William H Brown Great Yarmouth reviews

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 5/5

Google

I can not fault anyone for the rental experience I have received - as a first timer everyone has been polite, patient, kind and talked me through every step of the way - I am over 100 miles from where I’ll be moving so the team helped locate me the estate agent closest to me and other factors. Everyone has wrapped me up and helped me through the process step by step 💝

Louise · 15 October 2024

★★★★★ 5/5

Google

Excellent service. Erin was professional and courteous.

Marcus · 10 June 2025

★★★★★ 1/5

Google

I just move from north wales. From to. Great yourmoth. And they just send me. Video I say is big company I trust them and t Hey give me Lima that house. Waiting 2 weeks now to sort my issue but they haven’t I’m staying hotel now plz before not paying your deposit agreement just have look house I’m not happy soo still waiting for the Lanlord torn me back !!!

Muhammed · 10 November 2024

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 5/5

Google

Lewis at William H Brown has been absolutely amazing. Really friendly, professional and responsive. Made a stressful situation easy. Couldn’t have asked for more. He went above and beyond and we will be giving William H Brown future business. Thanks so much.

Dominique · 11 October 2025

★★★★★ 1/5

Google

I experienced what felt like racial discrimination against non-white people. This is very concerning and should be addressed immediately. I definitely don't recommend this place.

Yalı · 11 March 2026

★★★★★ 5/5

Google

Lauren is an absolute assent to her team. Her professionalism and warm and friendly manner are very apparent. She also does what she says she is going to do. All staff that I have dealt with from this office have been very helpful.

Kc · 6 April 2025

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 5/5

Google

Very satisfied with the customer care, attention, and efficiency of this estate agent. They were friendly, approachable and helpful in the difficult situation of me having to sell my sisters house. Special thanks to Tom, with whom I spoke the most.

Melissa · 23 October 2023

★★★★★ 5/5

Google

We recently just rented a property, the whole process was quick and efficient thanks to Lewis and Sam, who have had no problems with getting back to us with our countless queries. Definitely would recommend.

Ruby · 25 February 2024

★★★★★ 5/5

Google

Recently purchased a property, Tom has been fantastic, always phones me back and always on the ball , thanks

Chris · 10 November 2024

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Google

Terri has been exceptional in her communication with me. Has always been available and easy to contact when needed for any questions or queries . Thank you so much!

Benn · 25 May 2024

★★★★★ 5/5

Google

Initially helped by lewis to register and start looking. Very approachable young lad and helpful. Quickly started looking for us and was directly involved all the way through. Great atmosphere in the office itself all staff humble honest and human for once and always wiling to laugh and help their fellow colleagues in the process of renting. Couldn't be happier me and the missus had a really bad experience with another agent just recently and wh brown and its staff gave us no doubt from the get go how much better the services and customer care they provide is was and will I'm sure always will be

GamesSoundAndVision · 26 March 2024

★★★★★ 5/5

Google

Highly recommended no matter what obstacles were encountered they were always there to help especially Terri and Tom

Juliet · 19 November 2024

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 5/5

Google

Have been currently communicating with Teri Scott. She is excellent to deal with, personable, professional and knowledgeable in her field. It is great to have an agent who is genuinely honest and just understands her clients requirements, so thank-you.

Lucky · 5 October 2025

★★★★★ 5/5

Google

Just want to say a massive thank you to Gina for all the help she has given me during a really stressful situation with our property. We have dealt with other local agents in the past and its quite clear Gina is separating herself from the rest!! I would certainly recommend her and the agency to anyone that was looking for one.PositiveProfessionalism

Thurlow · 11 December 2020

★★★★★ 5/5

Google

Robbie who works in the rental team in Great Yarmouth has been fantastic he has helped us through our first BTL property Great knowledge of the market and he gave us the information at the beginning of the process that explained the rental values of our up and coming properties

Sean · 23 October 2022

★★★★★ 5/5

Google

Josh and Lewis were the best staff, managed find me my first property to rent within 10 days of searching. They were always there when needed.

Joseph · 24 June 2024

★★★★★ 5/5

Google

I came abroad to work in NHS, I found the team Chloe, Gina very helpful for finding me fully furnished accommodation which is very difficult to get.Apart from this when ever I needed help she was readily available.Her soft spoken behaviour is praise worthy.Thanks Chloe for all the help.PositiveQuality

Pbbehere · 11 November 2022

★★★★★ 5/5

Google

Robbie was a great help assisting on my search for a buy to let property, has been giving me regular updates with new properties coming to market and providing some very useful information on these properties. Would highly recommend and look forward to working with him in the future.PositiveProfessionalism

Oliver · 23 October 2022