Trusted Agent profile · Gravesham
Verified
★★★★★
1,406 reviews across 2 platforms
172-173 Parrock Street, Gravesend, DA12 1ER, Gravesham, DA12 1ER
Balgores Gravesend's office in Gravesham, at 172-173 Parrock Street, is rated 4.7 out of 5 across 1,406 reviews on two platforms, including 683 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Balgores Gravesend, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gravesham office, from every platform, shown as written. First names only.
5/5
GoogleI have been a tenant with Balgores over a year and recently i have moved in to a second property it was excellent service from beginning to end. The staffs were efficient, honest, and kept us well informed throughout the process especially …
Good afternoon, Thank you for taking the time to share your experience. We are delighted to hear that, after being a tenant with us for over a year, … More
5/5
GoogleFantastic communication from the team. Marie was particularly helpful and was always very friendly whilst remaining professional.
Good afternoon, We are delighted to hear about your positive experience with our team and … More
5/5
GoogleBalgores SWF were very helpful in our property purchase. Marie in particular was lovely to deal with: very friendly and good at returning calls and following up. Thanks for your help!
Good morning, Thank you very much for your kind review. We’re delighted to hear that you found the team to be so helpful throughout your property purchase. We'll pass your feedback onto Marie and the team. Wishing you every happiness in your new home, and thank you again for choosing Balgores. Kind regards, Balgores - South Woodham Ferrers
5/5
GoogleWe bought a property a few months back with Andrew leading the sale. It was a very straight forward, no-chain transaction which completed promptly within 6-8 weeks. There were no hiccups along the way and Andrew made us feel very comfortable as buyers and that nothing was too much to ask! Would thoroughly recommend!!
5/5
GoogleAndrew and team did everything they said they would from initial viewings to offering guidance and advice throughout the process. Thank you.
Good Morning, Thanks for leaving us positive feedback. We're delighted to hear that Andrew helped guide you through the whole process of your sale. We really appreciate your … More
5/5
Googleive viewed a property and luke swindles was my host and hes top stuff really good at what he does made me feel welcome and answered all questions
Hi Gino, Thank you for your kind review. We're pleased to hear that Luke Swindles … More
5/5
GoogleJulie is absolutely amazing, helped us as first time buyers with everything we've needed
Thanks for the lovely review and Julie will be delighted to read your feedback.
5/5
TrustpilotBalgores in Romford Glenn Hardie mortgage advisor
Balgores in Romford dealing with Glenn Hardie and Claire Dartnell is amazing. I could not thank Glenn and Claire enough for their professional and calm approach towards the mortgage from start to Finish. The fact find to mortgage offer. When I couldn’t get the documents in a timely manner for one provider Glenn was very helpful by applying with another lender. It turned out to change my fortunes as i was given an offer by them within a week and am now in a strong position to complete on a house which I must complete on by 22nd March 2024 due to auction deadline.
5/5
GoogleLuke provided really excellent customer service. Knowledgeable, answered all questions to the best of his ability, and able to find out information very quickly
Hi Shruti, Thank you for your kind feedback. We’re pleased to hear that Luke provided … More
4/5
TrustpilotMichelle from Balgores Upminster great
Michelle from Balgores Upminster was great. Conducted the viewing, and regularly kept us up to date on the purchase of house. Was able to contact her easily when we had queries or issue with the purchase. She was able to advise on other services such as surveyors without being really pushy.
5/5
TrustpilotPete and Claire- what a team
We are immensely grateful to Pete and Claire for all of their wonderful support of us as we navigated buying our property. Getting our mortgage sorted was an enjoyable experience and no hassle to us at all as Pete and Claire were able to get us better and better rates and chased everything up for us. Thank you so much to you both.
1/5
TrustpilotAvoid
Rubbish, didn’t have a clue what was going on during the whole process, even though they controlled the whole chain! Said they would call back with more information and an update, but never did, I had to chase them again and again! Never done any due diligence on potential buyers, so they haven’t checked to see if they had mortgage offers etc. Very frustrating, I would avoid if possible. Also more expensive than others! Only went with them as they had control of the complete chain, but that didn’t help!
Hi there,We're sorry to hear that your experience wasn't satisfactory. We pride ourselves on our fantastic customer service and we take matters like this extremely seriously and we'll be sure to investigate internally as to where things could have been improved. We would like to invite you to have a chat with us directly so we can find out how we can improve our service moving forwards. Please feel free to contact me via brad@balgoreschelmsford.com and we can organise a chat.Kind regards, Bradley Stanton, Branch Manager
5/5
TrustpilotExceptional service
At over 60, securing a competitive mortgage felt daunting, but Peter Walker and Claire Dartnell made it remarkably smooth. Their exceptional service, market insight, and proactive handling of third-party matters gave us peace of mind throughout. A genuinely pleasurable experience, thank you both!
