Trusted Agent profile · Gravesham

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Balgores Gravesend Gravesham reviews

★★★★★ Excellent

1,407 reviews across 2 platforms

172-173 Parrock Street, Gravesend, DA12 1ER, Gravesham, DA12 1ER

Balgores Gravesend's office in Gravesham, at 172-173 Parrock Street, is rated 4.7 out of 5 across 1,407 reviews on two platforms, including 683 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

683

Reviews on Google

This office

Trustpilot logo

724

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Balgores Gravesend, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Gravesham office, from every platform, shown as written. First names only.

5/5

Google

Denise was very helpful and professional. Gave first time inexperienced sellers confidence.

Bossko · 9 July 2026

Agent replied · 30 July 2026

Many thanks for your kind words. Denise will be so pleased and we look forward to assisting you in future.

5/5

Google

Luke has been extremely helpful guiding us through the rental process.

Kim · 14 July 2026

Agent replied · 23 July 2026

Hi Kim, Thank you for your kind feedback. We’re delighted to hear that Luke provided … More

5/5

Google

I can’t thank Paul, Marie and Clare enough for handling the sale of my late father’s property which at times was very fraught through no fault of them or us. They always kept me up to date and always replied to any queries I had promptly …

Lin · 19 September 2025

Agent replied · 19 July 2026

Good morning, Thanks for leaving us such positive feedback. Our goal is to help our customers through what we know can be a stressful time. … More

5/5

Google

Great guy. Friendly as well. Took his time to show me around and explain things to me. Thanks Luke

Kofi · 12 May 2026

Agent replied · 13 May 2026

Good morning, Thank you so much for your kind words! We’re really pleased to hear that Luke made you feel welcome and took the time … More

5/5

Google

I can’t thank Denise enough for all of her help with selling our house. Denise kept us updated at every step and has been friendly, helpful and above all professional. It has been an absolute pleasure and would highly recommend working with Denise and the team 😊 …

Lyndsay · 30 August 2025

Agent replied · 30 July 2026

Thank you for your lovely review! We're thrilled Denise provided such friendly and professional support throughout your sale, your recommendation means the world to us.

5/5

Trustpilot

Absolutely Outstanding Experience from Start to Finish!

I recently bought a home through Balgores Romford and had an exceptional experience. Oskar was fantastic, always patient, clear, and honest, even answering questions outside office hours. He made a stressful process smooth and reassuring. The whole team works seamlessly together, and their support continued even after completion. I highly recommend Balgores, a truly professional and client-focused team.

Mannan · 26 February 2026

4/5

Google

Luke was very polite and efficient I would definitely recommend him.

Gr · 4 July 2026

Agent replied · 6 July 2026

Hi Gr, Thank you for your kind feedback. We’re delighted to hear that Luke provided a … More

1/5

Trustpilot

I saw 2 property made up my mind to buy…

I saw 2 property made up my mind to buy out right. Rang the chadwell heath branch and men answered. I said hi I am interested in 2 properties to buy can I have a details plz. His reply was can i be more polite. I should ask how is he and how was his day? Is this a joke. I dont want friends mate. Go out more. Make friends. I dont want to merry your mum. I have funds and I like to buy. No joke. I belive staff at chadwellheath branch is not I trained in how to accommodate customers and not Intreated in sells. This is my 3rd experience at this branch and I belive staff don't like non whites there approaching for business. I can see their reviews it proves this. If I was a land lord I would not give my property to this clowns. Sycastic and recisum I feel in their tone of voice when spoken. Avoid this branch if you can. You would thank me later. Componey should change staff. Specially on the phone. Disspointed.

