Balgores Gravesend Gravesham reviews

★★★★★ 5/5

Trustpilot

Best letting Experience

"I had the pleasure of working with Nikola at Balgores Letting in Dagenham, and I couldn’t be happier with the experience! She was super helpful and provided quick, professional assistance with the rental market appraisal of my property. Nikola’s knowledge of the local market was spot on, and she made everything so easy and stress-free. I really appreciated how prompt and friendly she was throughout the process. I highly recommend Nikola and the team at Balgores Letting if you’re looking for expert advice and great service in the Dagenham area!"

ABIGAIL · 24 March 2025

★★★★★ 5/5

Google

JWW were super helpful in organising my house purchase. So far they have been fast and efficient, constantly updating me with the information I need. Denise and Linda were especially helpful, and super friendly.

Louis · 30 August 2025

★★★★★ 5/5

Google

Daniella and Luke aided a quick and efficient letting of our property, securing a well vetted tenant and making the process stress free. We have used Balgores Gravesend previously and their friendly and customer focused approach to letting property made them our preferred choice.

Antloanne · 11 July 2026

★★★★★ 5/5

Google

Excellent service, my thanks to Paul and team for their expertise, my property sold within three months. Thoroughly recommend, thank you

Venetia · 19 December 2025

★★★★★ 4/5

Google

I had a positive experience dealing with Balgores Letting Agency. They were able to obtain my references in less than 24 hrs, and moved me and my family in the home at the agreed date. Thank you to Danielle and Andre .

Cyriaque · 13 May 2025

★★★★★ 5/5

Trustpilot

A brilliant company to work with

A brilliant company to work with, that go above and beyond to help resolve problems for the best outcome. I had huge issues with my property but their patience and guidance resulted in a positive outcome. They are extremely honest, professional and very knowledgeable. I cannot thank Andrew Perry enough!! Thank you so much, to you & your team, I will always be grateful!

AKH · 25 August 2025

★★★★★ 5/5

Google

Great estate agents always helpful and knowledgeable Denise is amazing always there for you and very helpful Clare has been amazing aswell Cannot fault them

Joe · 30 October 2025

★★★★★ 5/5

Google

I'm very happy with the way our sale/buying of our house went, it all happened so quickly. All the staff at Woods, especially Denise, were very professional but more importantly very friendly and understanding.

Shirley · 30 July 2025

★★★★★ 5/5

Google

To date we have found JW WOOD to be exceptional in handling the sale of their clients. We've been given all documentation as and when it is available and have been updated as soon as possible. Although the sale hasn't fully completed yet, we dont foresee any issues with JW Wood assisting in completion. Denise, Jade and Julie have been great and really went that extra mile for us.

Alan · 30 November 2025

★★★★★ 5/5

Google

As first time buyers JW Woods have been so helpful in the process especially Denise! Thank you for all the help

C · 30 November 2025

★★★★★ 1/5

Trustpilot

Lack of Transparency and a Very Stressful Buying Experience

My experience during this property transaction was unfortunately far more stressful and difficult than it should have been and ultimately the seller withdrew from the sale after 6 months of trying to close. In hindsight, I believe it was a mistake to proceed with a property connected to one of the directors of Balgores. To be fair, the potential conflict of interest was disclosed early on, however as the transaction progressed, many of the decisions and communication felt significantly more favourable towards the seller than balanced between both parties. One of the biggest issues was around completion timelines. We were actively working towards a much earlier completion date, initially targeting October/November, partly because we wanted our children settled into their new schools as early as possible in the academic year. However, towards the end of October, we were suddenly informed that the sellers now wanted completion pushed back to the end of January, which caused major disruption and stress across the entire chain. At the time, Balgores attempted to reassure us that this was normal and acceptable within property transactions. However, during the later appeal process, the seller informed that the January completion requirement had allegedly been known to Balgores from the very beginning (June), but this information was only communicated to us at the end of October. Had we known this upfront, we would have approached the purchase very differently. As a buyer, it became extremely frustrating trying to manage mortgage timelines, expiry risks, chain pressures, ongoing legal costs, and constant uncertainty while also chasing updates and clarity. Although some individuals involved were polite and responsive at times, the overall process became emotionally draining and significantly more complicated than it needed to be. I was left feeling that key concerns, timelines, and risks were not handled with the level of transparency and balance buyers would reasonably expect. My advice to anyone entering a property transaction would be: * Get everything confirmed in writing. * Ask detailed questions as early as possible. * Independently verify important information rather than relying on assumptions. Again, in writing. * Stay very closely involved throughout the process. * Carefully review any Gazeal agreement before signing, as in my experience it appears heavily weighted towards the seller side. (I have written a separate review regarding Gazeal specifically.) Buying and selling property is already stressful enough, and unfortunately this experience added considerably to that stress. I have since submitted a formal complaint to better understand whether there was any wrongdoing or failure in how the transaction was handled by Balgores. I will wait to see the response and will update this review accordingly based on the outcome and feedback received.

