Trusted Agent profile · Godalming
★★★★★
207 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW, GU7 1AW
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Godalming, at 85 High Street, is rated 3.9 out of 5 across 207 reviews on two platforms, including 115 Google reviews rated 4.6.
Every review we hold for the Godalming office, from every platform, shown as written. First names only.
5/5
GoogleJade and Katie are a real asset to the company! Their communication has been great, they’re very efficient and professional. I would highly recommend them when looking for a property!
Thank you for your kind words! It's always a pleasure to hear positive feedback about our team members. Jade and Katie are truly exceptional and we are lucky to have them. We take pride in providing efficient and professional service and … More
1/5
TrustpilotI vacated a property earlier this year…
I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I contacted the landlord immediately and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t deal with the money side of things and he contacted the letting agent immediately, and they assured me they will refund would be processed within 1, 2 weeks. However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …
5/5
GoogleI accidentally gave 4 stars in my last review, that was meant to be 5 stars. Jade Herring was really helpful and provide excellent knowledge. This support continued even once I received a tenant.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotDaniel Beckson's Professional Service
Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel
5/5
GoogleThank you Ben herzig and jack for your amazing service polite friendly and very work professional, only a phone call away and the job gets done straight away :) thank you very much guys for getting my family and I into our new home so quick rushed on your feet and still provide brilliant service.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleRowan and Katie have shown to me how great estate agents can be. They weren't acting for me as the seller but could not have been more helpful nor professional to me as the buyer. I would highly recommend Gascoigne-Pees Godalming above other EAs on the high street.
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleGascoigne Pees are so efficient and friendly not to mention Michael and his team, what a star! They have been brilliant from start to finish. I would highly recommend them for any property you are looking for. They truly do look after you! We couldn't be happier. Thank you Michael, you surely know how to look after your clients :)
Thank you for the wonderful 5* review and recommendation of our Gascoigne Pees branch in Godalming, it's great to read that Michael and the team provided such brilliant and professional service and that you benefited from their friendly and dedicated approach. Many thanks, Michael
1/5
TrustpilotWorst property managers EVER
25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.
5/5
TrustpilotBen Calder - Rentals
From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!
5/5
GoogleWe were very impressed by the service provided by Gascoigne -Pees. Alfie and the team were very helpful and professional in guiding us through the entire process and assisting us, as when required. Will definitely recommend them.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren Raycraft was very accommodating, professional, easy to contact and swift to respond to us as we started the process of letting with Gascoigne Pees.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been extremely impressed with the service offered by Gascoigne pees. They are very prompt and professional when dealing with me. Especially Ben Herzig, he is very friendly and incredibly helpful. I highly recommend them.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a great experience recently letting a property through the Gascoigne Pees letting team in Godalming. Michael in particular was extremely helpful and responsive in communication throughout the whole process. Arina is also a pleasure to deal with. Would not hesitate to recommend Gascoigne Pees in Godalming to anyone, keep up the great work!
Hi Dave, thank you for your wonderful comments of our service and colleagues! We really appreciate it and please let us know if we can do anything else. Many thanks, all at Gascoigne Pees
5/5
GoogleMichael McGiff and Ben Grogan at Gascoigne Pees Letting Agents Godalming were really helpful, professional and very much had 'can do' attitudes during the lettings process. They are worth particular mention as they were always very responsive and made the letting process very easy. Thank you very much for all your assistance!
Hi, Ros Thanks for taking the time to leave this review. I'll make sure this gets fed back to Michael and Ben as it sounds like they have earned every one of those 5 stars! Kind regards, Chris
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents. They are criminal - do not go anywhere near.
5/5
GoogleRecently bought from Gasgoine Pees and it was such a pleasure to liaise with Alfie throughout the process. One of the main things that stood out was how much my son liked him and how good he was with him. From the viewing to putting down an offer to helping us to exchange, he wasn’t pushy at any point and seemed to genuinely want us to get the house for our family. The whole team were really helpful throughout.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMoving home can be quite stressful, but not if you place your trust in the right company. I would like to express my sincere thanks for the way both the Manager of Godalming 's GP, Rowan, and Katie Reeves, handled my purchase. Without doubt, they both displayed much courtesy, efficiency, and much care in dealing with all matters, and are a massive asset to their employers, and such a pleasure to deal with. Well done !!
5/5
GoogleMichael McGiff from Gascoigne Pees Godalming has been looking after me and my property search and his attentiveness and can-do attitude has outshone all of the other agents I have registered with. Michael really listened to my objectives and was personable and above all interested in me and what I wanted from a property. The personal touch certainly does exist and I recommend you'll find it at Gascoigne Pees lettings with Michael. Thanks for all your continued help and guidance.
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleI would to thank Michael McGiff and Ben from Godalming branch. Michael made my first renting experience so easy and reassuring. I cannot praise him enough for his kindness and effiency throughout the whole process. I would highly recommend anyone renting a property contact Michael at Gascoigne Pees.
Thank you for this excellent feedback, your comments about Michael & Ben are much appreciated! We're so glad to have been able to make your first renting experience a success and wish you all the best in your new home! Kind regards, the team at Gascoigne Pees
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
GoogleGreat service and we found somewhere pretty quick with their supportive help.
Thank you for your feedback! It's our pleasure to provide exceptional service and help you find the perfect spot. We appreciate your business and look forward to serving you again in the future. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
5/5
GoogleMany thanks to Ben for helping us on our journey of finding and securing our first flat. We were very satisfied with the assistance he provided. He was very responsive and was always there when we needed him. Kind regards Stephen
Many thanks Stephen for the great 5* review of your experience with our Gascoigne-Pees branch. Kind regards, Lucy
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