Trusted Agent profile · Gravesend
★★★★★
376 reviews across 3 platforms
159 Windmill Street, Gravesend, DA12 1AH
M and M Estate and Letting Agents's office in Gravesend, at 159 Windmill Street, is rated 4.7 out of 5 across 376 reviews on three platforms, including 362 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for M and M Estate and Letting Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
5/5
GoogleOverall, great experience with the team. Jacob & Richard were very professional and helped us settle in quickly. Happy we got what we wanted.
Thank you so much for your kind and fantastic review of Richard, Jacob and the teams services. I am really pleased the service we strive to give has been well received and recognised in this way and really wish you all the best in your new home! M&M Estate and Letting Agents
5/5
GoogleI found M&M to be a wonderful agency. They were friendly, professional and patient. Special thanks to Francesca, Richard and Mel for their consistency and reassuring efforts throughout the whole process.
Thank you so much for your kind review. I will be sure to pass all of your great comments onto the team here and I am really pleased the service we strive to give has been well received and recognised in this way. It was a pleasure to work with you on the purchase of your home.
5/5
GoogleContacted M&M for some information on a property and spoke to Mel who was very helpful and went above and beyond.
Thank you so much for your kind and fantastic review of Mel and her service. I am really pleased the service she strives to give has been well received and recognised in this way. M&M Estate and Letting Agents, Gravesend
5/5
GoogleJacob was a really knowledgable, patient, and helpful agent, couldnt recommend him enough
Thank you so much for your kind and fantastic review of the team here. We are really pleased the service that Jacob and the team strive to give has been well received and recognised in this way. We look forward to working towards a successful purchase for you. M&M Estate and Letting Agents in Gravesend
4/5
GoogleJacob was very helpful in relation to the property’s details and during our viewings, and kept us fully informed of the administrative process.
Thank you so much for your kind and fantastic review of Jacob and his service. I am really pleased the service he strives to give has been well received and recognised in this way.
5/5
GoogleGreat experience again with this company, second time I have used them. Pictures and video were brilliant and had 30 viewings booked in the first week! Richard kept on the case and updated regularly and managed to appease all parties throughout. Really happy overall and would recommend!PositiveResponsiveness, Professionalism
Thank you for writing such a wonderful review Greg. We hope you and your family will be very happy in your new home! Sarah
5/5
GoogleThese guys are amazing! Robyn was very smiley and willing to help me. She made me feel comfortable in Gravesend. Gemma rocks, very professional, prompt and friendly. Jason another amazing guy, following up any question I had for the property. Thank you all and I definitely will recommend you.
Thank you for such a fantastic review Nadia. We hope you will be very happy in your new home. Pop in and see us any time! Sarah
5/5
GoogleThe entire renting process was seamless, and communication was A1 throughout. Highly recommend.
Thank you for taking the time to write us a review. From the Best Estate and Letting Agent in Gravesend
5/5
GoogleJacob has been very helpful to us as first time buyers and arranged viewings whenever we needed them. He even helped us on his day off!
Thank you so much for your kind and fantastic review of Jacob and his service. I am really pleased the service he strives to give has been well received and recognised in this way.
5/5
GoogleGreeted with happy smiley faces even though they were very busy Emma was very helpful and put our minds at ease as new to all this Thank you
Thank you for your review, your comments will be passed onto Emma. Kind regards Gemma - Lettings Manager.
5/5
GoogleI had an absolutely wonderful experience with Hollie Caller, she was very open and helpful with all my questions and reported issues very fast. Thank you Hollie
Thank you for taking the time to write a review, your comments have been passed onto Hollie.
5/5
GoogleA great estate agent! Richard & Mel have been extremely supportive throughout the process. They have given me good advice when I've asked them questions. Moving house has certainly not been an easy experience, however, I have always felt confident and supported by this estate agent. Would highly recommend! If/when I move again, I will definitely be using them!
Thank you so much for your lovely review and feedback and also for your kind comments regarding Richard and Mel and the service they provided! It was a real pleasure to help with the sale of the property and we were very pleased to help you get it to completion. From all of the team at M&M Estate and Letting Agents
1/5
TrustpilotTotally unprofessional and rude…
Totally unprofessional and rude service. They make their customer life a hell with their novice yet bossy attitude. Stay away from them.
