William H Brown Great Yarmouth reviews

★★★★★ 4/5

Google

Been dealing with Tom Smith and what a legend he is. Not only do Tom have the best Tash in Yarmouth, Tom has been extremely helpful with me purchasing my next property. Top lad, thanks

Snoop · 1 October 2024

★★★★★ 5/5

Google

We’ve had a great experience with William H Brown. As first time renters, moving in together from two different counties, they’ve taken all the stress away and been great when responding to any queries or concerns and making the process as smooth as possible. From Lewis, who fit in a viewing very quickly and helped sort our insurance, very promptly and professionally, Thankyou Lewis! Tom M, who has handled any issues we’ve had very quickly, Thankyou Tom and our first inspection with Lauren, who took her time to look at anything we wanted to show her, was very understanding with anything we had to say and was super friendly which made the process much easier, so Thankyou Lauren!

Becky · 17 October 2024

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Google

Used Sam to find and reference a tenant for a property in NR30. Originally went with another agent (I bought through them) who did find a tenant quite quickly but they didn’t come good at completing referencing in a timely manner. Sam is a very tenacious chap and was keen for my business as a new-to-area landlord, promising he could find a good tenant very quickly. After a few weeks, I then instructed Sam and within 1 day the property was let, speedy comms from WHB and so far a very positive experience.

Alex · 23 October 2023

★★★★★ 5/5

Google

Just how it should be done. I cannot speak highly enough of Lewis and Sam. I worked for 15 years within the industry and could not believe how poor a service I had received from a letting agent prior to enquiring about a property listed with WHB. Lewis was on the ball, professional and genuinely wanted to help. I was so impressed with how quickly he dealt with every part from start to finish. Lewis has clearly been taught well by Sam his manager who took over when Lewis had the day off and kept up the prompt proffessional service. Chaps we cannot thank you enough for your help and I have already and will make sure we keep recommending you to everyone. Eric and Candice

Eric · 23 October 2023

★★★★★ 5/5

Google

I've given 5 stars 🌟 🌟 🌟🌟🌟 I honestly believe that it is well earned, too. I was desperately seeking some accommodation and upon being in contact with Sam Ellis at W H Brown. He made this so simple and the easiest journey in moving me and my partner have had. Sam met us at the property the next day. Very friendly, smart, and polite. He was also approachable. Instantly felt like a friend. I mean. After agreeing to take the property, Sam got to work, and within a week, it was ours after doing all the relevant paperwork. We were also dealing with a young man called Lewis. We were updated throughout via emails or telephone. We felt very supported. Moving home is deemed a very stressful process. This has been so different and very enjoyable, actually. I have had many dealings in my life with estate agents, and this branch in Great Yarmouth is by far the best. I had to pop in a couple of times to provide ID and sign the contract. All the agents on the letting side were friendly and welcoming and smiling. It certainly felt a breath of fresh air to walk into such a good atmosphere. There wasn't a grumpy face in sight. Me and my partner cannot thank you all enough. It is now very clear why you all have a wall full of well-earned certificates. They went above and beyond. I am already promoting this business. Thank you, William H Brown, and mainly the staff that are working extremely hard to make people happy and at ease.

Tina · 23 October 2023

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

Great service received from all staff, A special great thanks to Tom Smith Great Yarmouth office for the viewings he conducted on our search to find the right property. A great asset to the company

Graham · 24 June 2024

★★★★★ 5/5

Google

Just like to thank everyone at william H brown, we recieved a fantastic service, special thanks to Tom who helped us so very much, best wishes steve and Diane.

Diane · 22 September 2024

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 1/5

Trustpilot

Deal with William h brown at your peril…

Deal with William h brown at your peril . The motto of the parent company Skipton building society is "Founded on Fairness" but I think it should be "looking after number one".

Stevie · 19 September 2026

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 5/5

Google

I can not fault anyone for the rental experience I have received - as a first timer everyone has been polite, patient, kind and talked me through every step of the way - I am over 100 miles from where I’ll be moving so the team helped locate me the estate agent closest to me and other factors. Everyone has wrapped me up and helped me through the process step by step 💝

Louise · 15 October 2024

★★★★★ 5/5

Google

Excellent service. Erin was professional and courteous.

Marcus · 10 June 2025

★★★★★ 1/5

Google

I just move from north wales. From to. Great yourmoth. And they just send me. Video I say is big company I trust them and t Hey give me Lima that house. Waiting 2 weeks now to sort my issue but they haven’t I’m staying hotel now plz before not paying your deposit agreement just have look house I’m not happy soo still waiting for the Lanlord torn me back !!!

Muhammed · 10 November 2024

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 5/5

Google

Lauren is an absolute assent to her team. Her professionalism and warm and friendly manner are very apparent. She also does what she says she is going to do. All staff that I have dealt with from this office have been very helpful.

Kc · 6 April 2025

★★★★★ 5/5

Google

Very satisfied with the customer care, attention, and efficiency of this estate agent. They were friendly, approachable and helpful in the difficult situation of me having to sell my sisters house. Special thanks to Tom, with whom I spoke the most.

Melissa · 23 October 2023

★★★★★ 5/5

Google

We recently just rented a property, the whole process was quick and efficient thanks to Lewis and Sam, who have had no problems with getting back to us with our countless queries. Definitely would recommend.

Ruby · 25 February 2024

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Google

Recently purchased a property, Tom has been fantastic, always phones me back and always on the ball , thanks

Chris · 10 November 2024

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024