Adi · 21 May 2026

★★★★★ 5/5

Google

I recently went to view a property and had a great experience with Luke from the estate agents. He was really lovely, welcoming, and informative throughout the viewing. He answered all my questions clearly and made me feel comfortable and at ease. Excellent customer service, thank you, Luke!

Aimee · 8 May 2026

★★★★★ 5/5

Trustpilot

Brilliant support and service from…

Brilliant support and service from Carlos in the Gravesend office as I enter my second year with my current tenant at my rental property. Carlos is super quick to respond and help when I ask for assistance.. and I’m so grateful to Daniella for her help to get me where I am today after a horrendous time with another local agent and nightmare tenant.. My life is made so much easier by the clear and concise owner statements during tax return deadlines. Can’t recommend enough. Thank you!

NJD · 23 January 2025

★★★★★ 5/5

Google

Luke definitely provided a great experience at the viewing he was informative and helpful especially providing us with information about the property and the process, his energy was certainly unmatched and friendly.

Anis · 25 August 2026

★★★★★ 5/5

Google

I had a great experience with Luke Swindells. He was friendly, professional, and very helpful throughout the property viewing. He answered all our questions, made the process smooth, and kept us well informed. I really appreciated his …

Adebayo · 16 July 2026

★★★★★ 5/5

Google

I contacted JW Wood to view a property I was interested in and they were very responsive and helpful. Everyone I spoke to was lovely and despite the property not being the one I wanted the follow up was great. I would definitely make them my first port of call for properties.

Federica · 30 March 2026

★★★★★ 5/5

Google

Would like to thank Denise and Caitlin for their contributions in processing the property sale. Prompt service and great communication throughout made for a stress free experience. Would highly recommend.

Graeme · 30 July 2025

★★★★★ 5/5

Google

Can't thank Jade enough for her friendly service and has been so helpful with the sales process!

Juleesa · 30 November 2025

★★★★★ 5/5

Google

Denise Pearce has been a great help during the selling process. I would thoroughly recommend JW Wood

Ian · 30 November 2025

★★★★★ 5/5

Google

Great service! Very professional and friendly, especially Daniella.

Debbie · 2 October 2026

★★★★★ 5/5

Google

I want to publicly thank Balgores Gravesend for their great help in me finally achieving a sale on my home. Andrew who was simply amazing marketing property with his professionalism and knowledge over many years which was very helpful. …

Beverlyn · 16 June 2026

★★★★★ 5/5

Google

We had a great viewing with Luke Swindells. He was very welcoming, friendly, and professional. He explained everything clearly, answered all our questions, and made the whole process easy. Overall, we had a very positive experience.

Sijin · 12 July 2026

★★★★★ 5/5

Google

JW Wood dealt with the purchase of our dream home. I can honestly say from the viewing to the handing over of keys all of the staff have been more than helpful throughout the whole process. Thank you ladies for all your care and support 💯🙌

Gary · 30 April 2026

★★★★★ 5/5

Trustpilot

Thank you! We cannot recommend Pete and Claire enough!

A huge thank you to Pete and Claire for all of their help with the purchase of our home. We have worked with Pete for over six years now and cannot fault his service. I don't think we've ever met anyone as hard working as he is. Claire, thank you for being so responsive, attentive and enquiring up the chain for us.It is always a pleasure to work with the team, thank you very much, we cannot recommend you enough!

Emma · 27 November 2024