Jones and Chapman Greasby reviews

★★★★★ 1/5

Trustpilot

Disgusting and Dishonest service

Tried FOUR TIMES to meet with one of their mortgage advisors just so we could get a viewing and they flaked out EVERY TIME, what a complete waste of time not to mention money we spent on travelling to their office. Then they have the nerve to send us adverts for other properties that 'we may be interested in', making this whole experience reek of a bait and switch. If you, reading this right now are the said mortgage advisor or had any part to play in this then I hope you are ashamed of yourself for brazenly messing us around and the absolute least you could do is compensate us for the time and money wasted.

Don't · 30 October 2021

★★★★★ 1/5

Trustpilot

I'm trying to buy a property in Liverpool

I'm trying to buy a property in Liverpool. I had agreed to meet a mortgage advisor with J&C but, having had three similar quotes, decided one more wasn't necessary. I didn't hear from J&C again despite calling and emailing about properties. I finally got a response. This was after a week of a few attempts to make contact. I was told the property I wanted to view had been sold already to a priority buyer - meaning someone who had met with the J&C mortgage advisor. I explained that I didn't need a mortgage. It became clear the mortgage advisor is considered a necessity if wanting to purchase through J&C. I have never been sent a property by J&C and have not managed to arrange a viewing with them. It's clearly a waste of my time (as a first time buyer with a mortgage in principle in place) to use this estate agent. I just want to buy a property from an estate agent and I don't need a mortgage. TL;DR J&C isn't interested in you as a buyer unless you see their mortgage advisor

Rachel · 24 September 2021

★★★★★ 1/5

Trustpilot

Avoid

Avoid. I would never use them again. There must be a reason that only a few people using this estate agent. Sold our house 15k less than the asking price and they said to me we have sold our house at a 'good price'. I didn't get my money back for marketing package cost as promised. Very lay back estate agent, offer accepted and I didn't receive the letter confirmation until 2 weeks after. They didn't do the ID check of the buyer until days after. From my experience, I would not believe whatever they said.

Emily · 21 September 2021

★★★★★ 1/5

Trustpilot

I received poor service from west kirby office

Rang and arranged for evaluation. To begin with a member of staff from west kirby office arrived late. Then rather than give me the evaluation said he would let me know. 24 hours later ive heard nothing. By the way we are selling 2 houses at same time . I rang again and was told they would get back to me , which they didnt. My experience has been no communication and poor service and due to this jc have lost sale of two houses

Frenchy · 30 March 2021

★★★★★ 1/5

Trustpilot

*Avoid this estate agents* at all costs…

*Avoid this estate agents* at all costs They are refusing to release my sons deposit the landlord doesn’t live in the country, and has not reported any problems yet this company still doesn’t release his deposit

Lynzi · 14 November 2024

★★★★★ 5/5

Google

The entire team at Jones and Chapman sold our house very quickly. Everything was done very professionally and efficiently. Thank you to Claire, Jackie and Beth.PositiveResponsiveness, Quality, Professionalism, Value

Mujibur · 27 August 2021

★★★★★ 4/5

Trustpilot

Friendly service by the team

Friendly service by the team. Took a while to sell my property only because the buyer pulled out and had to find another buyer. Apart from that service was reasonable. They do have a solicitor they recommend. Home property lawyers. Who prices was very responsible. Has many direct emails with no extra charges which I was happy with as I did have a number of emails with selling my property the first time. So want to thank them too.

Customer · 4 April 2021

★★★★★ 1/5

Trustpilot

Absolutely horrible

Absolutely horrible! They show absolutely no care in the world for their tenants! They forget whay they speak to you, they ignore you, and they don't seem to want to respect their contracts. Just for reference, I reported some relatively easy to fix maintentance issues 2 months ago and they still haven't been solved. They are just the worst! Stay away from them if you value your sanity

Răzvan · 1 November 2022

★★★★★ 5/5

Google

Ben, Jackie and Claire were brilliant in getting our house on the market and finding a buyer. They kept us updated throughout, answering any questions we had along the way. We would definitely use them again.

Andy · 13 June 2019

★★★★★ 1/5

Trustpilot

Allerton Branch - Go elsewhere

I used the Allerton Branch to handle the sale of a property. From the offset, the service was poor. The ladies in the office were clueless, unhelpful and lacked professionalism.

