Trusted Agent profile
★★★★★
376 reviews across 3 platforms
159 Windmill Street, Gravesend DA12 1AH
M and M Estate and Letting Agents's Gravesend office at 159 Windmill Street is rated 4.7 out of 5 across 376 reviews on three platforms, including 362 Google reviews rated 4.7. The 9 Facebook and 5 Trustpilot counts are for the whole business. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for M and M Estate and Letting Agents. Each award is assessed separately from the review sites.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
5/5
GoogleJacob was amazing at showing us around and provided great insight on the property
Thank you so much for your kind review of Jacob. We are really pleased the service that team strive to give has been well received and recognised in this way. M&M Estate and Letting Agents in Gravesend
5/5
GoogleI decided to approach M&M to sell my property because they were recommended to me by a friend in the area, who had purchased a property from them previously. After meeting the team and discussing my situation with them, I was confident that selling through M&M was the right decision. My experience with M&M was great, despite several ups and downs over the 6-8 month engagement, which were entirely outside of their control, they dealt with things really well and it reassured me of their acumen as agents and just as a genuinely nice bunch of people to engage with. The process of buying/selling was admittedly extremely stressful, and at times I found myself close to calling it a day and staying put, but throughout I honestly couldn't have asked for a better experience from the M&M team and Richard in particular.
Thank you so much for your wonderful review and for your kind comments regarding the team here! From all of the team at M&M Estate and Letting Agents
5/5
GoogleHaving worked with M&M for a number of years the whole team are a pleasure to work with, they are always professional and readily available on the phone or by email to assist with any queries. Special mentions to Hollie and Steph for their continued support in occasionally tricky situations, I look forward to working alongside M&M for the foreseeable future.
Thank you so much for your kind review of Hollie and Steph. We are really pleased the service that team strive to give has been well received and recognised in this way. M&M Estate and Letting Agents in Gravesend
4/5
GoogleReally happy with Emma and Luke service, wish the flat was cleaned prior to my move in but nevertheless good and swift service provided!
Thank you for writing a review for the Lettings Team, we really appreciate it and we apologise the apartments cleanliness was not to the standard you were expecting. We hope you are very happy in your new home.
5/5
GoogleLuke, Emma and the extended team has been extremely helpful with my move. Very smooth, transparent and informative. Thank you all very much !
Thank you for writing the Lettings Team a review, we all really appreciate it and hope you are happy in your new home. From the Best Estate and Letting Agents in Gravesend
5/5
GoogleI week ago I moved in a property managed by M&M Estate&Letting and the process was quick and easy. Great communication from start to finish. Stephanie and Robyn have been extremely helpful in dealing with my requests. Great customer service. Highly recommended. Thank you so much Steph for the great work. 😊PositiveResponsiveness, Professionalism
Thanks for your review. We all hope you are very happy in your new home, I will ensure your comments are passed onto the team. Kind regards, Gemma Scott-Davies. Lettings Manager
5/5
GoogleJacob, Melanie and the team have been great at helping us find and agree a sale on our forever home. Looking forward to working with them to get to completion day!
Thank you so much for your kind and fantastic review of Jacob and Melanie. I am really pleased the service they strive to give has been well received and recognised in this way.
5/5
GoogleJacob was a real asset in our property search and eventual purchase. He is helpful, patient and unassuming. Thank you for everything.
Thank you so much for your kind and fantastic review of the team here. We are really pleased the service that Jacob and the team has been well received. M&M Estate and Letting Agents in Gravesend
5/5
GoogleFirst time renting through M&M - lovely team and have made our move as stress free as possible - special thanks to Emma and Will
Thankyou for your lovely comments about the lettings team, we always aim to be the best letting agents in Gravesend and we all wish you a happy new home.
5/5
GoogleKind, friendly and always prompt with response via phone or email. An excellent local estate agent that helped us view lots of properties. I can highly recommend Jacob to anyone who is looking for a property.
Thank you Bartosz. We will make sure this is passed on to Jacob. You know where we are should you ever need anything.
5/5
GoogleI am a Landlord and I have been using M&M Estate agents for many years they have always given us a great service at the right price. Lately I have been in communication with Stephanie Slade who has gone over and above in dealing with all our issues. Stephanies communication and knowledge has been first class Thank You.
Thank you so much for your kind review of Stephanie. We are really pleased the service that she and the team strive to give has been well received and recognised in this way and thank you for trusting us with your property for all of these years. M&M Estate and Letting Agents in Gravesend
5/5
GoogleI am very happy and grateful for services by M&M, specifically our agent William who had also shown us previously properties. He knew exactly what we liked and had us in mind when this property came available. He went above and beyond to make sure we had what we wanted. We are so pleased to be with M&M and would strongly recommend renting from them. Thank you very much - from two happy tenants.
