Trusted Agent profile Β· Gravesend

Your Move Gravesend reviews

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

248 reviews across 1 platform

Zero Windmill Street, Gravesend, DA12 1AD

Part of Your Move, see every office.

Your Move's office in Gravesend, at Zero Windmill Street, is rated 4.6 out of 5 across 248 reviews on 1 platform, including 248 Google reviews rated 4.6.

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4.6 / 5

248

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Gravesend office, from every platform, shown as written. First names only.

5/5

Google

I had a fantastic experience with Ella Marriner from Your Move. she was incredibly helpful throughout the entire process, providing expert guidance and excellent communication. Their professionalism and attention to detail made the renting process smooth and stress-free. I highly recommend their services to anyone in need of a reliable and efficient real estate agent. She is very helpful and we are so happy for our first rented house.😊

Bhawna Β· 26 November 2024

Agent replied Β· 17 January 2025

Thank you so much for your kind words and we wish you the very best in your new home

1/5

Google

Have rented a property via YourMove few years ago. Vacated the property recently and instruction to release the deposit has been issued by our landlord to YourMove. The deposit hasn't been returned back yet. …

Sergey Β· 13 December 2025

Agent replied Β· 27 January 2026

Thank you for your feedback and I am sorry for the delay in returning your deposit. The process is managed by a different team and the delay was caused by staff absence and a payment that unfortunately bounced back as shown in the email I … More

5/5

Google

We moved house 2 weeks ago and it was Tayla who guided us through the long process leading up to this. At every stage, looking for a suitable house, finding a buyer, dealing with solicitors, she could not have been more helpful or more supportive. They are a really good team at Rightmove Gravesend and we thank you all.

Sally Β· 2 April 2025

Agent replied Β· 4 April 2025

Hi Sally , thank you so much for your positive comments about Tayla , your wonderful feedback and rating mean a lot to us! Please let us know if there is anything else we can do for you; we are more than happy to help!

5/5

Google

Holly was amazing really helped us with our move and made sure everything was perfect for us she’s amazing and such a lovely girl

GG Β· 22 September 2024

Agent replied Β· 22 October 2024

Thank you so much for your kind words Holly is amazing and thank you for choosing Your Move we wish you the best in your new home

5/5

Google

Nice service with very friendly staff who are very helpful. I wanted to thank Ciara in particular as she assisted with my move from start to finish and is extremely lovely approachable person who answered all my questions without fault. She is truly an asset to the company!

K Β· 23 January 2023

Agent replied Β· 23 January 2024

Thank you so much for your lovely review

1/5

Google

My experience with this estate agent has been nothing short of dreadful. After renting and residing in a property for over 5 years, the ordeal we faced upon departure was disheartening. Upon moving into the property, it was in a deplorable condition. Despite our diligent efforts in maintaining it throughout the years, the estate agent and landlord failed to acknowledge our contributions. Upon vacating, we were shocked to find the estate agent supporting the landlord in unjustly deducting unnecessary repair costs from our deposit. Attempts to address the matter directly with the estate agent proved futile as they disregarded our concerns despite our longstanding tenure with them. Frustrated and feeling unjustly treated, we were compelled to escalate the issue to the deposit scheme for resolution. Thankfully, the deposit scheme ruled in our favor, acknowledging the unfair deductions and rightfully returning a portion of our deposit. I urge extreme caution when considering engaging with this estate agent. Our unfortunate experience serves as a stark reminder of the importance of thorough scrutiny and vigilance in such matters. Proceed with caution.

Josephq Β· 11 March 2024

Agent replied Β· 25 March 2024

Dear Mrs Ajayi we are sorry you felt the need to express your concerns after your long tenancy with us over the disputed amount of Β£435 from your deposit. The independent adjudicator examined your case and found you liable therefore awarding the Landlord Β£250 for the cleaning and dilapidations, this was unfortunately out of our hands. You otherwise received the deposit back minus this amount. We wish you the very best in your new home.

5/5

Google

What amazing service!! Ella and Ula were amazing in getting new tenants for my property, they were so professional and helped throughout the whole process. I would highly recommend using your move Gravesend.

Jovi Β· 7 February 2024

Agent replied Β· 16 February 2024

Thank you Jovi a wonderful review

5/5

Google

My partner and I had a great experience using Your Move recently. There was quick and easy communication and Ella was amazing at getting everything sorted for us so quickly. Would definitely recommend.

Megan Β· 30 January 2024

Agent replied Β· 6 February 2024

Thanks Megan your review is much appreciated

5/5

Google

Holly Bishop Amazing!! Very Informative and knowledgeable, so helpful and keeps us updated with every process. Thanks Holly

Claire Β· 8 October 2024

Agent replied Β· 22 October 2024

Thank you Claire such a lovely review for Holly

5/5

Google

Holly has been great, very helpful and responsive!

Katie Β· 24 February 2025

Agent replied Β· 3 March 2025

Thank you so much for your review Katie and your lovely comments for Holly

5/5

Google

From start to finish Ella at Your Move Gravesend has been very helpful. After finding a property, we had the keys and were moved in within 2 weeks. Any queries Ella has advised and helped with very swiftly. Thank you.

