Trusted Agent profile · Godalming
★★★★★
207 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW, GU7 1AW
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Godalming, at 85 High Street, is rated 3.9 out of 5 across 207 reviews on two platforms, including 115 Google reviews rated 4.6.
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Every review we hold for the Godalming office, from every platform, shown as written. First names only.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
GoogleHad the pleasure to deal with the Godalming Lettings Department. They were most helpful throughout the viewings and their knowledge of the process was most informative.
Thank you for your fantastic 5* review! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
5/5
GoogleExcellent service from a friendly, competent and knowledgeable team
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat customer service from Nadine really polite and helpful
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a very smooth transition from one property to another facilitated by the wonderful Michael McGiff. Thank you so much for help, time and welcoming nature!
Hi Andy, thank you for taking the time to leave such a great 5* review! It's great to read that your move went so smoothly and that the team at our Gascoigne Pees in Godalming were able to provide a friendly and helpful service.
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
1/5
GoogleUnreliable. My partner rented from them in Haslemere. She left the flat in good condition but they are not paying her deposit back.
Good morning Anna, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleBen worked tirelessly to ensure that our renewal completed legally & on time, despite issues with the referencing processing and uncompleted items from a predecessor. At every stage he involved himself and personally spent time with both Landlords and Tenants to make certain we were all happy with the renewal. Highly recommend him as a letting agent.
5/5
GoogleFantastic service from Michael...very helpful throughout and nice that he called me to make sure everything was ok after I had moved in.
Hi Richard, its wonderful to read your great 5* review of our Gascoigne Pees branch in Godalming. It's delightful to hear that Michael and the team were able to provide you with help and support throughout your move!
5/5
GoogleWe were pleased with the service we received from Michael McGiff who was very personable and responded quickly to our inquiries
Hi Kate, thank you for leaving a great 5* review of our Gascoigne Pees branch in Goldalming. I will make sure that your wonderful review is seen by Michael and the team!
5/5
GoogleGreat experience of renting my first property, everyone was extremely helpful and friendly. Michael in particular made sure everything ran smoothly.
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. I very am happy to see your experience of renting your first property ran smoothly. Many thanks again. Regan.
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
5/5
GoogleI found the agents and everyone that worked there very helpful and polite. On the odd occasion I sent an email which was not answered promptly and some papers were mislaid. Overall the service was first class. I found linking the branch to to the solicitors saved a lot of time.
5/5
GoogleVery friendly, efficient and personal service. I am very happy to rent my flat through your agency.
Good morning, thank you for your review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide. Thank you again for taking the time to give us this 5* review.
5/5
GoogleExcellent Service, quick and helpful agents. Thank you very Much Michael :)
Thank you for this fantastic 5 star review for the service you received from the team at Gascoigne Pees in Godalming! Many thanks, Maryjane.
5/5
GoogleThe service here was second to none. Would never use another estate agent.
Hi Andy, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of their team's brilliant service. Many Thanks.
1/5
GoogleUtterly useless, and their recommended mortgage advisors are money grabbing idiots too.
Thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. I would welcome the opportunity to meet with you personally and listen to your feedback, this is valuable to us in improving our customer journey. Please do not hesitate to contact me at the branch on 01483 789453
5/5
GoogleMichaek McGiff was fantastic throughout. Many thanks indeed
Thank you Kerry for the 5* review you have wrote for the team at Gascoigne Pees in Godalming. Best wishes, Maryjane.
5/5
GoogleThank you for a very professional experience.
Thank you Elaine for your excellent 5* review of the very professional experience you received from Gascoigne Pees in Godalming. Best wishes, Emma.
1/5
Trustpilotnever turned up for viewing and never…
never turned up for viewing and never contacted me regarding it! so rude considering i took the day off also. very disappointing
5/5
GoogleExceptional service! The only estate agents that give a wholly personal service and work hard on your behalf. I cannot thank Gascoigne Pees Godalming enough for all their hard work and dedication. My husband and I are so grateful!
1/5
TrustpilotPoor
As a would be purchaser, I found them unhelpful, amateurish and not acting in their client's best interests.
5/5
GoogleMatthew and his colleagues went beyond the call of duty in providing advice to me when selling our property. Very professional and extremely proactive. Thanks to you all for your help.
5/5
GoogleThe staff at GP worked tirelessly for months for us throughout a long and difficult selling process. They were always cheerful, professional and efficient. Thank you!
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