Every review we hold for the Great Shelford office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleThe overall process of renting a property with Tucker & Gardner was satisfactory. There were some glitches and hiccups in the beginning, but mostly that was due to miscommunication with the landlord, some initial conditions were changed. After that everything went well, all tasks were performed professionally, all unexpected shifts were handled in a timely manner. Thanks for the assistance to the Tucker & Gardner team!
Peter · 7 July 2020
Agent replied · 7 July 2023
Hi Peter,
Thank you for your kind comments and review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleZita is a great agent. She helped me rent my flat as quickly as possible with the price I wanted. She is very responsive in answering my emails. I would recommend Zita as an agent.
Poe · 26 February 2024
Agent replied · 24 August 2024
Many thanks Poe for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMe and my wife were looking for a property to rent and I'm glad we managed to find one through the help of Tucker Gardner. The staff were friendly and helpful. Worth mentioning was Harry who assisted us in our application and in renting the place. He also responds to our queries in time and assisted us in moving to the property. Thank you for the assistance.
Joseph · 11 October 2024
Agent replied · 24 August 2024
Many thanks for the great 5* review and your kind words Joseph. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI rented a property in April 2024 through this agency and had a really good experience. Harry Jones was extremely helpful, and the process was smooth and easy.
Michael · 26 April 2024
Agent replied · 24 August 2024
Thank you for your glowing 5* review Michael Nedzelsky. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt has been a pleasure dealing with Tucker Gardner Lettings in Great Shelford. Marley is incredibly professional, knowledgeable and personable. He has provided great communication during all stages of the rental process and been incredibly efficient and responsive. I would highly recommend Marley and the rest of the team.
Tala · 10 September 2022
Agent replied · 7 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI wish to thank Eoin Boylan from Tucker Gardner Gt Shelford for his excellent service. He understood all my requirements, made helpful suggestions and relevant comments. It was a pleasure to have him value my property with efficiency and professionalism. I would certainly recommend Tucker Gardener. Thank you
Francis · 7 July 2022
Agent replied · 7 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleI were with them as they are advertising a property I want to buy. They were very good showing me the property. They were very hard to get hold of by telephone. I have made two offers which were deemed low, this may be realtive and one shall accept. What kill it for me is the property is still available despite they said it was sold to someone else almost a month ago, moreover, i have no evidence that the owner have seen the offers I made, normally other companies send formal letters, no log or follow up on their system which other companies will allow one to do online. It seems to me like I were dismissed or excluded for something I have done which I am not aware of. As I were always chasing them despite being the buyer which something I have no explanation of.
Islam · 14 November 2023
Agent replied · 28 November 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI rent a property manager by them and they do the bare minimum. They let the electrical certificate near expire before contacting me to arrange the inspection. It has expired by the time they got somebody booked in. I had an issue with their bank refusing a payment (the money was in my account and waiting to go) and I had to chase them a week to get them to take the payment. In the meantime they had credit control ask me why I hadn't paid and threaten me with fines and interest. They really don't seem to care about their tenants, I would avoid them if I had the choice.
Dan · 14 November 2023
Agent replied · 28 November 2023
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt has been a pleasure dealing with Tucker Gardner Lettings in Great Shelford. Jessica Black is incredibly professional, knowledgeable and personable.
She has provided great communication and been incredibly efficient and responsive.
Jessica, thank you
Maryna · 25 August 2023
Agent replied · 24 August 2024
Thank you for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleHarry Jones has been very helpful throughout the process of letting the property. He always provided a prompt response. Thank you Tucker Gardner
Furqaan · 26 April 2024
Agent replied · 24 August 2024
Thank you for your excellent 5* review Furqaan Mohammed. Kind regards, Lucy, Customer Relations.
★★★★★ 3/5
GoogleHad a very up and down relationship with tucker Gardner at the beginning but once Adam shackman took over my sale things picked up and he was friendly and amazing
Tricia · 23 October 2025
Agent replied · 24 August 2024
Many thanks Tricia Street for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleDisappointing. Had a valuation booked and had arranged a days work from home accordingly with good notice. Tucker Gardner cancelled the same morning of the valuation due to Tucker Gardner double booking themselves. Unfortunately it appears quite unprofessional and not a good sign for future reliability and organisation. I won’t be rebooking. Obviously I can’t comment on their capability once appointed.
