Trusted Agent profile · Grantham
Verified
★★★★★
561 reviews across 3 platforms
23 St Peters Hill, Grantham, NG31 6QF
Part of Belvoir, see every office.
Belvoir's office in Grantham, at 23 St Peters Hill, is rated 4.7 out of 5 across 561 reviews on three platforms, including 249 Google reviews rated 4.5.
249
Reviews on Google
This office
168
Reviews on Direct reviews
This office
144
Reviews on allAgents
This office
Belvoir Grantham is an award winning letting & property management agent owned by Carly & Lee French covering Grantham and the surrounding area from our town centre offices. The Belvoir network has over 170 offices across the UK. We have built our reputation over the last two decades by providing a high standard of service for our clients. Our business has grown steadily year on year by utilising our local knowledge, excellent customer relations and the benefit of having a national network, including offices in London. Our staff have a wealth of lettings experience, so whether you are a landlord looking to rent out your property or an investor looking for a buy to let property, you can be rest assured that you are dealing with property professionals who know the local market and can provide you with the best advice. If you have any questions regarding the process or the service you can expect from Belvoir, are looking to let or rent a property, or want to register on our mailing list, please do not hesitate to give us a call to speak to our Grantham office.
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
5/5
GoogleVery organized and reliable stuff :) , all rental process are very smooth , highly recommend. Best experience in Uk so far!
Thank you for your glowing review! We're elated to hear that you found our team organized and reliable, and that your rental process was smooth. Your recommendation means the world to us. We're committed to providing the best experiences and are thrilled to have been a part of yours! Warm regards, The Belvoir Grantham Team
5/5
allAgents"Incredibly well oiled process ..."
Incredibly well oiled process and attentive service. Really happy with everything and pleased to give positive feedback. Everything was completed within 10 days and we were ready to move in! Restored my faith in letting agents
5/5
GoogleWelcoming and friendly staff. Worked above and beyond to help me move into my new place. I couldn't recommend highly enough. Thank you.
Dear Andrew, Thank you for your glowing feedback! We're thrilled to hear about your positive experience. It was our pleasure to assist you with your move, and we're delighted that our efforts made a difference. We appreciate your high recommendation and look forward to supporting you in the future. Welcome to your new home! Warm regards, Belvoir Grantham
5/5
Direct reviewsVery happy with the service. So friendly and professional. Hannah was my contact and she is brilliant.
5/5
GoogleBelvoir Property were fantastic at renting out our property. They kept us fully updated throughout the whole process and were extremely quick in finding us a great tenant. Carly French, in particular, went above and beyond to help us and we would highly recommend the team at Belvoir Property to anyone looking to rent out their property. Thank you!
5/5
Direct reviewsManaged well and excellent communication throughout letting process. Having previously had a bad experience with a letting agent in the past. I have no such misgivings with Belvoir Lettings in Grantham. As a landlord, working full time. It's important to have my property managed by a professional company that has the best interests of both myself and my tenant.
5/5
GoogleExcellent service. Excellent staff
Thank you so much for the fantastic 5-star review! We're delighted to hear you experienced both excellent service and enjoyed our excellent staff. That's exactly what we strive for. We appreciate you taking the time to share your feedback! All the best in your new home! Kind regards Belvoir Grantham
2/5
allAgentsLack of central
Phoned on Thursday 07 February (on a very cold day) reporting that my property had no central heating. Having had no response to this, I phoned four further times during Thursday, Friday and Saturday, with no phone calls from Belvoir to myself concerning when this problem might be fixed. It was only on the Saturday, having spoken to Ali, that any positive response was given and a portable radiator was offered. I have just had a phone call advising that a plumber will be with me today (Monday) at lunch time. I find this quality of service from a reputable Letting Agency unacceptable. I shall wait in anticipation!
Lucy, we regret to hear of your negative experience but we would appreciate the chance to turn your experience around. I have reached out to you this morning and we will do our best to resolve this further direct with you. Kind regards, Carly French Grantham Branch Manager
5/5
GoogleI have found Belvoir to be excellent. They found a tenant before it even went on the market & have provided great service.
