Gascoigne Pees Godalming Sales reviews

★★★★★ 5/5

Google

Just dealt with Jade at the Godalming office and she was great. Would recommend using their services

Diana · 17 October 2025

★★★★★ 5/5

Google

I would like to thank Will and his team for an excellent buying experience on my recent purchase. In fact, it was the fastest, most pain-free property purchase that I've ever made and in this overheated market that is no mean feat. We had a very positive and constructive experience when viewing the property and an excellent solicitor recommendation and then Will kept us fully informed throughout the conveyancing and addressed all our concerns promptly and efficiently.

Wayne · 24 October 2022

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta · 10 August 2024

★★★★★ 1/5

Google

I’m really disappointed with the level of service provided by this letting agency. There’s a complete lack of follow-up or communication, and when you finally manage to get in touch, the responses are brief, unclear, and not helpful. It's clear there’s a lack of competence and experience within the team. I should have known the minute I stepped into the rental, and it smelt like mould, oven was dirty, carpets had a thick layer of dust and the agent still had the audacity to say it’s been deep cleaned.

Chanel · 19 March 2025

★★★★★ 5/5

Google

Acting on behalf of a new tenant looking to rent a property the Godalming office of Gascoigne Pees were effective and efficient. Special shoutout to Harjit Sahota who was especially helpful and responsive and enabled the process to proceed very smoothly.

David · 25 October 2024

★★★★★ 5/5

Google

As many landlords will know, life is not always straightforward in the letting game and sometimes it can be downright stressful! However, my wife and I can report that, since Jack Marvin took over the reins of our two rental properties, we have always felt like we were in the best possible hands. Jack calmly and professionally sorts out any issues whenever they arise and always does so in a speedy and entirely personable fashion. Thank you Jack!PositiveResponsiveness, Professionalism

Hugh · 24 October 2021

★★★★★ 1/5

Google

We have struggled on numerous occasions to contact this agent, my wife tried to contact them several times with no answer, I realised why the other day, as I passed their office during their stated opening hours and the office was closed! Not good! In the end we gave up trying to view a property that is for sale with them, as we could not afford to wait any longer to make a decision on a property we had seen with another agent and offered on that home instead, which was a shame, as a house that is advertised for sale with them looked ideal, but we didn't want to risk missing out on another property that worked for us. Sellers beware, you are missing out on interest from potential buyers for your home!

Alfred · 21 February 2025

★★★★★ 1/5

Trustpilot

I will keep this short

I will keep this short "BEWARE" There is a reason this company gets such poor reviews. They have very poor or no ethics and constantly tell you Lies. YOU HAVE BEEN WARNED

Ronald · 23 January 2026

★★★★★ 5/5

Trustpilot

Mel went above and beyond

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI

Camille · 30 July 2025

★★★★★ 5/5

Google

We have had an amazing experience with Kristian and Alena in the lettings team at Gascoigne Pees. They have been incredibly helpful throughout the entire process of finding a property for me and my family. From the start, they were professional, approachable, and genuinely cared about helping us find the perfect home. They kept us updated every step of the way, ensuring we always felt informed and supported. Their excellent communication and dedication have made what could have been a stressful process so much easier. Thank you both for your hard work and for going above and beyond, we couldn’t recommend you more!

Lottie · 23 December 2024

★★★★★ 5/5

Google

Many thanks to Harjit at the Godalming branch for proactively and quickly resolving an urgent problem that arose while I was mid-move. Harjit provided timely and professional advice, organised the solution, and followed up his email updates with phone calls, all of which I much appreciated during my busy days.

Michele · 28 December 2023

★★★★★ 5/5

Google

I have recently let a flat through Gascoine - Pees, Godalming branch. All the staff, particularly Amelia Minns, couldn't have been more helpful or knowledgeable. She made the process of renting the property I'm shortly moving in to an easy process. Thank you Amelia

Philip · 26 April 2024

★★★★★ 1/5

Trustpilot

I find it almost laughable how this…

I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism. My experience with this agency at the end of my tenancy was extremely negative, and one staff member in particular, Freya, made the situation even worse. In my opinion, she spoke to me with absolutely no respect and seemed to think that talking to tenants in a dismissive, condescending manner was acceptable. From my interaction with her, it’s clear she has a lot to learn about how to communicate professionally. Some of the comments she made were completely unnecessary, and honestly, she would benefit from learning when it’s better to keep certain remarks to herself rather than speaking to people the way she did. This kind of attitude is unacceptable in any customer-facing role, and I strongly believe she needs proper customer service training. My overall impression is that she is not equipped to speak with tenants in a respectful or professional way, and that absolutely needs to be addressed. No member of staff has the right to speak to me the way she did. Because of this, I will be taking this complaint further through the appropriate channels, and I will be sharing my experience publicly so other tenants are aware of how they may be treated. This kind of behaviour is unacceptable, and I refuse to let it go unaddressed.

Jess · 19 November 2025

★★★★★ 5/5

Trustpilot

Sarah was great

Sarah was great. Kept me in the loop.

Sabrina · 4 June 2026

★★★★★ 5/5

Google

We are letting a property through Gascoigne Pees and the letting team have been absolutely brilliant. Arina took the time to help us through the process and answered all our questions thoroughly and honestly. She is very efficient dealing with the paperwork and has made our first experience of letting very positive and easy. Michael is the other half of the team we had looking after us and we are really grateful to him for showing all the prospective tenants around and securing a letting so quickly. We wholeheartedly recommend this team to you whatever your letting/rental needs are in the Godalming area.

James · 25 October 2017

★★★★★ 5/5

Trustpilot

Jemma Sexton is cheerful and very…

Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.

Wong · 11 December 2025

★★★★★ 5/5

Google

Katie Fox and the team in Godalming have been absolutely amazing during the house buying process. Given the current market, I was extremely pleased to have sold my property so quickly with Gascoigne Pees. I want to thank Katie for all of her hard work. She was able to keep everyone in the chain happy despite challenges and ensured that we were able to move as quickly as possible into our new home.

Matt · 25 October 2019

★★★★★ 5/5

Google

Neil, Arif and the team did a great job under extremely difficult circumstances during the purchase of our Godalming property. Always friendly and easily contactable, would recommend to anyone selling up in the area.

Mike · 25 June 2024

★★★★★ 5/5

Trustpilot

5* for the Godalming Sales Team

Working with Rowan and the Godalming Branch Team on the sale of our house was a good experience. The Team was always on the case and provided updates in a timely manner. Really appreciate all their help and would definitely recommend the Godalming Branch. Thank you Agnes

Agnieszka · 28 March 2025

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish

Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!

Rhiannon · 16 July 2023

★★★★★ 5/5

Trustpilot

Fantastic customer service from Simon and Ben

We changed letting agents after 6 weeks as we had not been found any suitable tenants and we were always chasing for an update. We registered with Gascoign & Pees in Godalming and spoke to Simon who was encouraging and informative. Within a week we had new tenants! Simon and Ben kept us informed every step of the way and were easily contactable if we had any questions. Nothing was too much trouble. The fees were very competitive. All in all fantastic service with good old customer service at the top of the list!

Marenna · 17 April 2023

★★★★★ 5/5

Trustpilot

Excellent Sales Team

Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.

CG · 2 February 2023

★★★★★ 1/5

Trustpilot

I don’t even know which branch I’m with…

I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date! Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs! I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of. Avoid!!!!!

Amy · 26 June 2025

★★★★★ 1/5

Trustpilot

I strongly recommend staying away from…

I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.

N · 24 July 2026