Trusted Agent profile · Gravesham

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Balgores Gravesend Gravesham reviews

★★★★★ Excellent

1,406 reviews across 2 platforms

172-173 Parrock Street, Gravesend, DA12 1ER, Gravesham, DA12 1ER

Balgores Gravesend's office in Gravesham, at 172-173 Parrock Street, is rated 4.7 out of 5 across 1,406 reviews on two platforms, including 683 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.9 / 5

683

Reviews on Google

This office

Trustpilot logo

723

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Balgores Gravesend, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Balgores Gravesend Gravesham won ESTAS awards in one year, most recently 2017.

ESTAS winner in one year: 2017.

ESTAS awards by year, 2017 to 2017

Source: ESTAS winners lists, as published, linked by year.

Reviews

Every review we hold for the Gravesham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Fantastic service from a professional team

Having previously had a bad experience selling a house I was very nervous. Daniel, from Balgores Basildon, very reassuring and the sales team were fantastic. They got to work quickly and soon we had a firm offer. A special mention must be made of Sara, who had a very nervous me to deal with. Sara kept me updated all the way through and was very determined to get this deal over the line within our time frame. Laura from DC Law was incredible and “held my hand” throughout the process. Thank you BALGORES BASILDON for a job well done!

Lynne · 18 June 2021

5/5

Trustpilot

Can’t recommend Balgores enough!

Joe has been excellent throughout our purchase, and kept on top of the whole process and went above and beyond. We sold through another agent, but our purchase was with Balgores, and there was no comparison in the service given between Balgores and the other… we can’t thank Joe enough for pushing our chain on and getting things across the line. If we ever sell again we would 100% use Balgores!

Robyn · 30 September 2022

5/5

Trustpilot

Challenging purchase but all worthwhile!

Buying a property during the pandemic has been a long, challenging and frustrating process. I firstly want to thank Josh Finch who initially showed myself and my wife around to a few properties even drove us to a couple of viewings as we were travelling by foot, this was really appreciated. I wanted to say a big thank you to Lucy and Mackensie to get the mortgage application approved and keeping me informed at all stages.Last but not least me and my wife want to say a big thank you to Sarah Oakley who progressed our property purchase with efficiency, great customer service and always kept me informed of any and all changes (which was quite a few!) Her professionalism and commitment to her job is highly commendable.I highly recommend the services of the Balgores property team.

Jackson · 7 June 2021

5/5

Trustpilot

I can highly recommend Balgores in…

I can highly recommend Balgores in Brentwood, both Joe H and Michael were an absolute pleasure to deal with and made the whole process so easy and straightforward.Our house had been placed with two other agents for months before we signed up with Balgores both of which cost us money up front yet we had an offer and subsequent sale on our house the very first weekend it was with Balgores with no charges at all until completion fees.They are not just any estate agents ....

Karen · 11 May 2021

5/5

Trustpilot

RECOMENDING 110%

Recently sold and bought another house with Basildon Balgores. Amazing experience! It was not my first time to buy the house and I know how much hassle it can be, but dealing with Basildon Balgores was very easy and smooth. Sarah Okley is sales impactor, she is an amazing person to deal with. She work hard and chasing up both side when it needs to be to speed up the process. Nyall, the agent, get the house for me what I was looking for, for the right price, top man to deal with him as well! So 110% recommendations from my side if you want fast and smooth transactions.All the best for you guys! And thanks ones again!

Edmundas · 3 May 2021

5/5

Google

Friendly, helpful and efficient service. Highly recommend

Raymond · 30 March 2026

Agent replied · 30 July 2026

Many thanks for your kind words, we look forward to assisting you in the future.

5/5

Trustpilot

5 star service from the lovely Joe…

5 star service from the lovely Joe Hayes at the Brentwood branch. He dealt with the sale of our property, and we ended up buying our new home from him too. He took all of the stress out of the equation and we honestly couldn’t be happier with how he dealt with both the sale and purchase so seamlessly. People say moving house is one of the most stressful things you can do, but thanks to Joe that hasn’t been the case for us. I would recommend the Balgore & Hayes team to anyone that is looking for a stress free sale or purchase, the communication was spot on throughout and we couldn’t be happier. THANK YOU JOE!!