Dear Carole H Thank you so much for your fantastic review! We're thrilled to have seamlessly matched your property with a tenant swiftly and are delighted to hear that you're pleased with our service. We look forward to continuing to provide you with excellent care in the future. Warm regards, Belvoir Grantham
5/5
GoogleWe are new to the area and didn't know the town or areas at all. Natalie, The agent, was friendly on first meeting, My partner had to view properties alone and immediately felt comfortable with Natalie and was very informative, not only on the property she was looking at but the areas and local amenities. Helen and the office staff really helped us out with some hurdles we had to overcome and were professional but friendly throughout the paperwork process and still afterwards with followup issues. We highly recommend the entire staff at the office for an award.
5/5
GoogleProfessional, helpful and courteous
Lisa, thank you for the fantastic 5-star rating! Knowing that you found us professional, helpful, and courteous is the best feedback we could ask for. We are grateful for your review! Best wishes Belvoir Grantham
5/5
GoogleLovely and very helpful people, went the extra mile to ensure we were able to move in to property! Highly recommended!
Dear Jack T, Thank you so much for your kind words and 5 star review! We're thrilled to hear that our efforts made a difference in your moving experience. Your recommendation means the world to us, and we're delighted to have been a part of your journey to a new home. Remember, we're always here to assist should you need anything in the future! Best wishes, Belvoir Grantham
5/5
GoogleBest letting agents in Grantham, Staff are very professional Would highly recommend
Thank you so much Simon for leaving us such a glowing review! We really appreciate it!
5/5
GoogleEfficient and professional service, plus air conditioning and free drinks. No complaints
Dear Ben, Thank you for your lovely review and the five-star rating! We're thrilled to hear you found our service efficient and professional. It's great to know our air conditioning and complimentary drinks added to your positive experience. We strive to ensure our clients are comfortable and well taken care of. Do reach out for any future property needs! Warm regards, Belvoir Grantham
5/5
Direct reviewsAn excellent service throughout from Belvoir Lettings Grantham. From first viewing the property to receiving the keys took just three weeks. The whole process was handled by the staff in a very friendly, helpful, stress free, knowledgable and professional manner. If somebody was considering renting a property, I would recommend Belvoir Lettings Grantham without hesitation.
5/5
GoogleFabulous service from the staff at grantham. Nothing too much trouble
Dear Samantha, Thank you so much for your kind words and the five-star rating! We're thrilled to hear that you received fabulous service from our Grantham team. Ensuring your experience is hassle-free and enjoyable is our top priority. If you need anything else, please don't hesitate to reach out. Your satisfaction is what drives us! Warm regards, Belvoir Grantham
5/5
GoogleReally helpful team 😊 …
Dear Fauve, We're over the moon to hear that you found our team helpful! Thank you for your kind words and the fantastic five-star review. It was a pleasure to assist you and we're here whenever you need us in the future. Warm regards, Belvoir Grantham
5/5
GoogleMy Experience from start to finish! everybody has been incredibly polite and helpful the whole way through.
Dear Christine, Thank you so much for your glowing review! We're thrilled to hear about your positive experience and are delighted we could assist you from start to finish. Our team takes great pride in offering helpful and courteous service. We're here for any future needs you may have! Warm regards, The Belvoir Grantham Team
5/5
Direct reviewsWe have recently used Belvoir letting to manage the rental of our little cottage. It was very straight forward. The team have taken care of all the details. We were keen to meet any prospective tenants as our cottage is very special to us. We now have a wonderful tenant who loves their little cottage. Perfect.
5/5
GoogleBelvoir were amazing from the start of my enquiry about a place I saw on Rightmove right up to collection of the keys. A very easy process, you're kept informed every step of the way via the online portal and emails. Wonderfully friendly staff and a lovely welcome gift box with lots of little goodies inside. Will definitely be using Belvoir for my future lettings.PositiveResponsiveness, Professionalism
Thank you so much for taking the time to review our service Nicole, we are pleased you have been satisfied with the service provided and wish you all the best in your new home.
