Trusted Agent profile · Grays
★★★★★
658 reviews across 3 platforms
4-6 Queensgate Centre, Orsett Road, Grays, RM17 5DF
Griffin Residential Group's office in Grays, at 4-6 Queensgate Centre, is rated 4.5 out of 5 across 658 reviews on three platforms, including 652 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Griffin Residential Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Grays.
Every review we hold for the Grays office, from every platform, shown as written. First names only.
5/5
GoogleFor anyone looking to rent a home, I highly advise visiting Griffin and asking for Robbie. They His expertise will undoubtedly make your rental experience positive.
Good morning Lucas, I hope you had a lovely weekend. Thank you for leaving such a nice review. Thanks for the five stars too! Regards, Robbie
5/5
GoogleRobbie was great pleasure meeting him today thank you so much for your help today 👍🏻 …
5/5
GoogleRobbie has helped me and my famo out massively thank you!
5/5
GoogleDan Muir was so helpful in helping me buy my new property. Made it effortless from start to finish, couldn’t do enough for me and is a real Credit to Griffin Grays.PositiveProfessionalism
1/5
GoogleWorst greedy selfish & rude people! Worst greedy selfish landlord & services ever Worst services, landlord & greedy management. Worst landlord & services ever. They increased my building maintenance charges, almost doubled, during severe coronavirus pandemic time 2years before without any reason when asked they said they will install fire alarm & repair the main entrance door. They didn’t do anything yet, even after 2 years passed away & asking to pay £2000 service charges every year. These people don’t care about the basic needs of the people living in their property. Asked for parking ticket but never get any of it. It was good 2-3years before but now becoming the most worst place full of Greedy, selfish & bully people! What a hell is it now, walls are full of moulds & damps, there is insulation problems or structural problems are going on. All the pictures were send to the management department of Griffin. Thereafter they are asking to pay for the team they will send to examine the mould & damp on the walls. If the team send by them to whom we will pay decide it’s landlord’s problem only then they will do something, otherwise they don’t care. Why would their team going to care about us? Water pipe line are rusty. Don’t have enough parking lanes. Sometimes mice jumped in but according to them they will send team to whom we’ve to pay to examine if mice are coming from outside or they are coming from sky? What kind of BoJo excuses they are making for not doing the required things. After asking again & again, now Griffin is sending me property valuation emails again & again, who indirectly telling me to sell the property & get lost. Government, MPs & other departments don’t care about common people’s issues, as I think everyone is getting their share properly for ignoring everything around. Be careful about your decision, think before going with them. Literally it is moving towards the worst slowly?
1/5
GoogleCalled to arrange to view a property to rent. Asked if it was pet friendly and the lady on the phone as soon as I said it was a medium size dog changed her tone and refused to take my contact in case other properties with my requisitions becomes available. Said no landlord that they work with would ever allow a dog like that. No question about our income or if I'm willing to pay a bigger deposit or pet fee. Straight no.
5/5
GoogleI have used many agents over the years. Most fall short of my expectations. Griffin, however, are the exception. They are always helpful, and always do as they say. If they say they will call you back, they do !! Such a simple thing but so few Company's nowadays do it! The sales team, the lettings team and especially the maintenance teams are always available and only too willing to help. I would truly have no hesitation in recommending them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery happy with there service, today they sent out the Harding brothers to fix a socket on my wall, and they were so lovely, come on time & got the job done quick. Really happy with them. Highly recommend them for any electrical work. They reassured me that it was all safe! Reported my maintenances issues yesterday and came today. Also highly recommend griffins, alan is always making sure his tenants are happy & satisfied with the work provided & any issues he makes sure they are sorted. Thankyou griffins
5/5
GoogleThank you for your help Robbie appericate it 👍👍👍 …
5/5
GoogleCouldn't recommend Robbie enough. Great communication and very informative on viewings. Thank you!
5/5
GoogleRobbie was really helpful and took his time with the reviewing without rushing despite me showing up late!
5/5
GoogleThank you so much Robbie for the viewing it was a pleasure to meet you
5/5
GoogleThank you Robbie for the viewing very friendly & professional would highly recommend 👍🏻 …
5/5
GoogleFantasic experience from start to finish. Mark attended swiftly to get my house on the market, fully explained everything and the photographs were great. We sold the house within a few days with multiple offers. Sonia then took over for after sales and was she brilliant. Easy to get hold of, kept me up to date throughout the whole process and ensured everything ran smoothly. Would definately reccomend :)
5/5
GoogleThank you again Robbie very professional and helpful throughout.
1/5
GoogleDo not appreciate being woken up by people pushing your leaflets into our letterbox noisily, this is 2023 and you need to stop this practise of disturbing people with your un-environmentally friendly advertising spam paper cards
Hi Ms Fortune, we are really sorry about any disruption! We actually outsource our marketing externally, so every bit of feedback is great for us. Could you please send some more information to info@griffingroup.co.uk , please include your postal area code, the time delivered and a picture of the leaflet if possible? We appreciate all your help here at the Griffin Group
5/5
GoogleA great service from the Griffin Agents, especially Robbie who was super helpful and friendly. 5* from start to finish.
5/5
GoogleFrom the moment I stepped into their office I felt treated like a king and was helped to navigate difficult terminologies and clauses in the rental business as I was a first time full scale renter as I used to stay with a Friend in a shared house and I felt so confident to ask all my Questions and given a convincing answer by Vicky ,Roby and Demi.
1/5
GoogleDon’t ever get this company round to value your property because they do nothing but bombard you after even if you don’t instruct them. I was very happy with the agent I instructed who sold my property within days. I no longer live there or have any legal ties to the house yet they are still contacting me even after requesting my details be removed 4 times now!
1/5
GoogleI am a freeholder and It has been proven not to trust the managing agents particularly Pam at Griffin. Just be aware and ask to look at the official bank statements to be sure that you aren't being ripped off because we have.
5/5
GoogleThey really are doing good, especially Robbie, you are the best!
5/5
GoogleAbi was very helpful, answered all my questions - I would highly recommend
1/5
GoogleVery unprofessional - TIME-WASTERS! Drove over an hour and over 20 miles for a 9am viewing on a property only to find out that it has been sold! Lack of communication from the agent wasted my time, energy and effort - when I spoke to the agents, they weren’t even bothered by the let down in their communication and blamed the vendor for his ‘language barrier’ for the miscommunication. I would not recommend to use this agent.
1/5
GoogleCall as soon as a property went up - a week later rang to confirm it is still going ahead to be told there was no record of my booking Booked again - again no confirmation 3rd call - turns out all the viewing times have changed and they cannot squeeze me in - then to be told they have offers anyway without viewings Horrendous communication and poor work ethic - i would say stay away but there is nothing in place to stop cowboy estate agents.NegativeQuality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Griffin Residential Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Grays.
