Jones and Chapman reviews

★★★★★ 5/5

Google

We had such a great experience buying our first home, and a big part of that is thanks to Charlotte. As first-time buyers, we had lots of questions along the way, and every single time I reached out, she was quick to respond, helpful, and always made things clear and easy to understand. She was also incredibly accommodating when it came to viewings, allowing us to visit the house as many times as we needed, which really helped us feel confident and excited about our purchase. Charlotte has been so lovely, supportive, and professional throughout the whole process. We truly can’t recommend them enough ( especially Charlotte)

Chrystal · 2 April 2026

★★★★★ 5/5

Google

So far so very good selling my bungalow in Pensby and customer contact and service exceptional. When I visited Jones Chapman to ask for a valuation I liked the welcome .Sean gave me reassurance with his valuation and guidance . Gemma will look after us and she has . When Ive rang I have always been helped. And Charlotte has been really professional and kept in touch with progress on our sale. Thanks to everyone I’m glad I picked Jones Chapman

Diane · 2 April 2026

★★★★★ 5/5

Trustpilot

Firstly i want to begin with how…

Firstly i want to begin with how wonderful my experience with Jones and Chapman Allerton road was, from start to finish was excellent. The staff are fantastic, extremely helpful and always respond efficiently to my calls and emails. Massive thanks to Mike, Kai and Isabella all 3 of the staff members are a true credit to the team. Highly recommend this branch 100% five star service.

Miss · 30 October 2025

★★★★★ 5/5

Trustpilot

Shout out to Rebecca and Sue (prenton) x

Could not sing their praises enough! Big shout out to Rebecca and Sue from Jones & Chapman Prenton office who helped me with both the sale of my property and a purchase. They both jumped through hoops to get everything across the line and were always happy to help from beginning to end. They really helped during such a stressful! Thank you, thank you, thank you from Sara and Betty xx

Sara · 9 September 2025

★★★★★ 5/5

Google

Nic helped us with our mortgage application and he was amazing. He always went the extra mile for us and made everything feel comfortable. We were very nervous before starting this whole process because we didn’t have a clue what we were doing but he made it very easy for us and explained everything along the way. If we ever had any questions he would answer us any time of day. The company as a whole are very passionate about making your experience as easy as it can be for you, and that they care about you. We would definitely recommend Jones and Chapman (especially Nic) as they made one of the most stressful things you can do in life feel easy and enjoyable. Thanks for everything!

Kaylee · 12 December 2023

★★★★★ 5/5

Google

I just wanted to say a huge thanks to Nick Cabo for taking the stress out of our recent remortgage; I can’t thank you enough to be honest. We had a few obstacles to navigate, but Nick guided us through, dealt with everything that arose and kept us up to date with any developments. Totally professional, conscientious, went above and beyond of what I expected; he’s an absolute credit to Jones and Chapman. Wishing you every success in the future Nick. Thanks again.

Peter · 12 November 2023

★★★★★ 5/5

Google

As a first time buyer I was new to the whole mortgage process so decided to shop around and saw a few advisors, in the end I decided to go with Jones and Chapman’s advisor Nick who is in Greasby. Where others failed, Nick took the time to fully explain the whole process to me, finding me the best deals and took the time to answer all my questions, having a very busy job Nick made himself available outside of normal business hours and even did an appointment for me on a Sunday, I could not recommend this guy enough.

Jack · 13 October 2023

★★★★★ 5/5

Google

I would like to thank Nicholas cabo the mortgage advisor. He helped and supported me throught out my mortgage completion. He was very helpful during all my process to chase and keep me updated with all the information. He gave me really good offers for mortgage and helped me to get all my other insurance and sort out solicitor for me. I would really recommend Nicholas for your mortgage. I would also like to thank all the staff at Jones and Chapman Greasby specially Claire and Olivia for all your support. All the best

Sedwin · 13 September 2023

★★★★★ 5/5

Google

I'm not surprised to see so many 5 star reviews on here. Their teamwork and support is fantastic. Patient, kind & understanding. They found me my perfect house and helped me through until completion. Thanks to Simon, Jackie & Charlotte I'll be in for Christmas. So grateful. Thank you all!

Julie · 27 December 2024

★★★★★ 5/5

Trustpilot

Excellent service from the Greasby office.

Shaun gave me a fair appraisal of my property, not a flattering one. He was spot on as to how to present the property because it required considerable updating. He knew the sort of purchaser that the property would attract. His pricing advice was excellent. Meanwhile Kristy chased up solicitors who had gone to sleep on the conveyancing.

