William H Brown Great Yarmouth reviews

★★★★★ 5/5

Google

Sam Ellis arranged for a viewing of a house very quickly for me. He was very friendly, polite, patient and informative even when we took our time and asked so many questions and even though it was in his personal time , he made the phone calls to secure the house for us. He is a credit to the company . Thank you Sam.

Karen · 22 September 2024

★★★★★ 5/5

Google

The whole team have been amazing. From Daniel valuing my house to Teri the Manager liaising with me in all aspects of selling. A massive shout out goes to Lauren the office negotiator, nothing was too much for her from viewing feedback to dealing with solicitors when things got a bit tricky and we thought it wasn’t going to happen. She saved the day completely. I can’t thank the Great Yarmouth team enough. Anyone looking for an estate agent that truly values the customer don’t think of looking anywhere else.

Donna · 19 October 2025

★★★★★ 5/5

Google

I moved into the UK recently and was already scared following reports of how difficult it might be to get a house and all. After series of disappointing messages from estate agents, I tried WH Brown- The best decision ever. Lewis Moore was instrumental from the beginning to end of what has been a wonderful experience- the professionalism top notch, availability and prompt responses to my many questions. I couldn’t have asked for a better estate agent. Thank You, Lewis and the entire WH Brown team

Ibukun · 23 October 2023

★★★★★ 5/5

Google

This was my first time moving home after about 6 years. The actual process is not an easy one without any doubt. The only thing I didn't had to worry about was finding the new property and the processes until signing the agreement was in place. Initial contact was with Sam who was really helpful to start the process of finding the property. Thank you Sam for your help. Then it was Lewis Moore with whom I got the viewing arranged and everything until I received the Keys to the new property. Lewis went above and beyond during the whole process, he made sure all my questions are answered. Sometimes I had to message him out of his working hours and he did reply me then and there to help with my queries. Want to say, he was extremely helpful. Thank you Lewis. My whole experience with WH Brown Estates was a great one, I hope, that will be the same in the future as well. So a 5 star, and the credit goes to Lewis.

Issac · 23 October 2023

★★★★★ 5/5

Google

Being new and looking for a new place to settle in comes handy with lots of anxiety. I was in such state until I got a referral from one of my colleagues to engage Lewis and the William Brown team to get an accomodations. Lewis was resourceful since the initial engagement, timely communication as well as offering options that suits my preference are some of the most outstanding support I received from him. He is happy to respond to the inquiries even beyond his working hours and was particularly patient and flexible enough to allow me to view the property after he noticed I was held up at work. For this reason it's a 5* for me.

James · 23 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

Working with this agency has been an absolute pleasure from start to finish. Their team is professional, responsive, and truly dedicated to delivering outstanding results. They took the time to understand our needs, communicated clearly throughout the entire process, and consistently went above and beyond our expectations. What stood out the most was their attention to detail and commitment to quality. Every step was handled with care, and they made us feel like a top priority. It’s clear they take great pride in what they do. We’ve seen real, measurable results and couldn’t be happier with the experience. I highly recommend this agency to anyone looking for a reliable, knowledgeable, and passionate team. We look forward to continuing our partnership!

Alvydas · 26 September 2025

★★★★★ 5/5

Google

I have to say dealing with William H Brown as new tenants. In finding us a new place where we wanted and how they have treated us has been nothing short of amazing. Between Sam and Lewis made this easy and moved in today to find so many gifts and little surprises. Very happy tenants can't recommend enough and thank you for making this an easy move for us and a happy one

Andy · 25 February 2024

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 5/5

Google

We had a really good experience with W H Brown in the purchase of our house in Hemsby. Especially the service we received from Tom Smith. He answered all my queries promptly and without hesitation. He made everything run smoothly and ensured that we had a trouble free process from start to finish. Thank you Tom. Brendan and Martina

Ben · 15 October 2024

★★★★★ 5/5

Google

We had a really good experience with W H Brown in the purchase of our house in Hemsby. Especially the service we received from Tom Smith. He answered all my queries promptly and without hesitation. He made everything run smoothly and ensured that we had a trouble free process from start to finish. Thank you Tom. Brendan and Martina

Brendan · 13 October 2024

★★★★★ 5/5

Google

Hi I have been in touch with William h brown Great Yarmouth about a property they have up for sale but I can’t buy through them as I’ve viewed it through another agent, but these have gone to the end of the Earth to help us. I can’t thank Terry and her team enough. I would definitely recommend them if I could give more than five stars, I would

Tracey · 26 March 2024

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 4/5

Google

Lovely property, as we are trying to downsize, we found the property bigger than expressed in the agents pictures, also we are trying to get a property closer to the beach than the one viewed today. I would also add, we found it quite inconvenient, that everything about the property eg gas, electric “ ask the agent”, why can’t it be stated in the description of the property so we can see before the visit. Please thank the owner as she was very welcoming and answered all our questions and wish all the best for the future

Julie · 9 August 2025

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024

★★★★★ 4/5

Trustpilot

Could not have had better service

Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received

Karen · 16 December 2024

★★★★★ 5/5

Google

A brilliant service from the Great Yarmouth team. Would highly recommend. They went above and beyond to complete our sale, and also helped push through the related purchase. In particular Dan and Teri did so much to help, especially at the end when a complicated situation arose with solicitors. Thank you!

Donna · 3 November 2024

★★★★★ 1/5

Trustpilot

Useless, uncommunicative liars who are after your money.

There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.

Kevin · 15 December 2024

★★★★★ 1/5

Trustpilot

Diddled me OUT OF MY LIFE SAVINGS!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

Level · 22 April 2026