5/5
GoogleIf you're looking to sell a property I would recommend Balgores 100%! We've just gone through the process of selling my parents house. Undeniably it was very stressful, however the team at Balgores were brilliant! Andrew, Jordan …
Good afternoon, Thank you for your five‑star review. We will pass your feedback on to our Gravesend team. … More
5/5
GoogleMr. Luke did excellent job for me! I wish his success! Thanks zahir
Hi Zahir, Thank you for your kind feedback. We’re delighted to hear that Luke provided … More
5/5
TrustpilotVery thankful to the whole Balgores Team
Being the FTB, we were not clear with the home buying process, mortgage, home insurance but had preconceived notions. And then we met Balgores property team- Chris & Chloe and mortgage team Pete, Donna and Claire. As soon as we said yes to the house, they arranged everything for us and the whole process was closed in 2 months time; extremely efficient team. We asked for it and they arranged it for us like a genie. A special word of appreciation should definitely go to Pete; our mortgage advisor who answered our million queries and propositions and paid attention to even silliest ones. Highly proactive to reply emails and phone calls. Thank you so much Pete for your perseverance and the support extended. I wish all the good luck to the whole team for the future. Thank you!
5/5
TrustpilotExcellent experience great service A*
Both Sean and Melissa have been amazing throughout the whole mortgage process. Due to uncertain times we were worried about gaining a new mortgage with a main stream lender but Sean come up trumps and smashed it out the park . Melissa has been great in updating us with the mortgage process after Sean had finalised the agreement and coudnt ask for a better team .highly recommended to all who are searching for either a new home or a move . A*
5/5
GoogleWe are delighted we chose the team at Stonegates to sell our parents' home and recommend them highly. From the first meeting, it was evident that James not only had extensive knowledge of the Hitchin property market, but that he understood the individual needs of his clients. Anne led on the viewings to the property and she understood that we were selling more than bricks and mortar. She met us to understand the history of our parents' home and its unique features. She brought a positive energy, and wish to share the story of the house and locality, to each viewing. James, Anne and Keith communicated with us throughout the process and we appreciated the regular feedback after viewings. When needed their advice was clear, helpful and always right, and nothing felt like too much trouble. The team provided a professional and knowledgeable service, with a warmth and understanding, that helped us enormously.
5/5
TrustpilotGreat Service and assistance from Claire and Peter
Claire has been excellent at keeping us informed throughout the process of acquiring a new mortgage. We couldn't have been happier to have her work with us to ensure all documentation was submitted in good time and all checks where correctly undertaken so there would be no delays to the process. Both Claire and Peter have been fantastic at ensuring this process was straightforward and stressful. We will happily be contacting them in the future to undertake our next Mortgage. 5 stars professional service.
5/5
TrustpilotWe made the best decision to choose…
We made the best decision to choose Balgores for finding out home 🥳 Best team ever. I will definitely recommend to anyone 👌 From seeing our house until having the keys was just a small step (exactly two months) with daily update and always a good response from them. Thank you Sean Londors, you are the best advisor ever, thank you Sarah Oakley for keeping us updated and for your hard work 🥰 thank you all team for finding us our dream house
5/5
GoogleGreat help and support with purchase of my new home from Julie Leithead. Always very helpful, friendly and answered all questions I had.
Many thanks for these kind words, we look forward to helping in the future.
5/5
GoogleReally helpful and knowledgeable about the area, thanks Julie
Thank you :)
5/5
TrustpilotPete and Claire are the best!!
Pete Walker and Claire Dartnell are invaluable to anyone looking for a mortgage and the level of personalised expert service they have provided us has been by far the best experience we’ve ever had with a mortgage broker. Pete was highly recommended as a mortgage broker by a friend and it was the best decision we made. Pete and Claire were both fantastic and went above and beyond for us on so many occasions. Pete has an huge amount of experience which was priceless to us as we had a complex leasehold sale as well as the onwards purchase. Nothing was too much trouble and he even sought advice about our sale from his trusted contacts (solicitors and other brokers) to help us with our sale. He made the mortgage application completely stress free and was incredibly knowledgable and realistic about it and we couldn’t be more grateful. Claire has been amazing and was constantly in contact with our solicitors to get updates on both our sale and purchase which was amazing. Thank you both so much!!
5/5
GoogleJW Woods are extremely efficient and thorough throughout the process from viewings to completing the deal. Highly recommend
Many thanks Wendy for your feedback. We look forward to assisting you in the future.
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Yes. In The Trusted Agent 2026 awards: Balgores Gravesend, Gravesham won Trusted Agent.
Send Balgores Gravesend a message.