Bronagh · 22 April 2021

5/5

Trustpilot

Great Communication

I didn’t sell through Balgores Chelmsford. The property I purchased was. Sean and Sarah were excellent at communication with me through the process. I actually spoke to them more than my own Estate Agent or solicitor as I received a reply more promptly with reliable information. Sean called me when my new house came on the market as it matched what me and my family were looking for. So one of the best phone calls I have ever received. Would recommend Balgores Chelmsford

ANDREW · 11 April 2021

5/5

Trustpilot

Very happy with the service

Very happy with the service in particular Allanah Buckroyd from Balgores Chelmsford.We had previously sold our property with another agent but our buyer pulled out close to exchange which would mean we would have to pull out from our onward purchase. We then instructed Balgores Chelmsford, Allanah and the team quickly arranged viewings and were able to secure a new buyer who could proceed quickly. We exchanged 3 weeks later!Balgores Sales Progressor (we had Sarah Oakley) was very responsive and kept on top of the proceedings.Fantastic Service!

Adenike · 9 April 2021

5/5

Trustpilot

Excellent Estate Agents

I can’t praise Balgores enough, especially Sarah Oakley and Allannah.My house didn’t even go on right move and sold for the asking price, I was happy I only had to show 3 couples round as my schedule is hectic and selling and buying is one of the most stressful things in life but Sarah made it so much less stressful than it should of been, she did all the chasing with solicitors, buyers and sellers..... I wouldn’t go to any other estate agent now..... just go to Balgores..... Best Estate Agent

Kelly · 9 April 2021

5/5

Trustpilot

Excellent service from Balgores!

Excellent service from Balgores when we wanted to purchase our first property. Thanks to Lucy Franklin our mortgage broker who helped us on our way to getting all the necessary paperwork we needed to get started. She was very friendly and professional and easy to work with and welcomed every inquiry we had and there was no silly question. We were then met by Balgores property consultant Josh Finch who was extremely helpful in helping us organise our viewings. He also endeavoured to allow a degree of flexibility to suit our busy schedules. Thanks to Sarah Oakley and Mackensie Walker who helped us through the final proceedings in co-ordinating everything we needed with our solicitor. They were very professional and worked in a timely manner to help speed things up for us due to the urgency of our situation. These are the right professionals you needed.We really can't thank you all enough and we look forward to working with you all again in the future. Lisa and Ike.

Elizabeth · 8 April 2021

5/5

Google

Balgores are definitely the 'go to' estate agents. From day one they have been professional, informative and regular with updates. Andrew and his team were able to secure myself and my partner a house very quickly, Andrew in particular made …

Dan · 16 September 2024

4/5

Trustpilot

Henry at Loughton branch goes above and beyond!

Henry from the Loughton Branch has been exceptionally helpful in supporting both me and my husband whilst viewing a property that we might want to let in the Loughton area. He has been honest, trustworthy and ensured he has been available to us even out of office hours. He has listened to me ramble on about my personal concerns about the property and continues to try his best to put our minds at rest at each stage so far. We couldn't have asked for a better service. We have dealt with many estate agents in the past who have not gone above and beyond like Henry has - he has really stuck out as a good egg to us and even if we don't end up going for the property that he has shown us we know that he has done his best to make us feel at ease.

Tammy · 16 March 2021

5/5

Google

professionalism was consistent. They were always on time for appointments and provided reliable advice. Their reliability was crucial during the closing stages, ensuring a smooth final transaction …

Constance · 16 September 2025

Agent replied · 13 May 2026

Good afternoon, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More

5/5

Trustpilot

Thank you Joe Hayes @Balgores

Thank you Joe Hayes @Balgores for selling our house so quickly and so efficiently too. Brilliant service and communication all of the time and a real pleasure to use as he is always at the end of the phone and more than happy to chase people up. I would unreservedly recommend Balgores to anyone as I have used them a few times now and they have never let me down and they are the ultimate professionals. Awesome job well done!

James · 1 March 2021

5/5

Google

Very professional and helpful.