We’re very concerned to read your comments, as this is not the level of service we provide or strive for at M&M Estate & Letting Agents. However, we have been unable to find any record of you as a client or applicant on our system, and we do not recognise the situation you’ve described. It’s possible that this review may relate to a different business with a similar name. If you believe this is in error, we would be grateful if you could double-check and amend the review accordingly. If you have genuinely dealt with M&M Estate & Letting Agents and there has been some misunderstanding, please contact us directly so we can look into this properly and address any concerns. M&M Estate & Letting Agents
5/5
TrustpilotSteph and her M&M team's magical Christmas spirit!
A few weeks ago, I was at my Rugby club and I heard Steph talking about hers and M&M team's plan to fill 100 Christmas stockings, so 100 children would be able to experience joy and the excitement of having a present to open on Christmas morning.
5/5
GoogleExcellent, Helpful Staff
Thank you so much for the 5* review and your lovely comments! - From M&M Estate and Letting Agents, the best estate agent in Gravesend
5/5
GoogleOutstanding service! A big special thanks to Gemma, Stephanie, Robyn & Hollie, not to forget the rest of the M&M team, you guys are amazing!!!
Thank you for taking the time to write us a review, we really appreciate it!
5/5
GoogleEmma was very responsive, i'll definitely use this agency in the future
Thank you so much for your lovely review. M&M Estate and Letting Agents, Gravesend
5/5
GoogleCalled into the Gravesend office to be greeted by two delightful ladies. it was a "cold" call as we had a transaction to complete which had nothing to do with them and certainly with no gain for their services ! In spite of this, the two ladies could not have been more helpful and within 20 minutes , we had a confirming e mail from our estate agent that all was well. We are so grateful and cannot recommend them more highly. If we have a need for an Estate agent in the future, which we may, they will be the first we call on. Absolutely wonderful people and very professional. Thank you again !
Thank you for the lovely kind words, we were happy to help you in your hour of need! We hope to see you again in the future, good Luck with your purchase. Gemma - Lettings Manager
5/5
GoogleJACOB AND MEL have been an absolute dream to work with. Such a streamlined service from day! As a portfolio landlord, I have dealt with several estate agents across London/Kent and this has been one of my best experiences, Highly recommend them. Thanks
Thank you for the 5* and your review of our services. It means a lot to every one at M&M Estate & Letting Agents Gravesend
5/5
GoogleSuch a lovely experience today. The agent (Jacob) explained everything in dept and was patient with us. I never felt rushed or force to make any decisions. Overall the best experience when it comes to viewing houses and potentially being able to purchase our home.
Thank you so much for your kind review of Jacob. We are really pleased the service that team strive to give has been well received and recognised in this way. M&M Estate and Letting Agents in Gravesend
5/5
GoogleGreat service. Polite and friendly and. professional .Jacob was excellent. Thank you :)
Thank you so much for your kind and fantastic review of Jacob and his service. I am really pleased the service he strives to give has been well received and recognised in this way.
5/5
GoogleThanks to Gregg King who sold my property in under a week. Great service.
Thank you so much for your wonderful review of Gregg! From all of the team at M&M Estate and Letting Agents
5/5
GoogleJacob was amazing and went above and beyond to make sure I could view
5/5
GoogleI dealt with mainly Carly in the lettings team, as a first time renter she took the time to provide me with all the information and help I needed, I cannot recommend enough! Thank you Carly and all of the lettings Team.
Thank you Alexandra. We hope you will new very happy in your new home. Sarah
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
M and M Estate and Letting Agents's Gravesend office has 376 reviews across three platforms: 362 on Google, 9 on Facebook (across the whole business), 5 on Trustpilot (across the whole business).
M and M Estate and Letting Agents Gravesend is rated 4.7 out of 5 across all 376 reviews, and 4.7 out of 5 on Google from 362 reviews.
Yes. In The Trusted Agent 2026 awards: M and M Estate and Letting Agents, Gravesend won Gold.
M and M Estate and Letting Agents Gravesend, 159 Windmill Street, Gravesend, DA12 1AH.
