Trusted Agent profile · Gravesham

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Balgores Gravesend Gravesham reviews

★★★★★ Excellent

1,406 reviews across 2 platforms

172-173 Parrock Street, Gravesend, DA12 1ER, Gravesham, DA12 1ER

Balgores Gravesend's office in Gravesham, at 172-173 Parrock Street, is rated 4.7 out of 5 across 1,406 reviews on two platforms, including 683 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

683

Reviews on Google

This office

Trustpilot logo

723

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Balgores Gravesend, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Gravesham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great service throughout the duration…

Great service throughout the duration from beginning to end .A special mention to Andrew who’s experienced negotiation skillsAnd style managed to bring buyer and seller to common ground And achieve a sale Mr toulson

Lee · 23 May 2019

Agent replied · 27 December 2024

Hi Lee,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic, I'll be sure to pass your praise along to Andrew. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley

5/5

Google

Frank from Balgores helped us sell our home recently, he was very professional and super helpful. Before selling we really procrastinated as the thought of going through the process, but once we started it was fast, efficient and seamless. Balgores truly took the stress out of selling. I would highly recommend Balgores.

Geeta · 13 May 2025

5/5

Google

Everyone was so helpful and supportive through a stressful time. Thank you all

Michaela · 30 July 2025

Agent replied · 30 July 2026

Thank you for your kind words! We’re so glad we could support you through a stressful time. Wishing you all the best.

5/5

Trustpilot

Great Agency

Great Agency, amazing staff. They have made our buying experience so easy, as we were first time buyers we had no idea what needs to be done. They explained the whole process, recommended Morgage advisor, who later on recommended solicitors. We managed to move in to our new home in 3 months. Thank you all!

Mariya · 26 February 2022

5/5

Google

Friendly and helpful Denise sorted everything out quickly thank you

Nigel · 30 August 2025

Agent replied · 30 July 2026

Thank you for the 5 star review. Let us know if we can be of further assistance.

5/5

Google

Andrew and his team read the market well to advise us of the correct price to attract appropriate buyers quickly. …

David · 16 September 2024

5/5

Google

We have just exchanged on a house through Andrew and his team. We found every interaction with the Balgores team easy, professional and focused. We especially appreciated how quickly the phones are answered, three rings was the maximum before the phone was picked up! Andrew, Randhir and Connor were the main people we dealt with and we have no concerns about recommending them.

Chris · 22 June 2020

1/5

Trustpilot

Worst experience we’ve ever had

Worst experience we’ve ever had. We moved in despite them after securing a key ourselves. Rang 9pm night before telling us we couldn’t move in because a new boiler was being fitted!! No thought to where we might live , no common sense, just ‘computer says no ‘ attitude. No idea who gas was with or electric or WiFi basically getting paid 12% management fee to do nothing. Would never ren or buy a house that had Balgores as agentsAs is typical of Balgores I contacted as requested, told me he was on holiday and would follow up on his return, can only guess he’s on a very long holiday as no contact to date, don’t use them

Dave · 9 February 2020

Agent replied · 27 December 2024

Hi Dave,We're sorry to hear that your experience wasn't satisfactory. We pride ourselves on our fantastic customer service and a matter like this is unnacceptable. We've launched a full scale investigation internally to work out what went wrong here to ensure it doesn't happen again, and as a Director I will personally ensure due diligence is conducted. We would like to invite you to have a chat with us directly so we can find out how we can improve our service moving forwards. Please feel free to contact me via daniel@balgoreslettings.com and we can organise a chat.Kinds regards,Daniel Hanks, Lettings Director

5/5

Google

Excellent management for rental properties. They provide honest advice and are very human. Carlos has been a lifeline for me and Daniella a reliable and extremly efficient manager.

Corinne · 13 May 2024

5/5

Trustpilot

Excellent service and support

Huge thanks to Kellee and Louise in the Romford team who helped us sell our house! Both were on call anytime to help with our enquiries and made sure the process ran smoothly for both the buyers and us as sellers! Cant thank them enough for all their support.

Chloe · 31 October 2022

3/5

Trustpilot

Got better eventually

After my initial confidence with selecting Balgores, I have to say that for a considerable amount of time I was somewhat disappointed with the service received against what had been promised. Although they were efficient at arranging viewings and marketing the property, the lack of contact did frustrate me. I lost count of the number I times I had to contact them to find out what was happening! To be fair, this was resolved after the member of staff I had been dealing with left the company. Also some small niggles about the front door not being locked properly and lights left on when they showed prospective buyers round.That being said, after the change of staff, things progressed quite quickly and a sale was achieved.