Kate · 11 October 2024
Agent replied · 22 October 2024
Hi Kate,
Thank you for sharing your feedback. I apologize for the inconvenience caused by the cancellation of your valuation appointment. Please contact us at review@countrywide.co.uk so we can address your concerns further.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleHaving missed out on a property we discussed with Megan what out requirements were, a couple of weeks later she reached out to us with a property which was perfect in every way. Its because of her we are finally moving after a long process of trying. Thank you Megan.PositiveQuality, Professionalism
Daniel · 25 August 2021
Agent replied · 7 July 2023
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe had the pleasure of being helped by Sophie at Tucker Gardner in our move to Cambridge. She went far and beyond the call of duty in finding us a home, securing it and then helping with the move in. The best service we have had at an estate agency.PositiveResponsiveness, Professionalism
Douglas · 25 August 2021
Agent replied · 7 July 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTucker Gardner Sales and Letting Agents Great Shelford was of great help in finding and finalizing a property for letting. The whole process was completed in less than a week with swift response to all the queries. Thank you Tucker Gardner for all the help.
Vivek · 7 July 2022
Agent replied · 7 July 2023
Thank you for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI wish to thank Deborah and Sophie for their fantastic work arranging the let of our flat recently. Adam, too, was most helpful.
In addition, I also want to say how very professional they have been in the past when they have dealt with tenants and tradesmen with utmost efficiency. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
MALINI · 25 August 2020
Agent replied · 7 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
★★★★★ 1/5
GooglePeople looking for rent. They are not for you. Very dishonest and unhelpful. They will show you properties but I can guarantee you will never get them. They wasted my time on numerous occasions by showing me properties which they knew were going for sale rather than renting. I traveled 3 hours to see it and got my time wasted and costed me a fortune. So please find your selfies other more honest and helpful letting agencies to help you.
Aditi · 30 August 2023
Agent replied · 29 October 2023
Hello Aditi, Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Scott @ Customer Care
★★★★★ 4/5
GoogleI just now took rented property from Tucker gardner, I must tell Zita, David, Lilly and whole team is quite helpful for me and they are quite supportive and helped me in each and every step.
Rohit · 23 July 2025
Agent replied · 23 April 2026
Hello Rohit,
Thank you for sharing your experience with us. We're delighted to hear that Zita, David, Lilly, and the entire team were able to support you throughout the process.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a wonderful experience with Tucker Gardner for viewing a property of my interest and booking for the tenancy of the places I viewed. Thank you !
Shreyas · 11 October 2025
Agent replied · 11 October 2026
Hello Shreyas, thank you for your fantastic 5* review! We're thrilled to hear that you had a wonderful experience with Tucker Gardner. If you need any further assistance, feel free to reach out. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleIt has been a pleasure dealing with Tucker Gardner Lettings in Great Shelford. Jessica Black is incredibly professional, knowledgeable and personable.
She has provided great communication and been incredibly efficient and responsive.
Jessica, thank you
Марина · 8 April 2023
Agent replied · 7 July 2023
Thank you for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleMegan was simply amazing and kept me up to date at all stages of the process. She was completely professional AND friendly, and made the process a great experience. Thank you so very much Megan ... and thank you Tucker Gardner. I really appreciate it. MikePositiveResponsiveness, Professionalism
Scrooge · 25 August 2021
Agent replied · 7 July 2023
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust want to say Liam was of the best help I could get. Very professional and helpful.
Jonathan · 26 April 2024
Agent replied · 24 August 2024
HI Jonathan, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleI’ve been looking to rent in Cambridge and Marley was excellent from day one. All paperwork and forms were done online and very quickly which made the process fast and hassle free! Definitely recommend
Sophie · 7 February 2023
Agent replied · 7 July 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs someone who’s new to renting/properties I was feeling a bit nervous about the whole process, but Jessica Black made me feel so welcomed and confident throughout it all!
Saskia · 30 June 2023
Agent replied · 7 July 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.