Mr · 15 September 2026

5/5

Google

Luke was amazing answered all the Questions we had answered them all really polite

Stacy · 12 June 2026

Agent replied · 15 June 2026

Hi Stacy, Thank you for your kind feedback. We’re pleased to hear that Luke was able to … More

5/5

Trustpilot

sell our house

We decided to sell our house, so I arranged for half a dozen estate agents to come round and give me a valuation. After listening to most of their sales pitches and a fair bit of nonsense, I started to worry, am I even going to find the right estate agent? 🤯 Out of desperation, I rang Balgores, not one of the big-name agencies, but I thought I’d give them a try. Femi, the branch manager, turned up. He didn’t give a sales pitch or waffle. The only thing he said was, “I want this property on my books, and I will sell it.” We agreed on a commission rate we were both happy with, and within a week, we had over 30 viewings and an agreed offer. We’ve now officially sold the property, and we also used Balgores’ recommended solicitors, PCS, who were excellent. Femi, Sarah, and the rest of the team were brilliant and supportive throughout the entire process. Thank you. But there’s one person who really stood out. Once Femi and the team had done their job, they passed the case on to someone who saw it through to exchange and completion. I’m in my 60s and I’ve always wanted to meet Wonder Woman, and I finally did. Louise. I had so many conversations with her over the phone. She was on top of everything. When we received emails from the solicitor filled with jargon, Louise would call us and explain everything in plain English. She made a very stressful process feel manageable, and even human. I truly hope that everyone going through a sale or purchase has a Louise to guide them through it. No one asked me to write this review. I’m doing it because it’s well deserved. I also hope the owners and senior managers of Balgores read this, because it’s people like Louise who make your company what it is. I sincerely hope you show your appreciation with a Pay rise or at best a bonus. Sometimes, we don’t realise how valuable someone is… until it’s too late. Louise, thank you so much for all of your help. Much appreciated And I hope you enjoy your flowers, chocolates and wine. Thank you Tony

Mr · 20 August 2025

5/5

Google

We recently completed our move which was part of a chain of six. Marie kept us constantly updated and was proactive in obtaining information, chasing where appropriate. We would have no hesitation in recommending Balgores.

Stephen · 19 December 2025

Agent replied · 19 July 2026

Good afternoon, We’re delighted to hear that your move went well, especially with such a tricky … More

5/5

Google

I cannot thank Marie and Paul for all their help with my sale and later my new purchase. They kept me up to date with all events and helped keep things moving. I would highly recommend this company.

Sally · 19 November 2025

Agent replied · 19 July 2026

Good afternoon, Thank you for your recommendation and 5-star review. We’ll share your comments with the team at our South Woodham Ferrers branch. … More

5/5

Google

Denise and her team in the Consett branch, including Clare (the manager), Tracy (valuer), Julie and Jade have all provided excellent service. They have been outstanding in professionalism, very efficient and always cheerful and helpful. I would highly recommend Woods, Consett branch for selling your property. Thank you, all.

Christine · 30 July 2025

Agent replied · 30 July 2026

Thank you for your kind words and recommendation, Denise and the Consett team are thrilled to have made your experience outstanding!

5/5

Google

Can't fault these guys. Extremely friendly and proactive. Thank you to all but special thanks to Frank, Jordan, Andrew and Cameron.

Adil · 7 April 2026

Agent replied · 7 May 2026

Good afternoon, Thank you very much for taking the time to leave your review. We truly appreciate your feedback and will be sure to pass on your kind comments … More

5/5

Google

A big thank you to Denise and Julie for helping us in the search for our new home. Its such a big decision and their professionalism, approachable and friendly manner has really supported us! Thank you.

Chloe · 30 November 2025

Agent replied · 30 July 2026

Thank you for your thoughtful review! We're so glad Denise and Julie could support you through such an important decision. We'll make sure to share your kind words with them. Wishing you all the best in your new home!

5/5

Google

What can I say about the service received by the staff in the Consett office as well as Dawn in the after sales team except absolutely outstanding. From finding a buyer quickly to resurrecting the deal when it appeared to have collapsed and then effectively dealing with a range of issues created by solicitors. Excellent communication This resulted in my house sale being completed. Would highly recommend if you are selling in the Consett and surrounding area

David · 30 January 2026

Agent replied · 30 July 2026

Thank you for your kind words! We will pass this on to Dawn and the Consett team who will be grateful to hear they assisted you in your sale. We look forward to helping you in the future.

5/5

Google

We have been clients of Balgores for many years through their lettings management services and we engaged them to sell our rental property recently. We were very happy with Frank Watkins efforts to move along our conveyancing process when we hit snags and he was responsive to our communications.

