Tucker Gardner Great Shelford reviews

★★★★★ 5/5

Google

I landed up in UK on 24th May 2019 with my family and without having a confirmed accommodation. I was in preliminary discussion with a charming lady (Miss Deborah Hunt) from Tucker Gardner over phone from India. But on arrival I realised that It was a complete mess as some of my documents were in US and were getting delayed. I was thinking of returning to India and may come back after a month. With little hope I reached Tucker Gardner’s Great Shelford office. And there we met Deborah who made everything so easy and soothing for us. She made us feel at home. She was so supportive and took absolutely every step to help us. She was so humane and had that personal touch that within minutes we felt in a comfortable zone. She is one of the best and sincere employee I have seen in UK. Every time we called her she ll be there for us even if it wasn’t her domain. She ll direct it to the concerned person. The story didn’t end here, when we left the property I didn’t close the direct debit and there was an overpaid rent for about a month. I tried many numbers and mails but all in vein and finally I wrote to Deborah knowing that it is not her domain but she as usual took my request to a logical conclusion. I have absolutely no doubt that an employee like her is an asset for any company. No agency is 5 star or 1 star with its infrastructure alone but it is employee like her which makes them the best or the worst. The only regret I have is that I couldn’t see her on the last day but I would always remember her in my prayers. Deborah Hunt is an angel with human face and we wish her all the best in her life. Keep touching humans with your virtues……PositiveResponsiveness, Quality, Professionalism

Shiraz · 25 August 2022

★★★★★ 5/5

Google

I rented out my property with Deborah at Great Shelford Tucker Gardner earlier this month and I am absolutely impressed with the service I received. Deborah was 100% professional and very responsive to messages. I just couldn't have asked for more from a lettings agent. She took the initiative when I wasn't sure what to do, she was calm in the face of a tight deadline, she was completely in control of the whole process and her experience greatly shone through. Deborah is the sort of person who gives estate agents a good name. I feel very lucky to have picked her to rent out my house and I will not look anywhere else when it's time for my house to go on the market again. Thank you!PositiveResponsiveness, Professionalism

M · 25 August 2022

★★★★★ 5/5

Google

Megan has been amazing during our process of trying to find the right property to rent. Although we missed out on one property, she not only phoned to tell me about another property that had become available again, she then went on to tell us about the property we will be moving in to. From the first phone call Megan has been amazing. Friendly and professional, open and honest. By far the the best experience I have had with a letting agent. We are looking forward to moving in and renting via Megan and Tucker Gardner. Thank you so much for all your help Megan.PositiveResponsiveness, Quality, Professionalism

Alexandra · 25 August 2022

★★★★★ 5/5

Google

Libby has been very efficient with the letting of our property. Thank you!

Catherine · 27 November 2025

★★★★★ 5/5

Google

As a relocator back to the U.K. it wasn't easy finding a home or dealing with all the red tape, contracts or applications to rent. However, with Megan to assist us and guide us it made life a lot easier. Megan was always very patient and has a pleasant nature. Emails were responded to immediately and she always had the time to explain things to us with a smile, (& I had quite a few queries!!!). We are very happy in our new home. Thank you Megan Not forgetting... i would also like to thank Deborah who also assisted us with our move.

Julie · 7 July 2022

★★★★★ 5/5

Google

Liam from Tucker Gardner, Great Shelford, has been exceptional in assisting us with our new rental property. He answers any questions you may have promptly, and is always there to help. Thanks so much to Liam and the Tucker Gardner team for all your help. We’re very happy in our new home :-)

Chelsea · 25 June 2024

★★★★★ 5/5

Google

Getting great support from Lee Jones at Tucker Gardner as we navigate moving my Dad to a more suitable property. Lee was really conscious of what we needed for Dad has gone the extra mile to find somewhere suitable and make the process as stress free as possible for Dad. Much appreciated!

Elly · 26 May 2024

★★★★★ 4/5

Google

I had a very good experience with Liam from Tucker Gardner. Liam was very responsive to all my questions on phone or email. I asked him to finish all the steps very quickly as I wanted to move in very soon. Indeed, the referencing, the zero deposit and agreement were completed quickly and I could move in within almost one week or less including some delay from my side as well. Thank you Liam and thanks to Harry as well for helping with the move on Saturday as I was busy during the week and also helped me test the smoke alarms. My only concern is that Tucker Gardener was not initially aware of few important details about the property such as which council it belongs to.