Diane · 13 November 2019

Agent replied · 27 December 2024

Hi Diane,We're sorry to hear that the initial proceedings didn't quite reach our usual standards - we pride ourselves on providing a fantastic service throughout the sales process. We are however pleased to hear that once a new member of staff took over that the process was more positive from there on.If you have any further questions or queries please do not hesitate to get in touch with us again!Kind regards,Brad Stanton, Branch Manager of Balgores Chelmsford

5/5

Trustpilot

MAB Peter & Claire

Absolutely fantastic advice and service from Mortgage Advisor Peter and Assistant Claire (MAB). Communication was regular, professional and timely. Claire was proactive at following up any solicitor queries and Peter was contactable at all hours and always responded quickly! Top man!

LW · 7 July 2023

5/5

Trustpilot

I used Peter Walker & Claire for my…

I used Peter Walker & Claire for my mortgage (for the 5th time now) as they always delivery and never disappoint. Initially sound advice on a strategy and then a pain free and easy process of obtaining a re mortgage. Clear communication throughout the process in and out of office hours with nothing too much trouble, Great service as always - thank you very much

Joe · 4 November 2024

5/5

Google

Very helpful and always available to answer any questions you may have.

Paul · 30 July 2025

Agent replied · 30 July 2026

Many thanks for taking the time to leave us a review. Wishing you the best.

5/5

Trustpilot

Above and Beyond

Cannot recommend Peter and the team at Balgores enough. They have assisted us no end through the toughest house move you can imagine, always punctual and concise and go above and beyond to get things over the line, at all hours imaginable. Thank you all, Reece and Rachel.

Reece · 17 November 2022

5/5

Google

We recently brought a property from Balgores. Having dealt with a lot of estate agents in the past, the service and experience we received was amazing. Gill and his team offered a personal and professional service, with great communication keeping both solicitors and all parties well updated, they really went over and above. I would strongly recommend these guys if your looking to sell your house.

Amit · 22 June 2018

5/5

Trustpilot

One again the team at Balgores…

One again the team at Balgores Hornchurch lead by Billy Gill, provided a seamless and stress free sale of property having used Balgore’s previously this time was exceptional. Balgore’s don’t offer a service where you’re a name, house, number on their books to sell and meet target’s they listen to are both parties needs and in this instance it proved a huge success for both matching seller and buyer without even the need to go to the street marketing and ensured the sale was expedited within 6 weeks. Faultless, making it stress free for all.

Miss · 23 May 2019

Agent replied · 27 December 2024

Hi Lucy,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley

5/5

Google

Just completed our house sale and Andrew from Balgores Gravesend was fantastic. Thanks for all your help, Andrew!

Gary · 13 May 2025

Agent replied · 13 May 2026

Good morning, Thank you for your kind words about our Gravesend branch and in particular Andrew. … More

5/5

Trustpilot

Finding a new home

Finding a new homeFinding a new home is hard enough, especially with the pandemic we are in and all the uncertainty. The team in Romford Lettings made this an absolute dream to do. The boiler cut out and the property management team sent an engineer that day who managed to get it all up and running. Cannot recommend enough

Chris · 21 January 2021

5/5

Trustpilot

Process was made easy and stress free

Process was made easy and stress free! Just would like to thank the team at Balgores Hornchurch especially Donna Victor and Deepak who all were very responsive and professional throughout this process. I would highly recommend them for anyone trying to purchase a property. thank you Luman

Luman · 14 November 2022

5/5

Trustpilot

Best team ever.

A big thank you to the entire team At Balgores estate agent. I have just completed my first home purchase with this incredible and talented team. If you’re a first time buyer give them a call, I’m sure you’ll receive excellent care. I massive thank you to both George and Femi for all the help they’ve provided me with and regularly updating me with my purchase.

Abdifatah · 30 September 2024

5/5

Google

Daniella and her team running lettings for Balgores have looked after me exceptionally well over the past years; cheerful and friendly, as well as being extremely efficient and helpful, and handling all matters with consummate professionalism. Highly recommend their services.

Emma · 22 June 2023

5/5

Google

I’ve been with Balgores for over 5 years. They are very professional, prompt and helpful. They are always ready to advise and answer any questions in a timely manner. Daniella and her team are always ready to go the extra mile to make sure things go as smoothly as possible.

Samuel · 22 June 2022

5/5

Google

First Time Buyers - We dealt with Connor throughout our buying process from viewing and purchasing, It was simple, quick and easy. All of our questions were answered, we always got a call back and were always kept in the loop. I think from putting in our offer to exchange it all happened within a month. So very happy with the service provided.

Nikki · 22 June 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Balgores Gravesend Gravesham

Has Balgores Gravesend won any awards?

Yes. In The Trusted Agent 2026 awards: Balgores Gravesend, Gravesham won Trusted Agent.

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What do you need help with?

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