Trusted Agent profile · Gravesend
Verified
★★★★★
1,573 reviews across 2 platforms
21A - 21B King Street, Gravesend, DA12 2EB
Robinson Michael & Jackson's office in Gravesend, at 21A - 21B King Street, is rated 4.9 out of 5 across 1,573 reviews on two platforms, including 1,563 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of seven awards Robinson Michael & Jackson won in 2026.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
5/5
GoogleTammy and team have been excellent throughout my sale and purchase. They have gone above the call of duty and were always professional and friendly! I highly recommend Robinson Michael & Jackson!
Thank you so much for your wonderful feedback! We're thrilled to hear that Tammy and the team were able to support you so effectively throughout both your sale and purchase. Going above and beyond is exactly what we strive for, so it’s … More
5/5
GoogleSo grateful for Tammy’s tenacity and hard work to help us find our new home. She checked in at least once every week and would give great advice and support when I needed it. She’s a superstar!
Thank you so much for your lovely words! It was an absolute pleasure helping you find your new home, and we're so pleased Tammy could be there to support you throughout the process. Wishing you many happy years in your new home! 🏡 And if you know anyone thinking of selling, we’d be delighted to help them too. If they successfully sell through us, we offer a Bluewater voucher as a little thank you for the referral.
5/5
GoogleTammy was amazing during my property search, prompt responses, no time wasting in the property requirements I was looking for and negotiated on my behalf. I wouldn’t hesitate to recommend her!
Thank you so much for your kind words! I’m thrilled to hear that Tammy provided such excellent support during your property search. Her promptness and dedication to finding the right property and negotiating on your behalf really make a … More
5/5
GoogleI can't recommend Robinson Michael and Jackson enough. Andy and team have been extremely helpful in providing updates throughout the whole process. Thank you Andy and all for all your support.
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that Andy and the team were so helpful and kept you updated throughout the process. Your kind words mean the world to us, and we’re so glad we could support you. Wishing you all the best! 🏡✨ …
5/5
GoogleThanks to Tammy a difficult house sale was made a little bit easier. Tammy always returned phone calls. She was polite, efficient and professional. Thanks to all the staff at RMJ.
Thank you so much for your kind words. We’re so glad to hear that Tammy was able to help make the sale process a little easier for you. Her professionalism and dedication to keeping things moving smoothly are exactly what we aim for, so … More
5/5
GoogleLillie is an amazing person, she always has time for her customers and she is a very patient person. Thank you so much. and I am so pleased with your service.
Thank you for your wonderful feedback! We’re so glad to hear that Lillie provided such a patient and attentive service. She truly cares about her customers, and your kind words will mean so much to her. We really appreciate your support and … More
5/5
GoogleNever thought the process would be completed this speedily... Thank you for your quick, smooth and excellence service. Thanks to Erin also.
5/5
GoogleI would like to thank you Michaela for her service. She is helpful, friendly and efficient to help me to settle the rental matter about my house and my tenants. As a first time landlord. I really appreciate her help and assistance to me. Po Shun Lam
5/5
GoogleAbsolutely brilliant. I cannot thank and praise enough. I am going through a separation at the moment and didn’t know what my options were with regards to renting a property with a less than perfect credit rating. I spoke to Simon on a Saturday morning and he was so kind and patient with me, explained the whole process and what i could look to do. I cannot thank him for taking the time to speak to me when I was at an all time low and worrying about becoming homeless. Would highly recommend. Thank You Simon, you’re a star.
Thank you so much for your very kind review, Sarah. We're here to help and are wishing you all the best. - Simon, Lettings Manager
5/5
GoogleAndy and team at RMJ was very helpful and thorough in their approach. They ensured that I am kept updated at all times. Thanks for all your help and support.
That’s wonderful to hear! Andy and the team sound like they did a great job keeping you informed and supported throughout the process. Wishing you all the best, and congratulations! 😊🏡 …
5/5
GoogleTammy was absolutely brilliant getting our purchase across the line, really proactive and kept us in the loop every step of the way. We couldn’t have asked for better service and myself and my husband are delighted with the property we bought!! I doubt we will ever move but if we do we will definitely use RM&J to list our property. Many thanks!!
