William H Brown Great Yarmouth reviews

★★★★★ 1/5

Trustpilot

Mildenhall office

Wanted to view a property as first time buyers, had the money to spend.. even would of gone over the asking price but the so called agent ( Daryl ) did everything possible to not let us view the property until we had spoken to “Their” broker. When we said no as already have it sorted then we was told we have to show an AIP just to VIEW the property! Which is completely false information !! I honestly thought this kind of pressure selling tactics and anything to up their commission died in the 80s along with there cut throat slimy image. Complaint has been made with head office but I don’t hold any hope of them changing ! No wonder the properties they represent in mildenhall have been up for sale for an extremely long time causing the vendors they so call look after to reduce asking prices. But this won’t make any difference if agents are blocking genuine buyers from just viewings !! Agents need to be re educated and dragged into 2021 !!

Mr · 24 March 2021

★★★★★ 5/5

Trustpilot

Swaffham Branch

Cannot fault the team who handled our sale.Special shout out to Bradly and Tony.Very pleasant and professional service from start to finish.From Natasha who valued the property who convinced me our house was worth more than I thought.They sold our house to the first buyer in the door within 2 hrs of it going on the market :-)They also acted as a buying agent for us for our ongoing purchase (without charging more) negotiating on our behalf and achieving a discount and taking away a lot of the stress.Through to the property progression team who always kept us informed along the way.We were in a pretty stressful chain that unfortunately collapsed at one point due to someone in the chain pulling out at the last hour before completion, but Bradly was fantastic, speaking to the people in chain and getting everyone to take some breathing space whilst the chain was linked up again, which fortunately happened a week later.I really cannot fault the level of service that we received and would not hesitate to use them.Thank You William H Brown Swaffham

Matt · 10 March 2021

★★★★★ 5/5

Google

Tom is very personable member of the team , always willing to listen and find solutions where possible.

Malcolm · 26 March 2024

★★★★★ 5/5

Google

Lee is a great guy. Friend good advice. He's doing everything he can to help me sell quickly.

Philip · 26 March 2024

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase.

ANDREI · 12 September 2026

★★★★★ 5/5

Trustpilot

William H Brown Dinnington

From start to finish they provided a fast efficient professional service. We dealt with Jane and Elle and both were excellent. Our buyer was constantly contacting them with questions (daily at some points) and they handled this excellently, kept us informed and our buyer happy making the process as smooth as possible. If the other estate agents in the chain had been as good we would have had a stress free sale and purchase. Cannot recommend them highly enough. Would happily use again

Richard · 22 February 2021

★★★★★ 5/5

Google

Teri was incredibly helpful and very understanding during a fairly stressful time my end. I couldn't recommend her or her team enough.

John · 27 December 2023

★★★★★ 5/5

Google

The team at WH Brown have been managing the letting of my property for over 5 years. The level of service provided has been outstanding. Communication has always been excellent and any issues with the property and tenant have always been swiftly resolved. I can't thank Chloe and Gina enough for the efforts they have been putting in over the last couple of years. It's made my life as a landlord a breeze!PositiveResponsiveness, Quality, Professionalism, Value

Jordan · 23 October 2021

★★★★★ 1/5

Trustpilot

Worse estate agent I have ever used and…

Worse estate agent I have ever used and I have used a lot. No communication or selling skills.The Valuer was great Jennifer and then she went off on maternity leave. The rest were useless.

Talenteyed · 8 December 2024

★★★★★ 1/5

Trustpilot

Would Never Reccomend

Agency was very difficult to communicate with. The person handling our case was never available and messages to them were never passed on. Our landlord told them to release our deposit in full straight away and it took them 5 weeks to get it to us. This was with many phone calls and emails inbetween which received little response. Our landlord actually moved to a different agent part way through the year because of how difficult they were to deal with. Many friends have had negtive experiences with W H Brown too so I am aware that this is not a one off. Would never reccomend.

Abi · 17 October 2020

★★★★★ 5/5

Google

We rented the house we currently live in from this agency. It was our first house rental in a foreign country. All employees were friendly and polite. Thanks to Gina, who answered our questions very politely and quickly and helped us solve our problems after we settled in our house. Thanks likewise to Chloe and Kirsten. And thanks to the man whose name I didn't know who helped us the day we rented the house.PositiveQuality

Ayse · 23 October 2021

★★★★★ 5/5

Google

Been renting with William h Brown for just over a year now and can’t fault the company. Since Gina has been back any issues that arise in the house Gina is straight on the case. She never fails to get the job done making sure we are happy with the workers and their work. Gina is friendly, realiable and professional. Seems to always go that extra mile to make sure we are happy.PositiveResponsiveness, Quality, Professionalism

Dionne · 23 October 2021

★★★★★ 1/5

Trustpilot

William H Brown in howden.

