Trusted Agent profile · Great Yarmouth
★★★★★
1,445 reviews across 2 platforms
3 Hall Quay, Great Yarmouth, NR30 1HX, NR30 1HX
William H Brown's office in Great Yarmouth, at 3 Hall Quay, is rated 2.5 out of 5 across 1,445 reviews on two platforms, including 263 Google reviews rated 4.7.
Every review we hold for the Great Yarmouth office, from every platform, shown as written. First names only.
5/5
GoogleTerri has been exceptional in her communication with me. Has always been available and easy to contact when needed for any questions or queries . Thank you so much!
Benn Tinniswood thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleInitially helped by lewis to register and start looking. Very approachable young lad and helpful. Quickly started looking for us and was directly involved all the way through. Great atmosphere in the office itself all staff humble honest and human for once and always wiling to laugh and help their fellow colleagues in the process of renting. Couldn't be happier me and the missus had a really bad experience with another agent just recently and wh brown and its staff gave us no doubt from the get go how much better the services and customer care they provide is was and will I'm sure always will be
Thank you for your thoughtful 5* review GamesSoundAndVision GSV! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommended no matter what obstacles were encountered they were always there to help especially Terri and Tom
Thank you for taking the time to leave us this great 5* review and recommendation Juliet. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWilliam H Brown - Bury St Edmunds
If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.
5/5
GoogleHave been currently communicating with Teri Scott. She is excellent to deal with, personable, professional and knowledgeable in her field. It is great to have an agent who is genuinely honest and just understands her clients requirements, so thank-you.
"Thank you so much for your kind words! We are thrilled to have Teri on our team, delivering top-notch service to our valued clients. We appreciate your recognition of her knowledge, honesty, and personable approach. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI was the winning bidder for the…
I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP).
5/5
GoogleJust want to say a massive thank you to Gina for all the help she has given me during a really stressful situation with our property. We have dealt with other local agents in the past and its quite clear Gina is separating herself from the rest!! I would certainly recommend her and the agency to anyone that was looking for one.PositiveProfessionalism
Hi there, thank you so much for the 5* review of the Great Yarmouth branch! It's great to hear that Gina and the team have been helpful, friendly & efficient! We wish you all the best for the rest of your sale.
5/5
GoogleRobbie who works in the rental team in Great Yarmouth has been fantastic he has helped us through our first BTL property Great knowledge of the market and he gave us the information at the beginning of the process that explained the rental values of our up and coming properties
Hi, thank you so much for the 5* review of our William H Brown branch! It's great to hear that the team have been helpful!
5/5
GoogleJosh and Lewis were the best staff, managed find me my first property to rent within 10 days of searching. They were always there when needed.
Thank you for taking the time to leave us your 5* review Joseph! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI came abroad to work in NHS, I found the team Chloe, Gina very helpful for finding me fully furnished accommodation which is very difficult to get.Apart from this when ever I needed help she was readily available.Her soft spoken behaviour is praise worthy.Thanks Chloe for all the help.PositiveQuality
Hi, thank you so much for taking the time to provide our William H Brown team with a 5-star review. We are so happy to hear Chloe and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleTeri and I believe the other lady Erin are very helpful and so friendly, answered any questions we had and made my eldest daughter so excited about the property we viewed, thank you both so much
Thank you for sharing your positive experience, we are thrilled to hear that Teri and Erin were able to provide helpful and friendly service and make your daughter excited about the property. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRobbie was a great help assisting on my search for a buy to let property, has been giving me regular updates with new properties coming to market and providing some very useful information on these properties. Would highly recommend and look forward to working with him in the future.PositiveProfessionalism
Hi, thank you so much for taking the time to provide our William H Brown team with a 5-star review. We are so happy to hear Robbie and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleWe had enquired about a property we was interested in and was shocked to receive a phone call near instantly telling up we could view it. This was a big deal for us as if we had not found a property we was going to have to move back to London. Gina was lovely to talk to helpful and done everything she could to get us into the property ASAP which ment we only had to return to London for 4 days whilst paperwork and funds were sorted and cleared. Very happy with everything and how quick the overall process was. Thank you so muchPositiveProfessionalism
1/5
TrustpilotThe state Agent special in Hull area w…
The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/-
1/5
TrustpilotI do not have words for this level of unprofessionalism and incomptence
Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.
5/5
GoogleRenting through WHB has been the most simple and straightforward process compared to all other agents I’ve been through. Applied over the phone and within 10 minutes let was agreed. Lewis was fantastic throughout handling our let. Communication on point and was always happy to help, even after an excessive amount of calls and emails from myself. The rest of the team seemed great also. Thanks.
1/5
GoogleI have edited my review as William H Brown have seriously let us down with their after tenancy attitude. We have been told several times from different people that our tenancy ended on a certain date and now they’re changing their tune and trying to charge us for time we haven’t even spent in a property. We are now having to raise this issue with their complaints team and the ombudsman due to their absolute rubbish and ignorant attitude. Disorganisation at its best! Nothing on record, even though we handed our notice in halfway through the month before our tenancy ended and they say they have no record of any of this. Their Area Lettings Manager, Sam, can’t even be bothered to respond to my emails. Such a shame, they had been so good up until now.
Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleOver the last few weeks I’ve been looking for a property in the Yarmouth area, I’ve been dealing with Tom and Sam, these 2 guys have to be some of the best and most helpful estate agents I’ve come across in all my yrs in property investment. Tom a young trainee and Sam a Manager will go far in their chosen career. So polite, helpful and nothing was too much trouble. A real credit to W H Brown, Gt Yarmouth. Would hesitate to call either of these gents.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDo not use William H Brown they are the…
Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you
5/5
GoogleI have met Tom a couple of times now and spoken on the phone. Always very polite and helpful,one of the few agents that actually shakes your hand. Put me and my friends at ease straight away. He Knew the owners and about the properties I've viewed. I hope if I use the company to buy it will be him who will be looking after me. Can only give the full stars 😊 Thankyou
Many thanks Pauline Stewart for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotIts Rental Payments
I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.
5/5
GoogleTeri was very helpful, polite and prompt with getting things done. Would highly recommend
Thanks Ben for your amazing recommendation and your 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been working with Lauren and Tom from William H Brown Property Management, and they are fantastic! They manage my properties with such professionalism and efficiency. Always on the ball, proactive, and incredibly helpful whenever I need assistance. It’s a pleasure to have such reliable and dedicated individuals looking after things. Highly recommend their services!
Thank you so much for your wonderful 5* review Edward! We're thrilled to hear that Lauren and Tom have provided you with such professional and efficient service. It's fantastic to know that you find them reliable and dedicated. Your recommendation means a lot to us! Best regards, Lucy, Customer Relations Team
5/5
GoogleAbsolutely incredible thank you so very much Teri was spectacular ❤️
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Great Yarmouth office has 1,445 reviews across two platforms: 263 on Google, 1,182 on Trustpilot (across the whole business).
William H Brown Great Yarmouth is rated 2.5 out of 5 across all 1,445 reviews, and 4.7 out of 5 on Google from 263 reviews.
William H Brown Great Yarmouth, 3 Hall Quay, Great Yarmouth, NR30 1HX, NR30 1HX.