Gregory · 23 August 2026

Agent replied · 24 August 2026

Hi Gregory, Thank you for your continued trust in Balgores and for choosing us to support … More

5/5

Google

As a first time landlord, Daniella made me feel so comfortable and well informed throughout the process. Her efficiency is next to none which made every part of the process of getting my house on the market easy. Her personable nature made …

Lizzie · 16 September 2025

Agent replied · 13 May 2026

Good morning, We are ecstatic to hear about your positive experience with Daniella and the team at our Gravesend branch. Your feedback is incredibly valuable to us. Thank you … More

5/5

Google

The Agency has been very helpful and patient in the process especially Andre. I commend their effective communication throughout. They are fair and very transparent. …

Angella · 16 February 2026

Agent replied · 11 May 2026

Good afternoon, Thank you for taking the time to share your experience. We're delighted Andre and our team provided excellent communication and … More

5/5

Google

Feedback from a recent house transaction using Stonegate Estate Agents Hitchin. We had an unusual period property that was classed as a difficult property to sell according to the other agents that visited the house. They weren’t wrong, there were multiple issues to overcome with title deeds, condition reports and development opportunities. From the first meeting, Kevin from Stonegate’s knew exactly how to market the property, who would be the likely buyers, and the actions required to get the house in a position to market the house. His years of experience and knowledge was obvious compared to the other agents we met with. We placed the house on the market with Stonegate and was introduced to Anne who would be selling the property and carrying out the viewing. Anne’s went to great lengths to understand the house, the issues and the potential the house had, this made all the difference. Each viewer was told of the history of the house and the potential of the property, she was instrumental in gaining viewings and offers on the property and ultimately securing a buyer. Anne and Keith worked with the buyer and their team and me to overcome the obstacles and challenges and provided outstanding service and professionalism. The regular feed back from Anne and Keith was spot on each time, prompt and insightful. Honestly, if you are looking for and agent and want that professional approach and expertise then look no further. I highly recommended them as a team.

Craig · 12 July 2025

5/5

Google

JW Wood have been fantastic from the start. Keeping me informed of the process and facilitating with viewings. They do everything they can to achieve the sale and make selling your property a lot less stressful. Thanks Chris and Julie.

Abigail · 30 September 2025

Agent replied · 30 July 2026

Hi Abigail. Thank you so much for leaving our Consett team such a lovely review. We are delighted that you had good experience and we hope to work with you again in the future.

5/5

Google

Always kept informed of the process. Thanks to Frank for continuous updates on the sale. Five stars

Karen · 11 April 2026

Agent replied · 11 May 2026

Good morning, Thank you for taking the time to leave a review. Your feedback is greatly appreciated, and we’ll make sure Frank and the team receive your kind comments. … More

5/5

Google

Jade and the rest of the Consett team did a fabulous job marketing my late mothers house, especially as its such an emotional sale for me. I received and accepted an offer within 2 weeks of the property going on the market. I was always kept in the loop with communication, viewers feedback and offers, and I felt nothing was too much trouble. I'd have no problems using the team again, absolutely 5*.

Alex · 30 January 2026

Agent replied · 30 July 2026

"Thank you for your kind words, Jade and the team are grateful to have supported you through this emotional sale and are thrilled we could help secure a great outcome."

5/5

Google

Very professional, Luke was great!

Alanah · 3 July 2026

Agent replied · 6 July 2026

Hi Alanah, Thank you for your kind feedback. We’re delighted to hear that Luke provided a … More

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Balgores Gravesend's Google reviews

Questions about Balgores Gravesend Gravesham

How many reviews does Balgores Gravesend Gravesham have?

Balgores Gravesend's Gravesham office has 1,407 reviews across two platforms: 683 on Google, 724 on Trustpilot (across the whole business).

What is Balgores Gravesend Gravesham's rating?

Balgores Gravesend Gravesham is rated 4.7 out of 5 across all 1,407 reviews, and 4.9 out of 5 on Google from 683 reviews.

Has Balgores Gravesend won any awards?

Yes. In The Trusted Agent 2026 awards: Balgores Gravesend, Gravesham won Trusted Agent.

Where is Balgores Gravesend's Gravesham office?

Balgores Gravesend Gravesham, 172-173 Parrock Street, Gravesend, DA12 1ER, Gravesham, DA12 1ER.

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