1/5
allAgentsI don't even know where to
I don't even know where to begin with the problems I have had with these letting agents. From providing contractors the wrong keys to gain entry to my property, to giving my contact details to contractors wanting to do work in other properties, I cannot express enough to not rent through these letting agents, unless you have no other choice. One recent example of recent problems have been the attempts at getting a new blind fitted - the blind has been with them since July after being dropped off there by the landlord (so over 3 months now!!), after two months they finally arranged a contractor to fit them (after being requested to do so two months previously by the landlord), only to provide the contractor with the wrong keys, so that he could not get into the property. This is not the first time that the wrong keys have been given out!! Another time I received a letter to let me know that the landlord wanted to visit the property on a date, and if this was not convenient, to let them know and this could be rearranged. When I called to rearrange the date as it was not convenient (I have a cat, so did not want people entering my home without somebody present), I was told that they would not change it. I pointed out the content of the letter and I was told that they would issue a new letter to say that the appointment could not be rearranged!!!! One of the worst examples I encountered was when I first moved - at no point was I informed that the water bill was included with my rent (this was not included in my contract) and it took me 6 months to gain confirmation that it was I fact included in the rent, and was not to be paid separately - I cannot believe that no member of the team knew this!!!! There are many other issues that have come up during my time as a tenant of belvoir lettings, and from speaking to others, I know that I am not the only one - avoid if you can!!
Dear Nicola, Thank you very much for your feedback. I am very sorry to hear that you are not happy with your experience with us. We pride ourselves on our customer service and would really like the opportunity to discuss these matters further with you. I have contacted you direct so please do get in touch. Kind regards, Carly French Grantham Branch Manager
5/5
GoogleHarriett & Hannah have been amazing through the whole moving out process. Could recommend to anyone great service & stress free 😊 Thanks again!
Thank you so much for taking the time to review our service Luke, Hannah & Harriet are thrilled to receive such great rating and feedback, thank you!
1/5
allAgentswell where to start? our main
well where to start? our main issue with them was wanting to deliberately gain access to the property whilst we were at work and upon us stating that we wished to be present they went out there way to be rude and state the contract that they can do what they like if they give 24 hours notice. It took months for them to respond to issues in the house such as a leaky ceiling which we had to tolerate for 4 months, faulty lights etc and were always rude if they left answer phone messages. One of the admin assistants even dared to say that we should always have our phone on so they contact us even if we are at work!! We have always paid our rent on time, reported any issues immediately and kept the property in excellent condition so feel truly let down. Advice to anyone out there i really wouldnt get a house with them!!
Belvoir Grantham is extremely disappointed to read your comments and pride ourselves of having the highest level of Customer Service, professionalism and reliability. Belvoir Grantham is deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional and constructive manner. Please write to Samantha Lees at Belvoir Lettings, 23 St Peters Hill. Grantham. Lincs. NG31 6QF and/or grantham@@belvoirlettings.com and we will endeavour to respond within 10 working days. Please note, We are members of the Property Ombudsman and also regulated by the National Approved Lettings Scheme. We look forward to hearing from you and resolving your concerns. Kind Regards
1/5
allAgentsI had rented with belvoir
I had rented with belvoir lettings for 19 months then due to government cutbacks I was made redundant and upon informing belvoir they became increasingly rude and offensive - which then resulted in an eviction order, upon finding a new place I needed two extra days in the property upon informing belvoir I was shocked. I had fallen behind with the rent by approx 500 pounds and had made a repayment schedule which was agreed. The 'manager' informed me she would make sure my partner and I with three young children would be homeless!!!!!! That we didn't deserve a roof over our heads and she would get a locksmith to change the locks - I informed her that it was my legal right to stay as told by the council and CAB. I have never been insulted so much in my entire life. This company should be disbanded and prosecuted for unfair evil practices - avoid like the plague.
Ahhh diddums. Nasty old landlord dared to boot you out because you didn't pay. It's everyone elses fault isn't it? Here's a free tip - pay your rent and you won't get evicted. Tool.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Grantham office has 561 reviews across three platforms: 249 on Google, 168 on Direct reviews, 144 on allAgents.
Belvoir Grantham is rated 4.7 out of 5 across all 561 reviews, and 4.5 out of 5 on Google from 249 reviews.
Belvoir Grantham, 23 St Peters Hill, Grantham, NG31 6QF.
