Trusted Agent profile · Godalming
★★★★★
207 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW, GU7 1AW
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Godalming, at 85 High Street, is rated 3.9 out of 5 across 207 reviews on two platforms, including 115 Google reviews rated 4.6.
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Every review we hold for the Godalming office, from every platform, shown as written. First names only.
5/5
GoogleFriendly team and fast service. Helpful at every stage and responds in a timely manner. Harjit and Amelia thank you both. Looking forward to making my new flat a home.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
3/5
GoogleMy experience of renting a property through the Godalming branch of Gascoine-Pees has been unremarkable; Gascoine-Pees is no different from any other estate agent. A notable point of my experience was dealing with the team at Godalming, who were all very polite - Ben Herzig in particular seemed a particularly amenable and curtious member of the team.
Thank you Alistair for your lovely comments. I have passed your feedback to Ben and everyone else involved at the Gascoigne-Pees branch. Many thanks, Lucy.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
GoogleProfessional, enthusiastic and efficient. Thank you Ben and Michael!
Good morning, Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. Many thanks again for leaving this 5* feedback.
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
5/5
GoogleGreat experience with Jack and Ben of the Godalming branch, along with others there who chipped in as well. Helpful in getting me through the process to rent for the first time in a while and being very responsive and informative when I had questions about the process.PositiveResponsiveness, Quality
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleA really helpful company. Found a gorgeous flat and was able to put my interest down right away. Things were explained very clearly by Michael McGiff and his team and the whole process was nice and smooth! Thank you!
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
5/5
GoogleThanks, Simon for supporting us so quickly, we looking forward for moving in. Thanks for understanding.All best for your hard work.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
5/5
GoogleKate and the staff at Gascoigne-Pees Godalming are a friendly helpful bunch, and always made me feel as though I was a treasured client. They were very much on the ball with my sale, which was and is much appreciated. Thank you , Linda M
Thank you for taking the time to leave us this excellent review, it's great to see that the Gascoigne-Pees team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
5/5
GoogleFriendly and efficient service from Ben Herzig and Daisy in property management. As a former landlord, and current tenant of GPs I would highly recommend.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleNadine carried out a customer viewing for us. She phoned the following day and gave a comprehensive report including her view of the client's imtentions.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
5/5
GoogleSmooth informative transaction. Ben was extremely helpful and courteous . Would recommend
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
GoogleMe and my partner have just rented a property through the Gascoigne pees. Ben and Jack have been most helpful throughout the whole process. Thank you for all your help.
Thanks Harry for taking the time to leave your kind review. Best wishes to you and your partner in your new home. Best wishes, Mark
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleA really great experience, flawless and easy, Mr Michael McGiff is an undoubted asset to Gascoigne-Pees, he arranged everything with the minimum of fuss and with great humour and care.
Thank you Fin for your wonderful 5* review, recognising the great experience and service you received from Michael and the team at Gascoigne Pees in Godalming. Kind regards, Scott.
5/5
GoogleThank you soo much for Michael McGiff, He is very helpful and kind!!! We are grateful 😚 And also Ben, big big thank you to them !!! 💟 🥂 …
Thank you for taking the time to leave us this excellent review, it is great to see that the Gascoigne Pees Team were once again able to provide an amazing service. Many thanks again. Kind regards. Regan.
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