Ahmed · 25 June 2024

★★★★★ 1/5

Google

Rude, unhelpful, incompetent and negligent. The troubles start when you move out. Utterly terrible at communicating, emails just bounce back due to inboxes being full so don't expect a reply let alone for anyone to receive your emails. Heather is the worst, combative, rude and unhelpful, massive waste of your time trying to get anything resolved through her. This was a massive shame as our initial experiences and those during the majority of our tenancy were fine dealing with Tucker Gardner. The agency lost our contract, our inventory but had no qualms making claims based on documents they didn't have. It has taken us over 6 months (!!!) to get our deposit back due to their utter incompetence. So if you hope to use your deposit urgently after you plan to move avoid them like the plague.NegativeResponsiveness, Quality, Professionalism, Value

Andras · 25 August 2021

★★★★★ 4/5

Google

We recently purchased a house with Tucker Gardener and it was a positive experience. Thapelo helped us throughout the process and was always available through email and phone. We found him very straight forward and always eager to help. Thanks Thapelo and Adam for making this a wonderful experience.

Yousuf · 26 May 2024

★★★★★ 5/5

Google

From start to finish Zita Goldie and her team Lilly and Victoria were very helpful and managed the rental of my property to highest standard .Would highly recommend Tucker Gardner for their professional service.

Deepak · 15 January 2025

★★★★★ 1/5

Google

I would leave this company no stars A few words come to mind robbery not trust worthy they pushed me to leave a deposit so I don’t loose a property and then kept my deposit Jessica was useless and can’t believe she got a job no idea about anything now keeping hundreds of pound of my money and said I will not get my money back do not ever use this company

Tim · 11 August 2022

★★★★★ 5/5

Google

I called TuckerGardner and spoke to Joanna about potentially renting out my house next year. She was really helpful and knowledgeable and was very patient with all of my questions. I’ve never rented a house before and needed lots of advice. I will definitely be using TuckerGardner in the future and will recommend them to anybody else thinking about becoming a landlord.

Laura · 13 July 2023

★★★★★ 5/5

Google

Liam was our estate agent when we recently were looking for a property. He was attentive, always available, prompt, very p[professional and absolutely a joy to have as our agent. I cannot speak of him highly enough, an absolute star!

Craig · 22 September 2024

★★★★★ 5/5

Google

We had find our first rented property in the UK with Tucker Gardner agency. Luckily we have been negotiated by Marley Ugarte-Edwards who explained all details and lead us to successful letting agreement. Thank you Marley, for great job and support during the whole process till the move in. Hope that the letting period with Tucker Gardner will be as smooth as the signing process.

Roman · 9 March 2023

★★★★★ 4/5

Google

I have been renting a property for the last 2 year. I am so much greatful for the service given by the team . Specially appreciate the service of Patricia Cheng in the property management team... for her timely help and consideration . She is amazing in dealing with her customers and she is an asset for you -tucker gardner. Thanks to Deborah hunt too

Ancy · 9 November 2022

★★★★★ 5/5

Google

Jessica Black has been excellent throughout the process of finding a place to rent. She was friendly at viewings and we are so grateful to her for helping us find this house after plans didn't work out with the first property we applied for. She always responds promptly and professionally to our emails, and has been able to help with all of our queries.

Millie-Jane · 10 October 2022

★★★★★ 5/5

Google

Tucker Gardner have been a great letting agent. All above board and straightforward. Marley has been invaluable and professional in his position. A friendly manner and very knowledgeable and able to answer questions. Moreover Deborah has been an absolute legend too over the years. The staff at tucker gardener are very genuine, helpful, friendly and professional. I can not recommend highly enough. 5*

Liam · 9 November 2022

★★★★★ 5/5

Google

Thank you Ben, Rebecca and Jamie for each of your parts in bringing our Buy to Let house sale to a satisfactory conclusion last week. Despite me being the other side of the country, you managed the whole process with skill and professionalism regularly keeping me in touch along the way. Strongly recommend their services. Will be back next year when we attempt to sell another BTL. Thank you againPositiveResponsiveness, Professionalism

Jonathan · 25 August 2021

★★★★★ 5/5

Google

Rented with no quibbles. Off course i did it up for up to the standard. They are way too professional than other’s agent. Informative in terms of viewing/who’s who coming in and out on your property which i love. Thank you Harry and Zita.

Honey · 26 February 2024

★★★★★ 5/5

Google

It was a pleasant experience dealing with Liam. I was a bit apprehensive dealing with Tucker Gardener given the negative reviews online but Liam was very cooperative and helpful throughout the whole letting process. Overall the move went smoothly.

Ravi · 26 April 2024

★★★★★ 5/5

Google

We are delighted to share our experience with Tucker Gardener, and we wish to extend a special thank you to the agent who assisted us, Ellie. Ellie truly sets a benchmark for professionalism and client care. Throughout our …

Likhil · 22 December 2025

★★★★★ 5/5

Google

Sophie has been amazing from the begin to the end. The whole process was made very easy and stress free. We were kept in the loop at each stage and felt very looked after. Thank you so much Sophie for your amazing work. Wishing you all the best in the future.

Rebecca · 30 June 2023

★★★★★ 5/5

Google

Zita and Harry were amazing and so helpful organising our tenants contract ,EPC , etc . Will certainly go back to Tuckers( Countrywise) letting agents again. Thank you

Hilary · 22 September 2024