Thank you so much for taking the time to write a review, we really appreciate it and hope you are both very happy in your new home!
5/5
GoogleVery professional and knowledgeable person, answered all my questions and provided some information about the house an the area.
Thank you so much for your wonderful review and feedback and also for your kind comments regarding the service provided! From all of the team at M&M Estate and Letting Agents - the Best estate and Letting Agent in Gravesend M&M
5/5
GoogleStephanie was great and left me with such a great opinion about this agency after I spoke with her. One of a kind I will say after so many bad experience with other agencies.
Thank you very much for your kind words.
5/5
GoogleJacob is lovely person he explains everything perfectly
Thank you for the 5* and your review of our services. It means a lot to every one at M&M Estate & Letting Agents Gravesend
5/5
GoogleFantastic service from all the staff always friendly and helpful especially Richard that went above and beyond during the final stages to get us into our new house
Thank you so much for your wonderful review and for your kind comments! It was a real pleasure to help with the sale of your property.
5/5
GoogleWe had our first house viewing with M&M Estate Agents. We were greeted by a lovely gentleman, Jacob, who was the agent. He showed us around the property, answered all of our questions efficiently, and had great knowledge of the area. We put in our offer and were pleasantly surprised to receive the good news of its acceptance. Thank you so much!
Thank you so much for your kind and fantastic review of Jacob. We are really pleased the service that Jacob and the team strive to give has been well received and recognised in this way. We look forward to working towards a successful purchase for you. M&M Estate and Letting Agents in Gravesend
4/5
GoogleI would like to thank the team at M and M estates, I would like to thank Stephanie slade for her commitment and support to me and my wife during this time, helping us with issues regarding our property swiftly and professionally, always happy to help and gets things done.
Thank you for your kind words, I will ensure to pass your comments onto the team. Take care, Kind regards Gemma Scott-Davies. Lettings Manager
5/5
GoogleWe arranged 2 viewings at this property, excellent communication from the agents and Jacob was great at showing us around the property both times.
Thank you so much for your kind and fantastic review of Jacob and his service. I am really pleased the service he strives to give has been well received and recognised in this way.
5/5
GoogleReally good service from M&M, always engaged and proactive. The whole sales team were great throughout
Thank you so much for your wonderful review and feedback and also for your kind comments regarding the service provided! From all of the team at M&M Estate and Letting Agents - the Best estate and Letting Agent in Gravesend M&M
5/5
GoogleI would like to say a special thank you to all the cheerful and well informed staff at M&M Sales. Everyone there worked tirelessly on my behalf to get buyers in to view my property and negotiate the best price. I was also regularly informed, assured and kept up to date with texts emails and phone calls. So many thanks again guys for doing a great job at a great price. Have a wonderful Christmas Richard, Emma, Melanie, Jacob and Francesca. You have all helped to make my own celebrations come a little earlier this year. Nigel Hirst 👍
Hi Nigel Thank you so much for your lovely review! We are so pleased that you have been delighted with the services here and in particular that the celebrations have come early. it has been a pleasure in selling your home and I wish you all the best for the future. Richard Reeves and the team at M&M
5/5
GoogleJacob was a really knowledgable, patient, and helpful agent, couldnt recommend him enough
Thank you so much for your kind and fantastic review of the team here. We are really pleased the service that Jacob and the team strive to give has been well received and recognised in this way. We look forward to working towards a successful purchase for you. M&M Estate and Letting Agents in Gravesend
5/5
GoogleFirst class, a very good service from the team at M&M Estate
Thank you so much for your review, from all of us on the lettings team.
5/5
GoogleGreat experience again with this company, second time I have used them. Pictures and video were brilliant and had 30 viewings booked in the first week! Richard kept on the case and updated regularly and managed to appease all parties throughout. Really happy overall and would recommend!PositiveResponsiveness, Professionalism
Thank you for writing such a wonderful review Greg. We hope you and your family will be very happy in your new home! Sarah
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
M and M Estate and Letting Agents's Gravesend office has 376 reviews across three platforms: 362 on Google, 9 on Facebook (across the whole business), 5 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
M and M Estate and Letting Agents is rated 4.7 out of 5 across all 376 reviews, and 4.7 out of 5 on Google from 362 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: M and M Estate and Letting Agents, Gravesend won Gold.
M and M Estate and Letting Agents, 159 Windmill Street, Gravesend DA12 1AH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