Thank you so much for your wonderful feedback! We’re thrilled to hear that Tammy was able to guide you through the process so effectively and keep you well-informed every step of the way. It’s fantastic to know that you and your husband are delighted with your new home! We truly appreciate your kind words, and we’d be honoured to assist you again in the future, should you ever decide to move. Thank you again for trusting us, and we wish you many happy years in your new property!
5/5
GoogleAm Very happy with the service provided, regular updates and very good local knowledge les to a sale in these challenging times. I highly recommend Mia and the team.
Thank you for your feedback! It’s great to hear that Mia and the team provided excellent service, regular updates, and valuable local knowledge to secure a sale during challenging times. Your recommendation means a lot. … More
5/5
GoogleSo far my dealings have been dealt with promptly and efficiently. With 5 viewings booked in the first week. Tammy Dixon has been very good at keeping me updated.
Thank you for your feedback! We’re thrilled to hear that your experience has been prompt and efficient, and that Tammy has kept you well updated throughout. We’ll be sure to pass on your kind words!
1/5
GoogleI rent a property through Robinson Michael and Jackson Gravesend, and based on my experience, I couldn't urge you more strongly to avoid renting through them. They are the friendliest people in the world during the sales process, taking your cash (funny that), but if you have a problem once you've moved in, it's a different story. Look at the photos attached, this is the condition of a rental property Robinson Michael and Jackson have no problem renting out. Of course, it wasn't in the listing photos. I was told at the viewing by someone called Hannah, that the landlord planned to repair the poor condition to the back door and lean-to, and of course, it never happened. When chasing up the repairs, I was then told this person no longer worked there. The oven was broken when we moved in, the boiler broke shortly after, and with each complaint, it was a nightmare to deal with the property management agency to get these issues resolved. It took months to get the oven replaced. The back door and lean-to of the property is unsafe and falling apart, and 8 months on it hasn't been repaired. I have had to chase property management about this issue more times than I can even remember, and every time it was basically "it's with the landlord". The landlord then refused to do any repairs, leaving me no choice but to report it to the council. The council are now forcing him to do the repairs. Our landlord is shady at best, and it brings the question of why Robinson Michael and Jackson are happy to do business with him. Property management would 'do their part' by 'requesting quotes', which the landlord then declines. One of their contractors showed up to the property unannounced and then shouted at me because I didn't allow the unarranged visit. The oven and boiler were repaired but not without painful pressing on the agency and landlord to resolve. There was one time where a lady on the phone at RMJ was helping me get in touch with property management for repairs, but they were on training, so she called a contractor herself for me, then for the privilege, wanted me to fill out a review for her... (for doing her job), as though she was doing me a favour. It's a joke. The property management has made numerous mistakes, and for a period would send me communications about property maintenance that was for another property. Their property management is awful. But hey, of course, it's all my fault! How dare I suggest the agency is to blame! The fact that I have had to live with this broken back door for 8 months is frankly disgusting and inexcusable. We can't even get contents insurance because of it. Everything I have written is 100% honest. Dealing with Robinson Michael and Jackson has caused me nothing but stress, upset and lost time. Please don't make the same mistake I did. Avoid renting from Robinson Michael and Jackson.
Good Afternoon Tristian, Thank you for your review and I am very sorry to hear about your experience. I have investigated with the team and I can confirm that we were assured additional works would be completed prior to your occupation. When they did not take place, we have been chasing alongside yourself. Unfortunately Letting Agents do not have the authority to carry out works without the Landlords permission. The Property Managers have obtained quotations for any, and all issues raised and continuously chased for instructions. I note that the boiler and cooker were replaced some time ago as a result. I understand that referring the remaining items to the Council was discussed with the Property Management team, and you were encouraged to do so. We are pleased that their intervention has now enabled us to assist with progressing the remaining works. We share in your frustration with the delays and assure you that we have done everything within our power to expedite the situation. Until such a time that a tenant occupies a property and issues arise, we do not have any experiences on which to gauge the conduct of a landlord. I can assure you that we review this at the end of each tenancy and take appropriate action prior to considering a further let. We would not end any agreements with a landlord whilst you remain in occupation, as this would leave you without a point of contact and with nowhere else to turn. We remain available to assist and advise you in any way that we can moving forward. Kindest Regards, Simon Parish - Lettings Manager
5/5
GoogleExcellent service from start to finish. Ellie was super helpful throughout the whole process. They held a viewings evening at the flat and I had a renter the next day. Very fast and impressive as I felt I had left it a little too last minute as I was moving to Ireland 2 weeks later! Professional service and made the whole process a breeze. Would highly recommend this letting agent. Staff here are friendly, especially Ellie! Very good at her job! :-) thanks for a straight forward, easy and positive experience!
