Jones and Chapman Greasby reviews

★★★★★ 1/5

Trustpilot

We asked JCH to come out and value our…

We asked JCH to come out and value our home. The manager asked,over the phone, how much did you pay for the house, how much have you spent, and then without seeing the property said “ so you would be happy making 50k” what an idiot. We had arranged for 3 valuations including JCH. JCH sent a valued who works in another area and didn’t have a clue about the area we live in, hadn’t prepared any comparisons or anything, and can you believe he valued the house the same as the manager who hadn’t seen the house. The other 2 agents were both fully prepared to value the house and valued it 40% more than JCH, explaining how they had arrived at the valuation based on other sold houses in the area. Don’t use this company to sell your house, totally unprofessional.

Mr · 20 September 2023

★★★★★ 5/5

Google

We are in the process of purchasing our new and forever home and we would like to thank Olivia for being so helpful throughout the process so far, she has been brilliant! 😀 …

Beth · 12 June 2023

★★★★★ 5/5

Google

I can’t explain how great it has been to deal with Olivia Gosling, I’d give 6 stars if I could! Customer service has been spot on. Thanks Olivia, will reccomend you to everyone else!

Peter · 12 June 2023

★★★★★ 1/5

Trustpilot

Agent lied to get commission

I started the process of buying a property and was using Jones and Chapman as a Mortgage Broker. They charge a lot more than other people (£600 +£99 admin fee) but felt it was worthwhile as they were knowledgeable and it was my first time buying.

Laura · 21 March 2025

★★★★★ 5/5

Google

Could not rate this estate agency enough, they have been terrific throughout my sale and looked after me when things didn’t go so well and celebrated with me when they did. A terrific team of people.

Sue · 27 March 2024

★★★★★ 5/5

Google

I would echo the positive reviews others have left. Lovely team of people, they got everything right and were on my side throughout. No hesitation in recommending Ashley if you want mortgage services, a great guy. Thanks to all.

James · 2 June 2025

★★★★★ 5/5

Google

Ever since I have been in contact with Olivia at Jones Chapman she has provided us with a first class service. She is always available to take calls and help solve and queries and has continued to be personable, friendly, understanding and professional. Claire came and valued our house and provided us with all of the details we needed to get our house in the market and went above and beyond to answer any questions we had even after she had left our property. Since the first call they have both been fantastic ambassadors for Jones Chapman. I look forward to working with them to find our next home.

Paddy · 10 June 2023

★★★★★ 1/5

Trustpilot

Left multiple messages on Rightmove…

Left multiple messages on Rightmove asking to be emailed about a property because I work nights and can't be called during the day. Haven't bothered to respond.

Duncan · 4 October 2025

★★★★★ 5/5

Google

Great service from Nicolas Cabo who worked all hours to help me get my mortgage, as a first time buyer he was incredibly helpful and made time on weekends to fit in to my schedule.

Tony · 27 March 2024

★★★★★ 5/5

Trustpilot

Jones and Chapman. Excellent Value for Money Polite Service.

I have used the services of Jones and Chapman Allerton, Liverpool for more than 10 years. They have helped me to buy, sell and remortgage my homes during that time. Excellent service. Always answered my queries promptly, in person, by phone or email. Carried out market research information to provide me with up-to-date, value for money information. Extremely knowledgeable and very polite.

Edward · 16 June 2024

★★★★★ 5/5

Google

They've been really helpful, especially Olivia. It's been really good to have the same team see you through the whole process, which some other agents locally don't do. Will definitely use them again in the future.PositiveResponsiveness, Professionalism

Dev · 12 June 2022

★★★★★ 5/5

Trustpilot

Simon in Bebington branch

We were constantly in contact with Simon, who is now in the Greasby branch. Among all we have met in the sector, we felt that he genuinely wanted the best for both the buyer and the seller, rather than just completing a sale. It would be really great if we meet more of those who are as him in this sector.

Vihanga · 23 April 2024

★★★★★ 5/5

Google

Olivia Gosling showed us around a house for sale in Hazelwood. She obviously knew the property very well and was able to answer all of our questions. We took our time and didn’t feel rushed. She was very helpful and professional at all times, and followed our viewing with a call early the following morning. I can’t think of anything else she could have done to help us more. First class service.

Allan · 12 June 2023

★★★★★ 1/5

Trustpilot

Avoid these timewasters!

Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. No-one picked up the phone in the office, no apology, I had to call them to find out what had gone wrong. The appointment had not been entered into the diary apparently. They did send me some pics - but I was out of pocket in terms of fuel and Mersey Tunnel fees. When I requested they reimburse me for my expense due to their failure they failed to respond. Avoid them - unless you enjoy cowboy movies . . . New review

Andy · 1 September 2022

★★★★★ 1/5

Trustpilot

Avoid jones and chapman at all costs

Avoid jones and chapman at all costs. I was accepted to rent a property for me and my 2 children. Went through all security and financial checks and was accepted. Had 3 move in dates delayed at last minute because of safety checks failed on property, then waiting for paperwork. Each time I was assured It will definitely be this date and had to cancel van, people that were helping me move and taking time off work to move. On the final day that I was assured I would get my keys. Packed up my whole house. Waiting to sign contract. No contact with them. Phoned them and they said unfortunately the landlord has pulled out because they are not happy you need a guarantor. I had already been passed 2 weeks previously with a guarantor. Was basically homeless with my 2 young children. Jones and chapman apologised and said let me assure you we won't deal with these people again, which is no concelation. 2 days later the house is back up to let with Jones and chapman. Absolutely unscrupulous, disgraceful estate agents. Still haven't got my holding deposit back aswell

Leigh · 18 August 2022

★★★★★ 1/5

Trustpilot

I can’t do offensive words but if I…

I can’t do offensive words but if I could I would. Jones & Chapman of Liscard, Wallasey, have put our experience of buying our first house a living nightmare. They are the biggest bunch of cowboys, feed you lies, use bullying tactics to take more of your money. The manager Helena has no interpersonal skills, is very demanding and ever so rude. If you are considering selling or buying your home please avoid! Save your money and go to Harper & Woods instead.

Jayne · 5 July 2022

★★★★★ 5/5

Google

I dont normally do reviews but the staff at Greasby went above and beyond a massive thank you to Olivia,Jackie and Clare.

David · 12 June 2023

★★★★★ 5/5

Google

Staff are super friendly, especially Olivia, it's like chatting to a friend I've known for years! Very helpful with finding properties to view and have been very supportive. Would definitely recommend!

Jenny · 12 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional incompetent Agents

I tried contacting Jones & Chapman (Allerton Rd) on 28th and 29th March on a number of occasions only for the call to ring out to voicemail. After numerous attempts I finally got through to somebody on the 30th who advised that he was in the lettings department and couldn't assist but would pass my details on to the sales team to return my call. Having had no return call I called back on 1st April and spoke to a representative in the Sales department who was unable to answer any of my basic questions about the property. He advised that he was new and would obtain further information and return my call to advise further and also an appointment date to view the property. Having had no return call I called back again on 6th April and got through to the same person after several attempts. I was told the exact same information and it was apparent that no attempt had been made to contact the Vendor to arrange an appointment. He advised that he would now treat this as urgent and also escalate the viewing. Having still had no response I called back again on 11th April on 3 occasions reaching answer machine every time. I left an urgent message on their voicemail on the last occasion asking for the Manager to return my call. Needless to say 3 days later no response from anybody. I appreciate that I am not a Client and they have no obligation to me in terms of customer service but if this is how they are operating their business I would not instruct them to sell a property on my behalf. I am now contacting the Vendor direct.

Lee · 14 April 2022

★★★★★ 1/5

Trustpilot

I’d give no stars if I could

I’d give no stars if I could. I’m a cash buyer and have left numerous voicemails ( no one ever answers) emails, emails through right move and in fact right move themselves emailed them with my details too when I told them I can’t get through. I messaged their face book page- still nothing ! This has gone on for over a month. I’d never try and sell through them. There’s a property I’ve been trying to view for over a month !!

Lou · 26 March 2022

★★★★★ 5/5

Google

From the moment Olivia first picked up the phone she has been amazing! I’ve always had the idea that buying a house would be so stressful. so far, she had made the process as easy as possible for us and her communication with us has been brilliant. She’s so friendly and welcoming and is definitely in the right job. Thank you from the bottom of our hearts for helping us find our dream home xxxPositiveResponsiveness, Quality, Professionalism, Value

Kayleigh · 12 June 2022

★★★★★ 5/5

Google

Excellent service, communication and follow-ups. Octavia was attentive, professional very informative. Customer service levels could not have been better.

Kavan · 12 June 2023

★★★★★ 5/5

Google

Olivia is a breath of fresh air - very personable, has a genuine invested interest in you and is all around asset to J&C. Thank you for your help and positivity!PositiveResponsiveness, Quality, Professionalism, Value

Stephanie · 27 August 2021

★★★★★ 5/5

Google

As a first time buyer, Ben Brunt was really supportive, great with communication and really helped with understanding the process from start to finish. The clarity and depth of support and recommendations that he made, made the process enjoyable.

Emilia · 12 June 2020