartments and although we didn’t take it, his service was amazing. Get at him!

Ade · 17 March 2026

★★★★★ 5/5

Trustpilot

Great service.

I compared multiple agencies and this one has a reasonable price. The service has been great, which is good for international landlords. I basically don’t have to worry about anything. Noel Ng, my building manger is professional and highly dependable. She manages to chase the money back for the heating and hot water bills from my previous tenants (it was a 1000 pounds). Thanks a lot

宝萱 · 17 November 2024

★★★★★ 5/5

Trustpilot

Been with Chase Evans for over 10…

Been with Chase Evans for over 10 years, Kin is always trustworthy, and a great agency!

Yunfei · 13 December 2024

★★★★★ 5/5

Trustpilot

So far so good

So far so good. Chase Evans has been helpful and professional when dealing with issues that may crop up from time to time, I have no problems with CE and am happy to write this encouraging report. Special thanks to Camille

Dr · 11 August 2023