Kerry · 25 January 2025

★★★★★ 1/5

Trustpilot

I am writing this review as a potential Frustrated Purchaser

I am writing this review as a potential purchaser of a house on their site, the house was setup on a “modern auction”, which is short for “estate agent gets a lot of money and everyone else involved either gets less or pays more”. However my feedback is not based on that it’s about the complete lack of transparency of the purchase process or aspect of it.. The property sale page mentions it being sold under “modern auction” and refers to T&C.. and that where it ends with a reference, I searched the site there is no mention of “modern auction” anywhere about from the page where it’s, not what this means including..When the sale isWhat the terms of the sale areLegal pack availability (if any)The cost of the process...Nothing zip zero.. lack of transparency... just a bit but here is the kicker we were told twice VERBALLY only. That the fee was £6k... ( this is on a house with a “guide price of 63k ) no details on whether this was including or excluding VAT. However since it not written down anywhere on the site It could be a arbitrary figure.The “modern auction” is a rip off at the best of times and is under investigation by trading standards, due to lack of transparency. However Jones and Chapman if you are reading this please not there is a huge difference between lack of transparency, and no transparency with no supporting information available on you primary sales portal.

Simon · 29 July 2020

★★★★★ 1/5

Trustpilot

Cowboys

Put house on the market and paid for the overpriced package.Signed contract , monies handed over then that was that. 3 viewings all carried out by me. I was promised an open house, booked a weekend away, never did i hear nor see sales man again once monies exchanged his words were " it's in our interest to find you somewhere to move to" , not even one contact , suggestion or follow up. Put in a complaint it was ignored. Took house off the market. Them some months later received a glossy brochure through the door with my house plastered all over the front as sold subject to terms. All my photos were on leaflet and these were distributed throughout the neighbourhood with no authorisation from me.They offered £50 , they breached their own contract.I didn't take the £50. I would not recommend them.

Amanda · 25 March 2020

★★★★★ 1/5

Trustpilot

The staff member Ellie is extremely…

The staff member Ellie is extremely rude! She herself has put me off using Jones and Chapman for life

Michael · 23 July 2022

★★★★★ 2/5

Trustpilot

I put my house up for sale with Jones…

I put my house up for sale with Jones and chapman the sales rep valued it but I only got a sale less than £10,000 can’t say they were working for me they are working for the buyer I was asked to put ups ‘good’ review, sorry I can’t. After 4 months I’m still.angry that you got me to sell my property under the asking price 2 stars is actually too good for you

Gaynor · 3 April 2021

★★★★★ 5/5

Google

Clair and the team were excellent. They guided and supported me through the sale and purchase phase. Qualified, honest and professional team. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Tom · 27 August 2020

★★★★★ 1/5

Trustpilot

The worst experience

Chloe · 29 August 2025

★★★★★ 5/5

Google

without a doubt Olivia from Jones & Chapman from Greasby branch is an absolute 5* legend genuine, warm, friendly professional who gets the job done, fantastic communication couldn't of asked for more, really proactive and very determined helped push sale through towards the end, best customer experience from Olivia thank you again.

D · 12 June 2023

★★★★★ 1/5

Trustpilot

No stars

I’d give no stars if I could. I tried to arrange a viewing but no-one returned my numerous voicemail messages or replied to e-mails. I then discovered that someone who works at the estate agent had put an offer in on the property. Maybe this is why they weren’t keen to contact me, despite the seller still wanting viewings to take place.

Allybongo · 4 April 2022

★★★★★ 5/5

Google

We have been dealing with Olivia and she is soo friendly and we feel like we can relate to her when just chatting rather than someone who is older and doesn’t understand us. We can’t wait to continue our journey with her holding our hands as first time buyers 🥰

Shannon · 12 June 2023

★★★★★ 5/5

Google

Great experience dealing with Nick, he was really informative and friendly

Terence · 15 October 2023

★★★★★ 1/5

Trustpilot

Absolutely disgrace they confirmed my…

Absolutely disgrace they confirmed my viewing and I travel all the way in that hot weather and waited for about 45 minutes and one turn for when I phone them sorry that was misconomication !!!!!!!!and the other person said someone put his application

Yossef · 5 September 2023

★★★★★ 1/5

Trustpilot

My 80 year old mother trusted these…

My 80 year old mother trusted these guys to help her with renting out a property that was her only source of income after my father died from dementia, absolutely disgusting, told my mother to "sort it out yourself"Wouldn't touch them with a a barge pole. dont go anywhere near them, absolutely putrid company :(

Alexis · 17 June 2022

★★★★★ 1/5

Trustpilot

Would NEVER recommend...

We were recommended a solicitor by J&C Heswall - who was based in Leeds ?? This solicitor was beyond useless and provided an appauling service resulting in unnecessary and unacceptable delays and expense. I found out that J&C received a commission in excess of £400 from this solicitor; perhaps this motivated J&C more than looking after their customers....

Teresa · 6 January 2022

★★★★★ 5/5

Trustpilot

Very efficient

Church Road, Bebington. My sister it’s moving back to England from Spain, and has made a offer on a retirement home, and she and myself are extremely thankful for Octavia and her patient’s and helpfulness she is very efficient and caring. Thank you so much.

Pamela · 13 April 2023