Freddy · 16 April 2026

Agent replied · 7 May 2026

Good morning, Thank you for your feedback. We will be sure to pass your feedback on to the branch. … More

5/5

Trustpilot

My heartfelt thanks and appreciation

I am a Hong konger buying the property in the UK for the first time. The buying property whole process in the UK are quite different from those in Hong Kong, that is not easy, fortunately with the help of the entire team of Balgores Property of Hornchurch, they helped me find my favorite house, and I am happy to tell you, now the transaction was finally completed.From making appointment viewings the house until to my offer to the seller for negotiation, Sam and Kellee were get it done quickly, Hannah take over the case afterward, she always follow up my every email promptly, react quickly to my every requirements, she work carefully and responsible, with high efficiency and achievements, including some negotiation about the furniture with the seller, one more important thing is Hannah kept helping me urge my solicitor, enable the transaction can still be completed quickly during the pandemic period.I am here express my gratitude to this team of Balgores Property of Hornchurch, they all are excellent, especially Hannah, she really a good helper.

Paul · 21 February 2021

5/5

Trustpilot

Excellent communication, great service.

We have recently sold our home through Balgores. We have been highly impressed by the team and their support. In particular Joe and Michael who have always been very easy to contact, knowledgeable and helpful. We are particularly impressed by the very comprehensive information gathering that takes place as offers are made. This means you can feel confident that the finance and chain links are as secure as possible. Communication throughout the process has been excellent. We’d highly recommend. Thank you Balgores.

Hannah · 17 February 2021

5/5

Trustpilot

I wanted to say a massive thank you to Balgores Property Leasing Team

I wanted to say a massive thank you to Conor, Charisse and the rest of your team. You really do a great job dealing with us your landlords and of course the wonderful tenants. You always are professional, attentive, on top of any issues and always ready to give advice regarding tradesmen for repairs, general work needed to the property. Also, you work so well as a liaison between Landlord and tenants. I would like to make it known to your bosses how much I appreciate all that you do as a team.I would also like to give a massive praise to Dan Day one of your contractors you use and recommend. When my last tenant moved out there was some work that I wanted to have some work done on the property. You recommended Dan and I cannot praise him enough! He has been very professional, hardworking, executes work in a very timely manner, accommodating, always looking out for your best interest. He is a pleasure to work with and a massive asset to you. I couldn't recommend him highly enough.

Andy · 12 February 2021

5/5

Google

Balgores made our search for our new rental property easy, their staff are very friendly & professional. I will be recommending Balgores to my friends & we will definitely use them in the future.

Mandy · 11 July 2025

Agent replied · 11 May 2026

Good afternoon, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More

5/5

Google

Consett branch were a brilliant service!

Stephen · 30 March 2026

Agent replied · 30 July 2026

Many thanks for your kind words we look forward to assisting you in the future.

5/5

Trustpilot

Highly recommended

Jo and Billy were brilliant at steering me through the sale of my flat. Messages were answered quickly, queries were solved and when I was uncertain they were very re-assuring. All done with good humour. I couldn't have asked for an easier passage through what can be a very confusing and stressful process.

Mr · 23 May 2019

Agent replied · 27 December 2024

Hi Stephen,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic, I'll be sure to pass your praise along to Jo & Billy. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley

5/5

Trustpilot

Property purchase

I would like to thank Connor and the team for helping me throughout the process of my first property purchase. Very professional and was patient and consistent when getting back to me with all the information requested. Thanks to Balgores, my property purchase went smooth and I'm so grateful. I highly recommend them.

Jessica · 22 May 2019

Agent replied · 27 December 2024

Hi Jessica,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. I'll be sure to pass your praises along to Connor at Gravesend! Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley

5/5

Trustpilot

Simply the Best

My 90 yr old parents decided to move from Cornwall to Essex to be near family, and found a property through Basildon Balgores. The whole process was complicated by the pandemic but throughout, all the staff have been friendly, informative and (important to us) true to their word. Once my parents decided on a property, Sarah has been keeping us updated and answered a whole array of questions and concerns promptly, honesty and with good humor. Sarah has been the nicest person throughout and so on the case. We are nearing the end (fingers crossed), of this experience and we truly feel the members of staff at Basildon Balgores deserve recognition of the service they have provided to us. Thank you all.

STELLA · 24 January 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Balgores Gravesend Gravesham

Has Balgores Gravesend won any awards?

Yes. Balgores Gravesend won Trusted Agent in The Trusted Agent 2026 awards, and at the ESTAS 2017 awards, its most recent won Top 3 for Lettings (Landlords) in South East (Kent).

Want Balgores Gravesend to help?

Send Balgores Gravesend a message.

What do you need help with?

Balgores Gravesend will use your details to contact you about this. See our privacy notice.

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