Griffin Residential Group Grays reviews

★★★★★ 5/5

Google

The Griffins team have been absolutely legendary in handling my home buying process, Tiah Wakeling with the best hookups to the spec I could afford, needed and wanted (not like other places trying to upsell you unrealistically), Mark Allen with his chill approach in my viewings (really appreciated that). HOWEVER, the one individual who was an absolute GOD SEND for me was Tracy Cox… really was there to tow the lines through a roller coaster of emotions and complexities, ABSOLUTELY AMAZING PERSON (I nominate her -as an external to the organisation- for Award of The Decade if there’s one ;) ) and that leaves me saying I would HAVE to go Griffins every time any time for what the future holds. GENUINE REVIEW!!

Shakib · 14 May 2025

★★★★★ 5/5

Google

Big thanks to Robbie for our viewing, really helped out !!

Dave · 16 December 2025

★★★★★ 1/5

Google

Terrible communications, unhelpful staff nothing gets done with reporting repairs and the landlord ain’t any better. Quick enough to take your money tho.

Michelle · 11 September 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with the team at Griffin and wanted to share my experience. From the beginning, their team exhibited professionalism and responsiveness, setting a high standard. Robbie's in-depth knowledge of the market and exceptional responsiveness made the entire process seamless and stress-free. Alana, in particular, deserves a special shout-out for her outstanding dedication and expertise. If you're in search of a reliable and customer-focused estate agency, look no further than Griffins.

Iga · 21 February 2024

★★★★★ 5/5

Google

I’ve dealt with Griffins as a vendor a couple of years ago and more recently as a guarantor for a rented property. On both occasions I have never had any complaints. Very professional and knowledgeable - yet down to earth and humble with transparency at all times. I have recently dealt with Check-out and Inventory Clerk Catherine Oakley, she is undoubtedly an asset to Griffins. Her role is very difficult, as impartiality and fairness is key to reaching a compromise for any deductions that are deemed necessary from tenants deposits. During the time I dealt with Catherine she kept me up to speed with the landlords feedback and counter proposals, until such time as a compromise was reached. Never an easy task, as you can’t please everyone all of the time. But in my experience, she did an excellent job in concluding the check out process. Thank you Catherine 👏🏼👏🏼

Debby · 21 June 2022

★★★★★ 5/5

Google

We rented out our property through Griffin for just over two years without any problems. Then we decided to sell it and Griffin gave us a very competitive selling fee. They handled all the viewings and the sale went through without any problems. Thanks to all the team especially Mark for his advise. Angela for handling the rental side of things and Sonia for keeping updates on the sale. Also Gary for his initial dealings in the early days of rental

Rob · 21 June 2022

★★★★★ 5/5

Google

Massive thanks to Robbie for his help showing me around a property this week, he was very professional and helpful from the start!

Matt · 21 May 2024

★★★★★ 5/5

Google

Robby is Amaziiing! Very attentive and knowledgable. Thank you

Andree · 16 December 2025

★★★★★ 5/5

Google

Spoke to Lydia about a query with a block and couldn’t thank her enough. Good service top stuff

HAXS · 27 July 2024

★★★★★ 5/5

Google

Robbie at Griffin was great. A very professional and attentive service throughout , I would highly recommend!

Matt · 16 February 2026

★★★★★ 5/5

Google

Dealt with Ian, very professional and funny and highly recommend

Typhus · 24 November 2024

★★★★★ 5/5

Google

Thanks to Robbie. Very helpful and friendly , got 3 viewings with him always answer my question and explain all process

Maros · 21 May 2024

★★★★★ 5/5

Google

I had a great experience with Leyla who assisted me, she was professional, friendly, and always quick to respond. She made the whole process smooth and stress-free, keeping me informed every step of the way. Really appreciate the excellent customer service, highly recommended!

KM · 9 April 2026

★★★★★ 5/5

Google

Many thanks to Robbie Lougheed, who was highly professional and informative and found me the perfect Flat.

Daniel · 27 July 2024

★★★★★ 5/5

Google

Robbie, was amazing - really gave me high quality advise & options to make the right type of purchase for me & my family.

Joshua · 11 August 2026

★★★★★ 5/5

Google

Would just like to thank Robbie for all his help finding us our new home.

Chloe · 12 August 2024

★★★★★ 5/5

Google

We have had amazing service from Griffin throughout our moving process. Demi has been great with us, we really appreciate it! Thank you so much.

Becky · 23 May 2025

★★★★★ 5/5

Google

Shout out to Robbie. Had a couple of viewings with him. He’s been amazing, answering questions, getting to know what we really wanted and mattered to us. After first viewing he immediately set up another one based on our needs. His attitude, knowledge, salesmanship and willingness to go above and beyond has been amazing.

Chris · 21 February 2024

★★★★★ 5/5

Google

Robbie is such a great agent! I found a good mood, kindness, positivity in him, I highly recommend him!

Adina · 21 April 2024

★★★★★ 5/5

Google

Robbie was great to speak to and also arranged for me additional viewings in no time. Thank you :)

Maggie · 21 April 2024

★★★★★ 5/5

Google

It is a pleasure working with Leyla. She has been helpful, communicates well and has a really respectful and professional approach.

Nickisha · 11 August 2026

★★★★★ 5/5

Google

Robbie really helped me with my viewing excellent personal skills and really knows his stuff when it comes to the market

Ben · 11 August 2026

★★★★★ 1/5

Google

Absolutely disgraceful service from Griffin. Instructed solicitors to pursue a service charge before even calling or emailing to tell me there was an outstanding balance. Was told letters were sent to the subject property, however I was not residing at the address when the letters were sent. Was told their policy is to send letters - as if this means anything. Just because something is your policy, this doesn't make it right. Spoke to Nick on the phone who promised I would receive a call back from Desmond which never happened. Case was picked up by Steph who said I wouldn't recieve a call from Desmond due to the fact it had already been handed to the solicitors. I then responded explaining how I thought this was unreasonable, and that I would be happy to pay the service charge, but would leave a negative review if the issue was not resolved circumventing the solicitors. I was told this was threatening and that my comments would be passed onto the solicitor as this was considered defamation - how helpful! This was sent via email, instead of them returning my calls as requested. Overall, totally negative and unhelpful experience from all staff members dealt with. Situation and review could have been completely avoided if any member of staff had called (or even emailed me) to pay the balance.NegativeProfessionalism

Max · 21 June 2021

★★★★★ 5/5

Google

Robbie has helped immensely with our search for a new property! A+++

Greg · 16 February 2026