Paul · 23 September 2026

★★★★★ 5/5

Google

We had a great experience in our purchase working with Charlotte at Greasby branch. She was very responsive and always found time to fit us in for (multiple!) viewings. She was attentive through the process and was really helpful in chasing both sets of solicitors. Would highly recommend.

Jonathan · 15 April 2026

★★★★★ 1/5

Trustpilot

Incompetent

It's a shame you have to give them a star at all. Very friendly at first took all our details and soon after that person left. None of pur details were passed over and after being with them for 3 months we practically had to start again. Ignored all our wants when sending over properties to view and just sent over any old property.

MP · 2 July 2026

★★★★★ 1/5

Trustpilot

PLEASE DON'T USE THEM. RUBBISH

PLEASE DON'T USE THEM, they are rubbish. This Allerton road office are about as a useful as a chocolate fire guard. They rarely answer their telephone and when you leave a message they never get back to you, the same with emails, they never even acknowledged my email when I cancelled my contract with them. Most of the viewers that I had told me they had terrible trouble trying to get through to them,some of them had to go down physically to the office. I had to take over the viewings of my late mother's house after the first three they did on my behalf because the alarm system went off. On the 3rd occasion the back door to the property was left open and the door to the garden was open.

Steve · 12 February 2026

★★★★★ 5/5

Google

We’ve had the best experience so far selling our property! Kieran was quick to come out and do an evaluation, and Jackie has been very helpful, she came to do the viewings, she was professional and thorough, having a small baby she made me feel at ease and made the experience calm and easy. Best branch by far!

Carmen · 16 May 2025

★★★★★ 5/5

Google

when you said you would do something , you did it. and came back to me to confirm what had been done Very helpful and supportive at all times excellent service Would thoroughly recommend this company Thank you so much

Mary · 2 April 2026

★★★★★ 5/5

Google

Very smooth purchase from beginning to end lovely friendly service from Kristy and team would and have recommended to friends and family

Bagley · 15 April 2026

★★★★★ 5/5

Google

Very professional service from Jones and Chapman. I particularly appreciated the advice and support I received from Kristy Anderson. Her communications were excellent. Would recommend them to anyone thinking of selling their property. Good value for money.

David · 15 April 2026

★★★★★ 5/5

Google

Ashley nettleton served as my broker for my first house, he was absolutely fantastic and always available with quick and concise reply’s, working around my 8am-4pm work schedule. He secured me a great mortgage, explained everything very well and seemed to genuinely care about my wellbeing. I will note, the costs are definitely a little higher than other local branches. That said, I think the service was exceptional.

Matthew · 2 July 2025

★★★★★ 1/5

Trustpilot

Jones & Chapman

Jones & Chapman, Allerton Branch, were a total nightmare. Unprofessional, abrupt, pushy. Being an elderly couple, we felt totally bullied by them with their constant calls for us to push our conveyancer. The irony was that the seller was dealing with probate so our hands were tied.

Pauline · 11 September 2026

★★★★★ 5/5

Google

Cannot recommend Nick Cabo highly enough. He has guided us through the whole process as first time buyers and has gone above and beyond, offering us appointments evenings & weekends to fit in with our work schedules. Nick has been professional, friendly & approachable throughout. We wouldn’t have got our dream home without him.

Lauren · 12 December 2023

★★★★★ 2/5

Trustpilot

Would not recommend for conveyancing (Little Sutton branch)

Not happy at all with the service we got from J&C’s Little Sutton branch. They weren’t proactive or particularly helpful. It never felt like they were acting on our behalf. The only time they were enthusiastic was when they were pitching for the commission and agreeing their fee. Wish that we had used another agent.

Mike · 16 June 2026

★★★★★ 5/5

Google

Nick Cabo was our mortgage advisor. We weren’t totally sure what to expect as we’d been with Hugo Kelly since the very start but Nick was absolutely spot on. When it came time for our mortgage renewal Nick went over absolutely every detail …

Glyn · 16 April 2024

★★★★★ 1/5

Trustpilot

Communication was awful

Communication was awful. We put an offer in on a house and waited days to hear back. The whole time they did not mention another vendor offering. I had spoke to them in between to see what was taking so long to hear. Then said we’d been outbid. No mention of any other offers. Not really apologetic and couldn’t care less.

Customer · 24 April 2026

★★★★★ 1/5

Trustpilot

Complete scammers and theives

Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now

Rebecca · 10 November 2025