Trusted Agent profile · Gravesend
Verified
★★★★★
1,275 reviews across 2 platforms
172-173 Parrock Street, Gravesend, DA12 1EY
Balgores's office in Gravesend, at 172-173 Parrock Street, is rated 4.7 out of 5 across 1,275 reviews on two platforms, including 528 Google reviews rated 4.8.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
5/5
Googleive viewed a property and luke swindles was my host and hes top stuff really good at what he does made me feel welcome and answered all questions
Hi Gino, Thank you for your kind review. We're pleased to hear that Luke Swindles … More
5/5
TrustpilotBalgores in Romford Glenn Hardie mortgage advisor
Balgores in Romford dealing with Glenn Hardie and Claire Dartnell is amazing. I could not thank Glenn and Claire enough for their professional and calm approach towards the mortgage from start to Finish. The fact find to mortgage offer. When I couldn’t get the documents in a timely manner for one provider Glenn was very helpful by applying with another lender. It turned out to change my fortunes as i was given an offer by them within a week and am now in a strong position to complete on a house which I must complete on by 22nd March 2024 due to auction deadline.
5/5
GoogleLuke provided really excellent customer service. Knowledgeable, answered all questions to the best of his ability, and able to find out information very quickly
Hi Shruti, Thank you for your kind feedback. We’re pleased to hear that Luke provided … More
4/5
TrustpilotMichelle from Balgores Upminster great
Michelle from Balgores Upminster was great. Conducted the viewing, and regularly kept us up to date on the purchase of house. Was able to contact her easily when we had queries or issue with the purchase. She was able to advise on other services such as surveyors without being really pushy.
5/5
TrustpilotExceptional service
At over 60, securing a competitive mortgage felt daunting, but Peter Walker and Claire Dartnell made it remarkably smooth. Their exceptional service, market insight, and proactive handling of third-party matters gave us peace of mind throughout. A genuinely pleasurable experience, thank you both!
1/5
TrustpilotAvoid
Rubbish, didn’t have a clue what was going on during the whole process, even though they controlled the whole chain! Said they would call back with more information and an update, but never did, I had to chase them again and again! Never done any due diligence on potential buyers, so they haven’t checked to see if they had mortgage offers etc. Very frustrating, I would avoid if possible. Also more expensive than others! Only went with them as they had control of the complete chain, but that didn’t help!
Hi there,We're sorry to hear that your experience wasn't satisfactory. We pride ourselves on our fantastic customer service and we take matters like this extremely seriously and we'll be sure to investigate internally as to where things could have been improved. We would like to invite you to have a chat with us directly so we can find out how we can improve our service moving forwards. Please feel free to contact me via brad@balgoreschelmsford.com and we can organise a chat.Kind regards, Bradley Stanton, Branch Manager
5/5
TrustpilotThank you to Peter and Claire…
A huge thank you to Peter and Claire for their help on our new home. Always so efficient and helpful. Brilliant service as always. We have used Peter at balgores many times. He has been amazing as always and does not fail to respond quickly with updates or silly questions. Even when there has been issues, Peter has always managed to sort them for us. Claire was great too, anytime we got stuck Claire stepped in and sorted the glitch. We recommend their service and will no doubt use Pete again. Keep it up guys 👍🏼
5/5
GoogleMr. Luke did excellent job for me! I wish his success! Thanks zahir
Hi Zahir, Thank you for your kind feedback. We’re delighted to hear that Luke provided excellent support and helped make your experience a positive one. We’ll be sure to share your lovely comments with him, and we wish you all the best. Thanks, Balgores Gravesend
5/5
GoogleIf you're looking to sell a property I would recommend Balgores 100%! We've just gone through the process of selling my parents house. Undeniably it was very stressful, however the team at Balgores were brilliant! Andrew, Jordan …
Good afternoon, Thank you for your five‑star review. We will pass your feedback on to our Gravesend team. … More
5/5
GoogleJust completed our house sale and Andrew from Balgores Gravesend was fantastic. Thanks for all your help, Andrew!
Good morning, Thank you for your kind words about our Gravesend branch and in particular Andrew. … More
5/5
TrustpilotVery thankful to the whole Balgores Team
Being the FTB, we were not clear with the home buying process, mortgage, home insurance but had preconceived notions. And then we met Balgores property team- Chris & Chloe and mortgage team Pete, Donna and Claire. As soon as we said yes to the house, they arranged everything for us and the whole process was closed in 2 months time; extremely efficient team. We asked for it and they arranged it for us like a genie. A special word of appreciation should definitely go to Pete; our mortgage advisor who answered our million queries and propositions and paid attention to even silliest ones. Highly proactive to reply emails and phone calls. Thank you so much Pete for your perseverance and the support extended. I wish all the good luck to the whole team for the future. Thank you!