William H Brown in howden.I went to view a flat to rent in August, all was well, I put an application through and waited. Eager I called everyday asking if there was any news, until the 2nd of September. Which is when o got a call from the MANAGER of William H Brown telling me I had been accepted. (Baring in mind I was crying down the phone of happiness, thanking this man for the help so he could obviously see how happy I was I THOUGHT I’d got it.) Everyday after that I called asking what and when would be the next steps (again baring in mind I was asking things like when corporate do get in touch with me how long will it be until I can move in and the people at William h brown would say every time they would give me the same answer “ Corporate is now dealing with this so you will have to wait for them to call” . Until Monday the 7th when I finally called and said right this is abit silly now who is corporate and how do I get in touch with them.They then told me it goes through corporate then to a company called savilles. Savilles who where a much more professional agency then told me what was really going on and they told me I hadn’t been accepted for this flat just my application. I then called the MANAGER of William H Brown howden and he was VERY VERY RUDE! I called saying I wanted to complain as I had been lied to he rudely replied “no you haven’t cause I was the one who told you JUST your APPLICATION had been accepted if you’ve misinterpreted that that’s on you”. HE NEVER told me any information he and his team had many times to say to me “hang on you haven’t been accepted for the flat just your application” I then got angry and swore ONCE he then again was so rude and began shouting down the phone “DO YOU WANT ME TO CLOSE YOUR APPLICATION!?” Repetitively until I had to listen and say “well do you want to cancel my application because at this point it seems that’s what you want to do!!” I said to him “if you were in my position you would be acting the same way” he then rudely stopped me talking again and said “ NO YOU DONT KNOW ME SO DONT YOU COMPARE YOURSELF TO ME” as this whole conversation is going on he then again rudely stops me to SWEAR at his own staff presumably because they heard all the shouting and stopped working. This man to say he is a MANAGER was so very unprofessional! I’ve never come across such a rude, not bothered Agency ever! He also told me if I complained about him it would slow my process down to getting a flat which was a big lie!!! The only time I got any information was when I actually kicked off! And that’s only because the top company Savilles had heard of what this manager had said and they didn’t want him to represent them like that. So they took over my application and have been a massive help and very kind ever since. I CANT STRESS ENOUGH HOW RUDE THE MANAGER OF THE HOWDEN STORE WAS! He did NOT deal with the situation professionally at all! I felt I dealt with it better and I’m 23! I also had another agent from there ignore me completely as he gave me his work whatsapp contact number and just ignored me!! Very unprofessional.

RUDEHOWDENMANAGER · 10 September 2020

★★★★★ 1/5

Trustpilot

Worst estate agency in England

Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender

Narender · 12 December 2024

★★★★★ 1/5

Trustpilot

I’ll let my review speak for itself.

Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.

Mr · 1 July 2020

★★★★★ 4/5

Google

We’ve just purchased a property through William H Brown, we were cash buyers but it still took over 4 months, (due to in-house solicitors) if it wasn’t for Tom Smith I can honestly say we would of pulled out, every email & phone call Tom always replied quickly, he is a wonderful helpful person, I’d definitely give Tom the 5* stars. If your buying or selling I’d recommend TOM SMITH.

Mystical · 23 October 2023

★★★★★ 5/5

Trustpilot

I recently bought a house from William…

I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X

Sammy · 16 June 2020

★★★★★ 1/5

Trustpilot

William H Brown took over the letting…

William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.

Lavender · 22 November 2019

★★★★★ 5/5

Google

Sarah and the team did a fantastic job at helping me and my wife buy our first home together. Sarah’s knowledge and information was second to none. As first time buyers we were pretty clueless but she was amazing and also recommended seeing Rebecca the mortgage advisor for free advise, even though we had our mortgage already set up with our bank, Rebecca was great and managed to save us even more money. Sarah went out of her way to find us our perfect home. it took some time but she kept us informed of new properties weekly and never gave up or forgot us. We are now all settled and thank Sarah, Rebecca and the team so much. 100% recommend using these guys.

Craig · 24 October 2019

★★★★★ 5/5

Google

Great teams in the office for both sales and lettings. After buying 2 apartments through the sales team, they followed up regularly to ensure the process was still on track. I had some setbacks during the legals, but the team were on it and together we managed to get these over the line. The lettings team found me great tenants relatively quickly. Gina and the team managed to tailor their services to my needs which was very much appreciated. I can highly recommend the team at WH Brown in Great Yarmouth and I am looking forward to working with them again in the future.

Stef · 24 October 2019

★★★★★ 5/5

Google

Just brought my second investment property from William h brown, always like to deal with the team here as they go above and beyond to help. Sarah and Georgia were always upfront and honest with me and fantastic at keeping my informed of new properties to market, especially as I am not local and they didn’t fail. Sarah negotiated on my Behalf and gave me great advise. Adam whom is the branch manager advised me on what I needed to do to the property to get it done up and what I could potentially resell for. As soon as I have done the work to my new property I’ll definitely be using the team to sell it on. Great work.

Charlie · 24 October 2019

★★★★★ 5/5

Trustpilot

After recently dealing the Broxboune

After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.

Vickie · 7 October 2019

★★★★★ 1/5

Trustpilot

Absolutely horrendous service

Absolutely horrendous service, all talk and no follow-through.

Ryan · 21 September 2026

★★★★★ 5/5

Google

Excellent service, always kept updated and even when there were issues with the Solicitors, Terri chased them up and sorted. thank you so much

David · 1 September 2025