Trusted Agent profile

Tucker Gardner Great Shelford reviews

4.4

★★★★★ Great

158 reviews across 1 platform

48-50 Woollards Lane, Great Shelford CB22 5LZ

Tucker Gardner's Great Shelford office at 48-50 Woollards Lane is rated 4.4 out of 5 across 158 reviews on 1 platform, including 158 Google reviews rated 4.4. Checked 9 October 2026.

Google logo

4.4 / 5

158

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Great Shelford office, from every platform, shown as written. First names only.

5/5

Google

Liam played a crucial role in helping my family and me secure our property in Hauxton. From the moment we contacted him, he was incredibly responsive, guiding us through every step of the process with professionalism and a friendly demeanor. Thanks to his efficient support, we were able to move into our new home within a week of initially viewing it. Liam's dedication and expertise made us feel comfortable and assured throughout, and we truly appreciate his outstanding work.

Pamela · 25 July 2024

Agent replied · 24 August 2024

Thank you for your 5* review Pamela. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

I had a great experience working with Zita (Lettings Manager) and Ellie Jennings (Lettings Negotiator) at Tucker Gardner - Great Shelford branch.. They quickly found the right tenant for my property and made the whole process smooth and …

George · 22 November 2025

Agent replied · 7 July 2023

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I’m very pleased with Tucker Gardner Sales Great Shelford's service of helping us find our first house to buy, especially Adam Shackman and Thapelo Kobe. Adam and Thapelo are such kind and helpful sales team members, and took effective corrective action when complexities came up. I'm appreciated with their professional and high efficiency work. Highly recommended!

N · 1 October 2024

5/5

Google

Jessica Black helped as to move into the property at Hauxton very comfortably and amicably. She was always instantly responsive, and showed immense concern that we have everything required at the property. All legal stuff (referencing, zero deposit, rent payments, etc.) were done very quickly and at appropriate times. Everything was a very hassle-free process.

Sukrit · 11 August 2022

Agent replied · 7 July 2023

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

4/5

Google

Harry was very easy to work with and answered all my questions professionally and kindly. I have now just moved in and it's gone very smoothly - thanks to Harry and Great Shelford team!

Katie · 27 March 2024

Agent replied · 24 August 2024

Many thanks Katie Connan for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

Zita is a great agent. She helped me rent my flat as quickly as possible with the price I wanted. She is very responsive in answering my emails. I would recommend Zita as an agent.

Poe · 26 February 2024

Agent replied · 24 August 2024

Many thanks Poe for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

4/5

Google

The overall process of renting a property with Tucker & Gardner was satisfactory. There were some glitches and hiccups in the beginning, but mostly that was due to miscommunication with the landlord, some initial conditions were changed. After that everything went well, all tasks were performed professionally, all unexpected shifts were handled in a timely manner. Thanks for the assistance to the Tucker & Gardner team!

Peter · 7 July 2020

Agent replied · 7 July 2023

Hi Peter, Thank you for your kind comments and review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)

1/5

Google

Three years ago I used tucker gardner shelford to sell my house and they were brilliant. They’ve had a change of staff since and they are terrible! I initially had a “valuation” by the most arrogant man I’ve ever met so I declined their …

Michaela · 23 August 2025

Agent replied · 23 April 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk … More

5/5

Google

I rented a property in April 2024 through this agency and had a really good experience. Harry Jones was extremely helpful, and the process was smooth and easy.

Michael · 26 April 2024

Agent replied · 24 August 2024

Thank you for your glowing 5* review Michael Nedzelsky. Kind regards, Lucy, Customer Relations.

5/5

Google

It has been a pleasure dealing with Tucker Gardner Lettings in Great Shelford. Marley is incredibly professional, knowledgeable and personable. He has provided great communication during all stages of the rental process and been incredibly efficient and responsive. I would highly recommend Marley and the rest of the team.

Tala · 10 September 2022

Agent replied · 7 July 2023

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I wish to thank Eoin Boylan from Tucker Gardner Gt Shelford for his excellent service. He understood all my requirements, made helpful suggestions and relevant comments. It was a pleasure to have him value my property with efficiency and professionalism. I would certainly recommend Tucker Gardener. Thank you

Francis · 7 July 2022

Agent replied · 7 July 2023

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

2/5

Google

I were with them as they are advertising a property I want to buy. They were very good showing me the property. They were very hard to get hold of by telephone. I have made two offers which were deemed low, this may be realtive and one shall accept. What kill it for me is the property is still available despite they said it was sold to someone else almost a month ago, moreover, i have no evidence that the owner have seen the offers I made, normally other companies send formal letters, no log or follow up on their system which other companies will allow one to do online. It seems to me like I were dismissed or excluded for something I have done which I am not aware of. As I were always chasing them despite being the buyer which something I have no explanation of.

