Gascoigne Pees Godalming Sales reviews

★★★★★ 1/5

Trustpilot

appalling and disgusting treatment for our property

We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.

Vanjo · 3 November 2023

★★★★★ 5/5

Google

Great service, Ben Herzig is the man. Lovely demeanour and super helpful.

Jan · 24 October 2022

★★★★★ 5/5

Google

Katie and the team were excellent in every step of the way. Thank you for your dedication and support in achieving a quick and smooth sale!

Rosanna · 25 October 2019

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs

Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!

Prefer · 18 September 2023

★★★★★ 5/5

Google

Really organised branch, Michael was very helpful and welcoming for my move! The service was very efficient which was great as I needed to move quickly. Thanks!

RitchiewithaT · 25 October 2017

★★★★★ 1/5

Trustpilot

Kingston Branch

Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.

Saz · 19 March 2025

★★★★★ 5/5

Google

Michael was very friendly, helped us move into our new home with ease. Renting a property couldn't be more stress free. We love our new flat!

Alexandra · 25 October 2017

★★★★★ 5/5

Google

Really happy with the service from GP and Amelia in particular. Really responsive, helpful, and helped me to find a perfect property that I'm really happy with!

Dane · 24 August 2024

★★★★★ 5/5

Google

The Agency staff was very helpful and enthusiastic to provide support with anything required. Special thanks to Michael McGiff for his help.

PANAYIOTIS · 25 October 2018

★★★★★ 5/5

Google

A special thank you to the lovely Michael McGiff for all of his help and support during our time renting with Gascoigne-Pees. Having been there right from the start and always going above and beyond to deliver exceptional customer service, Michael has always been professional, helpful, friendly and filled with humour while going out of his way to help us with everything we need in the best way. Thank you!!

Ellen · 25 October 2018

★★★★★ 5/5

Trustpilot

Excellent Service

The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.

Alex · 8 October 2024

★★★★★ 5/5

Google

Michael McGiff was extremely helpful in viewing the property and handling all the documentation. He was always available for advice and contacted us regularly keeping us up to date of the process of taking a fabulous new flat overlooking the river Wey. Michael's service was exceptional and extremely friendly and we would always return to Gascoigne-Pees because of his involvement in the renting of the apartment. Patrick & Shirley Moore.

Patrick · 25 October 2017

★★★★★ 1/5

Trustpilot

This letting agent is shocking

This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.

Sarah · 19 January 2023

★★★★★ 5/5

Google

The team at Godalming, notably Nadine, whose approach to going the extra mile to oversee the viewings has been absolutely first rate. I am please to report that the Godalming office has shown great commitment toward selling my property, may they continue to show this level of professionalism, many thanks

Steve · 24 October 2022

★★★★★ 5/5

Google

We purchased a property through Gascoigne-Pees' Godalming Branch very recently. Alfie Luxton did an outstanding job from start to finish. I have no hesitation to recommend him. He was personable, professional and reliable throughout the whole process and I look forward to hopefully working with him again in the future.

Carsten · 24 October 2022

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022

★★★★★ 5/5

Google

Great service from both Amelia and Harjit who moved quickly and professionally to get me into my new place within a week. Fabulous. Highly recommend.

Lesley · 26 May 2024

★★★★★ 5/5

Google

Excellent and very fast customer service. I would give you six stars if possible. Many thanks Michael

Ivan · 25 October 2017

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 5/5

Google

Personal, friendly and dedicated. Really great people.

Rupert · 22 January 2025

★★★★★ 5/5

Google

Fantastic service from the whole team at GP. I had a week to move out of my place and was able to view and sort all the paperwork before the deadline. Ben Grogan and Michael Mcgiff were extremely helpful and willing to accommodate throughout. Henry Lake

Henry · 25 October 2017

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Google

Very helpful and professional. My gratitude to Will Papworth in particular who helped chasing the solicitors from both sides consistently and timely, and eventually completed the very difficult case. Many thanks!

Yu · 24 October 2023

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023