5/5
TrustpilotExcellent experience great service A*
Both Sean and Melissa have been amazing throughout the whole mortgage process. Due to uncertain times we were worried about gaining a new mortgage with a main stream lender but Sean come up trumps and smashed it out the park . Melissa has been great in updating us with the mortgage process after Sean had finalised the agreement and coudnt ask for a better team .highly recommended to all who are searching for either a new home or a move . A*
5/5
TrustpilotGreat Service and assistance from Claire and Peter
Claire has been excellent at keeping us informed throughout the process of acquiring a new mortgage. We couldn't have been happier to have her work with us to ensure all documentation was submitted in good time and all checks where correctly undertaken so there would be no delays to the process. Both Claire and Peter have been fantastic at ensuring this process was straightforward and stressful. We will happily be contacting them in the future to undertake our next Mortgage. 5 stars professional service.
5/5
GoogleI have been a tenant with this letting agent for nearly a decade, from the moment Carlos joined the team, he was a game changer. I don’t need to call on the letting agent often, because the property I rent is such a high standard, but when I do, Carlos always gets straight on it. Carlos is such an asset to Balgores, and it is a pleasure to deal with someone who always strives to do the right thing.
5/5
TrustpilotWe made the best decision to choose…
We made the best decision to choose Balgores for finding out home 🥳 Best team ever. I will definitely recommend to anyone 👌 From seeing our house until having the keys was just a small step (exactly two months) with daily update and always a good response from them. Thank you Sean Londors, you are the best advisor ever, thank you Sarah Oakley for keeping us updated and for your hard work 🥰 thank you all team for finding us our dream house
5/5
TrustpilotPete and Claire are the best!!
Pete Walker and Claire Dartnell are invaluable to anyone looking for a mortgage and the level of personalised expert service they have provided us has been by far the best experience we’ve ever had with a mortgage broker. Pete was highly recommended as a mortgage broker by a friend and it was the best decision we made. Pete and Claire were both fantastic and went above and beyond for us on so many occasions. Pete has an huge amount of experience which was priceless to us as we had a complex leasehold sale as well as the onwards purchase. Nothing was too much trouble and he even sought advice about our sale from his trusted contacts (solicitors and other brokers) to help us with our sale. He made the mortgage application completely stress free and was incredibly knowledgable and realistic about it and we couldn’t be more grateful. Claire has been amazing and was constantly in contact with our solicitors to get updates on both our sale and purchase which was amazing. Thank you both so much!!
5/5
Trustpilot5 star service
Myself and my partner had such an amazing experience when we were searching for a mortgage/house. Our mortgage advisor Gemma was amazing! She was so knowledgable and helped us from beginning to end, I literally can’t thank her enough for all her help and support and knowledge, she made the process a lot less stressful. Even when we were nearly ready to complete Gemma was still searching for the best rates and even managed to get our interest rate lower. After we completed we then was recommended Glenn to speak to us about life insurance, once again he was so helpful and knowledgeable and he helped us for the best deal for our life insurance and contents insurance for our property. Thank you both so much.
5/5
TrustpilotWonderful service
As first time buyers, we had little understanding on how to go about applying for a mortgage. Peter was very helpful in advising on the mortgage application and throughout the whole process. Our buying experience was full of postponements and delays yet Peter and the Balgores Sales team were the one team that was chasing and on our side. Abbie and Donna were always super responsive and helping us with queries and follow ups. We are really happy with their service and we highly recommend it! Thank you very much!
5/5
GoogleDaniella is very nice ,very caring and always corporate with me according my rental matters
Good morning, We sincerely appreciate your valuable feedback. … More
5/5
GoogleBalgores were great to deal with throughout my property search. The team was professional, responsive, and made the whole process feel smooth and straightforward. …
Good morning, Thank you for your kind review. We’re delighted to hear that you had a positive experience with Balgores … More
5/5
GoogleI am very satisfied with the service provided by Balgores Gravesend Estates Agents. Professional customer care. The agents also provide an excellent assistance and meet customer expectations.
Good morning, Thank you for taking the time to leave such positive feedback. We’re delighted to hear that you were very satisfied with the service provided … More
5/5
GoogleThank you for all assistance! Very helpful and good service.
Hi Corneliu, Thank you for taking the time to share your feedback. We’re pleased to hear that our Gravesend estate agent team provided the support you needed and that you were happy with the service received. We truly appreciate your kind words and support. Kind Regards, Balgores Gravesend
5/5
TrustpilotI have been looking for a house for…
I had been looking for a house for more then a year with no luck of finding the house I was looking for. I was lucky enough that I found Pete and his team Chloe, Claire & Donna in Upminster that I can know say I have found my home that I had been looking for. 11/10 experience honestly could not thank you guys enough. All the team has immense knowledge and are very dedicated honestly you will not be left disappointed at all. Thank you guys again 5 star from me
5/5
GoogleGreat company great people great communication
Hi Tyrone, Thank you so much for your kind feedback. We’re delighted to hear that you were pleased with the communication and support from our team. Providing helpful guidance and a positive experience throughout the process is something we really value. Kind Regards, Balgores Gravesend
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