Islam · 14 November 2023

Agent replied · 28 November 2023

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

I rent a property manager by them and they do the bare minimum. They let the electrical certificate near expire before contacting me to arrange the inspection. It has expired by the time they got somebody booked in. I had an issue with their bank refusing a payment (the money was in my account and waiting to go) and I had to chase them a week to get them to take the payment. In the meantime they had credit control ask me why I hadn't paid and threaten me with fines and interest. They really don't seem to care about their tenants, I would avoid them if I had the choice.

Dan · 14 November 2023

Agent replied · 28 November 2023

Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.

5/5

Google

It has been a pleasure dealing with Tucker Gardner Lettings in Great Shelford. Jessica Black is incredibly professional, knowledgeable and personable. She has provided great communication and been incredibly efficient and responsive. Jessica, thank you

Maryna · 25 August 2023

Agent replied · 24 August 2024

Thank you for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.

5/5

Google

Me and my wife were looking for a property to rent and I'm glad we managed to find one through the help of Tucker Gardner. The staff were friendly and helpful. Worth mentioning was Harry who assisted us in our application and in renting the place. He also responds to our queries in time and assisted us in moving to the property. Thank you for the assistance.

Joseph · 25 July 2024

Agent replied · 24 August 2024

Many thanks for the great 5* review and your kind words Joseph. Best wishes, Lucy, Customer Relations.

5/5

Google

Harry Jones has been very helpful throughout the process of letting the property. He always provided a prompt response. Thank you Tucker Gardner

Furqaan · 26 April 2024

Agent replied · 24 August 2024

Thank you for your excellent 5* review Furqaan Mohammed. Kind regards, Lucy, Customer Relations.

3/5

Google

Had a very up and down relationship with tucker Gardner at the beginning but once Adam shackman took over my sale things picked up and he was friendly and amazing

Tricia · 23 October 2025

Agent replied · 24 August 2024

Many thanks Tricia Street for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

Disappointing. Had a valuation booked and had arranged a days work from home accordingly with good notice. Tucker Gardner cancelled the same morning of the valuation due to Tucker Gardner double booking themselves. Unfortunately it appears quite unprofessional and not a good sign for future reliability and organisation. I won’t be rebooking. Obviously I can’t comment on their capability once appointed.

Kate · 1 October 2024

Agent replied · 22 October 2024

Hi Kate, Thank you for sharing your feedback. I apologize for the inconvenience caused by the cancellation of your valuation appointment. Please contact us at review@countrywide.co.uk so we can address your concerns further. Best regards, Lucy, Customer Relations Team

5/5

Google

Having missed out on a property we discussed with Megan what out requirements were, a couple of weeks later she reached out to us with a property which was perfect in every way. Its because of her we are finally moving after a long process of trying. Thank you Megan.PositiveQuality, Professionalism

Daniel · 25 August 2021

Agent replied · 7 July 2023

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

We had the pleasure of being helped by Sophie at Tucker Gardner in our move to Cambridge. She went far and beyond the call of duty in finding us a home, securing it and then helping with the move in. The best service we have had at an estate agency.PositiveResponsiveness, Professionalism

Douglas · 25 August 2021

Agent replied · 7 July 2023

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Tucker Gardner Sales and Letting Agents Great Shelford was of great help in finding and finalizing a property for letting. The whole process was completed in less than a week with swift response to all the queries. Thank you Tucker Gardner for all the help.

Vivek · 7 July 2022

Agent replied · 7 July 2023

Thank you for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I wish to thank Deborah and Sophie for their fantastic work arranging the let of our flat recently. Adam, too, was most helpful. In addition, I also want to say how very professional they have been in the past when they have dealt with tenants and tradesmen with utmost efficiency. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

MALINI · 25 August 2020

Agent replied · 7 July 2023

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

1/5

Google

People looking for rent. They are not for you. Very dishonest and unhelpful. They will show you properties but I can guarantee you will never get them. They wasted my time on numerous occasions by showing me properties which they knew were going for sale rather than renting. I traveled 3 hours to see it and got my time wasted and costed me a fortune. So please find your selfies other more honest and helpful letting agencies to help you.

Aditi · 30 August 2023

Agent replied · 29 October 2023

Hello Aditi, Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Scott @ Customer Care

4/5

Google

I just now took rented property from Tucker gardner, I must tell Zita, David, Lilly and whole team is quite helpful for me and they are quite supportive and helped me in each and every step.

Rohit · 23 July 2025

Agent replied · 23 April 2026

Hello Rohit, Thank you for sharing your experience with us. We're delighted to hear that … More

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Tucker Gardner's Google reviewsLeave Tucker Gardner a review

Questions about Tucker Gardner Great Shelford

How many reviews does Tucker Gardner Great Shelford have?

Tucker Gardner's Great Shelford office has 158 reviews across 1 platform: 158 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Tucker Gardner Great Shelford's rating?

Tucker Gardner Great Shelford is rated 4.4 out of 5 across all 158 reviews, and 4.4 out of 5 on Google from 158 reviews, checked 9 October 2026.

Where is Tucker Gardner's Great Shelford office?

Tucker Gardner Great Shelford, 48-50 Woollards Lane, Great Shelford CB22 5LZ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.