Emma Β· 27 June 2023

Agent replied Β· 23 January 2024

Hi Emma you are very welcome we wish you all the very best in your New Home

1/5

Google

Very disappointed from the service very unprofessional behaviour when you leave the property . I let property from them from last 2 years the letting team is good when they offer you a property bit when your tenancy period end their behaviour change dramatically as off with me waiting for my deposit or even a reply from last 45 days and even they are not responding on call

Saqib Β· 27 July 2024

Agent replied Β· 22 October 2024

Hi Saqib, I was very surprised to see this review I understand that the deposit process can be very frustrating at times but I do not feel that this reflects the service we have provided you for the past two years

5/5

Google

Tayla has been great and friendly from the start from the first conversation to the initial viewing to informing us of any actions when needed, making the FTB process much less painful. Would definitely recommend :)

Epika07 Β· 26 August 2023

Agent replied Β· 23 January 2024

Thank you Jordan really appreciate your review

5/5

Google

Thank you so much to Ella and the team for all the help you have given us. Always very friendly and helpful and quick to respond to any messages. Cannot recommend Your Move enough, thank you again.

Clare Β· 28 May 2023

Agent replied Β· 23 January 2024

You are welcome thank you for choosing us.

5/5

Google

I just want to thank tayla and Darren for the work they have put in for the sale off my property. I can't explain how much time and effort they put in to get my property sold, it's been a long two years but they never gave up on trying to get the property sold. Today marked the final day of phone calls weekly they will be missed. Thank you again for all your hard work.

Lloyd Β· 1 May 2025

5/5

Google

The Sales team have been very supportive and adaptive to our needs throughout the sale of our house. Always at the end of the phone and willing to help go the extra mile. Highly recommend. Many thanks to Darren, Miroslav and the team. Jean and Lee.

Lee Β· 23 January 2022

Agent replied Β· 23 January 2024

Thank you so much Jean and Lee for your review we are very pleased you are happy with the service received and wish you all the very best. The Gravesend Sales Team.

5/5

Google

The place is very fantastic about find a new home or find a new property where do u live. I am grateful to I have and I found a new home. All staff members very helpful and very co-operative with us and everyone are coordinated in anytime. Thank you so much for your time and effort to make the best possible outcome happen to us in the last few weeks.

Trushna Β· 4 March 2024

Agent replied Β· 25 March 2024

We are so glad to have helped, thank you

5/5

Google

I’d recommend Your Move to everybody! They are a brilliant, kind team who are always willing to help and accommodate to anything I need. They are very quick at what they do, I can’t recommend them enough!!! Thank you to all those at the Gravesend branch for everything you’ve done for me and my family.

K Β· 16 November 2024

Agent replied Β· 17 January 2025

Thank you so much for your lovely 5 star review. We have enjoyed working with you and wish you the very best

5/5

Google

I had a really wonderful experience with Ciara from Your Move Gravesend when looking for a rental property. During the viewing Ciara was incredibly welcoming, open and professional throughout and was quick to respond through email and phone too.PositiveResponsiveness, Quality, Professionalism

Hannah Β· 27 August 2022

Agent replied Β· 23 January 2024

Thank you Hannah for your positive and kind review

5/5

Google

Ciara and the team were superstars in helping us arrange a lease agreement that had numerous challenges. The team was very good at communicating the status of the agreement and did everything they could to get any queries from our side resolved. Great service. Thank youPositiveResponsiveness, Quality, Professionalism

Ryan Β· 27 August 2021

Agent replied Β· 23 January 2024

Thank you for your 5 star review so kind of you thank you

5/5

Google

We very appreciate all team very hard and great work. Specially thanks for Tayla. πŸŽ‰πŸŽ‰πŸŽ‰πŸ₯‚ …

Gavin Β· 20 January 2026

Agent replied Β· 13 April 2026

Thank you so much for your lovely review! We really appreciate your kind words and support. The whole team works incredibly hard, and a special thank you from Tayla as well It was a pleasure helping you, and we wish you all the very best going forward! πŸŽ‰πŸ₯‚ …

2/5

Google

We put our property up for rent after receiving a great amount of reassurance from the team. We were told an ideal tenant had been found and were given reassurance on affordability checks completed. However, the tenants have defaulted month after month, with little support received from Your Move Gravesend branch.

Georgia Β· 6 January 2025

Agent replied Β· 17 January 2025

Hi Georgia credit control have kept the Landlord notified through the whole process the Tenant had unforeseen circumstances resulting in the delayed rent. This has been resolved and the rental is all up to date. We always aim to rectify any problems that can arise when renting property as swiftly as possible.

5/5

Google

Great professional service from Emma, whole experience of renting via Your Move was smooth and efficient

Clare Β· 13 January 2026

Agent replied Β· 13 April 2026

Thank you for your kind review! We’re really pleased to hear that you had a smooth and efficient experience renting through Your Move. Wishing you all the best in your new home, and thank you again for taking the time to share your feedback.

5/5

Google

Your Move is simply the best letting agent in Gravesend. Ella was really helpful, professional and responsive.

Okerebudu Β· 28 April 2024

Agent replied Β· 22 October 2024

Thank you we aim to be the best and give the best service

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Questions about Your Move Gravesend

How many reviews does Your Move Gravesend have?

Your Move's Gravesend office has 248 reviews across 1 platform: 248 on Google.

What is Your Move Gravesend's rating?

Your Move Gravesend is rated 4.6 out of 5 across all 248 reviews, and 4.6 out of 5 on Google from 248 reviews.

Where is Your Move's Gravesend office?

Your Move Gravesend, Zero Windmill Street, Gravesend, DA12 1AD.

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