Thank you so much for your kind review, that is very lovely to hear and it has been a delight working with you! Wishing you all the best with your new new home in Ireland! - The Lettings Team.
5/5
GoogleAmazing work from the team. Simon and Erin worked incredibly well to find me a tenant in less than 3 hours of my flat being put on the market, I was so impressed. So happy to be working with Robinson, Michael and Jackson
Thank you so much for your fantastic review. We're delighted to hear that you had such a positive experience with our lettings team. … More
5/5
GoogleHad the pleasure of meeting Hannah at a lovely property in Gravesend. She knew the key information related to the property and showed us around taking her time. What was really interesting was how she presented the property to us step by …
Dear Shakil, Thank you so much for your lovely review. We're delighted to hear you had such a … More
5/5
GoogleGreat experience viewing the property, Hannah was welcoming, helpful and very knowledgeable,she answered all my questions clearly, The team have been very helpful too... I'm still viewing a few places but the experience has been really good with you guys so far. Thanks
5/5
GoogleHannah was friendly and showed me around the property.Some details she doesn’t know of but can find out for us. Great experience thank you.
4/5
GoogleAndreas has been very helpful with me and my husband finding our first property. He is friendly and welcoming and allows you to be honest with no judgement!
Thankyou so much for taking the time to write a kind review and sharing your experience. We really do appreciate it and look forward to continue working with you in your search for a home. … More
5/5
GoogleI'd like to thank Tammy for all her help in my purchase. She was always there at the end of the phone. Thank you for all you help
Thank you so much for your kind words! Tammy will be so pleased to hear that her support made a difference during your purchase. She truly strives to be there for her clients every step of the way, and your feedback means a lot. If you need … More
5/5
GoogleI am extremely grateful to have had Tammy as it was my first time buying a house. She was a massive help as she made things simple and easy to understand, provided me with a lot of information and was overall extremely nice and welcoming. I …
Dear Ryan, Thank you for taking the time to leave us such wonderful feedback. It was a … More
5/5
GoogleI found Jack to be a very helpful and polite young man,even when I had to cancel our original appointment at very late notice Jack was very understanding and told me not to worry, After rescheduling our 1st appointment Jack was very helpful and professional and kept me informed and updated throughout the whole procedure
Thank you so much for your kind feedback! We’re so glad to hear that Jack was helpful, understanding, and professional throughout the process. It’s great to know that he kept you informed and updated every step of the way, even after the rescheduling. We truly appreciate your trust in us, and we’ll be sure to pass along your feedback to Jack. If there’s anything else we can assist with, please don’t hesitate to get in touch. Thank you again, and we wish you all the best!
5/5
GoogleWe had a great experience selling our property with RMJ. We had previously listed our home with another estate agent and 20+ viewings but no solid offer which followed through. After taking our property off the market for a couple of …
Dear Farzana, Thank you so much for your fantastic review. We're delighted we could help … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robinson Michael & Jackson, Gravesend won Platinum; Robinson Michael & Jackson, Rainham won Platinum; Robinson Michael & Jackson, Strood won Platinum; Robinson Michael & Jackson, Walderslade won Platinum; Robinson Michael & Jackson, Maidstone won Platinum; Robinson Michael & Jackson, Chatham won Gold; Robinson Michael & Jackson, Sittingbourne won Gold.
